Seymours - Camberley estate agents in Addlestone and Camberley

★★★★★ 1/5

Trustpilot

Worst estate agency I have ever experienced

I have moved between rentals for the best part of 7 years and can honestly say that dealing with Seymours Surbiton & Woking has, on the whole, been the worst renting experience in my life.In our case, they showed little professionalism and seem to have regularly forgotten who the paying customer was. Some examples of the substandard service are as follows:1) Being told 1 working day before the planned and agreed move date that we may not be able to move because results from a gas safety visit hadn't been received yet, despite having 4 weeks prior to arrange for this.2) 3x maintenance issues reported in the FIRST week of the rental still not being fixed 12 months later, (including a mouldy window and a faulty electrical socket). Another window-related maintenance issue raised 4 months before the end of the tenancy which was categorised by a Seymours contractor as a "safety hazard" (due to dangerous, rotting condition of the frame) was not even close to being rectified by the time we left.3) At the end of the tenancy and following 3 weeks and numerous unsuccessful requests, we had to formally serve Seymour's notice to take them to small claims court in order for us to be refunded overpaid rent.4) On check out, the checkout inventory was completed and report no discrepancies or areas of concern compared to the inventory at the check in. However, Seymour's refused to give our deposit back stating that the landlord wanted to make deductions. We tried multiple times to engage in discussion and to this day, have no idea what it was the landlord wanted to claim for because we didn't hear back on any of our attempts to resolve the matter. Again, it took formal action (raising a dispute with TDS) to resolve the matter. On being notified of the formal dispute, they immediately sent us back the full deposit, issuing zero apology or justification for holding our money. I suspect they actually had no ground to keep any of the deposit but were rather 'trying their luck'. This is purely speculation, but this is how it felt to us as customers.TLDR; appalling customer service, terrible property management, favour the landlord over tenants (at least in our experience), zero integrity and total waste of our time.

Dimitri · 2 November 2020 · Seymours - Camberley Addlestone

★★★★★ 1/5

Trustpilot

Stay away from this agency

Stay away from this agency! Bad communication, no responses for weeks! Be careful what you are agreed to as they know perfectly how to screw you up on money;)

Victoria · 30 October 2020 · Seymours - Camberley Addlestone

★★★★★ 5/5

Google

It has been a pleasure working with Seymours whilst purchasing our first house. Adam Williams and Harley Farmery were fantastic throughout the process. Very responsive, professional, and kept us up to date with the latest information. Highly recommend!PositiveResponsiveness, Quality, Professionalism

Hadley · 23 October 2020 · Seymours - Camberley Camberley (66 Park Street)

★★★★★ 5/5

Trustpilot

Seymours estate agent Addlestone

I wiewed 3 properties on 13 oct. Addlestone Seymours Estate agent Melanie Holyoake was brilliant. Very witty and very professional. It was a pleasure having her showing me the properties

Claudie · 20 October 2020 · Seymours - Camberley Addlestone

★★★★★ 5/5

Trustpilot

I was shown 3 properties by Melanie…

I was shown 3 properties by Melanie Holyoake. She is a delightful lady, very professional.

Mrs · 2 October 2020 · Seymours - Camberley Addlestone

★★★★★ 1/5

Trustpilot

UNREALIBLE UNTRUSWORTHY AGENCY

In my experience this is one of those BAD estate agents that can not be trusted! The estate agents job is to mediate between the vendor and the seller they failed to do that! It is very frustrating when to deal with an agency that do not call back or can not be trusted when you put an offer on a property. Avoid if you can.

CRL · 1 October 2020 · Seymours - Camberley Addlestone

★★★★★ 1/5

Facebook

Seymours won't stop spamming us with their junkmail despite complaining to Oliver Crouch every single time. We have a no leaflets, junkmail, etc. plaque on the letterbox and it is just ignored every time.... Pure arrogance!

Dave · 27 September 2020 · Seymours - Camberley Camberley (66 Park Street)

★★★★★ 1/5

Trustpilot

A very poor letting agent

We have been repeatedly let down and misled. Several times they have insisted on fees being paid when some digging and checking of correspondence has revealed that we were not liable at all. They would appear almost at random after they relisted the property to conduct visits, on one occasion with absolutely no warning. I would rent from them only if I had no other choice, and I would photograph EVERYTHING, record every conversation, and get everything in writing. The only good thing I had to say is that problems were always fixed quickly, but I have recently discovered this was through a contractor! When we reported problems directly we were promised calls back which never happened. A real shame, as the landlord seemed lovely.

