4/5
GoogleRating only, no written review.
Trusted Agent profile · Kent
Verified
Rule and Rule reviews in Swale and Sheerness
★★★★★
118 reviews across 2 offices and 2 platforms
Rule and Rule has two offices, in Swale and Sheerness (Kent). Together they have 118 reviews on two platforms, rated 2.1 out of 5 overall.
37
Reviews on Google
All 2 offices
81
Reviews on Trustpilot
All 2 offices
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Our offices
Rule and Rule's two offices, most reviewed first. Each has its own page.
Latest reviews from every Rule and Rule office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleRule and Rule were acting for our vendor. They were absolutely fantastic and were the most proactive agents within the chain. I received more updates and support from Rule and Rule than I did my own agent! I would recommend this agent to anybody and everybody! Vicki and Paul McManus
Agent replied · 20 June 2024
Many thanks for your very kind review Victoria. It was a bit fraught at times but we all got there in the end! Hoping you and your family are enjoying your lovely new home :-)
5/5
GoogleHead and Shoulders above the competition in the area. Professional, quick and honest . Fees were pointed out from the very beginning and everything they said they would do…. they did without a fuss or drama. Well done Rule & Rule, I will be using you again for ALL my purchasing/ selling needs.
Agent replied
Many thanks Andrew. Your 5 star review is very much appreciated and we sincerely hope our service level met your and your buyers expectation.
5/5
GoogleRating only, no written review.
5/5
GoogleI found Rule and Rule professional from start to finish when selling my late mother's property. During this most stressful time the regular contact and updates were really appreciated and reassuring. I cannot fault their procedures and …
Agent replied
Many thanks Mark. Your kind words are much appreciated and we are glad the sale went through smoothly for you and your family. Kind regards, Mark.
5/5
GoogleRule & Rule have always had an excellent reputation on the island and we as a family have used them on more than one occasion. The latest, even though it was in sad circumstances, was when they dealt with the sale of my late parents home. …
Agent replied · 20 June 2024
Thankyou for your amazing review! Glad we could be of service to you :-)
1/5
GoogleNot professional, DO NOT RECOMMEND. Moving house is an extremely stressful time as everyone knows. Rule and rule …
5/5
GoogleI've known Mark Cross since buying my home from him in 2008 & can confirm he is one of the good guys in a profession that often gets a lot of stick. More recently, I've completed another purchase through him. Despite a number of external …
Agent replied · 20 June 2024
Thankyou for your kind words Antony! We do try to go above and beyond...we got there in the end! … More
1/5
GoogleUnhelpful staff - never using them again. Extremely condescending
Agent replied · 20 March 2026
Hi LM. We thankyou for taking the time to review but naturally disappointed that you feel that we could've done more in what was a very fraught transaction. We can only thank you for sticking in there when there was tremendous pressure on us from elsewhere in the chain. Kind regards, Mark and team .
5/5
Googlefirst time every selling a home, they held my hand every step of the way and kept my informed of the progressing in the sale of my property
Agent replied · 20 June 2024
Delighted to be of assistance to you and your mum. Was a hard slog but we got there in the end. Thankyou for entrusting us in the sale :-) … More
5/5
GoogleFantastic agent, very professional, would highly recommend.
Agent replied
Many thanks for your kind review :-)
5/5
GoogleAbsolutely fantastic service from Mark. I was purchasing through them, there was a major hiccup in the chain, Mark did everything he could to keep me informed throughout, right up to completion. This is a small independent agent that has a hands on approach, they will actually talk to you not just send emails. I would strongly recommend using this agent for your house sale or purchase.
Agent replied · 20 June 2024
Many thanks Jackie for your kind review, its very much appreciated :-). We hope you are happy and settled in your new home now and enjoying that fabulous view!
1/5
GoogleUnhelpful staff - never using them again. Extremely condescendingNegativeQuality
Agent replied · 20 June 2024
Hi LM. We thankyou for taking the time to review but naturally disappointed that you feel that we could've done more in what was a very fraught transaction. We can only thank you for sticking in there when there was tremendous pressure on us from elsewhere in the chain. Kind regards, Mark and team .
1/5
GoogleUnhelpful staff - never using them again. Extremely condescending
Agent replied
Hi LM. We thankyou for taking the time to review but naturally disappointed that you feel that we could've done more in what was a very fraught transaction. We can only thank you for sticking in there when there was tremendous pressure on us from elsewhere in the chain. Kind regards, Mark and team .
5/5
GoogleAmazing letting agent. Brilliant and exactly how I needed an agent to be. Very friendly and good at their jobs
Agent replied · 20 March 2026
Thankyou for your valued feedback, its very much appreciated! Hopefully see you again soon, … More
5/5
GoogleAmazing letting agent. Brilliant and exactly how I needed an agent to be. Very friendly and good at their jobs
Agent replied
Thankyou for your valued feedback, its very much appreciated! Hopefully see you again soon, All the team at Rule & Rule :-)
1/5
GoogleAfter booking two viewings last weekend, the communication was poor. No phone call to confirm like promised. Waiting around as estate agent was late. No call back for feedback on properties we viewed. Took ages to answer phones. 2nd …
5/5
GoogleFamily run local business, with great knowledge of the island. Good photos taken of my property (not like some that focus on artsy photos of bowls of fruit in the kitchen). They did not overprice my property, giving false hope, but …
Agent replied
Thankyou for your valued feedback, its always very much appreciated! Hopefully see you again soon, All the best, The team at Rule & Rule :-)
1/5
GoogleAfter booking two viewings last weekend, the communication was poor. No phone call to confirm like promised. Waiting around as estate agent was late. No call back for feedback on properties we viewed. …
5/5
GoogleAbsolutely fantastic service. Helpful and always easily contactable unlike most estate agents. Well done to Craig who sold my house within two weeks. …
Agent replied
Thankyou Kevin for your lovely feedback, its very much appreciated! Hopefully see you again soon, … More
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Rule and Rule
Which Rule and Rule office has the most reviews?
Swale has the most, with 81 reviews rated 1.1 out of 5, followed by Sheerness with 37.
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