5/5
GoogleEverything is simple, clear and friendly! They are always there when you need help. If return to this area in the future I will choose Russell Simpson again without hesitation.
Trusted Agent profile
Russell Simpson estate agents in London
★★★★★
56 reviews across 2 offices and 2 platforms
Russell Simpson has two offices, all in London. Together they have 56 reviews on two platforms, rated 4.5 out of 5 overall.
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Our offices
Russell Simpson's two offices, most reviewed first. Each has its own page.
Latest reviews from every Russell Simpson office
Newest first, from every platform, with the office each review is about. First names only.
Google1/5
GoogleTerrible service , moving internationally and they left it until two days before to inform me the landlord wanted a year up front . Spoke to one of the owners who was supposed to investigate and get back to us . Didn’t hear from them again. We found out that they were a friend of the landlord that they didn’t disclose . Appalling service
5/5
GoogleThe finest homes in the most coveted London Neighborhoods.
5/5
GoogleSuch professionalism, efficiency and absolutely charming people to deal with. Wouldn't hesitate to recommend Russell Simpson. Thank you.
5/5
GoogleWe recently used Russell Simpson to sell our house in Shephard’s Bush, W12. Hermione and Bertie were professional, responsive and fantastic to deal with. They managed the process well and helped us achieve a great result in an unpredictable market. Thank you!
5/5
GoogleAs a purchaser of a property being marketed by Russell Simpson I would like to say how professional they were, There were several points at which the sale could have failed but thanks to the professionalism of Flora the sale was kept on track. I would definitely recommend this company if you are looking to sell as the responsiveness and service they provided their client was excellent and it was a pleasure to deal with them as the purchaser which has not been my experience with other estate agents
1/5
GoogleWe offered on a property with them and after it was rejected, Hermione Russell called me to say an investor offered more and asked if I would like to increase my offer as well. I said no and got a call few days later, to my surprise investor pulled out from the sale and my offer was to be considered. We started the buying process, instructed our solicitors and applied for mortgage. A week later another call from Hermione Russell said someone else offered more money and if we consider increasing the amount we could continue. If you don’t want to experience these cheap seller games avoid buying with his company at any cost.
1/5
GoogleMy partner and I rented a flat in Notting Hill through this agency for just over a year and our experience has been very poor. First of all, I would like to clarify that we had absolutely no issues with the property. The premises were as expected, good location and a friendly porter. However, when it comes to Russell Simpson, I don’t recall a single positive interaction. Their customer service is incredibly unresponsive, slow and careless. For example, there was a time we had a power cut in the afternoon. I immediately tried to call the agency’s official phone number (from Google) but no response. Then I tried to reach to our property manager (Annabelle) who did not pick up the phone. She then emailed me several hours later saying that her mobile phone “was on silent” 😅😓. In the meantime, we had to resolve the issue by ourselves otherwise we would’ve been left without electricity for the whole night. The check-out experience has been as bad. Poor and delayed communication throughout the whole process and made-up charges. The company they use for check-in & check-out inspections has a clear conflict of interests (appointed by, paid by, and dependant on the estate agency) which prevents them from being “impartial and independent” as they should be. As a result, we had to pay for the end-of-tenancy cleaning twice. Also, while still discussing the charges with our property manager, I noticed that deductions had already been made from our deposit and a transfer to my account was made of an arbitrary amount established by the agent. Overall, it has been a negative experience and we will not be renting with Russell Simpson in the future.
