Trusted Agent profile · Berkshire
★★★★★
1,069 reviews across 4 offices and 3 platforms
Sansome & George Residential Sales Ltd has four offices, in Reading (two offices) and Tilehurst (two offices) (Berkshire). Together they have 1,069 reviews on three platforms, rated 4.8 out of 5 overall.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sansome & George Residential Sales Ltd's four offices, most reviewed first. Each has its own page.
Showing 1,002 reviews on Google only. Show every review
5/5
GoogleI have used S&G on two occasions. Both times I have received a high level of service and was kept well informed of updates. The second occasion wasn’t a smooth one in selling a property but the team were amazing and went above and beyond to ensure everything went through. Highly recommend Sansome & George.
Dear Carly Thank you for leaving such a lovely review. Best wishes from all the team at Sansome & George Estate Agents in Tilehurst.
5/5
GoogleI wouldn’t hesitate to recommend Sansome & George or use them again. The team is fantastic. I can’t rate the customer service & communication throughout the selling and buying process highly enough. The knowledge & guidance is priceless. It made what is a very stressful process much less stressful !
Dear lisa Thank you for taking the time to write a review. Good luck in your new home from all the team at Sansome & George Estate Agents in Tilehurst.
5/5
GoogleI wouldn’t hesitate to recommend Sansome & George or use them again. The team is fantastic. I can’t rate the customer service & communication throughout the selling and buying process highly enough. The knowledge & guidance is priceless. It made what is a very stressful process much less stressful !
Dear lisa Thank you for taking the time to write a review. Good luck in your new home from all the team at Sansome & George Estate Agents in Tilehurst.
1/5
GoogleVery bad customer service Very rude people No responsibility Bekki, I do not recommend this agency
Dear Ms Bultowicz I understand that you have brought a property next to a home that we let and manage on behalf of a landlord. We have been informed by our client that the front wall is not owned by them. Please seek legal advice on who owns the boundary if you disagree. I do not appreciate your inappropriate conduct by telephone and in person yesterday. Quite frankly we terminated the call due to your forceful behaviour. If you are willing to have a calm and sensible conversation, I will be willing to discuss this with you. Thank you. Paul - Director
5/5
GoogleBrilliant service worth recommending to friends and family!
Thank you Agnieszka Best wishes from all the team at Sansome & George Estate Agents in Tilehurst.
5/5
GoogleI have used S&G on two occasions. Both times I have received a high level of service and was kept well informed of updates. The second occasion wasn’t a smooth one in selling a property but the team were amazing and went above and beyond to ensure everything went through. Highly recommend Sansome & George.
Dear Carly Thank you for leaving such a lovely review. Best wishes from all the team at Sansome & George Estate Agents in Tilehurst.
5/5
GoogleSansome and George, particularly Anthony, and Barbara in the completions team were fantastic at ensuring our purchase was as smooth as possible. Barbara was great at co-ordinating all parties, so much better than other estate agents we have dealt with.
Dear Isabel Thank you so much for your kind review of our business. Best wishes from all the team at Sansome & George Estate Agents in Tilehurst.
5/5
GoogleBecky has been absolutely brilliant in ensuring we had a smooth experience renting our new home. She was excellent when showing us the property and continued to make us feel at ease throughout the entire process. After an unfortunate experience with another estate agent, this was exactly the kind of confidence & communication my partner & I were looking for. I wouldn't hesitate for a minute to put my trust in Sansome & George again. Highly recommended.
Hello Jake Thank you for your kind review. From all the team at Sansome & George Estate Agents in Tilehurst.
5/5
GoogleSansome & George got to be one of the best estate agencies me and my husband have been in contact with and we have been in contact with many. Been searching for our perfect home for a long while and must say Sansome & George agents have been great. Esp. Ben and Jane from West Berkshire branch. They are genuine and they care for both sellers and buyers interest. They made our exchange super easy and smooth. We do recommend them for any one looking to purchase or sell a home.
Dear Doaa Thank you for leaving such a lovely review. Best wishes from all the team at Sansome & George Estate Agents in Tilehurst.
