Sansome & George Residential Sales Ltd estate agents in Reading and Tilehurst

★★★★★ 5/5

Google

Brilliant service worth recommending to friends and family!

Agnieszka · 11 November 2023 · Sansome & George Residential Sales and Lettings

★★★★★ 5/5

Google

Great service and support throughout the selling process.

Paul · 11 November 2023 · Sansome & George Residential Sales and Lettings

★★★★★ 1/5

Google

Very bad customer service Very rude people No responsibility Bekki, I do not recommend this agency

Iwona · 11 November 2023 · Sansome & George Residential Sales and Lettings

★★★★★ 5/5

Google

Excellent service from Sansome and George and especially from Barbara at Neville and Turner who worked very hard on our behalf.

Linda · 11 November 2023 · Sansome & George Residential Sales and Lettings

★★★★★ 5/5

Google

Really satisfied with the service, the agents build a great relationship with their clients. Full transparency throughout

Lucy · 11 November 2023 · Sansome & George Residential Sales and Lettings

★★★★★ 5/5

Google

Highly recommend this company.Barbara deserves a special thanks for her hard work in keeping us informed every step of sale.

Tim · 11 November 2023 · Sansome & George Residential Sales and Lettings

★★★★★ 5/5

Google

Recently sold my property with S&G Tilehurst, sales team where very good and helpful Becky was delight to work with and very helpful , Charlie was easy too work with and was very helpful, barbra the aftersales manager was very helpful and very willing to get out sale through as quickly as possible even with a few issues that popped up in the process, great service All round

Craig · 11 November 2023 · Sansome & George Residential Sales and Lettings

★★★★★ 5/5

Google

We have recently bought a property in Tilehurst, Reading which was sold through S & G. We experienced superb service all round and Barbara was exceptional. Recommended.

Karen · 11 November 2023 · Sansome & George Residential Sales and Lettings

★★★★★ 5/5

Google

Barbara was amazingly helpful with our purchase. Would highly recommend to anyone looking to buy or rent with S&G . Thank you Barbara! :)

Lee · 11 November 2023 · Sansome & George Residential Sales and Lettings

★★★★★ 5/5

Google

We just bought our first house yesterday. I want to specially thank to Charlie and Barbara who helped us at every step of our housing process. Please visit my restaurant taste of tandoori for special service and discounts.

Manjeet · 11 November 2023 · Sansome & George Residential Sales and Lettings

★★★★★ 4/5

Google

I see Sansome & George are very professional and nice, I didn't any issue throughout the journey of process buying the property. If they are issues If I contact them, they keep chasing on my behalf.

Pasha · 11 November 2023 · Sansome & George Residential Sales and Lettings

★★★★★ 5/5

Google

We have worked with Barbara during our buying new house process.I will definitely recommend Barbara because she was doing her job very professionally, responded very quickly to emails and messages and provided good explanation in some situations if you don't know.

Liuba · 11 November 2023 · Sansome & George Residential Sales and Lettings

★★★★★ 5/5

Google

Appreciate Barbara's efforts during our sale. She is on top of everything and always one step before her clients. It is indeed not an easy job and require years experiences. Well done Barbara!

Suzie · 11 November 2023 · Sansome & George Residential Sales and Lettings

★★★★★ 5/5

Google

I was the executor for a friend who died and had to deal with the sale of his flat. His solicitor put me in touch with Sansome and George. I found the agency to be extremely helpful in dealing with the sale. My friend's flat, to put in mildly, was not in the best of conditions, but nevertheless I believe that Sansome and George achieved the best result possible.

Howard · 11 November 2023 · Sansome & George Residential Sales and Lettings

★★★★★ 5/5

Google

First class service from start to finish. Their contract and pricing were clear. All the sales and post sales staff were knowledgeable, effective, efficient and friendly. The brochure/website photos and text were so good, they made me want to buy my own house!

Howard · 11 November 2023 · Sansome & George Residential Sales and Lettings

★★★★★ 5/5

Google

It is fair to say that Barbara has been extremely helpful during our purchase of our new home. She has gone over and above to pass on the information that we required to know during our purchase. I cannot but give the highest praise. Thank you Barbara.

Brian · 11 November 2023 · Sansome & George Residential Sales and Lettings

★★★★★ 5/5

Google

Spent summer 2022 hunting around Reading and experienced all the agents out there, some care, some don’t. Most just rush you around with no information. Honeslty, S&G was the most friendliest and helpful, on the week I had three to put an offer on, two was with them. Ben, the agent, Helped me get a good price on the one I went for, after losing out a few times before in BAFO. Then there is Babs / Barabara who manages the completions… she is the best person you could ever have to help complete. What a professional and a powerhouse, thank you !

