Trusted Agent profile
★★★★★
2,263 reviews across 3 offices and 2 platforms
RW Invest has three offices, in Liverpool, Salford and London. Together they have 2,263 reviews on two platforms, rated 4.7 out of 5 overall.
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RW Invest's three offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for RW Invest, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotAdam was very supportive and always…
Adam was very supportive and always paying attention to each step in the process, making it very easy to complete the contract exchange in a very smooth way
Thank you for sharing your experience. We're glad to hear that you found the process smooth and supportive. We value feedback like yours as it highlights the dedication of our team members to providing excellent service.
5/5
GoogleVery good experience with Chloe She helped with everything and made sure everything was going smooth Thankyou Looking forward to the get the key
Thank you for your kind words! We're thrilled that Chloe provided you with the assistance you needed and ensured everything went smoothly. We hope the key handover process is just as seamless, and we're always here for support.
5/5
GoogleI purchased an apartment through RWinvest Liverpool with Heather Wilson as Client Relations Manager. I found Heather to be an excellent customer service professional who provided plenty of valued help and advice and diligent follow up. At all times she showed professionalism, integrity and trustworthiness. As with any property purchase there were stressful events when things didn’t go exactly to plan, but I was very glad to have Heather as the point person to resolve problems.
Thank you for sharing your experience! We are delighted to hear about your positive interaction with our team and Heather’s dedication. Purchasing property can indeed come with challenges, and we are pleased that Heather was able to provide the support and professionalism needed throughout the process. Your feedback underscores the commitment we have to ensuring a seamless experience for all clients.
5/5
GoogleI had a very difficult process closing a deal but RW Invest went the extra mile to keep everything rolling. Shout out to Adam Burns for his excellent communication and all the work he put in to get this completed.
Thank you for sharing your experience. We're pleased to hear that Adam provided excellent support during a challenging process. Our team remains dedicated to assisting clients through every step of their journey.
5/5
GoogleReally appreciate and enjoyed the support provided by the RW Invest team. Always ready to help to answer questions, accommodate requests when possible, and being on top of things. Special mention to Client Care Executive, Adam Burns, who has been outstanding in making the purchase process to the exchange of contracts be a smooth process.
Really appreciate and enjoyed the support provided by the RW Invest team. Always ready to help to answer questions, accommodate requests when possible, and being on top of things. Special mention to Client Care Executive, Adam Burns, who has been outstanding in making the purchase process to the exchange of contracts be a smooth process.
5/5
GoogleI purchased an apartment in April 2026 through RWinvest Liverpool with Heather Wilson as Client Relations Manager. I found Heather to be an excellent customer service professional who provided plenty of valued help and advice and diligent follow up. At all times she showed professionalism, integrity and trustworthiness. As with any property purchase there were stressful events when things didn’t go exactly to plan, but I was very glad to have Heather as the point person to resolve problems.
Thank you for sharing your experience! We are delighted to hear about your positive interaction with our team and Heather’s dedication. Purchasing property can indeed come with challenges, and we are pleased that Heather was able to provide the support and professionalism needed throughout the process. Your feedback underscores the commitment we have to ensuring a seamless experience for all clients.
5/5
TrustpilotRWInvest is brilliant
RWInvest is brilliant! The team -- from Anthony Santos who first brought the project to my attention, to Adam Burns who helped the post purchase process -- was always present to answer questions, provide more context and history, clarify processes and procedures etc. That made me more confident in my decision process, as well as ensuring everything went smoothly. I have trusted RWInvest in providing me with good advice, great opportunities, and excellent support.
Thank you for sharing your wonderful experience! We're thrilled that you felt supported by our team throughout the process and that we could provide clarity and confidence in your decisions. Your positive feedback motivates us to continue delivering excellent guidance and opportunities to all our clients.
5/5
Trustpilot2nd time that I have purchased from RW…
2nd time that I have purchased from RW Invest. Always found them helpful and responsive - and on both occasions helped overcome potential handover difficulties with Legacie. Kallum particularly a great help.
Thank you for your valued feedback and for being a returning client. It's wonderful to hear that our team, particularly Kallum, was helpful and responsive throughout your experience. We're committed to providing excellent service and assisting with any challenges that may arise. If there's anything else we can do for you, don't hesitate to reach out.
5/5
TrustpilotApartment Purchase RWinvest Liverpool
I purchased an apartment through RWinvest Liverpool with Heather Wilson as Client Relations Manager. I found Heather to be an excellent customer service professional who provided plenty of valued help and advice and diligent follow up. At all times she showed professionalism, integrity and trustworthiness. As with any property purchase there were stressful events when things didn’t go exactly to plan, but I was very glad to have Heather as the point person to resolve problems.
Thank you for sharing your feedback about your experience. We're pleased to hear that Heather provided you with excellent support and guidance throughout the process. Your acknowledgment of her professionalism and dedication is greatly appreciated. Should you require further assistance or have any additional feedback, please don't hesitate to reach out.
5/5
GoogleI had a great experience with RWinvest Manchester. The team was highly professional, knowledgeable, and always willing to go the extra mile to help. They made the investment process clear and straightforward, providing valuable insights and regular updates along the way. Communication was excellent, and I always felt confident in their guidance. Their expertise and commitment to customer satisfaction really stand out. I would definitely recommend RWinvest Manchester to anyone looking for a reliable property investment company!
Thank you for your kind words and detailed feedback about your experience. We're thrilled that our team's professionalism and dedication to providing clear guidance met your expectations. Delivering excellent communication and support throughout the investment process is important to us. Your recommendation means a lot, and we appreciate the opportunity to assist you. Should you ever need further assistance, feel free to reach out.
