Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 1/5
TrustpilotKnowingly breaking the law with an unliveable home, and not resolving it.
They are breaking the law and have been contacted by the council multiple times. They are in breach of their property contracts too. It has been ~4 months and still has not been resolved. Clearly Berkeley do not look after their customers properly when you have a problem with your home, so be very careful before you buy. Our homes have been unliveable for ~4 months and it’s disgraceful it hasn’t been resolved yet. My home and my neighbours’ homes are being polluted with odours and Berkeley are refusing to properly or swiftly resolve the situation. It’s not right that your home is flooded with odour which means you cannot live in your home. It is not right that you cannot even open your windows. This might happen to you and you might go 4+ months will no resolution at all. Who knows how long they will continue to break the law and be in breach of property contracts?
JB · 25 January 2023 · St William Homes LLP London
★★★★★ 5/5
TrustpilotVery satisfied
Everything was great from a to z
Burak · 16 January 2023 · St William Homes LLP London
★★★★★ 5/5
TrustpilotWe’re so happy with everything!
Our whole journey has been amazing! From the sales team Cara, Jade and Mitchell on helping us find our first home, the process stress free and they were always there to help out. We got such a warm and lovely welcome from Sarah when we moved in. She’s helped us settle in and has always been there for anything we need. Her team, Ellie, Nick and Vio have been incredible as well, they all have gone above and beyond to make our home perfect! We can’t fault anything, highly recommend, we’re so happy with everything!
Aoife · 13 January 2023 · St William Homes LLP London
★★★★★ 5/5
TrustpilotTop notch service
I am so lucky and thankful to have an experienced and professional Customer Relationships Manager - Miss Giorgia Clark to look after me during the process of buying a property in Reading! Giorgia is efficient, knowledgeable and willing to walk the extra mile. She understands the concerns of an overseas buyer and provide the top notch customer care to save the customer’s hassles. Keep the good work Giorgia!
B · 9 January 2023 · St William Homes LLP London
★★★★★ 1/5
TrustpilotPurchased a house from Berkeley
Purchased a house from Berkeley2019 at Taplow riverside MaidenheadI have recently had a problemWith a leak under my sinkI except that the 2 year guarantee Is upBut in my opinion part of the piping Has not been fitted properly I have supplied photos and a full Description of the problemPlus a phone conversation with customer service I have asked if one of there siteTeam could just spare 10 mins to look at itThere response is that I would need to supply a report from a plumberAnd they would review itBut that they may still not agree with his findingsAs a customer who spent £800.000Pounds on one of there homesThis is the type of customer serviceYou receiveUnfortunately this is not my onlyExperience I have had in the last 2 yearsAfter care is poor to say the leastBear that in mind when buying one of there homesM a cranhamTaplow riverside
Micheal · 4 January 2023 · St William Homes LLP London
★★★★★ 5/5
TrustpilotGreat team work
Great team workGreat service Great costumer serviceEveryone is very nice and prompt to help
MM · 3 January 2023 · St William Homes LLP London
★★★★★ 1/5
TrustpilotBought a new home with three severe…
Bought a new home with three severe problems. Uneven floors. I know there's a tolerance but I'm surprised by how an issue that a spirit level check can find out is ignored. Water leak on the first floor bathrooms. water comes in through the ground floor kitchen lights one week after move in. They refuse to replace the carpet and flooring. Sealants and grout start to fall out in kitchen and bathrooms. Slow response from them after complaint.
Alonso · 2 January 2023 · St William Homes LLP London
★★★★★ 5/5
TrustpilotBerkeley ensures to make you feel like home
After raising some concerns, they were very fast at responding to them (within the week). In terms of quality, I have realised that they have high standards compared to other developers and have great sales people. In terms of area, Southeast London is a regeneration area and makes me feel insecure, despite the CCTV and concierge. But it is something I already knew by picking this place. Shoutout to Grace Wong, she makes sure you feel welcomed and special for your new place
Clara · 29 December 2022 · St William Homes LLP London
★★★★★ 1/5
TrustpilotVery bad experience.
Very bad experience.I moved into a newly built flat in east London. The heating system is rubbish and the stalk effect is hugely noisy
Nano · 29 December 2022 · St William Homes LLP London
★★★★★ 1/5
TrustpilotPoor quality for brand new flat
We moved into our brand new flat （Grand union) near Wembley in October, but within two months there were so many defects in our flat. The floor heating does not work from the time of check-in. The property has sent workers to repair it five times to make it work. The light in the closet is broken, some of the outlets in the bedroom are broken, and unexpectedly the handle on the front door broke within a month. Recently, when we taking a bath, the hot water will suddenly become cold. Two groups of people have been sent, but it is still not fixed. I thought Berkeley was a very big real estate company, but the quality of the houses was really really BAD!!!
Jie · 20 December 2022 · St William Homes LLP London
★★★★★ 5/5
TrustpilotAn outstanding level of customer service for a reputable developer.
The post sale and customer service teams were great. They were extremely responsive, friendly and helpful.