Craig · 11 November 2023 · Sansome & George Residential Sales and Lettings

★★★★★ 5/5

Google

I exchanged on my new house yday after a protracted and complex chain. I have a week before my mortgage offer at 2.4% lapses ( which would be replaced at 6%). Barbara at S&G was so helpful and only for her constant chasing, we likely would not have have exchanged. She was a delight to deal with. Highly recommend her and the team. Greg Reading

Greg · 11 November 2023 · Sansome & George Residential Sales and Lettings

★★★★★ 5/5

Google

A good experience selling through Tilehurst Sansome and George. Anthony was very positive and helpful, moving quickly after our initial sale fell through. Barbara in the proceedings team was then a brilliant hello in getting everything completed. Thank you

Lu · 11 November 2023 · Sansome & George Residential Sales and Lettings

★★★★★ 5/5

Google

We have just completed on our house sale in Reading through S&G, and from the word go the team have been excellent. A special mention to our progressor Barbara who kept us up to date throughout the whole process and who put in unbelieveable work in the background to make things go through in a timely manner.

Paul · 11 November 2023 · Sansome & George Residential Sales and Lettings

★★★★★ 5/5

Google

Sansome and George/Neville Turner are poles apart from any other Estate agents. They really do stand out from the crowd in every way possible. Their staff are not only helpful, they are articulate, knowledgeable and friendly. They go above and beyond and do it genuinely. They want to avoid bidding wars too and this for us was a breath of fresh air. They understand that they are dealing with real people with real lives and it isn't just a property game. Their sales negotiator Barabara Legg is second to none! She helped us immensely even at the bottom end of the chain where her involvement should have stopped. She could see our agents weren't pulling their fingers out and I know, if it wasn't for her, we wouldn't be in our new property now! She is an absolute assest to your company and I cannot commend her enough along with Ben Tate. Keep up the good work!

Adele · 11 November 2023 · Sansome & George Residential Sales and Lettings

★★★★★ 5/5

Google

As a first-time home buyer, and recently returned to the UK after many years abroad, I knew nothing. Sales Progressor (Barbara Legg) kept me informed, reliably followed up where required, kept me focused and kindly shared her personal experience when I needed it. Becky Weller went out of her way to help as well. Without hesitation I would recommend Sansome & George (and Neville Turner). Thank you!

Claire · 11 November 2023 · Sansome & George Residential Sales and Lettings

★★★★★ 5/5

Google

11 months after accepting an offer on our property we finally moved in January of this year. Charlie was with us every step of the way and helped us find the right property for our family and supported us through the process. Our chain ended up being long and painful but wow did Barbara work hard to get it over the line. Barbara was so dedicated and determined and went above and beyond time and time again! Without Barbara our chain would not have completed. Thank you S&G!

Emma · 11 November 2023 · Sansome & George Residential Sales and Lettings

★★★★★ 1/5

Google

Rented a property 'managed' (term used loosely) by S&G -- our property manager was changed twice after staff left the company, without us being informed and left to email an account that was no longer in use. The company couldn't seem to decide whether they managed the property or the landlord did, as whenever an issue arose and we contacted the property manager, we still had to wait between days and months for the landlord to decide what to do. All of this inconvenience and back-and-forth waiting for action to be taken on repairs was incredibly frustrating. We were even told that whilst waiting for an emergency repair, we would have to wait an extra 2 days for the landlord to come and view the issue before anything could be done, despite the property manager having pictures and videos displaying that the repair was needed same day. Waiting for 2 groups of people to actually do their jobs every time something needed doing resulted in a year-long wait for another repair for an issue that was present before we moved in. S&G constantly blamed the landlord, the landlord constantly avoided actually resolving the issue, promising to send contractors who never showed. In total, it took ~12 months for repairs to be arranged despite constant reminders that we were still waiting. S&G were no help whatsoever in this situation. When we attempted to call the agency to resolve any issues, the phones were almost always disconnected, no longer in use (despite the numbers being displayed on their website or email signatures), or simply left to ring as if no-one was in the office. At the end of tenancy, our check-out report evidenced that we as tenants had left the property in a better condition than it was when we moved in (including paying for professional cleaning despite it not having been done before we moved in, and complete garden clearance despite it being hugely overgrown when we moved in). The landlord still attempted to take over £100 from our deposit for spurious charges from the check-out report, despite the recommendation of the inventory clerk being that we receive our full deposit back. Again, S&G were no help whatsoever, choosing to spend their time ignoring the inventory report and instead attempting to defend the landlord's blatant thievery against the recommendations of the company they chose to carry out the report. In the end, whilst we attempted to resolve the deposit dispute and request invoices for work carried out as proof of the necessity of the deduction, S&G decided to ignore us altogether and did not respond to our emails again, only sending repeat requests for the evidence-less deductions that they felt entitled to. All in all, a terrible experience renting through them. They allow landlords to get away with deliberate delays in essential repairs and deposit theft, have a total lack of communicaton or responsibility, and seemingly don't actually manage a thing, despite claiming to be property managers. They were worse than useless for the duration of our tenancy, as well as the period following whilst we attempted to rightfully claw back our deposit from them.

A · 11 November 2023 · Sansome & George Residential Sales and Lettings