5/5
Brilliant company, if you're looking to sell or buy they will certainly help you.
Agent replied Β· 8 November 2024
Thanks for the great review Trish!
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525 reviews across 2 offices and 2 platforms
Starkey and Brown has two offices, in Scunthorpe and Lincoln. Together they have 525 reviews on two platforms, rated 4.7 out of 5 overall.
Starkey and Brown's two offices, most reviewed first. Each has its own page.
Showing 511 reviews on Google only. Show every review
5/5
Brilliant company, if you're looking to sell or buy they will certainly help you.
Thanks for the great review Trish!
1/5
I had moved my properties over from one of Lincolns worst agencies to Starkey and Browns . I was impressed with the service , particularly a lovely young man called Ryan . When he left it dipped in quality of service . Anita came along and she is wonderful. There have been mistakes made but until now it was good . Yesterday I get a phone call from the previous awful agency to say Starkey and Brown have sold the letting portfolio to them , including my properties. I had NO notice what so ever . No emails or phone calls. I am in the middle of renting a house out then I find the previous agency have taken it over . I am not happy . I would never use the agency you transferred your lettings too again. Therefore I had no choice but to seek another agent , this meant cancelling viewings through the bad agent and going through relisting it again. Had I known this was planned sooner I would have had time to transfer the properties over sooner . Until now starkeys has been a fairly good agency . Now any respect has been lost . I am aware staff have been moved also but I refuse to have anything to do with the dreadful agent you passed my house to. I did email Mr Starkey direct 2 weeks ago and so far no reply .
Good morning Elly, We are disappointed to hear that you are unhappy with the current situation with regards to our lettings department moving to another company. Firstly, may I reassure you that the staff have made the move too, only a few doors down on Silver Street and they will continue to look after you as they always have and therefore there will be no material changes to the service you receive. Secondly, I am concerned that you have not received any correspondence from Starkey&Brown with regards to the changes - We were sure that ALL of our landlords had been informed. From your review I am unable to determine which property is yours, therefore could you please email me direct on m.brown@starkeyandbrown.co.uk and I will ensure that this matter is investigated as a matter of urgency. Michael Brown Director Starkey&Brown
1/5
Just had a very recent horrendous and negative dealing with this estate agents. They advertised a 3 - bedroomed property in Lincoln for sale that was something of which I was looking for. During the first initial viewing I was told directly to my face by the agent that the gas fire was fully operational and worked perfectly. So, as you do, you take it as the truth has been told. "WHY ELSE WOULD THEY NOT TELL THE TRUTH"? After moving in to the property I could not get the gas fire to work and noticed the chimney escape was TAPED UP. Two weeks after the purchase a large A4 envelope arrived through my door with the GAS FIRE SAFETY NOTICE stating that in 2020 the fire had been condemned due to a BLOCKED FLU" so therefore condemned and capped off. At no stage prior to the purchase was I sent any photocopies of such condemnation certificates to look through and make my own mind up as to whether I still wanted the property or not?!! After getting the boiler fully serviced two days after getting these gas fire safety notices the gas technician stated that normally a blocked flu is the result of the chimney having a blockage ie bricks coming loose etc and can be very expensive to rectify. So my point is this... "WHY WAS THIS VERY IMPORTANT INFORMATION NOT DISCLOSED AT ANYTIME TO ME VERBALLY OR IN ANY DESCRIPTION"? My disappointment is that this very important information was (so I feel) deliberately withheld so I go through with the sale and without the possibility of me wanting to shave some of the asking price off or even pulling out from the sale altogether. The persistent harassment phone calls from Angie were bad enough, but the gas fire was the cherry on the cake! The score of which I have given reflects the way I have been treated as a PURCHASER AND NOT AS A PERSON. If I could have given NO STARS then I would. When I sell my property STARKEY AND BROWN will not be on my list of estate agents to approach.
Hi Carl, we're disappointed you have left this 1 star review for us as we pride ourselves on our customer service and honesty. The property you purchased was advertised as having a non working fireplace. I understand however your solicitor is looking into this for you in the meantime and we advise you speak directly with them. Michael Brown, Director
5/5
From start to finish, the whole team involved in the sale has been nothing short of amazing. From the speed the property was valued, put on the market, viewing arrangements and sold (though never feeling rushed), to the help, support and knowledge given in various areas, I always felt like I was in safe hands.
Hi Thomas, thanks for the great review! I have passed your kind words onto the team.
