Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 2/5
TrustpilotHorlicks Quarter
I brought my apartment in Horlicks Quarter. Our full year service charge has increased by at least 11% from prior year. My apartment tends to be chilly, and the radiator doesn't seem very effective. Even at its highest setting, it fails to adequately warm up the room, particularly the living area where its heating capabilities are noticeably inadequate.Moreover, I often detect the scent of marijuana from my window, indicating that young individuals in the vicinity are smoking.Additionally, if someone occupies your parking spot, your options are limited. Parking elsewhere or seeking reserved parking from the concierge are possible solutions, but even they can't ensure you won't receive a parking ticket.
Mike · 15 October 2023 · St William Homes LLP London
★★★★★ 5/5
TrustpilotBeautiful, convenient
Attentive service, timely problem solving, and detailed residential guidance
Vincent · 11 October 2023 · St William Homes LLP London
★★★★★ 5/5
TrustpilotExcellient team and quality project of Berkeley
Excellent team of Berkeley help me through the purchase of my first new built. Quality project facilities and professional team support. Regular updates, important reminders, site viewing from Sarah S and key collection from Bella Yang. They answered our queries, showed us around and really care our needs. The customer service executive Rumbi and Eli’s are helpful to follow up any issues we raised after we move in. This central Reading project is fantastic and we are happy to be here. The project is even completed earlier than schedule (Aug vs Nov). In view of the quality, professional team support, we highly recommend BerKerley to all. Five star plus!!
Queenie · 10 October 2023 · St William Homes LLP London
★★★★★ 4/5
TrustpilotI’m happy with the overall purchasing experience
I’m happy with the overall purchasing experience and I only wish the developer can consult with us regarding the design and let us engage more and the customer service team can be more responsive.
Cath · 5 October 2023 · St William Homes LLP London
★★★★★ 5/5
TrustpilotGreat experience
All the process leading to completion was done in a timely manner, sending regular updates and keeping us informed of the progress.The completion and handling of the keys was flawless with a great introduction to the flat appliances.The response to the snagging survey was helpful and covered all the issues raised. I will strongly recommend them.
DF · 5 October 2023 · St William Homes LLP London
★★★★★ 5/5
TrustpilotWorry-free property buying journey
The quality of property is top class and the staffs are very proactive and kind. It was a worry-free buying journey!
Ed · 5 October 2023 · St William Homes LLP London
★★★★★ 5/5
TrustpilotGood quality & good service of Berkeley
Berkeley is renowned in providing good quality & good services. They handover my new home on time, without delay. Excellent Sales & Customer Relations teams in my property site (Hareshill) - with quick response & never fail to update me the progress, responsible with good following up from the Customer Relations Manager during the whole process. The site Manager and the team here is also well experienced & helpful, as well as the Customer Service Team - they are efficient & tried their best to address and arrange the fix of the snags/defects after we moved in. Thank you all.
Kxomacyt · 3 October 2023 · St William Homes LLP London
★★★★★ 3/5
TrustpilotNo signboard for some flats, no delivery.
No signboard or excess for the delivery man for my flat, no way for a delivery man to know where I live so, I'm not getting mails for more than a month now and, I'm not the only one. I should have checked the window size on the layout that I was given. The window sizes are smaller then what we saw in the show flat. Apart from these two things everything else is nice. The quality of the work seems good.And my postcode is wrong on the Google maps.
Rohit · 3 October 2023 · St William Homes LLP London
★★★★★ 5/5
TrustpilotGrand Union excellence
People (sales, customer manager and onsite) are supportive, helpful and really willing to look at the root cause of any issues to prevent and resolve them as quickly and effectively as they can. They take time to listen and then act fast and effectively. Always being kind and making you feel special.The facilities are clean and the flat is so well designed and beautiful with all its little modern touches, that is impossible not to love it.
Silvia · 2 October 2023 · St William Homes LLP London
★★★★★ 4/5
TrustpilotGreen Park Village - New Home Experience
Green Park Village is a nice and good place to living in. The Customer Service team is great and provides good service to me before and after completion. Sarah and Rob were professional and supportive when I had questions. However, not to mention the 4-month delay in completion, our house had more issues than we have expected, for instance floor leveling, creaking stairs, and other cosmetic defects. Maybe Berkeley can further improve the work quality in future. Although Berkeley had been quite helpful to fix some of issues, the snags are still not completely cleared as of now nine weeks from completion. This may be due to inadequate staffing. Nick, a very good and quality staff, seems to be the only one fixing snags for the whole development. All in all, I hope the developer can resolve all snags within 3 months from completion.
Alison · 22 September 2023 · St William Homes LLP London
★★★★★ 5/5
TrustpilotI had an issue with my shower only…
I had an issue with my shower only giving extremely hot water and no cold. I notified the concierge and was contacted promptly by KyrieshaHiscocks. She immediately apologized for the problem and sent a very competent Plummer (Loris) to fix it. What can I say-JOB DONE! I was very impressed with the efficiency, courtesy and professionalism of this response. Exceeded expectations!!
