★★★★★ 5/5
GoogleStarkey and Brown were professional and knowledgeable from start to finish of the sale of my house and I didn't imagine it would be as straightforward and stress free as it turned out to be.
Their valuation of my house was very accurate leading to a good amount of interest but not so much interest which would have led to me thinking it was undervalued, something which happened to a neighbour a month or so before my property went up for sale.
Each time I contacted Starkey and Brown with any questions I always felt they were pleased I had asked for their support and advice, whether that was dropping in at their office, phoning or e-mailing.
If I ever sell again I won't approach 3 estate agents as I did this time but I'll be going straight to Starkey and Brown and will always recommend them to anyone else.
Jon · 10 November 2018 · Starkey and Brown Lincoln
Agent replied · 8 November 2024
Hi Jon, thanks very much for taking the time to leave such a brilliant review, it really is appreciated. We're glad you were impressed with our service, we wish you and your family all the best. Thanks again from all at Starkey&Brown.
★★★★★ 5/5
GoogleI can wholeheartedly say Starkey and Brown are the best estate agents in the area and would recommend them with no hesitation. I recently went through Starkey and Brown to sort out renting my first home, so naturally I was full of uncertainty and questions.
I was lucky enough to be looked after by Vicky, the service and support she provided was superb and second to none. Going the extra mile to ensure that I was always sure of what was going on, even making sure that all service providers and council were sorted, which as someone who has not done the whole house process before I found extremely helpful and a massive weight off my mind.
Alex · 10 November 2018 · Starkey and Brown Lincoln
Agent replied · 8 November 2024
Hi Alex
It's great to know that you had such a positive experience when renting a property through Starkey&Brown Lettings. Thank you for leaving your feedback, it is really appreciated.
Wishing you all the best.
Starkey&Brown
★★★★★ 5/5
GoogleRating only, no written review.
Linda · 10 November 2017 · Starkey and Brown Lincoln
Agent replied · 8 November 2024
Hi Linda, Thank you very much for your 5 star rating!! Greatly appreciated!
★★★★★ 5/5
GoogleExcellent service as always
Adam · 10 November 2017 · Starkey and Brown Lincoln
Agent replied · 8 November 2024
Hi Adam, thanks for the brief yet wonderful review!!
★★★★★ 5/5
GoogleGood estate agency to find a very good property to rent
Arthur · 10 November 2017 · Starkey and Brown Lincoln
Agent replied · 8 November 2024
Hi Arthur, thank you very much for taking the time to share your thoughts, it is greatly appreciated, we hope you are very happy in your new home. From all at Starkey&Brown
★★★★★ 5/5
Googlewould certainly recommend, helped deal with any issues that came up, always friendly and highly efficient .
Teagan · 10 November 2017 · Starkey and Brown Lincoln
★★★★★ 4/5
GoogleA very good service as a buyer, I would have given a 5* but it was the vendor that did the viewings, so I can't review that part of the service.
Michael · 10 November 2017 · Starkey and Brown Lincoln
Agent replied · 8 November 2024
Hi Michael, thanks very much for taking the time to share your thoughts. We're glad you had a good experience with us. We do offer a free accompanied viewing service, however some clients do prefer to carry out their own viewings. Should you choose to sell your property with Starkey&Brown in the future, we will gladly take care of all of the viewings and hopefully achieve 5 stars!! Thanks again for your review, we wish you all the best in your new home!
★★★★★ 1/5
GoogleVery disappointing the Agents definitely do not work for the purchaser
I had an offer accepted in February 2017 on a property in Greetwell Drive
Number 66 to be precise, each month completion was further away in August I through the solicitors and Starkey and Brown that I requested completion by 30th September 2017 as I felt I had waited long enough
I was told by Anita and I have a recorded telephone conversation when Anita states that the Sellers are unlikely to complete before December 2017 if then, yet Starkey and Brown re market the property knowing the fact and it is now again SSTC I am awaiting as to what date the property completes and wondered if the whole sale was a scam or whether another would be purchaser is in for an expensive waiting game?
Valerie · 10 November 2017 · Starkey and Brown Lincoln
Agent replied · 8 November 2024
Dear Valerie, we believe that you are referring to a property on Westfield Drive.
Whilst we always act in the best interests of all parties involved, we are appointed as agents by the sellers of the property and therefore the sellers are the client we 'work for'.
We are sorry that you feel the way you do.
It is our understanding that the sale was progressing much slower than you would like, and that you withdrew your offer as a result.
We have since agreed a sale to another buyer who is fully aware of the potential lengthy timescales involved and is perfectly happy and flexible with regards to completion dates.