5/5
GoogleAmazing staff and very experienced. We are first time buyers and we were dreading this task but the S&G team lead by Barbara were super amazing and made it seamless experience. I would definitely recommend them to anyone especially having dealt with other estate agents in the Reading area (without naming). Many thanks S&G team and we are in a happy place :)
Dear Mr Abdel Thank you for your kind feedback . That's lovely to hear. Best wishes from all the team at Sansome & George Estate Agents in Tilehurst.
5/5
GoogleAmazing staff and very experienced. We are first time buyers and we were dreading this task but the S&G team lead by Barbara were super amazing and made it seamless experience. I would definitely recommend them to anyone especially having dealt with other estate agents in the Reading area (without naming). Many thanks S&G team and we are in a happy place :)
Dear Mr Abdel Thank you for your kind feedback . That's lovely to hear. Best wishes from all the team at Sansome & George Estate Agents in Tilehurst.
5/5
GoogleSansome and George, particularly Anthony, and Barbara in the completions team were fantastic at ensuring our purchase was as smooth as possible. Barbara was great at co-ordinating all parties, so much better than other estate agents we have dealt with.
Dear Isabel Thank you so much for your kind review of our business. Best wishes from all the team at Sansome & George Estate Agents in Tilehurst.
5/5
GoogleSansome & George got to be one of the best estate agencies me and my husband have been in contact with and we have been in contact with many. Been searching for our perfect home for a long while and must say Sansome & George agents have been great. Esp. Ben and Jane from West Berkshire branch. They are genuine and they care for both sellers and buyers interest. They made our exchange super easy and smooth. We do recommend them for any one looking to purchase or sell a home.
Dear Doaa Thank you for leaving such a lovely review. Best wishes from all the team at Sansome & George Estate Agents in Tilehurst.
5/5
GoogleBecky has been absolutely brilliant in ensuring we had a smooth experience renting our new home. She was excellent when showing us the property and continued to make us feel at ease throughout the entire process. After an unfortunate experience with another estate agent, this was exactly the kind of confidence & communication my partner & I were looking for. I wouldn't hesitate for a minute to put my trust in Sansome & George again. Highly recommended.
Hello Jake Thank you for your kind review. From all the team at Sansome & George Estate Agents in Tilehurst.
5/5
GooglePaul, Barbara and all of the team have been fantastic. We had a few offers and agreed a sale (in excess of the asking price) within 2 working days of the house being placed on the market after asking those that had offered to put in their best and final offers. We are also buying through S&G and whilst the purchase has been a little more complicated, we were kept fully informed and supported throughout by Paul, Barbara, and the rest of the team in their absence.
Dear Thomas Thank you for buying and selling via Sansome & George. Thank you also for your business on the removals via Ferriday & Alder. With very best wishes from Paul and the whole team.
5/5
GoogleAn excellent experience of selling a house through Sansome & George, Tilehurst. From valuation through viewings to completion, the S&G team were exemplary. Special thanks must go to Barbara who consulted, liaised and kept us up to date, whilst juggling multiple challenges at the same time. Thank you so much- your professional help has been greatly appreciated.
Dear Sue Thank you so much for your business on both the house sale and both removals via Ferriday and Alder. With very best wishes from Paul and the whole team at Sansome & George in Tilehurst
5/5
GoogleAn excellent experience of selling a house through Sansome & George, Tilehurst. From valuation through viewings to completion, the S&G team were exemplary. Special thanks must go to Barbara who consulted, liaised and kept us up to date, whilst juggling multiple challenges at the same time. Thank you so much- your professional help has been greatly appreciated.
Dear Sue Thank you so much for your business on both the house sale and both removals via Ferriday and Alder. With very best wishes from Paul and the whole team at Sansome & George in Tilehurst
5/5
GoogleBarbara was amazingly helpful with our purchase. Would highly recommend to anyone looking to buy or rent with S&G . Thank you Barbara! :)
Dear Lee Thank you for taking the time to do a review. Best wishes from all the team at Sansome & George Estate Agents in Tilehurst.
