Trusted Agent profile

Sargeants estate agents in London

4.8

★★★★★ Excellent

726 reviews across 2 offices and 3 platforms

Sargeants has two offices, all in London. Together they have 726 reviews on three platforms, rated 4.8 out of 5 overall.

Google logo

4.8 / 5

451

Reviews on Google

All 2 offices

Facebook logo

3.2 / 5

9

Reviews on Facebook

All 2 offices

Trustpilot logo

266

Reviews on Trustpilot

Business-wide

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Our offices

Sargeants's two offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Sargeants, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews on Google

Showing 450 reviews on Google only. Show every review

5/5

Google

Moving house is a very stressful thing. Sargeants Estate agents and especially Patricia have worked very had to make our sale as stress free as possible. When problems have arisen Patricia worked very hard to sort them out and to keep us calm and most importantly, informed as to what was happening . And keeping the sale moving forward. Our sale was in a very long chain so we worked with other agents and this really proved to us that Sargeants are a cut about the usual agent. Highly recommended.

James · 17 June 2020 · Sargeants London (141- 143 Northfield Avenue)

Agent replied · 16 June 2024

Hi James, Thank you very much for your kind words. The positive feedback means a lot to us. We've loved working with you and are pleased we've helped to make your dream move work. Best regards Dean Sargeant

5/5

Google

We recently bought our first flat through Sargeants. Patricia was really helpful throughout the entire process, from initial viewing through to completion. She was a great guide for us as inexperienced home buyers and we're really happy with where we've ended up. We would highly recommend Sargeants.

Hamish · 17 June 2020 · Sargeants London (141- 143 Northfield Avenue)

Agent replied · 16 June 2024

Thanks for the brilliant 5 star review Hamish. Trish, the team and I have really enjoyed working with you and you were awesome buyers! We hope to help you move again in the future. Best regards Dean Sargeant

1/5

Google

Rating only, no written review.

Jason · 18 June 2019 · Sargeants London (141- 143 Northfield Avenue)

Agent replied · 16 June 2024

Dear Jason, Apologies but you must have made a mistake with your review. We have no record of you ever having been a customer of ours. Please remove.

5/5

Google

Rating only, no written review.

Leila · 18 June 2019 · Sargeants London (141- 143 Northfield Avenue)

Agent replied · 16 June 2024

Hi Laura, Thanks for the awesome 5 star rating. Your feedback is greatly appreciated. Best regards Dean Sargeant

5/5

Google

Really efficient service - Georgina was very helpful and friendly

Valerie · 18 June 2019 · Sargeants London (141- 143 Northfield Avenue)

Agent replied · 16 June 2024

Thank you Valerie - much appreciated. Kind regards, Sargeants

1/5

Google

They don't know anything about customer care , poor service

Sophia · 18 June 2019 · Sargeants London (141- 143 Northfield Avenue)

Agent replied · 16 June 2024

Dear Sophia, I'm so sorry but there must be some mistake. We have no record of you ever contacting our company. Please remove. Thanks

5/5

Google

Georgina and Imogen went above and beyond to help me with my rental enquiries, great service! Thanks

Dora · 18 June 2019 · Sargeants London (141- 143 Northfield Avenue)

Agent replied · 16 June 2024

Thank you so much Dora for your kind review. Kind regards, Sargeants

1/5

Google

I don't believe it , someone work as agent in property agency but she could not understand , computer PHD ( Me ) and doctor ( My wife ) are professional !!!!!!!!! Agency staff (IMOGEN BRADLEY ) sent email about you aren't a professional couple , the property wont work for you !!!!!!!!!! *****No Knowledge and illiterate**** POOR SERVICE AND MANAGEMENT We had complaint with manager but he didn't do anything

Dr · 18 June 2019 · Sargeants London (141- 143 Northfield Avenue)

Agent replied · 16 June 2024

Hi Tom, Apologies but we have no record of you ever contacting our business so we believe there must be a mistake somewhere. Please remove. Thanks

5/5

Google

I am a landlord in the local area and Sergeants have done a great job for me. Thank you Georgina for letting my three properties with such professionalism.

Kevin · 18 June 2019 · Sargeants London (141- 143 Northfield Avenue)

Agent replied · 16 June 2024

Thank you so much Kevin - feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future. Kind regards, Sargeants

5/5

Google

I would have no hesitation in recommending Patricia and Dan from Sargeants they were more than accommodating and helpful with our recent purchase very professional throughout. Thanks again

Annie · 18 June 2019 · Sargeants London (141- 143 Northfield Avenue)

Agent replied · 16 June 2024

Hi Anne, Thank you very much for the kind words. We hope you are settling in well and thanks for being a valued customer of ours. Best regards Dean Sargeant

5/5

Google

Dean, Graham and the team provided an excellent service despite a tough market. Very personable, helpful and persistent - I would recommend them to anyone.

