Scargill Mann Residential Lettings Ltd reviews

★★★★★ 1/5

Google

The house Irented was dangerous to live in. Rain was running in the house, ceiling come down, every room had wet walls, bathroom and kitchen a nightmare. Still, no repairs done and back on the market

Esther · 16 March 2026

★★★★★ 1/5

Google

We have had no bedroom heating for 8 months, we were left with no washing machine for 3 months, and now I have had shoes/clothes which have gone mouldy in the bedroom thanks to no heating and poor ventilation (which has been known about!). From all of these issues, there has been no compromise and I am left to cover the cost of replacing £1200 in damaged items and 3 months of laundrette costs. We had to sleep on the sofa/blow up bed over winter, we have had no use of the bedroom wardrobes, there is black mould in every room in the property that returns days after cleaning, we had threats of an energy company coming to seize goods which was nothing to do with us (which Scargill Mann were aware of but failed to sort). There has been many more issues which have led to a very stressful and unenjoyable tenancy. The lettings manager Rosena was lovely and seemed like the only person who wanted help and understood where we were coming from, but unfortunately she left. From here, everything went downhill. I don’t know who is at fault, whether it is Scargill Mann or the landlord but it is absolutely disgusting that we have had to live in the conditions we have, whilst paying £775 a month and we have been refused compensation on rent/any money towards covering the costs to replace damaged items. We will never rent with Scargill Mann again, and in the future we will definitely not be buying from them if this is what they allow to happen to paying tenants!

Tegan · 16 April 2024

★★★★★ 5/5

Google

My partner and I were looking for a property to rent and we are extremely happy, from the point of enquiry, the viewing, application right through to finding a property that was exactly what we were looking for. Looking for a property to rent can be quite stressful but Scargillman were fantastic and put our minds at ease throughout the whole process. Would highly recommend 👌🏾

Hi · 27 August 2024

★★★★★ 5/5

Google

Good communication from the staff at Scargill Mann, Jessica Hunt was very helpful and responded very quickly to any questions I had. My property was re-let as soon as my previous tenants vacated so no void in the rent. Very happy with the service, thank you

Mary · 14 April 2025

★★★★★ 5/5

Google

Best estate agents in Derby. Tracy and M A R Y !! Were very professional. This was my second time using Scargill Mann but my first time selling. Tracy kept me regularly updated with the whole sales procedure and went out of …

Graham · 16 April 2023

★★★★★ 5/5

Google

Amazing experience with Scargill Mann and Company who could help me have my first house sorted out in Derby - so smoothly with taking care of everything required to move hassle free in to the property. All the staff are very supportive and sweet - prompt in response. I must say Holly Edmund was one of best letting agent among all other from different letting companies whom I connected during my house search. I did not anticipate it will be so nicely done for me especially when I was new to the country with no letting experience. Thank you Scargill Mann Team. I will definitely going to connect you guys for my next move.

Saifullah · 24 October 2022

★★★★★ 5/5

Google

Used Scargill for years to rent a few tenanted properties in Derby and they've always been great. All the staff are very friendly and excellent with communicating with us, especially Holly who handles most of our rentals

Philip · 16 April 2023

★★★★★ 1/5

Google

Awful company that is only interested in the landlord’s interests. They do landlord checks of the property every 3 months which is invasive, on multiple occasions the man who does the checks turned up without our prior knowledge. On the final check, which we were not aware of, he let himself into the property when we were not home and I arrived home at 8 months pregnant to my door wide open and a strange man inside the property which was extremely distressing. We reported several issues which took months to resolve or were not resolved at all. We found out the house was being put on the market for sale when a man turned up to put the for sale sign up. I rang Scargill Mann to find out what was going on, and nobody had any idea. The house was immaculate on our departure, and they tried to take our full deposit for a damaged kitchen worktop that was damaged prior to our tenancy (which they took photographic evidence of 😂). Honestly just a horrendous company to deal with and would not recommend renting a property with them. They made my already stressful pregnancy much more stressful and made me feel unsafe in my own home.

Róisín · 24 January 2025

★★★★★ 5/5

Google

Looking and applying for a letting is an unenviable chore for a 77 year old and believe it or not prejudice exists, however not with Scargill Mann where you are treated with the greatest respect. My dealings with them so far has been warm and friendly due to my contacts through Jessica. Keep up the good work.