YA · 11 September 2023 · St William Homes LLP London
★★★★★ 1/5
TrustpilotTerrible customer service
Same as some other buyers. They were incredibly nice before the review. After that, the people in charge have all disappeared. We have encountered some bathroom issues with their design failure. We’ve asked them to fix it for us. Unfortunately, it’s been over four months and we did not receive any response at all.
Doris · 6 September 2023 · St William Homes LLP London
★★★★★ 4/5
TrustpilotThe process was quite difficult
The process was quite difficult, but it was done in the end.
Stella · 5 September 2023 · St William Homes LLP London
★★★★★ 5/5
TrustpilotIt was great experience to buy my first…
It was great experience to buy my first home from Berkeley Group. After support was provided as well. Cannot be happier.
Tatiana · 4 September 2023 · St William Homes LLP London
★★★★★ 5/5
TrustpilotExcellent purchase experience. Highly recommended
Always keep me informed the progress of property development. Property delivered on time and with everything well met specifications.
Bardee · 10 August 2023 · St William Homes LLP London
★★★★★ 5/5
TrustpilotStaff have been welcoming
Staff have been welcoming, courteous and extremely helpful in dealing with any issues we have had. Good house in an attractive and well managed development.
Consumer · 4 August 2023 · St William Homes LLP London
★★★★★ 5/5
Trustpilotberkley is at the top of quality and…
berkley is at the top of quality and professinal.we are very satisfate with berkleyhomes.Tnx
Nezahat · 2 August 2023 · St William Homes LLP London
★★★★★ 1/5
TrustpilotBad Customer service
i have a major leaking problem in the roof of the building which is affecting my flat, email was sent almost a month ago to CustomerServicewith no response even though it is a matter of urgency. called the office and left a number of messages with no call back. very bad experience
Eaad · 6 July 2023 · St William Homes LLP London
★★★★★ 2/5
TrustpilotLow Quality Construction Material
I have moved in my property, developed by Berkeley Group subsidiary St Edward, for more than a year now. Progress in clearing up the snag list has been painfully slow. New defects pop up from time to time and the obvious reason for the delay is inadequate staff to carry out the defects rectification work, while new residents are moving in at a steady rate. There was a leakage of the heating pipes in the last cold season which I had to report directly to their Quality Manager to acquire their attention and immediate action as the customer services has no particular feeling to a leaking pipe and the increasing damage it causes every day. Recently, the bathroom stainless steel faucets which were unbranded, has started to tarnish within one year. After reporting the problem, nobody come for an inspection, and the developer alleged that corrosive material had been used on the SS surfaces. This upsets my common sense as we only used common household bathroom cleaners, and corrosive chemicals is particularly difficult to procure in UK. Makes me believe that Berkeley Group has used cost-cutting substandard materials in their construction work. They will get away if no problem occurs in the first 2 years warranty period and the longer term is the customers’ problem. I originally thought that buying a more expensive property will guaranty better quality. Now I am not at all convinced that I had made the right choice in this purchase.
A · 20 June 2023 · St William Homes LLP London
★★★★★ 1/5
GoogleWorked for them had management swearing and shouting like i was a slave and pushed me as i didnt rise to his abuse and do as he asked not a way to treat the people working should be treated as a human not a slave
Jay · 20 June 2023 · St William Homes LLP Sunninghill
★★★★★ 1/5
TrustpilotDon't Buy From Them!
Don't Buy From Them!It was fantastic only when I signing the contract and they hand over to me. I still remember how they were so sincere and efficient to urge me to write them a customer review.After that, it is a nightmare. I live in Wimbledon, a new built development. They provide me warranty of the flat. Yes, they do a promise but every single fixation for as simple as sink plug replacement or complicated as balcony glass, it takes at least months or up to years still outstanding. They usually don't make advance appointment and pop up. Even I tried to make it, they always missed without notice.
An · 14 June 2023 · St William Homes LLP London
★★★★★ 1/5
TrustpilotABSOLUTE SCAM!!
ABSOLUTE SCAM!!! ONCE THEY HAVE CONNED YOU OUT OF YOUR MONEY FOR IMPROPERLY BUILT “HOMES”, YOU WILL ONLY EXPERIENCE TOTAL LACK OF ACCOUNTABILITY AND GASLIGHTING FROM THEM!!! THEY SHOULD BE MADE TO PAY BACK EVERYBODY THEY HAVE EVER SOLD PROPERTY TOO AND LEGALLY SHUT DOWN!!!
Anja · 6 June 2023 · St William Homes LLP London
★★★★★ 1/5
TrustpilotDo job you should have done in first…
Do job you should have done in first place put insolation between joining bedroom walls and dont just put plaster boards in stead
William · 30 May 2023 · St William Homes LLP London
★★★★★ 5/5
TrustpilotGood quality and services
Rating only, no written review.
Jason · 21 April 2023 · St William Homes LLP London
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