Rob · 21 September 2020 · Seymours - Camberley Addlestone

★★★★★ 5/5

Trustpilot

Billy Jones Seymours

Billy Jones was the agent to show me a flat in Woking today. He was very professional, helpful and very patient. Also before the viewing he provided me with all information I required fully and swiftly. a top agent :)

Jasmin · 14 September 2020 · Seymours - Camberley Addlestone

★★★★★ 5/5

Google

I’ve recently used Seymours Camberley to purchase my house. Seymours and in particular Adam have been truly outstanding in the service they have provided. I can not fault any aspect of the whole process, they’ve always been responsive, and I would highly recommend.

H · 28 August 2020 · Seymours - Camberley Camberley (66 Park Street)

★★★★★ 1/5

Trustpilot

Godalming team is absolutely worthless

Godalming team is absolutely worthless. It takes days to get a response back, if you get any at all. They don't answer their phones, and then when you finally managed to speak with someone a week later you're unable to view or discuss anything current. I'm pretty sure I could hire a 12 year old to do a better job than these people. Based on what I know as a buyer, I would never ever use them as a seller.

John · 6 July 2020 · Seymours - Camberley Addlestone

★★★★★ 1/5

Trustpilot

Very bad communication

Very bad communicationI requested a call back 4 timesOn telephone and emailed ..

Consumer · 20 June 2020 · Seymours - Camberley Addlestone

★★★★★ 4/5

Google

Rating only, no written review.

David · 18 June 2020 · Seymours - Camberley Addlestone

★★★★★ 5/5

Google

Rating only, no written review.

Juan · 18 June 2020 · Seymours - Camberley Addlestone

★★★★★ 5/5

Google

Seemless sale of my property with regular updates. Thank you.

Sanjeev · 18 June 2020 · Seymours - Camberley Addlestone

★★★★★ 5/5

Google

Max and the team were very helpful when we brought our property!

Callie · 18 June 2020 · Seymours - Camberley Addlestone

★★★★★ 5/5

Google

Great service from all the team at the Addlestone branch. Very helpful and valuable advise from all the staff. David, Max, Tom, Laura and Priya have been helpful and always willing to go the extra mile to ensure that the sale was completed quickly. Many thanks to the whole team and the best of luck.

Hari · 18 June 2020 · Seymours - Camberley Addlestone

★★★★★ 5/5

Google

Had a fantastic experience purchasing a property through Seymours Estate Agents with the help of Dan Bull. Dan helped us through every stage; he was welcoming and approachable helping make the process as easy as possible. Thank you for all your help!

Fraser · 18 June 2020 · Seymours - Camberley Addlestone

★★★★★ 5/5

Google

Seymours have been a pleasure to work with. Ben has been very efficient and helpful with the process of purchasing our first home and I would highly recommend Seymours Estate Agents to anyone buying or selling!

Mason · 18 June 2020 · Seymours - Camberley Addlestone

★★★★★ 5/5

Google

Last weekend (24th August) I was shown a house in Chertsey by Dan. The moment I arrived at the property I was warmly welcomed by Dan and instantly felt at ease. I have attended viewings by other estate agents who were nowhere near as personable and actually I was made to feel rushed. This was not the case with Dan. He took time to show me around and I found him to be extremely knowledgeable despite only being with Seymours for a short time. Dan is a credit to the Addlestone branch of Seymours and I have no doubt other perspective buyers would feel the same way.

Asehdev2 · 18 June 2020 · Seymours - Camberley Addlestone

★★★★★ 5/5

Google

The team at Seymours in Addlestone has been attentive, professional and courteous at all times. Our property sold quickly which is what you want, and their chasing of other transactions in the extremely long chain has been greatly appreciated. Exemplary service.

Matthew · 18 June 2020 · Seymours - Camberley Addlestone

★★★★★ 5/5

Google

Great service from Chris Howe and his team at Seymours. Sanguine, honest advice from Chris from minute-1: reassuring openness (offered a 0% cut-out for an prior-interest prospect, without a second's hesitation), and acid-test ---> they SOLD my property in 20 elapsed days from first RM listing, and that, *over Christmas* -- spanning just 11 working days. If only the buyer's lender had been as nimble. :)

MikeH · 18 June 2020 · Seymours - Camberley Addlestone

★★★★★ 5/5

Google

Recently sold our property through Seymours and they did a really good job. Through no fault of theirs, the sale was long-winded and complicated but Daniel did all that he could to help and ultimately offered a above and beyond service. Thank you for your help Dan and team.

Mark · 18 June 2020 · Seymours - Camberley Addlestone

★★★★★ 5/5

Google

A great service from Seymours Estate Agents in Addlestone in selling my property. David Tom and Max were always willing to go out of their way to ensure the sale of my home went through as quickly as possible, despite a couple of unpredictable curve balls! I cannot thank them or praise them highly enough.

Frances · 18 June 2020 · Seymours - Camberley Addlestone