5/5
GoogleThis is my first investment and I was very nervous about going into the unknown, Chloe has been so approachable and knowledgeable and made me feel at ease. She helped me with difficulties sorting out paperwork and even met with me to talk about the worries I had with it being my first investment. I am super excited to get started 😊 …
Thank you for sharing your experience! We're pleased to hear that Chloe was able to support you and provide a positive start to your investment journey. Your excitement is contagious, and we wish you success with this venture!
4/5
TrustpilotGreat support during competition process
Peter has been great support during the process of completing on both occasions as well as all issues arising after and in between. He has been attentive, professional and always very helpful in concluding issues and moving things on. Even things that are not directly within his remit.
Thank you for sharing your experience. We're delighted to hear about the excellent support Peter provided. Our team is committed to ensuring a smooth process for our clients, and feedback like yours highlights the dedication of our staff. We'll make sure to share your kind words with him.
1/5
TrustpilotReally poor communication
Really poor communication - missing furnishings from my building and absolutely no response from RWInvest or Legacie.
5/5
TrustpilotChloe and Peter have been so helpful…
Chloe and Peter have been so helpful and made me feel so at ease with the process so far. They have both been on hand to chat and talk to me about any worries I had. Super excited to get started with my first investment 😊
Thank you for your feedback! We're thrilled to hear that Chloe and Peter have been helpful and supportive, and we're glad you're feeling confident about starting your investment journey. If you have any further questions or need assistance, feel free to reach out. Best wishes!
5/5
GoogleI had the pleasure of working with Chloe Walker as my client care representative and she was great throughout the whole process from start to finish. Would highly recommend.
We're delighted to hear about your great experience working with Chloe Walker and appreciate your recommendation! We'll make sure to share your kind words with her.
5/5
GoogleGreat view from offices in the building
5/5
GoogleRating only, no written review.
5/5
GoogleChloe Walker was very professional. Helped me feel comfortable with the process and offered help at all steps along the way. Thank you
We greatly appreciate your kind words about our team member. We're thrilled to hear that Chloe made the process comfortable for you and provided helpful assistance at every step. Thank you for sharing your experience!
5/5
GoogleGreat support throughout the process till exchange,highly recommend working with RWinvest. Big Thank you to Antony Santons (Associate Sales Manager) and Adam Burns(Client Care Executive) who have been incredibly helpful,proactive and supportive.
Thank you for acknowledging the efforts of our team members, Antony and Adam. We're delighted to hear that you found the support provided throughout the process helpful and proactive. Your recommendation means a lot to us, and we truly appreciate your feedback.
5/5
GoogleI have to express my appreciation to RW Invest and my overall satisfaction with this company. Specifically to Tony Lum and Chloe Walker , in helping me achieve my investment goals. Tony has helped guide me through some difficult obstacles but it is clear he understands my needs but will anticipate problems so can provide a quick solution which helps accelerate progress and reduce delays. Chloe is extremely efficient and knowing I can rely on her to be there is equally satisfying. I never have to wonder what is going on as her communication is quick and on point. Congratulations on a well run company.
Thank you for sharing your positive experience and kind words about Tony and Chloe. Building trust and maintaining clear communication are values we prioritize, so it’s great to hear that this has made a difference for you. We’re thrilled to know you feel supported and confident in working with our team. Your feedback means a lot to us!
1/5
GoogleI am a UK-based investor who suffered significant financial loss following my dealings with RW Invest and Caro Developments. My experience involved representations about mortgageability & fire safety and completion which did not materialise, the property being resold behind my back ( whilst obstructing completion by refusing to let the lender's surveyor onto the premises & assurances to the contrary) and the now withholding of my £55,000 deposit for over two years. It appears these guys are sophisticated scammers. Despite repeated attempts to resolve matters amicably, proposed settlements were withdrawn and the issues remain unresolved. As a result, I am now pursuing formal legal proceedings. From reviewing other public feedback, my experience does not appear to be isolated. Prospective investors should carry out careful independent due diligence before committing funds, particularly in the off-plan property sector where protections can be limited. Please look beyond the friendly smiles & glossy brochures - once you've put your money down, they actively take steps to swallow your deposit. There's otherwise no legetimate reason for a developer & its agent to misrepresent, obstruct completion, sell to another party & then swallow an investor's deposit. This should tell you everything you need to know about an outfit like RW invest (others in the industry e.g. mortgage brokers attest to their corruption). Yeard ago, I was promised a high-yield investment; instead, I have faced prolonged stress resulting in medical issues, disrupted completion, and the continued retention of my deposit despite the property being resold in April 2024. Please spare yourselves, I wish I had believed the handful of negative reviews I had read before considering whether to do business - these represent truth. Other reviews appear to be incentivised/paid. This review reflects my personal experience.
5/5
GoogleWe would like to sincerely thank Adam Burns and Aidan Murphy for their excellent support during the process of purchasing our apartment with RW Invest. They were both professional, helpful, and always responsive. Throughout the entire process, they guided us step by step and made sure everything was clearly explained. Whenever we had questions, they answered quickly and gave us confidence in every stage of the purchase. Their communication and dedication made the whole experience smooth and stress-free. We truly appreciate their support and highly recommend them.
We really appreciate your kind feedback about the support you received. It's great to hear that Adam and Aidan were able to ensure a professional and smooth process throughout your purchase. We are dedicated to providing clear communication and assistance, and it's rewarding to know this contributed to your positive experience. Your recommendation means a lot to us!
5/5
GoogleRating only, no written review.
Thank you for your feedback, Adedamola.
3/5
GoogleDefinitely over promised and underdelivered
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Liverpool has the most, with 1,662 reviews rated 4.7 out of 5, followed by Salford with 1,280.
Yes. In The Trusted Agent 2026 awards: RW Invest, Liverpool won Trusted Agent.
Tell us what you need and up to 3 trusted local agents will be in touch.
