Every review we hold for the Abbots Langley office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleSignature Estates and the Abbots Langley team were fantastic from start to finish, guiding us through both the sale of our property and the purchase of our forever home with true professionalism, expertise, and most importantly transparency.
Every member of the team we worked with went above and beyond to support us, keeping us informed at every stage of the process and making what could have been a stressful experience feel smooth and manageable.
A huge special thank you to Kevin and Glynn for holding our hands every step of the way, and to Sonia, Christine, and Neil for their invaluable help in ensuring everything progressed seamlessly.
We’re incredibly grateful for all your hard work in helping us find our forever home.
Anne-Marie · 12 May 2026
★★★★★ 5/5
GoogleI have sold and bought through Signature. Glynn has been amazingly supportive throughout the process - keeping me informed and chasing up where needed. Chris kept all parties in the loop and kept things moving. Highly recommend.
Thank you
Trudi · 12 September 2026
★★★★★ 5/5
GoogleWhilst we didn’t end up finding our home with Signiature Estates we had a great experience with them. Neil and Kevin were fantastic during our viewings and very active to try and find a place that was right for us. Highly recommend!
Zara · 5 August 2025
Agent replied · 25 August 2025
Hi Zara,
We really appreciate the review and are gutted we did not manage to find the one for you! We wish you all the best in your new home!
★★★★★ 1/5
GoogleI took a tenancy with this company… upon moving in it was observed that spot lights were flickering with bulbs gone… (this was put in the inventory that come 2 days after moving in) the boiler didn’t work providing no hot water… the over was smoking as there was dirt in it
The roof window didn’t work electronically opening it… the drainage did not drain… the dishwasher was full of smelling and dirty water that had not drained, a big list of issues was sent to the letting agency, with the main concern being the lack of hot water.
After months of correspondence and emails from contracted plumbers to come and resolve the issues after 3 months I terminated my tenancy on the basis there was a breach of contract,
Upon leaving the property I have gone through the formalities to have my deposit returned and let me be clear the only issue that was resolved was the boiler after I had placed my notice to terminate my contract
Now having moved out and gone through the formalities, the estate agents are now sending inventories with zoomed in pictures (in comparison to when you move in there not zoomed in to hide dirt and damage) didn’t add the pictures of dirty water in the dishwasher when moved in but showed pictures of CLEAN dishes still in the dishwasher that I had ensured were cleaned prior to exiting, now they are asking for hundreds of pounds off the deposit to make good of screw holes that was there from the previous tenant, where they clearly hung a tv on the wall, stating I done it even though I didn’t have a tv on the wall, in fact I didn’t even have a tv in the bedroom, they state there is a hand mark on the wall they want to repaint and stating it’s quoted at £1500 but only want £900, they stated there is items of clothing still in the wardrobe, which I left as they were there prior to me moving in, there female dresses, I’m a male and live on my own, so not mine, but they want to charge £145 to dispose of these items (2 dresses)
(Again conveniently none of these were in the inventory when I moved in these areas didn’t get photographed) they are quoting absolutely ludicrous prices to keep the deposit,
To give a clean smack in the face, they have even put about the LED spot lights not working in there inventory but trying to charge £100s of pounds to replace bulbs that they acknowledged didn’t work (let’s work that out)
I had offered to go and sort any issues they had, but due to their lack of poor communication they didn’t respond let alone meet me at the property,
If you value your money, if you don’t want to be ripped off, if you want a well managed property, then I would not consider using signature estates, I am highly disappointed there management of the property and there lack of communication, they see you as a income rather than a customer which is sad seems your paying to live comfortably
Matthew · 26 July 2025
Agent replied · 24 December 2025
Matthew,
When your tenancy started, you were sent a copy of the independent inventory which showed a professionally cleaned flat with a clean oven and dishwasher with no water in it.
It was 2 weeks later before you reported 6 issues including the fact that the dishwasher and drainage had become blocked after your use.
A plumber contacted you the following day and continued to chase you to book an appointment.
The list of issues was then extended and you explained that you were moving out as we hadn’t fixed issues that you hadn’t reported to us.
It took a month for you to reply and allow the contractors access.
You have still never reported to us that the roof light didn’t work.
Before you moved out, 4 of the original 6 issues and 2 of the additional issues 4 were rectified, including both the hot water and drainage issues which enabled you to run the dishwasher and leave clean dishes in it before you left. To claim that only the hot water was fixed is incorrect.
This was despite you refusing to pay rent while you continued to live at the property and before you absconded without returning the keys, owing over £3,500 in unpaid rent.
The independent checkout report states all the differences between the inventory and the condition of the property at the time of the checkout.
The landlord has made a claim on the deposit for dilapidations which includes redecorating, cleaning and disposal of items left in the property including food in the fridge/freezer, rubbish in the cupboards and items left in various rooms. The DPS will deal with the deposit claim independently as that is their remit.
There has never been any suggestion that you are charged for the flickering lights that were there when you moved in.
