Trusted Agent profile

Sargeants estate agents in London

4.8

★★★★★ Excellent

726 reviews across 2 offices and 3 platforms

Sargeants has two offices, all in London. Together they have 726 reviews on three platforms, rated 4.8 out of 5 overall.

Google logo

4.8 / 5

451

Reviews on Google

All 2 offices

Facebook logo

3.2 / 5

9

Reviews on Facebook

All 2 offices

Trustpilot logo

266

Reviews on Trustpilot

Business-wide

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Our offices

Sargeants's two offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Sargeants, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews on Google

Showing 450 reviews on Google only. Show every review

5/5

Google

Sargeants team was amazing from start to finish. They managed to sell our property when others failed. Everyone in the team is extremely professional and genuinely lovely. They kept us informed at every stage and gave us guidance when it was needed. We felt they were on our side throughout the process. Thank you

Elwira · 17 June 2023 · Sargeants London (141- 143 Northfield Avenue)

Agent replied · 16 June 2024

Thanks Elwira for your five star review! Our team work so hard to ensure we're delivering great customer service so it's great to hear your thoughts - All the best, Team Sargeants

5/5

Google

It took us less than 1 week to get an offer for asking price after Sargeants put our property on the market. Dean's valuation was spot on, and Soraya then took on all hard work to make sure all process runs smoothly. In my opinion - Sargeants agency is upper class team working on surprisingly reasonable rates

Andrius · 17 June 2023 · Sargeants London (141- 143 Northfield Avenue)

Agent replied · 16 June 2024

Thank you for taking the time to write your review and it was a pleasure to work with you. Soraya and the team really do aim to make the process as smooth as possible. We are an independent business so every positive experience for our clients is a big win for us. Sending our very best wishes - Team Sargeants

5/5

Google

We instructed Sargeants on our house sale in the summer of 2022. Having spoken with several local agents, Dean’s knowledge of the local market as well as his professional, reassuring (and not too pushy) approach was in stark contrast to others we had spoken with and this was the key factor in our decision to go with Sargeants. Although the commission was slightly higher than what others had put forward, we felt it was worth the extra investment. Dean’s valuation and tactical advice at the outset was spot on and ultimately resulted in an overwhelming level of interest. Soraya took the lead on the practical aspects, arranging viewings and liaising with potential buyers. Given we had over 40 viewings the process was managed very well. The sale process had its moments but Soraya was great throughout and on top of it at all times, keeping things moving and liaising with the solicitors and the buyers regularly. Dean was always on hand for extra support if required as there were a few tense moments, which we greatly appreciated and again the tactical advice was spot on. The sales team was great to deal with and we never questioned our decision to go with Sargeants. It is also worth mentioning that we were selling and moving into a rental. Luckily we managed to secure a rental through Sargeants and Aston (along with Gary and others) was fantastic in managing that process and liaising with the sales team to make sure the rental and sales process ran in parallel so that we could sign the AST and exchange on our sale simultaneously. It’s clear the Sargeants team follow Dean’s lead on remaining calm and professional throughout, following up as required but not being too pushy, qualities demonstrated by Soraya and Aston. We very much hope our next house purchase is also through Sargeants.

Mateen · 17 June 2023 · Sargeants London (141- 143 Northfield Avenue)

Agent replied · 16 June 2024

Dear Mateen, thank you for taking the time to leave such a great five star review and it's lovely to hear that you enjoyed working with us as much as we enjoyed working with you! All the best - Team Sargeants

5/5

Google

Hayley was the fab estate agent for our purchase of our first house. From the first viewing of the flat to finally getting the keys (with many frantic phone calls and emails in between), she was with us the whole way through and was so patient. She was also able to recommend local lawyers and builders, which was so helpful as we didn’t know the area well, and helped us keep all the admin progressing at the same time. Thank you so much Hayley and the rest of the team! Becca and James

Rebecca · 17 June 2023 · Sargeants London (141- 143 Northfield Avenue)

Agent replied · 16 June 2024

Thank you Rebecca for your kind words and five star review - we'll make sure to pass this on to Hayley and it's great to hear that you enjoyed working with us! - All the best, Team Sargeants

5/5

Google

Last weekend, we had a few house viewings to go to. Two were from Sargeants. A lovely, attentive lady called Hailey showed us the first house and when a question was asked by us, she tried to answer all that she could. She also showed us a second Sargeants house. We had a few questions like how much would it would cost to put a bathroom downstairs (in place of the storage space). She rang her dad kindly to ask, and gave us a rough answer, which was super helpful :) I highly recommend Sargeants and I also highly recommend Hailey! We would love to sell our house with Hailey at Sargeants! Best wishes, Emilia and parents