Agent replied · 27 August 2024
Thank you for your review. We aim to provide an excellent service, and we are sorry that you feel that this was not your experience. We would like to clarify that you reported no electricity on a Sunday afternoon. As this was out of hours, our office was closed, and you were advised by our online service to instruct an electrician. The electrician arrived swiftly, and the work was completed that day. You emailed us in the early evening to advise us of this, and we responded immediately. The inventory company is independent and impartial. Their costs are paid by a landlord in line with government legislation. You confirmed your acceptance of the proposed costs in writing, and these costs were then deducted from your deposit as agreed. We hope that your move went smoothly and wish you well in your new home. Many thanks, Bertie Russell
5/5
GoogleWonderful personable people who know their stuff. Russell Simpson have a great reputation for a good reason.PositiveProfessionalism
1/5
GoogleMy partner and I rented a flat in Notting Hill through this agency for just over a year and our experience has been very poor. First of all, I would like to clarify that we had absolutely no issues with the property. The premises were as expected, good location and a friendly porter. However, when it comes to Russell Simpson, I don’t recall a single positive interaction. Their customer service is incredibly unresponsive, slow and careless. For example, there was a time we had a power cut in the afternoon. I immediately tried to call the agency’s official phone number (from Google) but no response. Then I tried to reach to our property manager (Annabelle) who did not pick up the phone. She then emailed me several hours later saying that her mobile phone “was on silent” 😅😓. In the meantime, we had to resolve the issue by ourselves otherwise we would’ve been left without electricity for the whole night. The check-out experience has been as bad. Poor and delayed communication throughout the whole process and made-up charges. The company they use for check-in & check-out inspections has a clear conflict of interests (appointed by, paid by, and dependant on the estate agency) which prevents them from being “impartial and independent” as they should be. As a result, we had to pay for the end-of-tenancy cleaning twice. Also, while still discussing the charges with our property manager, I noticed that deductions had already been made from our deposit and a transfer to my account was made of an arbitrary amount established by the agent. Overall, it has been a negative experience and we will not be renting with Russell Simpson in the future.
Agent replied · 15 June 2024
Thank you for your review. We aim to provide an excellent service, and we are sorry that you feel that this was not your experience. We would like to clarify that you reported no electricity on a Sunday afternoon. As this was out of hours, our office was closed, and you were advised by our online service to instruct an electrician. The electrician arrived swiftly, and the work was completed that day. You emailed us in the early evening to advise us of this, and we responded immediately. The inventory company is independent and impartial. Their costs are paid by a landlord in line with government legislation. You confirmed your acceptance of the proposed costs in writing, and these costs were then deducted from your deposit as agreed. We hope that your move went smoothly and wish you well in your new home. Many thanks, Bertie Russell
5/5
GoogleFirst rate! Would highly recommend!
5/5
GoogleWonderful personable people who know their stuff. Russell Simpson have a great reputation for a good reason.
5/5
GoogleTop expert on property in the knightsbridge , Mayfair and Chelsea areas
5/5
GoogleThe most professional, friendly and reliable estate agents in town
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleFantastic, professional service from viewing to completion..
5/5
GoogleRussell Simpson have been looking after my flat for over 10 years. Everything has been dealt with wonderfully well and I couldn't fault them in any way
5/5
GoogleAn accurate and honest appraisal that got our house in Chelsea sold promptly where others had failed. Outstanding professional and attentive service.
5/5
Googleim a Russell Simpson customer for more than a year now. Im having an exceptional service, very friendly and professional attitude. Absolute pleasure to deal with. Highly recommended!!
5/5
GoogleFriendly and efficient staff, who found a tenant for my house within £ days of going live. Highly recommended in Belgravia, Chelsea, Pimlico, South Kensington postcodes
5/5
GoogleI have worked with Russell Simpson in relation to a complex property deal recently. I have found them to be an extremely professional firm. Jake Russell in particular is very courteous and conscientious in his approach. As a Property Lawyer, I commend Jake’s work ethic and his proactiveness in facilitating a smooth conclusion of the deal. I look forward to working with Russell Simpson again in the near future. Richa Arora, Bracher Rawlins LLP, London
5/5
GoogleRussell Simpson take all of the stress away from renting out your property with the upmost professionalism. If ever there is an issue with the property from the tenant or the landlords side they will deal with the matter immediately and thoroughly, and I know that my property is in the safest of hands. I would not consider using any other agent other than Russell Simpson, they are fantastic and a pleasure to deal with.
5/5
GoogleLove dealing with Russell Simpson! Always quick to respond and they make renting out a property feel like total breeze. I can't recommend them enough. Happy for them always to be my managing agents! Nina
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Questions about Russell Simpson
Which Russell Simpson office has the most reviews?
London (151A Sydney Street) has the most, with 40 reviews rated 4.5 out of 5, followed by London (13 Kensington Square) with 16.
Where are the Russell Simpson offices?
The two Russell Simpson offices, by town:
- London (13 Kensington Square): 13 Kensington Square, London, W8 5HD
- London (151A Sydney Street): 151A Sydney Street, London, SW3 6NT
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