5/5
TrustpilotOverall
Overall, a very positive experience with Berkeley. The team was professional, responsive, and supportive throughout the purchasing process. I’m very happy with my new home and appreciate all the help I received along the way.
Trusted Agent profile
St William Homes LLP reviews in London and Sunninghill
★★★★★
461 reviews across 2 offices and 2 platforms
St William Homes LLP has two offices, in London and Sunninghill. Together they have 461 reviews on two platforms, rated 3.9 out of 5 overall.
23
Reviews on Google
All 2 offices
438
Reviews on Trustpilot
All 2 offices
Our offices
St William Homes LLP's two offices, most reviewed first. Each has its own page.
Latest reviews from every St William Homes LLP office
Newest first, from every platform, with the office each review is about. First names only.
Trustpilot3/5
TrustpilotFriendly Berkeley team : Aggressive Estate management
The Berkeley team is really friendly but it's estate management team is rude, arrogant and borderline bullying. They have their own interpretation of the lease clauses and threaten to send penalty and charges for things they don't even discuss. Their tone of emails is aggressive and intimidating just like their staff. While Berkeley build great houses their estate partners are a let down.
1/5
TrustpilotWandsworth Mills Development SCAM
The Wandsworth Mills development has caused more heartbreak, stress and sleepless nights than I ever thought possible. It’s also important to know that my parents are also customers, having purchased a property in the Distillery Wharf development a few years prior, which makes what happened next even more shocking. Our first experience was with one of their salespeople, who tried to get my husband to follow her on Instagram and encouraged us to use her husband as our interior designer. It was awkward, unprofessional and honestly quite bizarre. My parents were also refused their referral fee, which was equally odd. After a Commercial Director became involved and tried to put things right, we exchanged contracts believing we were buying our forever home. We had saved for years and committed everything we had towards building our future there. We planned to get married, start a family and have a baby in a home we loved. Less than a year later, the developer reduced the prices of comparable two-bedroom properties by around £300,000. As a result, we could no longer secure the mortgage required to complete. For months, we asked for a fair solution to a problem created by decisions they had made and that were entirely outside of our control. Every request was either rejected or ignored. We dealt with Jennifer Galea, the Customer Services Director, who was one of the most heartless and unhelpful people I have ever encountered. In the end, we were forced to walk away and lose £120,000, which the developer kept without showing a shred of remorse. What hurts most is that this wasn’t just money. It represented years of hard work, sacrifice and hope. Watching our dream disappear has been heartbreaking. Based on our experience, I would urge anyone considering purchasing from this developer to proceed with caution. We were left feeling that once they had our money, nothing else mattered.
1/5
TrustpilotBerkeley Hennessy Apartment Mis-sold Worst decision I made purchasing…
Worst decision purchasing Berkeley apartment SE18 6NU Hennessy apartment 2-balconies higher floor however facing side views Thames riverpier Uber boat clipper Woolwich. seeing sky line supposed to be forever home interior design & furniture extra £50,000 luxury style I feel was mis-sold from Marketing Suite staff Off-plan Aug-2020, 8/8/22 completed asked several times will this be gated areas quite secluded!! Far from it! Constantly noise from park/fountain green spaces 24/7 living near amusement arcade. Greenwich Council provided planning permission to Berkeley so general public have access to these private areas free at expense of residents!! Very Unfair Berkeley building more new housing Malibora, balconies windows full of building rubble dust dirt costs to clean extra to cleaners! There is noise 7-days!!Screaming children parties music Service charges extortionate £400 monthly-+ stamp-duty, solicitors fees, car park & ground rent, council tax, electric bills, green zone tax!! Well over £1,000000 construction Zone Total fault Marketing suite staff always looking for their incentive fee to sell entirely Duped ME Anyone planning Don’t buy until fully SE18 area developed. Greenwich Council Private Areas Apart from commute facilities worse buy Ever!!
1/5
TrustpilotTheir approach to business is…
Their approach to business is disgusting. We read that they changed affordable housing from 35% to 12% in Peckham. Fortunately their plan was rejected.
1/5
TrustpilotStanmore Place is a disaster
Shoddy construction with terrible timber cladding and paving. The car park is riddled with structural dampness.
5/5
TrustpilotSales Teams (Luru) provide supportive…
Sales Teams (Luru) provide supportive action during purchase process. I appreciate on that.
