Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 1/5
GoogleI took a tenancy with this company… upon moving in it was observed that spot lights were flickering with bulbs gone… (this was put in the inventory that come 2 days after moving in) the boiler didn’t work providing no hot water… the over was smoking as there was dirt in it
The roof window didn’t work electronically opening it… the drainage did not drain… the dishwasher was full of smelling and dirty water that had not drained, a big list of issues was sent to the letting agency, with the main concern being the lack of hot water.
After months of correspondence and emails from contracted plumbers to come and resolve the issues after 3 months I terminated my tenancy on the basis there was a breach of contract,
Upon leaving the property I have gone through the formalities to have my deposit returned and let me be clear the only issue that was resolved was the boiler after I had placed my notice to terminate my contract
Now having moved out and gone through the formalities, the estate agents are now sending inventories with zoomed in pictures (in comparison to when you move in there not zoomed in to hide dirt and damage) didn’t add the pictures of dirty water in the dishwasher when moved in but showed pictures of CLEAN dishes still in the dishwasher that I had ensured were cleaned prior to exiting, now they are asking for hundreds of pounds off the deposit to make good of screw holes that was there from the previous tenant, where they clearly hung a tv on the wall, stating I done it even though I didn’t have a tv on the wall, in fact I didn’t even have a tv in the bedroom, they state there is a hand mark on the wall they want to repaint and stating it’s quoted at £1500 but only want £900, they stated there is items of clothing still in the wardrobe, which I left as they were there prior to me moving in, there female dresses, I’m a male and live on my own, so not mine, but they want to charge £145 to dispose of these items (2 dresses)
(Again conveniently none of these were in the inventory when I moved in these areas didn’t get photographed) they are quoting absolutely ludicrous prices to keep the deposit,
To give a clean smack in the face, they have even put about the LED spot lights not working in there inventory but trying to charge £100s of pounds to replace bulbs that they acknowledged didn’t work (let’s work that out)
I had offered to go and sort any issues they had, but due to their lack of poor communication they didn’t respond let alone meet me at the property,
If you value your money, if you don’t want to be ripped off, if you want a well managed property, then I would not consider using signature estates, I am highly disappointed there management of the property and there lack of communication, they see you as a income rather than a customer which is sad seems your paying to live comfortably
Matthew · 26 July 2025 · Signature Estates Abbots Langley
Agent replied · 24 December 2025
Matthew,
When your tenancy started, you were sent a copy of the independent inventory which showed a professionally cleaned flat with a clean oven and dishwasher with no water in it.
It was 2 weeks later before you reported 6 issues including the fact that the dishwasher and drainage had become blocked after your use.
A plumber contacted you the following day and continued to chase you to book an appointment.
The list of issues was then extended and you explained that you were moving out as we hadn’t fixed issues that you hadn’t reported to us.
It took a month for you to reply and allow the contractors access.
You have still never reported to us that the roof light didn’t work.
Before you moved out, 4 of the original 6 issues and 2 of the additional issues 4 were rectified, including both the hot water and drainage issues which enabled you to run the dishwasher and leave clean dishes in it before you left. To claim that only the hot water was fixed is incorrect.
This was despite you refusing to pay rent while you continued to live at the property and before you absconded without returning the keys, owing over £3,500 in unpaid rent.
The independent checkout report states all the differences between the inventory and the condition of the property at the time of the checkout.
The landlord has made a claim on the deposit for dilapidations which includes redecorating, cleaning and disposal of items left in the property including food in the fridge/freezer, rubbish in the cupboards and items left in various rooms. The DPS will deal with the deposit claim independently as that is their remit.
There has never been any suggestion that you are charged for the flickering lights that were there when you moved in.
At Signature Estates, we work with both tenants and landlords to deal with issues in a prompt and professional way. Your review does not represent an accurate account of events which is why we have found it necessary to respond.
★★★★★ 5/5
GoogleEverything was handled professionally and respectfully, I can highly recommend for lettings.
Karen · 24 July 2025 · Signature Estates Watford
Agent replied · 9 October 2025
Many thanks for the review Karen, we hope you enjoy your new home!
★★★★★ 5/5
GoogleVery good experience with Lathagini, very professional, timely communication and support. Recommend her for sure.
Alpesh · 16 July 2025 · Signature Estates Watford
★★★★★ 4/5
GoogleThank you signature estates.Thank you Lathagini for making everything easy.