5/5
As a buyer, I was very happy with the service they provided. I dealt with the same lady, Angie, throughout the buying process. She was really helpful in chasing matters up with the solicitors and kept me informed of any issues while going through the process.
Hi Matthew, thanks for the great review! We'll pass your kind words onto Angie. Best of luck in your new home. Sophie
5/5
Engaged Starkey and Brown to sell my father's house. Their valuation was spot on to excite right amount of interest. The staff were brilliant, someone always available to ask questions and raise queries. From initial listing (done very quickly with great pictures) to final completion of the sale, I cannot recommend them highly enough.
Thanks for the great review Chris!
5/5
My parents purchased a property through Starkey and Brown and we were dealing with Angie who has been absolutely amazing from start to finish. We were very happy with the service provided. She always updated us on everything and really helped when it came to chasing other solicitors to get us through the process. We would highly recommend this company and their team
Thanks for the review Nicola! I will pass your kind words onto Angie.
5/5
Rating only, no written review.
Thank you David for your 5* review, and for recently choosing Starkey&Brown as your selling agent
5/5
Rating only, no written review.
Thank you Rebecca!
4/5
Rating only, no written review.
5/5
Rating only, no written review.
Thank you for the 5 stars, it's very much appreciated. Best wishes, Starkey & Brown
5/5
Rating only, no written review.
Hi Dom, many thanks for the 5 stars! Best wishes, Starkey & Brown
5/5
Lucy and Melanie were very helpful.
Thank you Robert, I hope you enjoy living in your new property.
3/5
I was unable to find the details of a property I was told for sale.
Hello Margaret, I am very sorry to hear you were unable to find property details that someone had advised you we had for sale. Please contact the office so we're able to get to the bottom of this as soon as possible for you. Best wishes, Starkey & Brown
5/5
The staff are friendly and polite and good service.highly recommended.
Hello Steven, thank you for your comments, very much appreciated. Best wishes, Starkey & Brown
5/5
Amiee Murphy massive help with everything couldn't ask for a better person
Hi Connor, thank you for your review of our branch manager Aimee, it is appreciated and lovely to have such positive feedback. Best wishes, Starkey & Brown
5/5
Excellent service, Lucy every step of the way gave us great advice.π β¦
Hello Aija, Thank you for your positive feedback Aija, that's very thoughtful of you and we are very pleased to hear Lucy was able to give you great advice. Best wishes, Starkey & Brown
5/5
Excellent service from Lucy and her team couldnβt ask for anything more very nice young lady highly recommend
Hello James, many thanks for your review. It's lovely to hear our sales progressor Lucy has been a great support and delivered an excellent service. Best wishes, Starkey & Brown
5/5
A very friendly group of girls to help you on your way to make selling easyer.allways there to help so thank you Aimee and Kara not forgetting the rest of the staff
Hi Kenneth, Thank you for sharing your experience of working with our team! Best wishes, Starkey & Brown
5/5
The staff were very helpful, they definitely deserve 5 stars. Ms. Kay was especially helpful.
Hello Benci, Many thanks for your review and thank you letting us know how helpful Kay was for you. Best wishes, Starkey & Brown
5/5
We are in the process of buying a property through Starkey and Brown. All going well thanks to Aimee in the Scunthorpe office.
Hi Doug, Many thanks for your comments, hope your experience of buying with us continues to be positive. Best wishes, Starkey & Brown
5/5
Really pleased and would highly recommend! Kay was brilliant and so helpful, kept me updated about everything and always did what she said she would.
Hi Emma, thank you for the review! I'll ensure your kind words about our Kay will be passed on. Best wishes, Starkey & Brown
5/5
Kay was brilliant! The paperwork wasnt as complicated as expected. Moving houses was a smooth transition with their support.
Hello Leon, very kind words for our Kay, so thank you so much for taking the time to write them a review with such positive feedback. Best wishes, Starkey & Brown
5/5
Very helpful through the whole purchase; Lucy was a great point of contact - her knowledge of the conveyancing process was invaluable :-)
Hello Niki, Many thanks for your kind words and we are very pleased to hear Lucy our sales progressor was of great help. Best wishes, Starkey & Brown
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Starkey and Brown is among EA Masters 2026 winners.
EA Masters winners in two years, the group and its branches: 2019, 2026.
EA Masters by year, 20192019 1 award EA Masters 2019 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
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Scunthorpe has the most, with 298 reviews rated 4.8 out of 5, followed by Lincoln with 238.
The two Starkey and Brown offices, by town:
Yes. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 1 other industry award since 2019.