Trusted Agent profile
★★★★★
574 reviews across 5 offices and 3 platforms
Stephenson Browne has five offices, in Alsager, Newcastle Under Lyme, Congleton (two offices) and CREWE. Together they have 574 reviews on three platforms, rated 4.6 out of 5 overall.
518
Reviews on Google
All 5 offices
25
Reviews on Facebook
All 5 offices
31
Reviews on Trustpilot
Business-wide
Tell us what you need and up to 3 trusted local agents will be in touch.
Stephenson Browne's five offices, most reviewed first. Each has its own page.
Stephenson Browne is among the ESTAS 2026 winners.
ESTAS 2026: 1 Gold, 1 Silver, 3 Bronze, 2 Best in County and 5 Best in Postcode across five branches.
Source: The ESTAS 2026 winners, as published.
Stephenson Browne and its branches won awards at The British Property Awards in four years, most recently 2025.
British Property Awards winners in four years, the group and its branches: 2025, 2024, 2023, 2022.
2025 2 Gold The British Property Awards 2025 winners
2024 2 Gold across two branches The British Property Awards 2024 winners
2023 1 Gold The British Property Awards 2023 winners
2022 3 Gold and 1 Silver across three branches The British Property Awards 2022 winners
Source: The British Property Awards winners lists, as published, linked by year.
Showing 511 reviews on Google only. Show every review
5/5
GoogleJenny and her team have absolute ace ! the renting process was fuss free and I had quick responses with all my queries. The moving in documentation was helpful with all the useful numbers we may need and numbers to contact in times of emergency. Excellent experience altogether!
5/5
GoogleI am a landlord with multiple properties in the Stoke area. I have had a run of poor tenants with desertions and trashed properties.I have recently been transferring my properties to Alex and his team at Stephenson Browne and with the use of his so far very reliable contractors they are being put back into good order and are quickly let. My confidence is building again. I recommend them very highly and will be transferring all my properties as they become available.
5/5
GoogleVery helpful, extremely understanding and in touch. After being refused by many other estate agents because of my none fault credit rating, they understood my situation and helped make things smoother and treated me with respect, I felt very comfortable and taken care of. The people working here are outstanding in their attention to detail. I would recommend them to anyone. I would give them 6 stars if I could.
5/5
GoogleAlex and team at Stephenson Browne were helpful, friendly and very efficient. Being new to the area, we needed a home in a hurry, and every thing was done to assist us move into lovely home in a timely manner. Nothing was too much bother, at any stage of the tenancy process. We would highly recommend Alex and time for all property matters, whether renting, buying or selling.
1/5
GoogleRating only, no written review.
1/5
GoogleWe let off this company for five years. Please keep away, you are not there clients! Remember, all they tell you in the beginning is lip service, I can't give you anymore information without causing myself problems. Just remember to take pictures and videos from day one!
Mr Holland. Im sorry to see that you were dissatisfied and would like to understand more about the issues. Could you please email me at the following tony@stephensonbrowne.co.uk and I will look into it for you. Many thanks
5/5
Google"We both sold and purchase a property through Stepehnson and Browne; the staff were professional, unbelievably helpful and went above and beyond towards helping us move out of our old home and into our forever home."
5/5
GoogleI always use the team at stephenson Browne for my sales and rental properties. Always receive good advice, having used them twice in the last couple of years to sell my own home and over the last few months I had 3 rental properties to bring to the market, after taking advise from Paul & Debbie and after completing few touches to present the properties to their best, we succesfully rented all 3 propties within a short timescale at my desired rental values and great tenants to. I would highly recommend great service
4/5
GoogleMargret and the team at Stephenson Browne were very supportive and friendly to me as I purchased my new home - and especially when things weren't going quite to plan on completion day. It was nice to have a friendly voice on the other end of a phone during an anxious time.
5/5
GoogleWhen I was looking for rental property moving across the country, Jenny at SB was by far the most helpful and professional of all the letting agents I contacted. Consequently, she quickly and efficiently arranged the letting of a property to us for which we were enormously grateful. During the tenancy, she was most helpful and pragmatic and we received the same level of customer service as if we were landlords. Thank you so very much for making a very stressful time so much easier as a result of your first class service.
5/5
GoogleAmazing team at Alsager, from beginning to end. They guided me through a sale and purchase at a stressful time. The sale price was realistic and our house sold virtually straight away. They were very accommodating to our needs and ever so helpful. I can highly recommend Margret who completed our sale and purchase.