Emilia · 17 June 2023 · Sargeants London (141- 143 Northfield Avenue)

Agent replied · 16 June 2024

Thank you Emilia for your lovely five star review - Hayley will be so pleased to hear that you had a great experience working with us! - All the best, Team Sargeants

5/5

Google

I literally don't have a bad word to say about Sargeants - we sold and bought property through them and both processes were handled perfectly start to finish. On our sale they achieved 3 offers (two at over asking price) within a week, and on our purchase they were always on hand to answer questions and keep open lines of communication with our Sellers and their solicitors. Having lived in London over 20 years and used many estate agents in the past, I can safely say none compare to Sargeants. Hayley and Soraya are friendly, pro-active and so professional, and Paula does an amazing job and is so helpful. These three are a dream team and I highly recommend them. Thanks everyone - you're the best!

Lisa-Jane · 17 June 2023 · Sargeants London (141- 143 Northfield Avenue)

Agent replied · 16 June 2024

Thank you for sharing your feedback with us - it was a pleasure to work with you and we are so glad that you had a great experience working with us. We are an independent business so every positive experience for our clients is a big win for us. Sending our very best wishes - Team Sargeants

5/5

Google

Sargeants made my lettings process as stress free as possible. Being a sole occupant moving into the area (and hearing lots of London renting horror stories!), I was quite anxious to start with, but I feel very lucky to be in safe hands here. I spoke with both Gary and Raul who were very friendly and professional, really prompt with communication and always on hand to answer any questions I had. Everything has been handled well in advance for my move in date, so I can now look forward to starting my new life in my beautiful new home.

Holly · 17 June 2023 · Sargeants London (141- 143 Northfield Avenue)

5/5

Google

Sargeants are a fantastic agent, would highly recommend them, so professional! Special thanks to Hayley who made it seamless from start to finish, we couldn’t have wished for a better person to help us in our house shopping journey, no question was a silly question (we were a bit lost) and she was just so supportive, it felt like dealing with a friend and she always had our best interests at heart and it was such a difficult time to be buying or renting but she made it seem easy! Me and my husband feel so lucky we were introduced to her for such a big part of our life.

Jessica · 17 June 2023 · Sargeants London (141- 143 Northfield Avenue)

Agent replied · 16 June 2024

Thank you Jessica for such a lovely review! Feedback ensures we are working towards delivering the best customer service possible and it's great to know you enjoyed working with us and Hayley in particular. All the best - Team Sargeants

5/5

Google

This has been the smoothest and quickest rental procedure ever! Raul is an absolute gem; really helpful, responsive and maintains a positive and friendly attitude which is reassuring, especially when dealing with stressful procedures. We saw the flat we loved on a Saturday and within a week everything was pretty much done! Thank you Raul and Sargeants :)

Areti · 17 June 2023 · Sargeants London (141- 143 Northfield Avenue)

5/5

Google

Had a great experience with Sargeants, I dealt with a lady called Hayley who went above and beyond to make sure we found the perfect house for us. Whenever she had anything that she thought would be suitable for us, she would call us prior to let us know that the property was coming to market. She was very proactive and her level of professionalism was fantastic. I felt thoroughly looked after and genuinely cared for during my house search. I have dealt with a lot of agents but Sargeants were by far the best.

Marie · 17 June 2023 · Sargeants London (141- 143 Northfield Avenue)

Agent replied · 16 June 2024

Thanks Lauren for the awesome review - we'll make sure this is passed on to Hayley! Feedback is so important to us and it's amazing to hear you had such a great experience. Please do let us know if there's anything else we can help with in the future. All the best - Team Sargeants

5/5

Google

Sargeants London , as a property agents they were very helpful especially Ms.Hayley,she was quick in making and arranging appointments/house tours whenever needed,Helped us to overcome some worries we had about the property we purchased and gave us a professional and subjective advise , I really appreciate her efforts and patience as well as her friendly attitude. I can’t say enough about my experience with Sargeants/ Ms.Hayley I really recommend them as an agent as they set very good standards and provide an excellent service.

Fatma · 17 June 2023 · Sargeants London (141- 143 Northfield Avenue)

Agent replied · 16 June 2024

Dear Fatma, thank you for taking the time to leave such a great review and it's lovely to hear that you enjoyed working with us - Team Sargeants

5/5

Google

Rating only, no written review.

