Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
GoogleSatchells were amazing and helped us with our first home😁
Kyla was our agent from the day of speaking to her regarding scheduling the viewing till we got the keys she was always available and checked with us multiple times during this timeline if we are comfortable and need any further assistance! She even checked on us after we collected the keys to see if we are all set !!
I would absolutely suggest and recommend Satchells for anyone who might be wondering who to reach out to!
Archana · 17 December 2025 · Satchells Stotfold
Agent replied · 17 April 2026
Hi Archana! Thank you so much for your feedback, it was a pleasure to help, support and guide you through buying your first property. I am delighted you had a positive experience with Satchells and I hope you both settle in well to your home.
★★★★★ 5/5
GoogleGreat estate agents. Can't fault them. Great communication and explained everything to me very well so I understood the process. Highly recommend. :-)
Catherine · 9 November 2025 · Satchells Stotfold
Agent replied · 23 November 2025
Hi Catherine, thank you for your kind words and taking the time to provide us with positive feedback. Wishing you all the best for the future. Kindest Regards.
★★★★★ 1/5
GoogleTruly awful service. Had the property on the market for a few months, only managed to get to speak to someone once. Chased and spoken to reception over 5 times, agent never calls back.
We have since re let the flat with someone else and someone has moved in. As Satchells don’t answer the phone it’s still on Rightmove for sale.
Would avoid and use anyone else
Alex · 14 July 2025 · Satchells Hitchin
Agent replied · 10 August 2025
I would like to reply to your recent review, I am Alan Hilditch and one the owners of Satchells Estate Agents. For 102 years my family, that’s 4 generations, have sold properties in Bedfordshire and Hertfordshire.
We pride ourselves on offering sound advice and when we value a property, we suggest how to position a property with a suitable asking price based upon comparable evidence. I think it is fair to say, on this occasion, that communication could have been better, but on occasions we waited over two weeks for information to be returned.
If you are looking for an agent that offers good solid advice then we would love to hear from you, and I think this is a reason we are a contender for the 2025 ESTAS award due to the number of 5 star ratings we have.
★★★★★ 5/5
GoogleVery good experience selling our property with Satchells and would definitely use them again.
Dean · 5 July 2025 · Satchells Stotfold
Agent replied · 10 August 2025
Hi Dean, thanks for your review. We look forward to working with you again soon!
★★★★★ 5/5
GoogleMany thanks for the outstanding service received from Satchells Hitchin. We are so happy to have found a property with them as the service received from Kerry & Sarah has been nothing but outstanding every step of the way. LB
Leroy · 13 March 2025 · Satchells Hitchin
Agent replied · 16 May 2025
Hi Leroy! Thankyou so much for your kind words and feedback this means a lot to us.
Kerry & Sarah
★★★★★ 5/5
GoogleI can't thank Satchells mortgage services enough for arranging my mortgage. Their service has been second to none. 🙏 …
Matt · 25 November 2024 · Satchells Stotfold
Agent replied · 11 November 2024
Thank you for your kind review Matt, we are pleased you had such a positive experience.
★★★★★ 5/5
GoogleWe used Satchells for the sale of our home & we worked with Kevin who was absolutely brilliant.
Tact, diplomacy and a logical, calm demeanour we’re all qualities Kevin displayed in abundance & in no small part, we’re instrumental in getting the sale over the line.
Thank you Kevin & thank you Satchells!
Paul · 19 August 2024 · Satchells Hitchin
Agent replied · 24 August 2024
Thank you for your kind review paul. It was an absolute pleasure working with you and Kim in achieving your move. I am really looking forward to popping by and seeing the changes you make to your new home. Wishing you all the best for the future, Kevin and the team at Satchells Hitchin
★★★★★ 1/5
GoogleVery rude. Thieves. Manager Connor needs communication skills. They take advantage of any little opportunity they get to keep people's money. DO NOT LET WITH THIS AGENCY, it's all SCAM
Ruvimbo · 16 May 2024 · Satchells Hitchin
Agent replied · 19 June 2024
My name is Alan Hilditch, and I am one of the Owners of Satchells Estate Agents and I do not often reply to reviews unless someone accuses us of being a thief and running a scam. On this occasion I feel I must defend our family firm that is 101 years old. During the process of letting a property we ask an applicant for information so we can take up references and this includes to name but a few proof of income, proof of employment and credit history. This information is used to allow a third-party company to check the information provided and to help us understand the tenant and provides us with advice if the tenancy should go ahead or not.
My advice for any tenant is to be transparent, this would avoid this type of problem. We explain before you go ahead with the references that you would be liable for the costs of referencing if there are discrepancies between what you have told us and what the references reveal.
I fully support Connor, he is gifted communicator and his team of 7 are exceptional and they look after 500 properties and hundreds of landlords and they do it very successfully and I am very proud of them
★★★★★ 5/5
GoogleThe team at Satchells have been amazing during the purchase of our first house. From the first viewing right until we got the keys all questions were answered quickly. Connie was amazing
Would highly recommend!
Rebecca · 17 April 2024 · Satchells Stotfold
Agent replied · 25 August 2024
Thank you Rebecca for your wonderful review. Its been a joy to help you and Tom purchase your first home together. The team at Satchells Stotfold wish you all the best in your new home.