5/5
Google“I have relied upon Stephenson Browne for a number of property transactions over the last eight years. On all occasions I have found them to be honest in their advice, helpful in their arrangements, and I am pleased to say successful in outcome. The demeanour of the staff is invariably positive, friendly and professional. I will definitely use them again on a personal and commercial basis.”
5/5
GoogleFrom the minute we opened the door to Craig we felt we were in good hands. He took lots of excellent photos, talked is through the process and we agreed on the best sale price for our property. The following day Margret and Josie came round to familiarise themselves with the bungalow, which to us was very important in order to answer any prospective purchasers questions. The whole team at Stephenson Browne were helpful and efficient all the way through to the day we moved out. Would highly recommend them to anyone who is thinking of selling their property.
5/5
GoogleWe were delighted with the service provided by Craig and his team in the Alsager branch of Stephenson and Browne. The recommended sale price for our property given to us by Craig was realistic and proved to be easily achievable as our property sold before it reached the open market. Even though we had a full asking price offer, the team still carried out the full service just in case the sale fell through. All the staff were friendly and professional at all times and we would happily recommend Stephenson and Browne to anybody looking to sell their home.
5/5
GoogleWe chose to sell our property with Stephenson Browne, as from our very first meeting with Branch Manager Craig, we were impressed by the down to earth, friendly and no-nonsense approach of the team. We weren’t looking for a hard sell; we wanted to find a committed buyer to love our home as much as we had before them. We were lucky enough to make our subsequent and simultaneous purchase with Stephenson Browne which meant our purchase was as smooth as our sale. A slight glitch at completion was resolved by a very compassionate Margret and Josie, to whom we will always be grateful to for their firm support and for going the extra mile for us as a family. As a local, methodical and tenacious estate agent- we can’t recommend them enough- thank you Stephenson Browne!
5/5
GoogleWe used Stephenson Browne to buy our first house and I was very impressed with the service provided. From arranging the viewings to collecting the keys they were friendly, helpful and reliable. We had a few issues with our solicitors during the purchase but I felt supported through the whole process. We are now settling in and are grateful to Stephenson Browne for making the whole process as easy as possible. I would definitely recommend them!
5/5
GoogleDuring what is normally a stressful time, these guys and dolls rock up and take the stress away Well done to all!!!!
5/5
GoogleExcellent and friendly service from Mark & Jade and their team. Kept up to date and informed throughout. Recommended.
Thanks for your kind review.
5/5
GoogleI have bought 2 property's And found them so very professional And the best ever I have ever used !! Do not know what I would have done without them ,good team ! Would always use them again .
5/5
GoogleWe would highly recommend Stephenson Browne Newcastle branch to anyone who is looking to sell a property, they were very professional, very friendly and always kept us informed on the progress of our house sale.
5/5
GoogleThe staff in the Newcastle branch were extremely helpful whenever we called in about the sale of our property. Mark Tatton worked very hard on our behalf and got plenty of people to view the property. Everyone was friendly and easy to chat to. They kept us up to date with all that was happening. REG MOUNTFORD
5/5
GoogleI have nothing but praise and thanks for the team at Stephenson and Brown lettings in Newcastle. They are responsive to the tenants needs, friendly and considerate, make the renting experience smooth and stress free. I would highly recommend them. 😀👍 …
5/5
GoogleI have recently used Stephenson Browne Newcastle for a house sale, a house purchase and for lettings. In all dealings I have found the entire team to be professional, friendly and efficient. I will be doing business with them in the future and would highly recommend them.
5/5
GoogleCan't rate the Newcastle team highly enough thank you for selling our house so quickly and at full asking price!! We were so pleased with our sales particulars and couldnt believe how soon viewings came flooding in! Every staff member is helpful at guiding you through the process and they are all a pleasure to deal with. We would have no hesitation in reccomending your services. Thanks again!!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Alsager has the most, with 264 reviews rated 4.4 out of 5, followed by Newcastle Under Lyme with 259.
The five Stephenson Browne offices, by town:
Yes. At the ESTAS 2026 awards the group won Silver for Best Local Group (2 to 5 offices) in the UK and Best Local Letting Agency Group by Region in West Midlands, and its branches won 1 Gold, 1 Silver, 3 Bronze, 2 Best in County and 5 Best in Postcode awards. The group and its branches have also won 9 other industry awards since 2022.
