5/5
GoogleRating only, no written review.
Trusted Agent profile
Stephenson Browne estate agents in Alsager, Newcastle Under Lyme, Congleton and 1 more
★★★★★
574 reviews across 5 offices and 3 platforms
Stephenson Browne has five offices, in Alsager, Newcastle Under Lyme, Congleton (two offices) and CREWE. Together they have 574 reviews on three platforms, rated 4.6 out of 5 overall.
518
Reviews on Google
All 5 offices
25
Reviews on Facebook
All 5 offices
31
Reviews on Trustpilot
Business-wide
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Our offices
Stephenson Browne's five offices, most reviewed first. Each has its own page.
- Stephenson Browne Alsager13 Crewe Road, ST7 2EW264 reviews · 235 on Google (4.7)2 in the last 90 days
- Stephenson Browne Newcastle Under Lyme56 Merrial Street, ST5 2AW259 reviews · 206 on Google (4.8)10 in the last 90 days
- Stephenson Browne Congleton21 High Street, Congleton, CW12 1BH, CW12 1BH70 reviews · 40 on Google (5.0)5 in the last 90 days
- Stephenson Browne Congleton (21 High Street)21 High Street, CW12 1BJ67 reviews · 38 on Google (5.0)2 in the last 90 days
- Stephenson Browne Crewe Ltd Crewe Lettings232 Nantwich Road, CW2 6BP30 reviews · 0 on Google2 in the last 90 days
Awards
Industry awards
Stephenson Browne is among the ESTAS 2026 winners.
- SilverESTAS 2026: Best Local Group (2-5 Offices) in the UK, Lettings
- WinnerESTAS 2026: Best Local Letting Agency Group by Region, West Midlands
ESTAS 2026: 1 Gold, 1 Silver, 3 Bronze, 2 Best in County and 5 Best in Postcode across five branches.
- BronzeESTAS 2026: Lettings (Tenants), West Midlands (Shrops, Staffs)Alsager
- Best in PostcodeESTAS Best in Postcode 2026: ST7, Sales & Lettings (Landlords & Tenants)Alsager
- GoldESTAS 2026: Lettings (Tenants), West Midlands (Shrops, Staffs)Newcastle Under Lyme
- BronzeESTAS 2026: Lettings (Landlords), West Midlands (Shrops, Staffs)Newcastle Under Lyme
- Best in CountyESTAS 2026: Staffordshire, Lettings (Landlords & Tenants)Newcastle Under Lyme
- Best in PostcodeESTAS Best in Postcode 2026: ST5, Sales & Lettings (Landlords & Tenants)Newcastle Under Lyme
- Best in PostcodeESTAS Best in Postcode 2026: CW12, Sales & Lettings (Landlords)Congleton
- Best in PostcodeESTAS Best in Postcode 2026: CW12, Sales & Lettings (Landlords)Congleton (21 High Street)
- SilverESTAS 2026: Lettings (Tenants), North West (South)CREWE
- BronzeESTAS 2026: Lettings (Landlords), North West (South)CREWE
- Best in CountyESTAS 2026: Cheshire, Lettings (Landlords & Tenants)CREWE
- Best in PostcodeESTAS Best in Postcode 2026: CW2, Sales & Lettings (Landlords & Tenants)CREWE
Source: The ESTAS 2026 winners, as published. Earlier years link to each year's list.
Reviews on Google
Showing 511 reviews on Google only. Show every review
Google5/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
Agent replied · 25 August 2024
Good Morning Joy, We are unable to find your details on our records at our Alsager Branch , are you able to confirm which branch you have had dealings along with a reason for a 1 star review so that we can look into the issue. If you could drop an email to oliver@Stephensonbrowne.co.uk detailing the above that would be great Kind Regards Stephenson Browne
5/5
GoogleRating only, no written review.
Agent replied · 25 August 2024
Hi Stuart, Thank you for taking the time to leave us a review , we appreciate the 5 stars and should you need anything in the future do not hesitate to get in touch
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleExcellent service and coomunication
Agent replied · 25 August 2024
Hello Martin, Thank you for tasking the time out to leave us a review, please do not hesitate to contact us should you require any property related services in future!
3/5
GoogleDifficult to get deposit returned
Agent replied · 25 August 2024
Hi Sophie, Thank you for your review , can you please confirm which office you have been dealing with so that we are able to pass this to them to be looked into. Kind Regards Team Stephenson Browne
5/5
GoogleReally on the ball with the whole process. Very efficient, professional and polite.
Agent replied · 25 August 2024
Hi David, Thank you for your valuable feedback, I hope you have both settled into your wonderful new home. All the best from us all at Stephenson Browne!