★★★★★ 5/5
GoogleWe had the pleasure of buying our first house through the satchells stotfold team. We spoke primarily to Connie. She is very friendly, great with updates and all communication, very professional.
Overall great experience which was stress free. Great service. Would recommend.
The house is everything we wanted, we can’t see ourselves ever needing to move. Eagerly awaiting the keys today.
Lily · 17 April 2024 · Satchells Stotfold
Agent replied · 25 August 2024
Thank you Lily for the lovely review. It makes me very happy to know we help you along this journey. I hope you both enjoy your time turning the property into a wonderful family home. We wish you all the best for the future.
★★★★★ 5/5
GoogleAll staff at Stotfold Satchels were extremely kind and helpful.
Made lots of phone calls on my behalf ( due to my circumstances).And were very, very mindful of my bereavement.
Kept me updated on purchase of house and made purchase fairly stress free.
Thank you Linda and team!!
Susan · 17 April 2024 · Satchells Stotfold
Agent replied · 25 August 2024
Thank you Sue for the lovely review. We are happy to hear that we have been able to make the process less stressful for you. The team at Satchells Stotfold wish you all the best in your new home!
★★★★★ 5/5
GoogleExcellent customer - kept me informed every step of the way. I would highly recommend.
Stephanie · 25 March 2024 · Satchells Stotfold
Agent replied · 25 August 2024
Thank you Stephanie for the lovely review. We wish you all the best for the future.
★★★★★ 5/5
GoogleSatchels always tried their best to sell the property and when they did, kept me up to date with all the different steps.
Gavin · 25 March 2024 · Satchells Stotfold
Agent replied · 25 August 2024
Thanks for your 5 star review Gavin.
★★★★★ 5/5
GoogleGreat service. Kevin and Connie were great. House sold quickly with good communication and well priced. I would highly recommend them
Emma · 26 August 2023 · Satchells Stotfold
Agent replied · 25 August 2024
Many thanks for your kind review Emma. It was a pleasure working with you.
★★★★★ 5/5
GoogleChris in particular was fantastic, made our sale feel much smoother.
Matthew · 17 May 2023 · Satchells Hitchin
Agent replied · 19 June 2024
Hello Matthew, Thank you for your review and we are pleased that you had a positive experience with Satchells and in particular Chris.
★★★★★ 5/5
GoogleWe cannot thank Christine and the team at Satchells enough! We recently sold our flat through them and we were kept updated throughout, they explained the process clearly and took time to run through any questions. Whenever there were any stumbling blocks Christine would chase up those involved and keep us informed. The team at Satchells made the moving stress a lot more bearable, thank you!
Kim · 17 May 2023 · Satchells Hitchin
Agent replied · 19 June 2024
Hello Kim, thank you for the review and we are so pleased that you found the whole experience a positive one.
Richard and the team at Satchells.
★★★★★ 5/5
GoogleGreat service. Kevin and Connie were great. House sold quickly with good communication and well priced. I would highly recommend them
Emma · 17 April 2023 · Satchells Stotfold
Agent replied · 17 April 2026
Many thanks for your kind review Emma. It was a pleasure working with you.
★★★★★ 5/5
GoogleRating only, no written review.
David · 17 April 2023 · Satchells Stotfold
Agent replied · 25 August 2024
Many thanks for your 5 star review Dave
★★★★★ 5/5
GoogleFriendly team who provide an excellent service! Thank you for everything!
Julie · 17 April 2023 · Satchells Stotfold
Agent replied · 25 August 2024
Hi Julie, thank you so much for your kind review.
★★★★★ 5/5
GoogleProfessional, friendly and supportive through what can be a difficult process.
Would definitely recommend their services.
Amanda · 17 April 2023 · Satchells Stotfold
Agent replied · 25 August 2024
Many thanks for your kind review Amanda. It was a pleasure helping you with your move and we hope all goes well with your onward purchase.
★★★★★ 5/5
GoogleRecently worked along side Connie and Linda - would highly recommend, friendly, professional and proactive!
Mollie · 17 April 2023 · Satchells Stotfold
Agent replied · 25 August 2024
Hi Mollie, thank you for your lovely review & your help throughout this transaction.
★★★★★ 5/5
GoogleGreat people to deal with, they kept us updated on every step of the sale process. No problems at all. Very friendly staff. 10/10.
Mat · 17 April 2023 · Satchells Stotfold
Agent replied · 25 August 2024
Many thanks for the positive feedback Mat, much appreciated.
★★★★★ 5/5
Googlekevin and his team were most helpful though a stressfull time as always when selling houses , we left it to them and they sold it three times due to unforseen problems . so thanks to kev and hios team we are now living the dream in west Dorset
Kevin · 17 April 2023 · Satchells Stotfold
Agent replied · 25 August 2024
Hi Kevin, thank you for your very kind review. We wish you all the happiness in your new home in West Dorset.
★★★★★ 5/5
GoogleYou're in trusted hands with Satchells who handled every aspect of our sale superbly. The team are professional, friendly, diligent and reassuring. I would highly recommend.
Darlia · 17 April 2023 · Satchells Stotfold
Agent replied · 25 August 2024
Hi Darlia, thank you so much for your review. It has been a pleasure assisting you with your move.
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