Bridget · 16 July 2025 · Signature Estates Watford
★★★★★ 5/5
GoogleGlynn is fantastic. He is very helpful, informative, friendly and a real credit to Signature Estates!
Harriet · 16 July 2025 · Signature Estates Watford
★★★★★ 1/5
GoogleThey run a scam where they charge you for cleaning fees when you move out as a tennent in their properties. We left the property spotless but they tried to charge us 300 pounds for 10 hours of cleaning which we argued through the deposit scheme and had it fully refunded. The adjudicator said the property was never professionally cleaned before we moved in so we shouldnt have to pay for it to be cleaned when moving out.
If I had to guess they have a relationship with monicas cleaning services who kick them fake invoices for cleaning carried out, just my view i have no evidence for this.
Andrew · 11 July 2025 · Signature Estates Abbots Langley
Agent replied · 9 September 2025
Hi Andrew,
In response to your review, I would like to clarify that we do not run a “scam” where cleaning companies produce fake invoices, we never have and we never will.
Further, we were instructed by our landlord to make deductions for cleaning, this was their decision based on the independent check out report. The clean was carried out at a cost to the landlord of £324.00. You didn’t agree and exercised your right to dispute and the matter went to the adjudicator at DPS who found in your favour, stating that in their view the property was as clean as it was when you moved in. The remainder of the deposit was then released to you.
This is exactly why these schemes are in place Andrew, so that they can deal with disputes between landlords and tenants. The adjudicator found in your favour and that’s the end of the matter.
It was never anything to do with us (we are just in the middle) and we had absolutely nothing to gain from it. I am pleased that have got your deposit back and wish you all the best but please refrain from casting aspersions about something that in your own words you have absolutely no evidence of.
Kind regards
Craig Chesson
Owner, Signature Estates
★★★★★ 1/5
FacebookThey run a scam where they charge you for cleaning fees when you move out as a tennent in their properties. We left the property spotless but they tried to charge us 300 pounds for 10 hours of cleaning which we argued through the deposit scheme and had it fully refunded. The adjudicator said the property was never professionally cleaned before we moved in so we shouldnt have to pay for it to be cleaned when moving out.
If I had to guess they have a relationship with monicas cleaning services who kick them fake invoices for cleaning carried out, just my view i have no evidence for this.
Andrew · 25 June 2025 · Signature Estates Watford
Agent replied · 26 November 2025
Hi Andrew,
In response to your review, I would like to clarify that we do not run a “scam” where cleaning companies produce fake invoices, we never have and we never will.
Further, we were instructed by our landlord to make deductions for cleaning, this was their decision based on the check out report. The clean was carried out at a cost to the landlord of £324.00. You didn’t agree and exercised your right to dispute and the matter went to the adjudicator at DPS who found in your favour, stating that in their view the property was as clean as it was when you moved in. The remainder of the deposit was then released to you.
This is exactly why these schemes are in place Andrew, so that they can deal with disputes between landlords and tenants. The adjudicator found in your favour and that’s the end of the matter.
It was never anything to do with us (we are just in the middle) and we had absolutely nothing to gain from it. I am pleased that have got your deposit back and wish you all the best but please refrain from casting aspersions about something that in your own words you have absolutely no evidence of.
Kind regards
Craig Chesson
Owner, Signature Estates
★★★★★ 5/5
GoogleHI!Naomi has been incredibly helpful and responsive during our tenancy. Although her main role is as an administrator, she has gone out of her way to assist with several maintenance issues, always handling them quickly and professionally. She’s approachable, efficient, and genuinely cares about making sure everything runs smoothly. Her support has made a big difference in our experience, and we really appreciate all her efforts.
Thank you
Andreea · 6 June 2025 · Signature Estates Watford
★★★★★ 5/5
GoogleAlix and Ruby were absolutely amazing! They made the entire moving process seamless, even on such short notice. I couldn’t thank them enough for their professionalism, efficiency, and support. Highly recommend!
Darcy · 29 May 2025 · Signature Estates Abbots Langley
★★★★★ 1/5
GoogleDisappointing and unprofessional experience.
Barkat · 14 May 2025 · Signature Estates Watford
★★★★★ 1/5
GoogleI won’t recommend Signature at all as a tenant. We had a terrible experience with them that ended well because of our resilience otherwise they would have taken an enormous amount from the deposit that wasn’t justified despite the house wasn’t exactly in ideal conditions (full of mould). The letting manager wasn’t ever available and it took us 2 months to get our deposit back.
Worst experience ever!