5/5
TrustpilotWe were helped by St James Group for…
We were helped by St James Group for our facilitation of the purchase. From the start to the current day everything was amazing. No questions were left un-answered. The staff are professional and friendly. I would strongly recommend St James/Berkeley
5/5
TrustpilotNice
Staff was pretty nice
1/5
TrustpilotWorst experience ever. Do not pre buy with them
Never had such a horrible experience. Do not trust them." I bought a flat in their Riverside development two years ago and received the keys this May. I have so many complaints to share. Compared to all other prices in the market, the flat was so overpriced that no bank was willing to give me a mortgage at the price I paid. My purchase was at £610K, and the cheapest valuation any lender would accept was £590K, many others valued it at £540K or £560K. Over these two years, I went through a divorce, a war broke out in my home country, and I suffered through very severe mental health struggles. My employer also went through serious financial difficulties, which further impacted my own financial situation. I asked Berkeley to support me, either by offering a discount so I could secure a loan, or by offering me a smaller flat on the same terms. While they appeared supportive on the surface, in practice they were not. The best they offered was a one-bedroom flat that no one had wanted to buy in three years, and the conditions of that flat were not suitable for my situation. I explained everything to them, and the response I received was: "If you do not complete the purchase, you will lose your £90K deposit." A billion-pound company said this to me at a time when I was dealing with the trauma of war, divorce, immigration, financial hardship, and the loss of loved ones. I cried all night and just wanted some relief. I will never forget how zero sympathy Berkeley showed me. I had to get money from my ex-wife and use the money that I put aside for furniture to collect around £50K just to complete a purchase that is not worth what I paid. And the trauma of everything that happened before I even moved in makes living here incredibly difficult. Every day I am reminded of how hard it was, and how easy it could have been if Berkeley had shown just a little more understanding. God knows how many years I will have to live here before I can sell without losing money. A message to Berkeley officials: not everything is business. Not everything is money. Be a little more human. And if you do only think about money, a few thousand pounds is nothing to a billion-pound company like yours. A message to anyone considering buying off-plan with them: 1- don't. Wait until the development is finished, then buy. And honestly the prices are so high that it doesn't make it worse. 2- Do not trust what is being shown to you at the time of purchase. They told me this development would have a shuttle bus. It does not. They told me the development would have work-from-home offices in communal areas. It is not. They told me if something serious happens we will have understanding, they did not have. Do not trust them.
1/5
TrustpilotI am extremely disappointed with the…
I am extremely disappointed with the after-sales service from Berkeley Group. Before I completed my purchase, their sales team made specific promises regarding my car park space. However, now that I am trying to resolve the parking issue, they are completely ignoring my emails. There are no proper replies, no solutions, and just total silence. Do not trust their official complaints procedure either, it is completely useless and just a waste of time. Once they have your money, the customer care simply vanishes. Be very careful before buying from them!
5/5
TrustpilotProfessional and helpful sales team
Recently had the keys handover for my first apartment in Kidbrooke Village. Great service from viewing to completion, everyone in the sales team has been very helpful. They were professional and very responsive to my quiries. There were some issues found in the apartment but they got those sorted very quickly.
1/5
TrustpilotYou dont own your house if you buy from Berkeley
This builder is unethical and ridiculous. I bought a house in Hartland village and my transfer contract plan clearly states a part as our demise without any limitations. But they will ricdulously said it is not your demise and I cannot use that spot for come home improvements. They then use a terms that we need their approval over everything even if that it is unrelated to the demise reason. So basically you are only a rent tentnant under their unfair terms and their unprofessional staff that call a stag a horse. Dont buy from them and be cheated!
5/5
TrustpilotRecently purchased a new home with…
Recently purchased a new home with Berkeley and they were very attentive and thorough during the process. Yuki was particularly helpful in coordinating the completion of the property and key-handover despite my being in-and-out of the country. Any snags were also handled very promptly thanks to Dan on the customer service team.
5/5
TrustpilotImpressed by the quality of the…
Impressed by the quality of the building works. The customer service was also very good.
5/5
TrustpilotBuilt to live in comfortably
Impressive service first from the sales team and then on going support from other teams.
1/5
TrustpilotI had a very disappointing experience…
I had a very disappointing experience with Berkeley Living at Foundry Yard.
5/5
TrustpilotFirst home purchase
From placing a deposit to completion, it was just over a month. I was kept updated throughout the process, and every question I had was answered promptly and in full.
1/5
TrustpilotIf you want to spend half a million on…
If you want to spend half a million on a cheap built property that is amongst a vast number of Vivid Social housing (offered to illegal immigrants) then good luck to you! Rubbish.
5/5
TrustpilotAmazing company and estate
1/5
TrustpilotLocal democracy wins
Berkley application for building on the Gas holders site Motspur Park was rejected last night by Kingston council , a proposal for high rise blocks completely inappropriate to the location . Berkeley showed a complete arrogance and disrespect for the community and local residents
5/5
TrustpilotWell built property.
5/5
TrustpilotExcellent customer service and support…
Excellent customer service and support throughout the process.
5/5
TrustpilotAnother outstanding customer service…
Another outstanding customer service throughout the recent purchase with Eden Grove Berkeley Home. Smooth and immediate response and communication at every stage. Even after compketion👍.
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Questions about St William Homes LLP
Which St William Homes LLP office has the most reviews?
London has the most, with 455 reviews rated 3.9 out of 5, followed by Sunninghill with 6.
Where are the St William Homes LLP offices?
The two St William Homes LLP offices, by town:
- London: Leven Road, London, E14 0LL
- Sunninghill: Cavendish Meads, Sunninghill, SL5 9NL