Naturally we could elaborate with more specific details, however we do not think this would be professional on such an open public forum, so if you would like to contact the office we would be happy to discuss the matter.
★★★★★ 5/5
GoogleAnita Savage was extremely helpful when buying our property, she kept me going during the long wait. Highly recommended.
Marlene · 10 November 2017 · Starkey and Brown Lincoln
Agent replied · 8 November 2024
Hi Marlene, thanks very much for your review, we really do appreciate it and wish you all the best in your new home.
★★★★★ 5/5
GoogleThey were glue that held everthing together in my purchase. Excellent service and would absolutely use them myself if I were to sell. Best experience that I've had with an estate agent.
Kay · 10 November 2017 · Starkey and Brown Lincoln
Agent replied · 8 November 2024
Hi Kay, we really do appreciate you taking the time to leave such a great review. We love the phrase 'glue that held everything together'!! ... We always aim to provide nothing but the best customer experience, so were pleased to hear that you were impressed. Thanks again from all at Starkey&Brown.
★★★★★ 5/5
GoogleI would not hesitate to recommend Starkey and Brown the whole team has been fabulous and informative all along. Ang in particular has gone above and beyond and kept me grounded during a stressful process.
Emily · 10 November 2017 · Starkey and Brown Lincoln
Agent replied · 8 November 2024
Good morning Emily, Thank you very much for your lovely feedback. We are delighted to hear that the team (and in particular Angie) have looked after you well. We really do appreciate you taking the time to share your thoughts.
★★★★★ 5/5
GoogleWe sold a property through Starkey & Brown,it was only on the market 4 days, all the staff were excellent and helpful along the way, from valuation to sale completed. Thank you!!
Dean · 10 November 2017 · Starkey and Brown Lincoln
Agent replied · 8 November 2024
Hi Dean - You are very welcome! Great to hear that everything went so well and that you enjoyed working with us. Thanks for your very kind comments, and all the best from everybody at Starkey&Brown.
★★★★★ 5/5
GoogleExcellent service from Angie Powell when purchasing our house. Angie kept us updated with everything! Would definitely use and recommend their service! Thank you so much!
Danielle · 10 November 2017 · Starkey and Brown Lincoln
Agent replied · 8 November 2024
Good morning Danielle, Thanks very much for your very kind words, particularly for Angie! All the best in your new home!
★★★★★ 5/5
GoogleThe Team were great to work with, especially Angie (our Sales Progress Contact) who was brilliant, always happy, polite and easy to talk to. Many thanks for all the hard work!!!
Ian · 10 November 2017 · Starkey and Brown Lincoln
Agent replied · 8 November 2024
Hi Mr Trolley, thank you for you very kind review, we are glad you were impressed with our service and we wish you all the best in your new home!! From all at Starkey&Brown
★★★★★ 5/5
GoogleMyself and my partner have only highest praise for Starkey and Brown; Ryan and Vicky especially made the whole process so easy! Would not hesitate to recommend them to anyone we know!
Courtney · 10 November 2017 · Starkey and Brown Lincoln
Agent replied · 8 November 2024
Hi Courtney, thanks very much for taking the time to offer such wonderful praise for our lettings department. We are glad that you were impressed with the service and we really do appreciate your comments. Thank you.
★★★★★ 5/5
GoogleWe have dealt with Anita from the Lincoln branch , and from the very beginning to the very end she has been a pleasure to deal with , very helpful and reassuring us every step of the way , we found her very approachable and a very positive lady . Thanks for a fantastic service she is a credit to starkey and browns .... from Debbie and Adam
Debbs · 10 November 2017 · Starkey and Brown Lincoln
Agent replied · 8 November 2024
Good morning Debbie and Adam, Thanks very much for your review - we always aim to please and we are delighted that your experience with Starkey&Brown was a pleasant one! All the best from all at Starkey&Brown!!
★★★★★ 5/5
GoogleExcellent service from Anita, very professional, supportive and friendly. My poor choice of solicitors made this an extremely stressful and frustrating experience but Anita 'held my hand' throughout and helped push the sale through. Always a pleasure to speak to and would call her again for advice if ever needed. Thanks again.
Mum · 10 November 2017 · Starkey and Brown Lincoln
Agent replied · 8 November 2024
Good afternoon 'mum casey'! Thanks very much for taking the time to share your thoughts. Moving home can indeed be a very stressful experience so here at Starkey&Brown we always do all we can to make the process as 'stress free' as possible. We are delighted to hear that Anita took care of you and helped you move. Thank you very much again for your review, we wish you all the best.
