5/5
GoogleRating only, no written review.
Trusted Agent profile
Stephenson Browne estate agents in Alsager, Newcastle Under Lyme, Congleton and 1 more
★★★★★
574 reviews across 5 offices and 3 platforms
Stephenson Browne has five offices, in Alsager, Newcastle Under Lyme, Congleton (two offices) and CREWE. Together they have 574 reviews on three platforms, rated 4.6 out of 5 overall.
518
Reviews on Google
All 5 offices
25
Reviews on Facebook
All 5 offices
31
Reviews on Trustpilot
Business-wide
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Our offices
Stephenson Browne's five offices, most reviewed first. Each has its own page.
- Stephenson Browne Alsager13 Crewe Road, ST7 2EW264 reviews · 235 on Google (4.7)2 in the last 90 days
- Stephenson Browne Newcastle Under Lyme56 Merrial Street, ST5 2AW259 reviews · 206 on Google (4.8)10 in the last 90 days
- Stephenson Browne Congleton21 High Street, Congleton, CW12 1BH, CW12 1BH70 reviews · 40 on Google (5.0)5 in the last 90 days
- Stephenson Browne Congleton (21 High Street)21 High Street, CW12 1BJ67 reviews · 38 on Google (5.0)2 in the last 90 days
- Stephenson Browne Crewe Ltd Crewe Lettings232 Nantwich Road, CW2 6BP30 reviews · 0 on Google2 in the last 90 days
Awards
Industry awards
Stephenson Browne is among the ESTAS 2026 winners.
- SilverESTAS 2026: Best Local Group (2-5 Offices) in the UK, Lettings
- WinnerESTAS 2026: Best Local Letting Agency Group by Region, West Midlands
ESTAS 2026: 1 Gold, 1 Silver, 3 Bronze, 2 Best in County and 5 Best in Postcode across five branches.
- BronzeESTAS 2026: Lettings (Tenants), West Midlands (Shrops, Staffs)Alsager
- Best in PostcodeESTAS Best in Postcode 2026: ST7, Sales & Lettings (Landlords & Tenants)Alsager
- GoldESTAS 2026: Lettings (Tenants), West Midlands (Shrops, Staffs)Newcastle Under Lyme
- BronzeESTAS 2026: Lettings (Landlords), West Midlands (Shrops, Staffs)Newcastle Under Lyme
- Best in CountyESTAS 2026: Staffordshire, Lettings (Landlords & Tenants)Newcastle Under Lyme
- Best in PostcodeESTAS Best in Postcode 2026: ST5, Sales & Lettings (Landlords & Tenants)Newcastle Under Lyme
- Best in PostcodeESTAS Best in Postcode 2026: CW12, Sales & Lettings (Landlords)Congleton
- Best in PostcodeESTAS Best in Postcode 2026: CW12, Sales & Lettings (Landlords)Congleton (21 High Street)
- SilverESTAS 2026: Lettings (Tenants), North West (South)CREWE
- BronzeESTAS 2026: Lettings (Landlords), North West (South)CREWE
- Best in CountyESTAS 2026: Cheshire, Lettings (Landlords & Tenants)CREWE
- Best in PostcodeESTAS Best in Postcode 2026: CW2, Sales & Lettings (Landlords & Tenants)CREWE
Source: The ESTAS 2026 winners, as published.
The British Property Awards
Stephenson Browne and its branches won awards at The British Property Awards in four years, most recently 2025.
British Property Awards winners in four years, the group and its branches: 2025, 2024, 2023, 2022.
British Property Awards by year, 2025 to 2022
2025 2 Gold The British Property Awards 2025 winners
- GoldThe British Property Awards 2025: Estate Agent in Stoke-on-Trent (North)Alsager
- GoldThe British Property Awards 2025: Letting Agent in Stoke-on-Trent (North)Alsager
2024 2 Gold across two branches The British Property Awards 2024 winners
- GoldThe British Property Awards 2024: Letting Agent in Stoke-on-Trent (North)Alsager
- GoldThe British Property Awards 2024: Estate Agent in Newcastle-under-LymeNewcastle Under Lyme
2023 1 Gold The British Property Awards 2023 winners
- GoldThe British Property Awards 2023: Estate Agent in Newcastle-under-LymeNewcastle Under Lyme
2022 3 Gold and 1 Silver across three branches The British Property Awards 2022 winners
- GoldThe British Property Awards 2022: Estate Agent in Stoke-on-Trent (North)Alsager
- GoldThe British Property Awards 2022: Letting Agent in Stoke-on-Trent (North)Alsager
- GoldThe British Property Awards 2022: Estate Agent in Newcastle-under-LymeNewcastle Under Lyme
- SilverThe British Property Awards 2022: Regional Estate Agent, North West (Cheshire)Congleton
Source: The British Property Awards winners lists, as published, linked by year.
