Trusted Agent profile
★★★★★
574 reviews across 5 offices and 3 platforms
Stephenson Browne has five offices, in Alsager, Newcastle Under Lyme, Congleton (two offices) and CREWE. Together they have 574 reviews on three platforms, rated 4.6 out of 5 overall.
518
Reviews on Google
All 5 offices
25
Reviews on Facebook
All 5 offices
31
Reviews on Trustpilot
Business-wide
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Stephenson Browne's five offices, most reviewed first. Each has its own page.
Stephenson Browne is among the ESTAS 2026 winners.
ESTAS 2026: 1 Gold, 1 Silver, 3 Bronze, 2 Best in County and 5 Best in Postcode across five branches.
Source: The ESTAS 2026 winners, as published.
Stephenson Browne and its branches won awards at The British Property Awards in four years, most recently 2025.
British Property Awards winners in four years, the group and its branches: 2025, 2024, 2023, 2022.
2025 2 Gold The British Property Awards 2025 winners
2024 2 Gold across two branches The British Property Awards 2024 winners
2023 1 Gold The British Property Awards 2023 winners
2022 3 Gold and 1 Silver across three branches The British Property Awards 2022 winners
Source: The British Property Awards winners lists, as published, linked by year.
Showing 511 reviews on Google only. Show every review
5/5
GoogleThe sale hit a few obstacles as in buyers dropping out but everyone worked very hard to sort it all out. They were at the end of the phone at any time that I needed them. Very professional and reliable service. Thank you.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleI chose S&B as I thought they looked professional and efficient - and I wasn't wrong. Despite the challenges of Covid and Lockdown every single member of the team who worked with me provided the same excellent standard of support and service to me Simply put I would use again without hesitation and heartily recommendPositiveProfessionalism
Thanks for your lovely review Steve and thank you for using Stephenson Browne.
5/5
Googlefirst time using Stephenson Brown, would highly recommend and will definitely be using them for further properties when looking for tenants, Quick Responsive and very much on the ball, looking forward to working with them again in the near future. Thanks Louis and Michelle
Thank you so much Scott for your kind words. We look forward to working with you again in the future.
5/5
GoogleSuper proactive team who always answer calls and definitely helped to get the sale completed much more quickly than I expected. Professional and helpful at all times from initial valuation to completion. Would definitely deal with Stephenson Browne again.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleOur main contact has been with Sharon and she has been an absolute star! She has guided us through the whole process of renting our first home together and is always quick to answer emails and phone calls. She has made the whole process smooth and easy. Couldn't be happier with the service we have received!!
Hi Lucy, Thank you for your lovely review we hope that you are happy in your new home. We will ensure that this review gets passed onto Sharon I am sure she will be thrilled to hear how happy with her service you are
5/5
GoogleThis review is long overdue due. Jade and her team sold my house in September 2021. The team were fantastic, always in touch with updates and very approachable. I feel they got a good price for my house and did a professional job of marketing it. I’d definitely use them again in the future if ever I was moving.
Hello Priya, thank you for your kind words. We’re glad that you’d use us again and we’ll be more than happy to work with you again too.
5/5
GoogleRating only, no written review.
5/5
GoogleAbsolutely fantastic service! We enquired about another property initially but that one had unfortunately gone however Ellie recommended a new property straight away and sent me the details that afternoon. She’s been the most informative and friendly estate agent I have ever dealt with - we could always contact her via email or phone. I wouldn’t pick any other estate agent in congleton to either sell or buy a property through.
Hi James, Thank you for your review , we are delighted that you are happy with our services and should you need us for anything in the future please do get in touch.
5/5
GoogleRating only, no written review.
4/5
GoogleRating only, no written review.
4/5
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5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
3/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
3/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleFantastic customer service .
Thank you for the lovely review Team SB
5/5
GoogleVery efficient and would recommend them
Hello Patricia, Thanks for the kind words - glad we found you the buyer, now to get it to completion for you!!
5/5
GoogleProfessional service. Highly recommend.
5/5
GoogleGreat company to deal with for purchasing, selling property or letting
1/5
GoogleI’m still waiting for Poppy’s call 7 days later! Very unprofessional!NegativeResponsiveness
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Alsager has the most, with 264 reviews rated 4.4 out of 5, followed by Newcastle Under Lyme with 259.
The five Stephenson Browne offices, by town:
Yes. At the ESTAS 2026 awards the group won Silver for Best Local Group (2 to 5 offices) in the UK and Best Local Letting Agency Group by Region in West Midlands, and its branches won 1 Gold, 1 Silver, 3 Bronze, 2 Best in County and 5 Best in Postcode awards. The group and its branches have also won 9 other industry awards since 2022.