Rosaria · 11 May 2025 · Signature Estates Watford
★★★★★ 5/5
GoogleA top tip from Kirsty Hall Lettings Manager helped me with a difficult end-of-tenancy situation developing into a potential nightmare! Thanks Kirsty
Adam · 18 March 2025 · Signature Estates Watford
★★★★★ 5/5
GoogleRating only, no written review.
Anita · 25 December 2024 · Signature Estates Abbots Langley
★★★★★ 5/5
GoogleRating only, no written review.
P · 25 November 2024 · Signature Estates Abbots Langley
★★★★★ 5/5
GoogleI have recently completed a sale through Signature. I found all the staff I dealt with to be efficient, in particular Harry & Chris. Thank you for your efforts, much appreciated.
Stella · 25 November 2024 · Signature Estates Abbots Langley
★★★★★ 1/5
GoogleI have 2 appointments at the same property but at different rooms. They had no patience to wait until the appointment time and they left the property before the appointment time. Highly disappointed with their service
Yashwanthi · 12 October 2024 · Signature Estates Watford
★★★★★ 1/5
GoogleAbsolute waste of time. If you value your time, I’d suggest you approach other reliable real estate agencies.
Horrible service, they will promise you a whole lot but will not actually deliver their promises. “Response within few hours after offer is given out”. That’s what I was told but those few hours turned to weeks with no updates whatsoever even after the properties were taken up. I’ve had to chase them for more than 2 weeks just to know that the requirements of a certain property were not met and other properties being taken up.
Mohammad · 12 October 2024 · Signature Estates Watford
★★★★★ 1/5
GoogleAVOID THEM.
Akhil · 12 October 2024 · Signature Estates Watford
★★★★★ 1/5
GoogleBack in 2016, we rented a small flat in Watford through this agency. Everything was smooth until last year when we faced kitchen issues. The assigned workers were unprofessional, even snooping in areas they shouldn't. Despite our complaints, the agency, including these individuals named Sophie, Georgia, Lisa, and Bill (who was very ignorant as well!) ignored us and showed a lack of understanding of UK law. Feeling mistreated, we voiced our concerns but were unfairly evicted. When they handed over their petty letter of UNFAIR EVICTION, I was about to laugh in their faces! I did that after that woman left. Despite giving us a deadline for February using the landlord request excuse, we moved out within a week, prioritising our savings for a house instead of taking this way further as we could have done that very easily!!! We checked! But they were very lucky there thats all Im saying! If the landlord was aware of this SHAME ON YOU TOO!
Fortunately, we found a better agency and are now proud homeowners. So thanks for this! Haha!! Despite the challenges with "Signature Estates," we won't forget their attitude and discrimination!! We won't recommend them to anyone and we will make sure to share this story everywhere and with everyone! Beware of their so-called professionalism, they care little for tenants as they only treat better people who own the properties aka landlords! Karma has its way, and we believe in it!
A word of caution to all: exercise caution when dealing with them and don't hesitate to voice your concerns! Their competence is questionable, and their reliance on fancy suits for an 'impression' is misleading. I'll stop here, as I might not be allowed to express my full thoughts about them! Once again SHAME ON YOU ALL AND DONT FORGET WHAT GOES AROUND COMES AROUND FOLKS! 👎👎👎👎👎👎👎
I would give 0 stars if I could!!!!
Sheena · 12 October 2024 · Signature Estates Watford
★★★★★ 4/5
GoogleHave received a great service from Signature Estates throughout the the past 4 years of renting, and more recently purchasing our first home.
Resolving any issues with the property promptly and on call to support us with anything we required.
Ross · 27 August 2024 · Signature Estates Abbots Langley
★★★★★ 5/5
GoogleWe have been with Signature for the last few years they go above and beyond to help. I Would highly recommend them to anyone, Fantastic staff from the management down! 5* service!!!!
Ron · 28 June 2024 · Signature Estates Abbots Langley
★★★★★ 1/5
FacebookShambolic, don't bother using them.
Nick · 6 June 2024 · Signature Estates Abbots Langley
★★★★★ 1/5
GoogleCharging both buyer and owner is simply a
Crime
A · 21 May 2024 · Signature Estates Watford
★★★★★ 1/5
GoogleI would not recommend using Signature letting services. Our property was fully managed, however no checks or inspections carried out at all. Tenants moved out and no check out inspection. Poor communication.
Scott · 29 April 2024 · Signature Estates Abbots Langley
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