At Signature Estates, we work with both tenants and landlords to deal with issues in a prompt and professional way. Your review does not represent an accurate account of events which is why we have found it necessary to respond.
★★★★★ 1/5
GoogleThey run a scam where they charge you for cleaning fees when you move out as a tennent in their properties. We left the property spotless but they tried to charge us 300 pounds for 10 hours of cleaning which we argued through the deposit scheme and had it fully refunded. The adjudicator said the property was never professionally cleaned before we moved in so we shouldnt have to pay for it to be cleaned when moving out.
If I had to guess they have a relationship with monicas cleaning services who kick them fake invoices for cleaning carried out, just my view i have no evidence for this.
Andrew · 11 July 2025
Agent replied · 9 September 2025
Hi Andrew,
In response to your review, I would like to clarify that we do not run a “scam” where cleaning companies produce fake invoices, we never have and we never will.
Further, we were instructed by our landlord to make deductions for cleaning, this was their decision based on the independent check out report. The clean was carried out at a cost to the landlord of £324.00. You didn’t agree and exercised your right to dispute and the matter went to the adjudicator at DPS who found in your favour, stating that in their view the property was as clean as it was when you moved in. The remainder of the deposit was then released to you.
This is exactly why these schemes are in place Andrew, so that they can deal with disputes between landlords and tenants. The adjudicator found in your favour and that’s the end of the matter.
It was never anything to do with us (we are just in the middle) and we had absolutely nothing to gain from it. I am pleased that have got your deposit back and wish you all the best but please refrain from casting aspersions about something that in your own words you have absolutely no evidence of.
Kind regards
Craig Chesson
Owner, Signature Estates
★★★★★ 5/5
FacebookAs a landlord living abroad I was looking to prepare my flat for rental, find a tenant and manage my property whilst I am away. Signature Estates couldn't have been more helpful from the first moment I called!
They guided me every step of the way, providing good information and excellent work people for all the various jobs that came up.
When it was ready to go, they had organised a huge number of viewings and within just five days I had an offer! Amazing.
What was particularly important to me as a long-distance landlord, was being able to contact them easily. Georgia in particular was always ready with a listening ear and grounding advice - invaluable when you're in my position.
Thanks Georgia, Sophie, Kirsty & the whole SE team for helping get everything sorted!
Anne · 15 August 2022
Agent replied · 22 September 2025
Thank you so much for your feedback Anne, we are so pleased you are happy with the team. Have a great day.
★★★★★ 5/5
GoogleGreat experience throughout the whole process of selling my home. The whole team were incredibly friendly and helpful. Many thanks to Glynn, Kevin, Neil, Sonia and Chris for all your support.
Irena · 16 February 2026
★★★★★ 5/5
GoogleA huge thank-you to the Abbots Langley team for your fantastic ongoing support across our sale/purchase.
From the initial conversations almost a year ago around our sale, what was realistic, timings etc, to the ongoing high-levels of communication, honesty and integrity once the deals were agreed. You all contributed to making a notoriously stressful experience far, far easier!
I would not hesitate to recommend your services.
Miles · 10 August 2025
Agent replied · 9 September 2025
Thank you Miles for your kind words. It was a pleasure to deal with you and I am delighted that we were able to secure you a buyer for your property and source your new home "off market" . Congratulations and I hope you are all very happy in your new home.
Craig Chesson
Owner
★★★★★ 5/5
FacebookI was new to buy to let and had seen a lot of properties and estate agents. I found Signature estates to be a great company and I enjoyed working with Lee Goddard. He was knowledgeable, thorough and went out of his way to ensure a smooth process of buying my first buy to let flat. He answered all my questions and liaised with the developer and the solicitor and ensured the process was seamless as possible. I was so please with the service provided by Lee and his team, that I also used signature estate as the agent to rent out my property and find a rentee. He conducted many viewings before the sale of my flat went through so that we would find a rentee by the time we completed, which he did. This worked out really well as it meant I did not lose any rental income. I will be using Signature estates and Lee Goddard for any future property investments. I would highly recommend Signature estates
Raj · 3 September 2020
Agent replied · 22 September 2025
Thank you Raj for your kind comments. We look forward to working with you again.
★★★★★ 1/5
GoogleWe instructed Signature to sell our 4 bed extended property and were instantly regretting our decision
The “detailed description” was inaccurate in many areas and after a quick google search it became evident that they were just reusing a description from a similar (but different) property.
We received multiple offers and were very carefully guided towards one particular set of buyers, whilst offers from others were either not put forward to us or were played down as from “not serious buyers”.
We gave notice and sold the property ourselves for over £50k more. Some of the original buyers who were deemed “not serious”, came to view the house again and told us they were being fobbed off by Signature. I’d avoid using Signature unless you’re desperate
Mark · 10 August 2025
★★★★★ 1/5
FacebookThey run a scam where they charge you for cleaning fees when you move out as a tennent in their properties. We left the property spotless but they tried to charge us 300 pounds for 10 hours of cleaning which we argued through the deposit scheme and had it fully refunded. The adjudicator said the property was never professionally cleaned before we moved in so we shouldnt have to pay for it to be cleaned when moving out.