Claire · 18 June 2019 · Sargeants London (141- 143 Northfield Avenue)

Agent replied · 16 June 2024

Dear Claire, Thank you very much for taking the time to write this review. Customer service is vital to our business and we appreciate your feedback. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Sargeants

1/5

Google

Ignored all tenant questions. Refused to pass questions onto the LL and claimed we could discuss changes to the contract with the LL after we had signed it and paid the deposit.

Mike · 18 June 2019 · Sargeants London (141- 143 Northfield Avenue)

Agent replied · 16 June 2024

Hi Mark, I'm sorry to hear you experience with us wasn't as expected. Please contact me at info@sargeants.london and we can look in to the matter for you. Best regards Dean Sargeant

5/5

Google

Fantastic services from Sargeants. As a tenant of a managed property they were always on the ball and went above and beyond whenever needed. Particularly Georgina and Angelika

Samuel · 18 June 2019 · Sargeants London (141- 143 Northfield Avenue)

Agent replied · 16 June 2024

Thank you very much Samuel. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards

5/5

Google

Claire has been a huge help during our house hunting process. Thank you so very much for your time and for taking us around to so many house viewings (often at very short notice). We have been so impressed with your professionalism and enthusiasm. Although we ultimately went with a property marketed by another agent, we wouldn't hesitate in recommending Claire or Sargeants to any of our friends who are looking in the area.

Joyce · 18 June 2019 · Sargeants London (141- 143 Northfield Avenue)

Agent replied · 16 June 2024

Thank you so much Joyce and Nic. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Sargeants

5/5

Google

Rating only, no written review.

Radoslaw · 18 June 2018 · Sargeants London (141- 143 Northfield Avenue)

Agent replied · 16 June 2024

Hi Rosh, Thanks for the awesome 5 star review. Best regards The team at Sargeants

1/5

Google

This company let my daughter and her partner live in a flat with damp on the bedroom wall for months. They blamed workmen, the landlord everyone except themselves for not attending to it in a timely manner.. Eventually, when the wall was treated it was then left unpainted for weeks and was unsightly. My daughter 's partner offered to paint the wall himself as it was taking so long!!! He painted it and they paid him. Following criminal damage to the property the bedroom window was left for weeks without being repair again all they offered was excuses. After a nightmare tenancy Sargeants held her to the lease to the bitter end and made no concessions whatsoever claiming that it was the landlady and not them !!! They are a joke.

Natalie · 18 June 2018 · Sargeants London (141- 143 Northfield Avenue)

Agent replied · 16 June 2024

Dear Natalie, We're sorry to hear your daughter had a poor experience with a property that we managed on the landlords behalf. Our dedicated property management team did everything they could to resolve the issues raised amicably, including numerous visits to the property to provide quotes for the works required. However we can only request that works are carried by the landlord as we do not have the authority to carry out works without express permission. We also cannot arrange for amendments to contracts unless the landlord agrees and in this instance they did not. Best Regards Sargeants

5/5

Google

We used Sargeants to both sell our old home and buy are new one here in Ealing, we had a great experience with this local, honest and friendly agent. Having previously bought and (attempted) to sell in the area before using other competitors of Sargeants, we can safely say that they are the best estate agents Ealing has. They are very knowledgable, extremely professional and listen to your requirements. Dean, Claire, Sally and the team are all very lovely too which is an added bonus, thanks Sargeants for helping us sell our first home and find our dream next move here in Northfields

Sara · 18 June 2018 · Sargeants London (141- 143 Northfield Avenue)

Agent replied · 16 June 2024

Dear Sara, Thank you very much for your great review. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Sargeants

5/5

Google

A really professional company who go above and beyond with trying to help their tenants. As a tenant i found them very helpful with helping me find a suitable home as well as talking me through the process. They now manage the property and have been very helpful with any questions i have raised. Angelika is always responsive and very good at communicating if there are any delays.

Nick · 18 June 2018 · Sargeants London (141- 143 Northfield Avenue)

Agent replied · 16 June 2024

Thanks for the awesome review Nick! Your feedback is very much appreciated. Best regards The team at Sargeants

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Sargeants

Which Sargeants office has the most reviews?

London (141- 143 Northfield Avenue) has the most, with 678 reviews rated 4.8 out of 5, followed by London (76 Greenford Avenue) with 313.

Where are the Sargeants offices?

The two Sargeants offices, by town:

Has Sargeants won any awards?

Yes. In The Trusted Agent 2026 awards, London won Trusted Agent.

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What do you need help with?

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