5/5
GoogleBarbara was amazingly helpful with our purchase. Would highly recommend to anyone looking to buy or rent with S&G . Thank you Barbara! :)
Dear Lee Thank you for taking the time to do a review. Best wishes from all the team at Sansome & George Estate Agents in Tilehurst.
5/5
GoogleHighly recommend this company.Barbara deserves a special thanks for her hard work in keeping us informed every step of sale.
Dear Tim Thank you for your kind feedback. Best wishes from all the team at Sansome & George Estate Agents in Tilehurst.
5/5
GoogleGreat service and support throughout the selling process.
Dear Paul Thank you for taking the time to write in and do a review. Best wishes from all the team at Sansome & George Estate Agents in Tilehurst.
1/5
GoogleRented a property 'managed' (term used loosely) by S&G -- our property manager was changed twice after staff left the company, without us being informed and left to email an account that was no longer in use. The company couldn't seem to decide whether they managed the property or the landlord did, as whenever an issue arose and we contacted the property manager, we still had to wait between days and months for the landlord to decide what to do. All of this inconvenience and back-and-forth waiting for action to be taken on repairs was incredibly frustrating. We were even told that whilst waiting for an emergency repair, we would have to wait an extra 2 days for the landlord to come and view the issue before anything could be done, despite the property manager having pictures and videos displaying that the repair was needed same day. Waiting for 2 groups of people to actually do their jobs every time something needed doing resulted in a year-long wait for another repair for an issue that was present before we moved in. S&G constantly blamed the landlord, the landlord constantly avoided actually resolving the issue, promising to send contractors who never showed. In total, it took ~12 months for repairs to be arranged despite constant reminders that we were still waiting. S&G were no help whatsoever in this situation. When we attempted to call the agency to resolve any issues, the phones were almost always disconnected, no longer in use (despite the numbers being displayed on their website or email signatures), or simply left to ring as if no-one was in the office. At the end of tenancy, our check-out report evidenced that we as tenants had left the property in a better condition than it was when we moved in (including paying for professional cleaning despite it not having been done before we moved in, and complete garden clearance despite it being hugely overgrown when we moved in). The landlord still attempted to take over £100 from our deposit for spurious charges from the check-out report, despite the recommendation of the inventory clerk being that we receive our full deposit back. Again, S&G were no help whatsoever, choosing to spend their time ignoring the inventory report and instead attempting to defend the landlord's blatant thievery against the recommendations of the company they chose to carry out the report. In the end, whilst we attempted to resolve the deposit dispute and request invoices for work carried out as proof of the necessity of the deduction, S&G decided to ignore us altogether and did not respond to our emails again, only sending repeat requests for the evidence-less deductions that they felt entitled to. All in all, a terrible experience renting through them. They allow landlords to get away with deliberate delays in essential repairs and deposit theft, have a total lack of communicaton or responsibility, and seemingly don't actually manage a thing, despite claiming to be property managers. They were worse than useless for the duration of our tenancy, as well as the period following whilst we attempted to rightfully claw back our deposit from them.
Thank you for reviewing our business. Please can you call Paul at the Tilehurst office and I will be very happy to listen to your concerns and help resolve the matter in any way I can. Best wishes Paul
5/5
GoogleGreat service and support throughout the selling process.
Dear Paul Thank you for taking the time to write in and do a review. Best wishes from all the team at Sansome & George Estate Agents in Tilehurst.
5/5
GoogleWe have recently bought a property in Tilehurst, Reading which was sold through S & G. We experienced superb service all round and Barbara was exceptional. Recommended.
Thank you for leaving such a positive review on the overall service you have received from our team. Good luck in your new home. Best wishes from all the team at Sansome & George Estate Agents in Tilehurst.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Sansome & George Residential Sales Ltd, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
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Reading (298 Oxford Road) has the most, with 414 reviews rated 4.8 out of 5, followed by Tilehurst with 393.
The four Sansome & George Residential Sales Ltd offices, by town:
Yes. In The Trusted Agent 2026 awards, Reading won Gold and Tilehurst won Gold.