Josh · 17 June 2023 · Sargeants London (76 Greenford Avenue)

Agent replied · 16 June 2024

Thank you for your five star review Josh - we are so glad you had a great experience working with us and all reviews really do mean a lot to our team. All the best - Team Sargeants

5/5

Google

I had the pleasure of making some enquiries with Sargeants Hanwell recently. The team who dealt with me were very welcoming and accommodating, ensuring they did the best they could to help me out! I would 100% recommend going to them- I didn’t feel stupid asking them questions as, like most people, this stuff goes over my head, but they took the time to make sure I knew what was happening throughout! Thank you!

Jake · 17 June 2023 · Sargeants London (76 Greenford Avenue)

Agent replied · 16 June 2024

Thank you Jake for the five star review and we're glad you had a great experience working with us! All the best - Team Sargeants

5/5

Google

Excellent service from Rachel Flynn, She is extremely professional and helpful. What a pleasure :)

Latoya · 16 April 2023 · Sargeants London (76 Greenford Avenue)

Agent replied · 16 June 2024

Thank you Latoya for such a lovely review! Feedback ensures we are working towards delivering the best customer service possible and it's great to know you enjoyed working with us and Rachel in particular. All the best - Team Sargeants

5/5

Google

Highly professional and friendly, helpful staff. Our experience with them for the last few years has been positive with smooth communication all along.

Lina · 16 April 2023 · Sargeants London (76 Greenford Avenue)

Agent replied · 16 June 2024

Thank you Lina for taking the time to write this review - It's amazing to know that have enjoyed working with us over the past few years! All the best - Team Sargeants

5/5

Google

very satisfied with the services provided by Sargeants specially Raul and Rachel who helped us a lot with rental agreement and moving process

Guilherme · 16 April 2023 · Sargeants London (76 Greenford Avenue)

Agent replied · 16 June 2024

Thank you Guilherme for such a lovely review! Feedback ensures we are working towards delivering the best customer service possible and it's great to know you enjoyed working with us and Raul and Rachel in particular. All the best - Team Sargeants

5/5

Google

Any estate agent that has THIS as their front window has gotta be good!! All hail the "father of loud" \../

Rob · 16 April 2023 · Sargeants London (76 Greenford Avenue)

Agent replied · 16 June 2024

Thank you Rob for the five star review and it's great to know you're a fan of our new office in Hanwell! - All the best, Team Sargeants

5/5

Google

Fantastic experience from the very first meeting. Friendly, knowledgeable and helpful - nothing was too much trouble and they kept us informed every step of the way. I cnnot recommend Sargeants, especially Sargeants @ Hanwell, enough!

Zara · 16 April 2023 · Sargeants London (76 Greenford Avenue)

Agent replied · 16 June 2024

Thank you Zara for the five star review and we're glad you had a great experience working with us! All the best - Team Sargeants

5/5

Google

We recently bought a house through Sargeants in Hanwell and have been really pleased with how smooth and easy it has been. Sally has been brilliant the whole way through.

Rebecca · 16 April 2023 · Sargeants London (76 Greenford Avenue)

Agent replied · 16 June 2024

Thank you Rebecca for your wonderful review - our Sales team will be happy to hear that you had a great experience working with us and we'll be sure to pass this feedback on to Sally. All the best - Team Sargeants.

5/5

Google

We recent bought a property through Sargeants. Sally and her team have been professional, responsive and helped us navigate through a number of complex issues, all while being friendly and helpful. Excellent all round.

Chris · 16 April 2023 · Sargeants London (76 Greenford Avenue)

Agent replied · 16 June 2024

Thank you for your review Chris - We're delighted to hear that you had a great experience with us! - Team Sargeants

5/5

Google

Excellent experience buying a property with Sargeants. I dealt with Hayley Knowles and she was very professional, knowledgeable and most important eager to help the buyer and make sure all questions got answered. Hayley was super responsive and never had to be chased for anything helping us massively to finalise the transaction within the timeframe we had initially set. After having dealt with so many estate agents during the process of buying a house, I can clearly say that she was the best and I can highly recommend.PositiveResponsiveness, Professionalism

Andres · 26 August 2022 · Sargeants London (141- 143 Northfield Avenue)

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Sargeants

Which Sargeants office has the most reviews?

London (141- 143 Northfield Avenue) has the most, with 678 reviews rated 4.8 out of 5, followed by London (76 Greenford Avenue) with 313.

Where are the Sargeants offices?

The two Sargeants offices, by town:

Has Sargeants won any awards?

Yes. In The Trusted Agent 2026 awards, London won Trusted Agent.

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What do you need help with?

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