Vincejenny · 19 December 2022 · St William Homes LLP London
★★★★★ 5/5
TrustpilotVery professional service from the…
Very professional service from the start to completion
Happy · 9 December 2022 · St William Homes LLP London
★★★★★ 5/5
TrustpilotGreat reputation of Berkeley,
Great reputation of Berkeley,Meeting of timelines and deadlines,Friendly and very supportive customer service team,High quality and satisfactory pricing policies of properties.
Oracle · 7 December 2022 · St William Homes LLP London
★★★★★ 5/5
TrustpilotA confident and friendly sales team who…
A confident and friendly sales team who despite some difficulties l encountered were always helpful and positive The property is very eco friendly
Chris · 5 December 2022 · St William Homes LLP London
★★★★★ 5/5
TrustpilotSales person provided excellent…
Sales person provided excellent information to each flat setup. And detailing all facilities inside/outside of the building.
Richard · 1 December 2022 · St William Homes LLP London
★★★★★ 5/5
TrustpilotGreat service with excellebt build…
Great service with excellebt build quality. will definitely recommand to others!
Kang · 1 December 2022 · St William Homes LLP London
★★★★★ 5/5
TrustpilotA Great Human Asset in your Company
Tanya helped me with the selection of materials like those for the doors and the carpets patiently. She also helped me arranged the workers for the installation of curtains and the house cleaner to collect the keys to the house. She also helped me settle the issues of applying for public utilities like water, gas and electricity. She also makes use of her off working hours to help me settle everything related to my house and answer all my questions in WhatsApp. So she gives me strong confidence of your company and the condition of my house. Thx a lot for arranging Tanya to ease my worries. Thanks a billion🙏😊
Chi · 1 December 2022 · St William Homes LLP London
★★★★★ 1/5
TrustpilotThe worst company to potentially work…
The worst company to potentially work for. The whole process took around two months- interviews, then being formally offered a position. They offered me the position (a conditional offer- proof of right to work, references, passed vetting and DBS checks) given a contract, which was signed- then handed in my notice. Was pushed to start before the Christmas period, they approved the resignation and gave me everything that I needed to do before my start date- then two weeks before I am due to start, they withdraw their offer due to ‘financial climate’ and not being able to pay my salary as I am ‘too skilled’- left me with no secure job before the Christmas period. The worst company to potentially work for, have no compassion or care- then tried to turn it all around on me saying I shouldn’t have handed in my resignation. The worst company to work for! Do not join Berkeley!!
Courtney · 27 November 2022 · St William Homes LLP London
★★★★★ 5/5
TrustpilotNice Apartment!!
Nice Apartment!!! very good service throughout starting to end of the purchase.
Nipuni · 1 November 2022 · St William Homes LLP London
★★★★★ 4/5
TrustpilotNoisy tenants
I live in a 2 bedroom end terrace house built in 2016 by Berkeley, I’m at a wits end because our neighbour who are tenants have kitchen cupboards on the other side of our internal wall , you can hear everything through it I’m starting to believe there is nothing between we’re other neighbours never have a problem can I find out if there’s anyway this can be investigated as there’s something wrong thank you
Chris · 27 October 2022 · St William Homes LLP London
★★★★★ 5/5
TrustpilotVery efficient development and customer…
Very efficient development and customer care manager is an asset for Barkley’s home and customer.He listen to customer and makes everyone easy which is very helpful for us as customer.
Dr · 26 October 2022 · St William Homes LLP London
★★★★★ 5/5
TrustpilotI am completely satisfied with my new build house by Berkeley Group
I am completely satisfied with the overall experience I received throughout the purchase, completion and defect resolution process. It is a very delightful journey of property purchase, especially to people who move to a new place (country) like us. Special compliment to Seema (Senior Customer Relations Manager), Jemima (Customer Service Manager) and Clive (Customer Service Manager), we were so impressed by the warm welcome that we received from all three of them upon completion. Following by a thorough home demonstration by Clive, it definitely helped us to settle down nicely. Although there was a roof leakage and some minor defects in the house which brought us slight inconvenience, we were still very impressed by the prompt reactions of the customer service team, they handled our case seriously and help us to resolve the problem really fast that the leak seems never really happened. We are happy to have chosen to purchase Hartland Village as our new home in UK and are truly grateful to have Seema, Jemima, Clive and the wonderful CS team to take very good care of us. I have no doubt to recommend Berkeley Group to other family members and friends which I know. P.S. With my strong recommendation, my mum has actually purchased a house in Phase 2 of Hartland Village as well recently, she looks forward to start a wonderful journey of village life here soon.
Regina · 25 October 2022 · St William Homes LLP London
★★★★★ 4/5
TrustpilotNice experience
Nice experience, can be better but good enough.
Chiuan · 24 October 2022 · St William Homes LLP London
★★★★★ 5/5
TrustpilotI was surprised that the completion…
I was surprised that the completion date is much earlier than expected which is good. The overall interior design is appealing. If you can include a wardrobe in the second bedroom, it will be perfect.
Alfred · 20 October 2022 · St William Homes LLP London
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