If I had to guess they have a relationship with monicas cleaning services who kick them fake invoices for cleaning carried out, just my view i have no evidence for this.
Andrew · 25 June 2025
★★★★★ 5/5
GoogleWe couldn't be any more happier with the service we have received from Signature Estates. Craig and his team have always gone above and beyond to show us properties that are right for us, and to successfully complete the sale of our property. We cannot thank the whole team enough for their professionalism, personal touch and kindness throughout the whole process.
Jo · 12 October 2020
Agent replied · 20 June 2024
Thank you Jo, so pleased to have been able to help you move to you new family home. Best wishes Craig
★★★★★ 5/5
GoogleA huge Thanks to Glynn for making the entire process of purchasing a property easy!
M · 24 November 2025
★★★★★ 5/5
GoogleAlix and Ruby were absolutely amazing! They made the entire moving process seamless, even on such short notice. I couldn’t thank them enough for their professionalism, efficiency, and support. Highly recommend!
Darcy · 29 May 2025
★★★★★ 5/5
GoogleI highly recommend using Signature Estates Agency in Abbots. All the team are really friendly and they have a wealth of knowledge and experience. We had a lot of complications that couldn’t have been avoided but Craig was amazing at getting us out of tight spots quickly, resolving issues efficiently and being really responsive to us. He in particular was enormously supportive and his experience and knowledge helped me to feel reassured even at the most difficult of times. Lee was also very friendly and always willing to give his time to chat things through with me whenever I was unsure or anxious. A highly supportive team and one I would definitely use again.
Charlotte · 12 October 2021
★★★★★ 5/5
GoogleI was new to buy to let and had seen a lot of properties and estate agents. I found Signature estates to be a great company and I enjoyed working with Lee Goddard. He was knowledgeable, thorough and went out of his way to ensure a smooth process of buying my first buy to let flat. He answered all my questions and liaised with the developer and the solicitor and ensured the process was seamless as possible. I was so please with the service provided by Lee and his team, that I also used signature estate as the agent to rent out my property and find a rentee. He conducted many viewings before the sale of my flat went through so that we would find a rentee by the time we completed, which he did. This worked out really well as it meant I did not lose any rental income. I will be using Signature estates and Lee Goddard for any future property investments. I would highly recommend Signature estates
Raj · 12 October 2020
★★★★★ 5/5
GoogleI have just rented a flat from the Signature Estates Abbots office and I would highly recommend them! No sooner had I placed a viewing request on Zoopla I received a follow up call from Harry who saw me the same day. He was on time and very helpful and helped me secure the flat straight away. I'd also like to thank Jade who helped wrap up the referencing and tenancy agreement in record time, allowing me to move in 8 days after the first viewing. The team in the Abbots office are lovely and warm and made me feel very welcome when I popped by to finalize the arrangements. First class service - would use them again in a heartbeat!
Holly · 12 October 2020
★★★★★ 5/5
GoogleI have recently completed a sale through Signature. I found all the staff I dealt with to be efficient, in particular Harry & Chris. Thank you for your efforts, much appreciated.
Stella · 25 November 2024
★★★★★ 5/5
GoogleMy partner just sold her flat through Signature Estates. We had a few issues with our buyers solicitors being extremely slow! Craig was fantastic in communicating between us, the buyer, and the solicitors up and down the chain. He responded to our calls and emails quickly and professionally. Selling with Signature Estates will give you comfort that you're being looked after when moving home, so look no further.
Jonathan · 12 October 2021
★★★★★ 5/5
GoogleI highly recommend using Lewis from Sugnature Estates, I called and asked for advice relating to the property market at the moment and how the current pandemic and other factors are impacting prices and moving. Lewis was so helpful and spent time explaining everything so that I understood, if you are moving use an agent who knows what they are talking about! Like Signature Estated
Lucy · 12 October 2021
★★★★★ 5/5
GoogleWe would highly recommend working with Kevin. The most helpful and ethical Estate Agents we've met. He was refreshing! Gave us great advice and recommendations. Highly recommend
Stacy · 16 February 2026
★★★★★ 5/5
GoogleMy second time using this particular estate agent and I cannot fault them, Lee Goddard and his team have gone above and beyond for me and their marketing manager Lewis Unwin has been amazing, kept in touch with us and was always available to talk no matter the day or time. Want to move call Signature Estates!
Patricia · 12 October 2021
★★★★★ 5/5
GoogleWe went to signature to help with the sale of 2 properties. We received and excellent service from start to finish. Great communication from the entire team with such an honest and personal approach. We would like to especially thank Craig for his support through the entire process. Would definitely recommend to anyone buying and selling.
Stephanie · 12 October 2021
★★★★★ 5/5
GoogleSignature Estates have been amazing from day one, helpful and professional especially Lee Goddard. Lee has kept in contact through the whole process making me feel reassured. If you’re after great service, communication, and a professional manner then Signature is the agent to go with, cant recommend them enough.
Claire · 12 October 2021
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
