Trusted Agent profile
★★★★★
461 reviews across 2 offices and 2 platforms
St William Homes LLP has two offices, in London and Sunninghill. Together they have 461 reviews on two platforms, rated 3.9 out of 5 overall.
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St William Homes LLP's two offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
1/5
TrustpilotI am base in Thailand and this is my…
I am base in Thailand and this is my first property in UK. So most of thing are really new to me. So I have a lot of challenge asking my query with Berkeley staff. They are not really willing to give support. For example, I am asking how often we need to do grass cutting. The answer was they are not specialized and they have no involvement with lawn care service.Really disappointed
1/5
TrustpilotBorderline Modern Slavery - don't sell land to them
This company should not be sold land to EVER!!Look at the Glass door reviews - the staff are bullied, overworked, understaffed, HSE should be a regular visitor! If someone does not obey, they are fired on the spot - please don't buy their overpriced houses designed for rich overseas clients. Boycott by not buying houses and not selling them land. There are so many better builders.
5/5
TrustpilotNice house with high standard
Nice house with high standard, professional aftersales service and follow up.
4/5
TrustpilotI am grateful of the services provided…
I am grateful of the services provided by Ms Sarah Coyle. She is very helpful to keep me posted of the building update
5/5
TrustpilotQuality of our new home was great
Quality of our new home was great. We did find a few issues but those were resolved very promptly and with constant communication.I am only disappointed with dealing with the management company as getting approvals for external alterations can take quite a bit of time and effort.
4/5
TrustpilotTenant review
Please note - I am reviewing this developer as a tenant, not as a leasholder or freeholder.I was the first tenant in the flat since the completion and the quality of finish is quite good here. There are a few issues with paint drips on the floor and snagging scratches, but everything else is good.Concierge team is amazing, premises are kept clean and when the toilet flusher broke, it was fixed quite quickly.Soundproofing is great (except the door into the corridor)
5/5
TrustpilotVery good and professional team.
Rating only, no written review.
5/5
TrustpilotBerkeley’s Customer Relations Manager…
Berkeley’s Customer Relations Manager did a very good job by updating me closely with the home building status, arranging the new home demonstration and helping me to follow up the snagging list before completion.
5/5
TrustpilotMy experience with Berkeley HomesMy unit at Reading Huntley Wharf is the…
My unit at Reading Huntley Wharf is the first property I bought from Berkeley. I find the property so beautiful and amazing in terms of quality and after sale services. In aspect of investment, I find this is a good buy as I successfully let out the unit within 2 weeks after taking possession.
1/5
TrustpilotNo water for almost a week
I'm living in one of their developments as a renter and we haven't had water for almost a week because a pipe burst. Their only solution so far has been to provide a tanker of water outside to collect from and 2 (cold!) showers for 300+ people. My partner and I were considering purchasing an apartment in the development we're renting in until this happened..
5/5
TrustpilotGood experience from inquire until…
Good experience from inquire until collect new house. Great team!
5/5
TrustpilotSarah Pryce was great
Sarah Pryce was great. She was always there with updates. She had been very cooperative and helpful. Because of her my experience was simply great.
5/5
TrustpilotLoving life at POWD!
As a property developer myself, who has NEVER bought off plan, my experience has been excellent from start to finish. St William/Berkeley have gone above and beyond for me in every way, specifically Sarah Price and Murray King, who have both provided an excellent service and really understood our needs. They were excellent. We love our new home and recommend them in every way!
5/5
TrustpilotWonderfull service.
Rating only, no written review.
5/5
TrustpilotGreat people! Great company!
On16-11-2023, when I asked the site manager Daniel to help me moving the furniture(that's not his job), he helped me without hesitate and very pleasant. it make me feeling that I bought the right property with such night company and workers.
5/5
TrustpilotThe quality of the house is great!
The quality of the house is great. The customer service and property maintenance teams are professional.
5/5
TrustpilotPerfect experience since I lived in so…
Perfect experience since I lived in so far
5/5
TrustpilotHelpful Staff
The staff were really helpful, very efficient. Answered all my questions, and update the progress with me.
5/5
TrustpilotFriendly staff
Rating only, no written review.
5/5
TrustpilotExcellent Services
Seema Gajjar and Martina Bird are the superstars serving their customer well. Their prompt response time of the customer requests and the quality of work is excellent!!! Highly recommended the Berkeley Groups property to others without hesitation.
5/5
TrustpilotKing’s Road Park is a development…
King’s Road Park is a development worthwhile for me to wait for more tha 2 years. Not only the amenities here, but also everyone (customer service, contractor, pod management) is working hard and trying to achieve the best for the occupants, they handle the issues professionally and I will surely recommend St. Williams if there are any chances that I need to.
5/5
TrustpilotFantastic Customer Service Team in Berkeley
Both Sales Management team and post-completion Customer Service team did a fantastic job to inform the progress of my house development and handle snagging items effectively. Even though there had quality issues to be fixed after completion, the Customer Service team pay a keen role to bring up my confident level to recommend Berkeley as a good choice of developer.
1/5
TrustpilotSpecific on how they handle management fee
Their partnered management firm, Centrick has ridiculously raised the management fee. It was estimated of £485 per annum during legal completion. However, I was billed £1,215.4 and further revised to £850.5 per annum after huge reaction from the local community. Even £850.5 is a 75% increase from the estimation. Do we have inflation of 75%??? Berkeley should get involved because this makes Berkeley a suspect of providing incorrect information for the sales. They are selling a new built, which is 63% more expensive then my house, in same development advertising £689 per annum management fee. I'm not sure if all Berkeley development has same issue, however, this is an active dispute with Centrick at the moment.19 Oct - no feedback from Berkeley other than the fact that the relationship manager directed me to customer support....
5/5
TrustpilotFast and Efficient
They were very efficient with everything and quick responses whenever any issues arose.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
London has the most, with 455 reviews rated 3.9 out of 5, followed by Sunninghill with 6.
The two St William Homes LLP offices, by town:
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