5/5
GoogleBrilliant help from the team, in particular Margret, in securing my first home!PositiveResponsiveness, Professionalism, Value
Agent replied · 25 August 2024
Hello Alex, Congratulations, it really is a wonderful cottage you have, an enviable first home! We wish you both every happiness there. All the best, Matt, Margret, Tracy, Emma, Natasha, Brittany & Carole
5/5
GoogleAn excellent estate agent, professionally run, constant updates and feedback, would definitely recommend.PositiveResponsiveness, Quality, Professionalism, Value
Agent replied · 25 August 2024
HI Craig, Thank you so much for your kind words & business, Appreciate it took a little longer than anticipated but glad we got there in the end! All the best! Matt & all the team at SB Alsager
5/5
GoogleFriendly and helpful people. They did the business and got my house sold. No problems at all, very happy.PositiveResponsiveness, Quality, Professionalism, Value
Agent replied · 25 August 2024
Hi Dan, Glad we got the right result for you both in the end! Seems like a long time ago now, thank you for your custom & all the best for the future!
5/5
GoogleThere were some issues with our first property but they were very proactive and helpful helping us purchase our second property and helped us get it complete in very quick timePositiveResponsiveness, Quality, Professionalism
Agent replied · 25 August 2024
Hope you’re all settled in your fantastic new home (we are certain the dog will love the garden!!) - Thanks for your using us to sell too! All the best from Matt & team at Stephenson Browne!
5/5
GoogleWhen the first buyer withdrew, they found another immediately. All went very smoothly after that. Always kept good communication with us.
Agent replied · 25 August 2024
Hi Ruth, Thanks for the positive feedback - We got there in the end (albeit taking slightly longer than we all hoped!) & if you ever need anything in future, you know where we are!
5/5
GoogleThere are many reasons why they are market leaders! Impeccable customer service & experience across the board, full transparency. A genuine, hardworking team.
Agent replied · 25 August 2024
Hi Christiana, Thank you for taking the time to leave a review! I’m so pleased that the sale is progressing swiftly & you are receiving the service we promised at the start! If you need anything, feel free to call! Many thanks, Matt & the team at SB Alsager
5/5
GoogleA fantastic experience from start to finish. Communication was second to none and I can’t fault them. Dealt with the offers on my property in the best possible way.
Agent replied · 25 August 2024
Thank you for coming back to us to sell your home, we really appreciate you’re feedback & glad you had a positive experience from both buying and selling through us. All the best for the future!
5/5
GoogleAlways friendly and helpful! Any issues we’ve had have been dealt with quickly and effectively. Have made moving to a new area and getting moved and settled in an absolute breeze.
Agent replied · 25 August 2024
Thank you for you kind comments Jess. We are happy to hear you are settling in nicely to your new home.
5/5
GoogleHolly has been a pleasure to deal with. She explains everything clearly and has kept me fully informed. I have used a number of letting agencies in the past and Stephenson Browne certainly rate one of the highest. She took a lot of worry out of a difficult situation!
Agent replied · 25 August 2024
Hi Lesley, Thank you for your kind words, we will be sure to pass on your comments to Holly and the rest of the team, If you ever need anything you know where we are.
5/5
GoogleI found my experience of Stephenson Browne to be smooth, easy and very professional Of note was the service received from Margret Caddy who couldn’t help me enough and the entire sale took place in less than 4 weeksPositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleAll staff were professional, personable, understanding, extremely flexible and went out of their way to resolve issues relating to other parts of the chain in order to complete on time. I honestly don't think that our move would have happened without their input, negotiation and organisation. An amazing team and Margaret in particular was an absolute rock for us. Thank you.PositiveResponsiveness, Quality, Professionalism
Agent replied · 25 August 2024
Hello Mr Stafford, Thank you for taking the time to leave us the feedback, It’s great to hear that the hard work the team put in has assisted you in the move. We hope you are happy in your new home & if you need anything in future, please do not hesitate to contact us! Take care & all the best!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Stephenson Browne
Which Stephenson Browne office has the most reviews?
Alsager has the most, with 264 reviews rated 4.4 out of 5, followed by Newcastle Under Lyme with 259.
Where are the Stephenson Browne offices?
The five Stephenson Browne offices, by town:
- Alsager: 13 Crewe Road, Alsager, ST7 2EW
- Congleton: 21 High Street, Congleton, CW12 1BH, CW12 1BH
- Congleton (21 High Street): 21 High Street, Congleton, CW12 1BJ
- CREWE: 232 Nantwich Road, CREWE, CW2 6BP
- Newcastle Under Lyme: 56 Merrial Street, Newcastle Under Lyme, ST5 2AW
Has Stephenson Browne won any awards?
Yes. At the ESTAS 2026 awards the group won Silver for Best Local Group (2 to 5 offices) in the UK and Best Local Letting Agency Group by Region in West Midlands, and its branches won 1 Gold, 1 Silver, 3 Bronze, 2 Best in County and 5 Best in Postcode awards.
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