Reviews on Google
Showing 511 reviews on Google only. Show every review
Google5/5
GoogleRating only, no written review.
Agent replied · 23 October 2024
Thanks Daz, appreciate it! All the best, SB
5/5
GoogleFrom the get go S&B have been amazing. Tasha and Ellie were both always friendly and helpful. Tasha was my main point of contact, and she took so much of the stress of moving away for me with her professional manner and quick problem solving skills. I can't thank you enough!
Agent replied · 23 October 2024
It was our pleasure Ellen. Thank you very much for taking the time to leave a review :-) All the best, SB
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
Agent replied · 14 June 2024
Thanks Daz, appreciate it! All the best, SB
5/5
GoogleI recently purchased a property through Stephenson Browne in Congleton. The service from Craig, Natasha, Ellie and Louisa was faultless, at time the transaction was a little sensitive, however, the teams pragnatic approach resolved any …
Agent replied · 14 June 2024
Thanks for your review Stefan, very much appreciated. All the best in your new home. … More
5/5
GoogleFrom the get go S&B have been amazing. Tasha and Ellie were both always friendly and helpful. Tasha was my main point of contact, and she took so much of the stress of moving away for me with her professional manner and quick problem solving skills. I can't thank you enough!
Agent replied · 14 June 2024
It was our pleasure Ellen. Thank you very much for taking the time to leave a review :-) … More
5/5
GoogleSold our house using Stephenson Browne, we dealt mainly with Ellie but also had dealings with Natasha and Craig. All were incredibly helpful, proactive and communication was 10/10. …
Agent replied · 14 June 2024
Hi Sean, Thanks so much for taking the time to leave a review, we got there!!! … More
5/5
Googlegreat to have such a professional team involved in the sale made the whole process go easier
1/5
GoogleRating only, no written review.
Agent replied · 9 December 2024
We are sorry to receive a 1 Star review from yourself , we always strive for a high level of service here at Stephenson Browne , if you could get in touch with us with additional information in regards to this rating so that we are able to look into the matter please email oliver@stephensonbrowne.co.uk Kind Regards Stephenson Browne
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleEverything went well. Happy with the experience.
5/5
GoogleJust purchased a house in Congleton. Natasha helped all the way. Contacting sellers, solicitors, building surveyors and other agencies. We could not ask for more. Kept the process going and not stalling. Thank you.
Agent replied · 23 October 2024
Thanks Liz :-)
5/5
GoogleAbsolutely fantastic service! We enquired about another property initially but that one had unfortunately gone however Ellie recommended a new property straight away and sent me the details that afternoon. She’s been the most informative and friendly estate agent I have ever dealt with - we could always contact her via email or phone. I wouldn’t pick any other estate agent in congleton to either sell or buy a property through.
Agent replied · 23 October 2024
Hi James, Thank you for your review , we are delighted that you are happy with our services and should you need us for anything in the future please do get in touch.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Stephenson Browne
Which Stephenson Browne office has the most reviews?
Alsager has the most, with 264 reviews rated 4.4 out of 5, followed by Newcastle Under Lyme with 259.
Where are the Stephenson Browne offices?
The five Stephenson Browne offices, by town:
- Alsager: 13 Crewe Road, Alsager, ST7 2EW
- Congleton: 21 High Street, Congleton, CW12 1BH, CW12 1BH
- Congleton (21 High Street): 21 High Street, Congleton, CW12 1BJ
- CREWE: 232 Nantwich Road, CREWE, CW2 6BP
- Newcastle Under Lyme: 56 Merrial Street, Newcastle Under Lyme, ST5 2AW
Has Stephenson Browne won any awards?
Yes. At the ESTAS 2026 awards the group won Silver for Best Local Group (2 to 5 offices) in the UK and Best Local Letting Agency Group by Region in West Midlands, and its branches won 1 Gold, 1 Silver, 3 Bronze, 2 Best in County and 5 Best in Postcode awards. The group and its branches have also won 9 other industry awards since 2022.