Keith · 27 August 2024

★★★★★ 1/5

Google

Avoid this company like the plague. They have let my daughter & son in law live in the most disgusting conditions. From mice, to mould, to leaky window seals, a faulty boiler, asbestos & leaks. All of which was never dealt with in a decent time frame by the landlord. Apparently cats cause mould? Cats they new about may i add. If anything cat litter absorbs moisture & helps mould. The flat is terribly outdated on many levels, including a bathroom which the landlord decided to paint the inside of the bath with emulsion rather than replace, a kitchen that wouldn't look out of place in the 70's and a fire uglier than Scargill & Mann's attitude. The final straw for me was a leak in the bathroom they took forever to fix so my daughter slipped in early pregnancy and lost her babies. Now they expect to keep a bond to replace damaged carpets from the leaks they procrastinated fixing & wonder why the flat is mould infested & the carpets stink! Some legal advice is needed I think. They are lucky she didn't sue them for a miscarriage. They can replace the manky flat carpets and wallpaper. You can't replace babies. Absolutely appalling and the three years they resided at the flat they never met the landlord once! We have email evidence and photographs over a three year period & this company doesn't have a leg to stand on because every piece of correspondence, repair & email sent to them was saved & kept for the last three years.

Heloise · 25 December 2024

★★★★★ 5/5

Google

Scargill Mann have managed my rental properties for some years. I find them to be thorough, conscientious and easy to talk to. Tenants and properties can raise some complex issues, and Scargill strike a balance between dealing with things themselves and keeping me informed.

Eric · 28 July 2024

★★★★★ 5/5

Google

I have used Scargill Mann many times to find tenants for my properties and they managing all my properties. I have never had any issues form any tenants as they get the right tenants for the properties and they respond very quickly to any queries which may arise. Excellent service, very efficient

Sarah · 30 May 2025

★★★★★ 5/5

Google

Very pleased with the service provided by Scargill Mann & Co! We purchased our first home through the agency and they were very helpful and responsive during the entire process, especially Tracy who kept us updated and helped us with all of our queries.

Alexandra · 16 April 2023

★★★★★ 5/5

Google

I actually feel like a valued customer rather than just a threat to the landlord's investment

Penny · 16 February 2026

★★★★★ 5/5

Google

Thanks to Mary for helping me today. I needed to collect keys to be able to carry out an electrical check in a property that’s being sold. As the area has no parking nearby, Mary came out to meet me with the keys to make my job a little easier. Thanks again.

Carl · 25 October 2019

★★★★★ 1/5

Google

Awful customer service, not worth one star. Have 0 interest for their customers, existing or potential new. Only seem to be interested in making money and seem to add on charges for no reason or just not return money. I have had one …

Ellie · 16 April 2023

★★★★★ 5/5

Google

I would like to extend my heartfelt thanks to Scargill for their exceptional service throughout my tenancy. I never encountered any issues, and I deeply appreciate their reliable and efficient approach. Thank you, Scargill, for making my tenancy a pleasant and smooth experience.

Arun · 24 January 2025

★★★★★ 5/5

Google

Absolutely brilliant from Scargill Mann during our selling process. Very proactive, helpful and professional at all times. I would definitely recommend for a home sale. Thankyou for all your support and help. You made it all so easy.PositiveResponsiveness, Professionalism

Claire · 24 October 2021

★★★★★ 5/5

Google

Very professional service for both letting and sale of my property. Tenants were fully vetted and therefore have had the house kept in good condition with long term rentals.

William · 24 October 2022

★★★★★ 5/5

Google

You will be in safe hands with Scargill Mann and Company. Their service was extremely professional from start to finish. They guided me effectively through any challenges which arose. They consistently demonstrated excellent communication and responsiveness, areas where other estate agents frequently fall short. The team were always friendly, helpful and demonstrated excellent attention to detail for the small things, which as we all know can often turn out to be the bigger things! Their years of experience really shone through. I cannot recommend them highly enough for the Derby area. Thank you Scargill Mann and Company!PositiveProfessionalism

Louise · 24 October 2021

★★★★★ 1/5

Google

They left me and my partner and my infant in a damp mouldy flat with mice and would not do anything about it for months. Will do anything to keep the deposit. Would never recommend.

Alexander · 25 December 2024

★★★★★ 5/5

Google

Really happy with Team who were all very responsive.

Paul · 4 September 2025

★★★★★ 5/5

Google

Holly and the team were fantastic to deal with - always polite, helpful and punctual. There was no fees and no fuss with renting, I absolutely recommend using Scargil!

Kirkuleetz · 24 October 2020

★★★★★ 5/5

Google

I have worked with the office for quite a few months now and I’ve always found them to be friendly, polite and well organised. They are always willing to accommodate our needs and any changes to schedules. I can’t recommend them enough.

Richard · 29 May 2024