1/5
GoogleWriting on behalf of a friend. This agency steals holding deposits and refuse to refund them. They don’t follow the law.
Trusted Agent profile
Scargill Mann and Co estate agents in Derby and Burton-On-Trent
★★★★★
120 reviews across 3 offices and 3 platforms
Scargill Mann and Co has three offices, in Derby (two offices) and Burton-On-Trent. Together they have 120 reviews on three platforms, rated 3.9 out of 5 overall.
118
Reviews on Google
All 3 offices
1
Reviews on The Trusted Agent
All 3 offices
1
Reviews on Trustpilot
All 3 offices
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Our offices
Scargill Mann and Co's three offices, most reviewed first. Each has its own page.
- Scargill Mann Residential Lettings Ltd17 Mallard Way, Pride Park, DE24 8GX89 reviews · 88 on Google (3.7)4 in the last 90 days
- Scargill Mann and Co Burton-On-TrentUnit 17 Eastgate Business Centre, Eastern Avenue, Stretton, DE13 0AT30 reviews · 30 on Google (4.5)0 in the last 90 days
- Scargill Mann and Co Derby (6 St. James Street)6 St. James Street, Derby, DE1 1RL1 reviews · 0 on Google0 in the last 90 days
Reviews on Google
Showing 118 reviews on Google only. Show every review
Google1/5
GoogleA really poor service, with mistakes all through the process of renting. They incorrectly advertised the property I rented as unfurnished when it was in fact furnished, meaning that I had to rent a storage unit for the duration of the tenancy. They were slow or non-existent in dealing with basic maintenance, so we had unusable damp kitchen units throughout the tenancy. Finally, it took them 2 months to process the return of damage deposit. Really poor.
1/5
GoogleStaff are very rude Jessica and Katie talk to you like rubbish. If it was not for the Lettings manager i would have pulled out of the contract. On viewing the property they tell you it’s a six month period then change it to twelve month period. They also tell you to say you want to rent for a long time even if your looking for short term as this will get you the property. I feel sorry for the letting manager as the above two people are letting your team down.
5/5
GoogleMy friend recommended Scargill Mann after previous bad experiences with 2 other agents. I am so pleased I followed her advice! I accepted an offer within a week of being on the market with Scargill and I cannot rate them highly enough. Tracy kept my updated at least weekly, if not more, and let me know at each stage what was happening. She chased up various different things on our behalf and worked very hard. I am very very happy with the whole team and process :-)
4/5
GoogleThey were good, especially the BOSS.
Agent replied · 23 October 2024
Thank you for your review. We are pleased you were happy with our service
5/5
GoogleTenants found extremely quickly & staff always helpful.
Agent replied · 23 October 2024
Deborah Thank you the comments we will pass these on to the staff members involved they will be delighted Dean
5/5
GoogleUsed Scargill for years to rent a few tenanted properties in Derby and they've always been great. All the staff are very friendly and excellent with communicating with us, especially Holly who handles most of our rentals
Agent replied · 23 October 2024
Thank you for your kind comments
5/5
GoogleHolly, at Scargill Man, was absolutely brilliant. Great, friendly communication. All the people I spoke to at the Derby branch were friendly and professional. The carpet at this branch is flipping awful though.. migraine inducing, I don't know how they cope. Apart from that I highly recommend 👌 …
5/5
GoogleVery pleased with the service provided by Scargill Mann & Co! We purchased our first home through the agency and they were very helpful and responsive during the entire process, especially Tracy who kept us updated and helped us with all of our queries.
5/5
GoogleGreat help from Elaine and the team at this branch
Agent replied · 22 October 2024
Thank you so much for your kind review. The Scargill Mann & Co team in Burton
5/5
GoogleVery reliable and friendly estate agent. Recently purchased a property through them, I rate them excellent.
Agent replied · 22 October 2024
Thank you so much for your re-view. We are so pleased you are happy with our service.
5/5
Googleprofessional and reliable service, from the beginning to the end of the purchase. First of all, quickly. Thank you and I highly recommend .
Agent replied · 22 October 2024
Many thanks for this. It is greatly appreciated
5/5
GoogleCouldn’t wish for more. So efficient and helpful through the whole process. Exceeding all expectations. Congratulations to Elaine and all at Burton for all their hard work and dedication.
Agent replied · 22 October 2024
Thank you for your kind words. We are delighted you are happy with our service. We wish you all the very best for the future.
1/5
GoogleThis estate agent created the worst experience of my life on the day of the move. They overstepped their bounds and started providing legal advise when they had no idea what they were talking about. Not a good experience at all.
Agent replied · 22 October 2024
Good Evening, can you let us know your full name, and address of the property you brought. Please email us at Scargill Mann with the information.
2/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
5/5
GoogleFriendly and helpful
1/5
GoogleDifficult website to access properties
4/5
GoogleA very, very good team of professionals.
Agent replied · 23 October 2024
Thank you for your review. We are pleased you were happy with our service
5/5
GoogleThe staff have all been nothing but friendly and enthusiastic from the word go. Couldn’t have asked for better service. Superb.
Agent replied · 23 October 2024
Thank you for your review. We are pleased you were happy with our service
5/5
GoogleA very professional and efficient team at Scargill. I am 6 months into a tenancy with them and their help has been consistent throughout.
5/5
GoogleVery professional service for both letting and sale of my property. Tenants were fully vetted and therefore have had the house kept in good condition with long term rentals.
1/5
GoogleAwful customer service, not worth one star. Have 0 interest for their customers, existing or potential new. Only seem to be interested in making money and seem to add on charges for no reason or just not return money. I have had one client who didn't receive holding deposit back through no fault of her own and was just dismissed, so no wonder they're still going, they keep money that isn't there's! I have had several bad experiences with this company. Highly suggest to AVOID and use a different agent altogether.
Agent replied · 23 October 2024
This matter was dealt with within our terms and conditions relating to a confidential matter of an application for a rental property It doesn't relate to the person directly who left this review We are satisfied that our terms and conditions relating to an application for a rental property were correctly applied
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Scargill Mann and Co
Which Scargill Mann and Co office has the most reviews?
Scargill Mann Residential Lettings Ltd has the most, with 89 reviews rated 3.7 out of 5, followed by Burton-On-Trent with 30.
Where are the Scargill Mann and Co offices?
The three Scargill Mann and Co offices, by town:
- Burton-On-Trent: Unit 17 Eastgate Business Centre, Eastern Avenue, Stretton, Burton-On-Trent, DE13 0AT
- Derby (6 St. James Street): 6 St. James Street, Derby, DE1 1RL
- Scargill Mann Residential Lettings Ltd: 17 Mallard Way, Pride Park, Derby, DE24 8GX
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