★★★★★ 1/5
GoogleSold my house with them but at the last minute it fell through. Bad buyers, that I had concerns over from the start and in the end proved correct. Buyers kept coming round checking things out, bringing builders, slagging the layout off and the wife was extremely disrespectful about me to my partner. I told starkey to inform them I was unhappy and had enough of them. I also told them to tell them no more viewings. This was not communicated and they then said they would do further viewings even though I had told them no more!They pacified them To achieve the sale and gain the commission even though there were clear warning signs. Cost me over £1000 in wasted fees and surveys. Listen to your customers Starkey!
Paul · 10 November 2017 · Starkey and Brown Lincoln
Agent replied · 8 November 2024
Dear Mr Anderton, we are really sorry that your experience with Starkey&Brown has left you disappointed. Whilst we cannot vouch for the attitude of a buyer, we take responsibility as your appointed agent and regret that we weren't able to see your sale through to completion. It would appear that there was some miscommunication with regards to viewings which we also regret. Our customers do tend to compliment the staff on the excellent service they offer, however we clearly haven't met your expectations on this occasion. Whilst some aspects are clearly out of our control we apologise for not being able to make your experience with Starkey&Brown an enjoyable one. We wish you all the best for the future.
★★★★★ 5/5
GoogleWe found the Team at Starkey and Brown to be efficient. Angie made regular enquiries with the other parties involved in our purchase and kept us informed every step of way. A professional service.
Nick · 10 November 2017 · Starkey and Brown Lincoln
Agent replied · 8 November 2024
Hi Mr Robson, just a quick message to say thanks very much for sharing your thoughts on our service, it is greatly appreciated, thank you. We wish you all the best.
★★★★★ 5/5
GoogleWe were very pleased with the experience of purchasing through Starky & Brown. Nothing was too much trouble and everyone we spoke to was helpful and polite. One person did stand out for us, beyond the call of duty and that was Angie, Whenever we encountered a problem Angie was there to sort it out for us. Overall an excellent service, thank you all.
Julie · 10 November 2017 · Starkey and Brown Lincoln
Agent replied · 8 November 2024
Hi Julie, Thank you for your review, we really do appreciate it. The team will be pleased to hear that you have enjoyed your experience with Starkey&Brown, and that you were happy with the service, particularly from Angie. We hope you are happy in your new home!! Have a wonderful xmas and a happy new year!!
★★★★★ 5/5
GoogleGood morning. Just a big thank you from myself and my wife, for what must be one of the fastest sales ever. Compliments to all the team that had dealings with our sale, Angela was prepared to put her running shoes on to drop some documents at solicitors on our behalf, also gave me some very good advice. Starkey and Brown should be very proud of there team.
David · 10 November 2017 · Starkey and Brown Lincoln
Agent replied · 8 November 2024
Dear Mr Wilson, Thanks very much for your lovely comments, we are delighted to hear that you were impressed with our service. We are indeed very proud of our team!! Thanks again and all the best from everybody at Starkey&Brown.
★★★★★ 5/5
GoogleOur house buying process ran smoothly thanks to the staff at Starkey and Brown. We received regular updates and early warnings of possible issues that enabled us to head off issues long before they could become major problems.
Overall, the buying process was was as pain free and efficient as we could have hoped for.
Mike · 10 November 2017 · Starkey and Brown Lincoln
Agent replied · 8 November 2024
Good morning Mike, we are very grateful for your lovely comments, thank you very much for taking the time to share your thoughts! All the best, you know where we are when you need us in the future!
★★★★★ 5/5
GoogleWe just bought our new property & Angie was absolutely brilliant and went out of her way to help us. She gave us back our faith in estate agents, we would both recommend them to everyone. Abbey in the sales team was also really helpful. Great people - thanks again for all your help.
Tony · 10 November 2017 · Starkey and Brown Lincoln
Agent replied · 8 November 2024
Good morning Tony and Karen,
Thanks very much for taking the time to leave a review - Here at Starkey&Brown we always do all we can to ensure your customer experience is exceptional, so we are delighted to hear that you were impressed, particularly by Angie and Abby. We wish you all the best.
★★★★★ 4/5
GoogleExcellent service and tenacity from Angie Powell at Starkey & Brown who had to deal with slow responses from the sellers side. Would have been 5 stars but unfortunately the House Sale details did not mention or warn about the Private Road Management and Maintenance Charges or the fact that the Title to the Garage was only Leasehold. However, once this was discovered Angie arranged a modest compensation payment. I have no hesitation in recommending this Agency and would deal with them again.
David · 10 November 2017 · Starkey and Brown Lincoln
Agent replied · 8 November 2024
Dear Mr Thorpe, thank you very much for your review. We regret that we could only achieve 4 stars on this occasion but will do all we can to achieve 5 stars next time around!! Thanks again for taking the time to share your thoughts.
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