Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 1/5
TrustpilotEmail nearly got passed this stage. Not the owner of the flat. Going through probate.
Zoopla searches are useless. Then get email today your nearly there. Not selling property, in the hands of executor. Please stop these emails not impressed.
Ac · 5 October 2026 · Rule and Rule Swale
Agent replied · 10 October 2026
Hi,
Thank you so much for taking the time to leave us your feedback and we're sorry to hear about your negative experience.
We'd like to discuss this further with you and we'll DM you shortly for more information.
Many thanks,
Zoopla Support
★★★★★ 1/5
TrustpilotDont use unless want to sell
Google query said free valuation straight away. Half way through enquiry to get valuation ONLY as not want to sell I realised I was going to get inundated with calls/emails as it was asking too much info.
I backed out of valuation but am still getting calls and emails as it registered it although I did not complete it.
DO NOT USE valuation unless you want to sell as loads of estate agents phone and email.
Contacted Zoopla and they said there is nothing they can do and I have to answer them all. How bad is that!!!
Ant · 24 September 2026 · Rule and Rule Swale
Agent replied · 10 October 2026
Hi Ant,
Thank you so much for taking the time to leave us your feedback and we're sorry to hear about your negative experience.
We'd like to discuss this further with you and we'll DM you shortly for more information.
Many thanks,
Zoopla Support
★★★★★ 1/5
TrustpilotHighly inaccurate- Waste of time
Highly inaccurate, I'm not sure if it's just Northern Ireland properties. I know the specific property has been sold 3 times over the past 15 years - none shown. Then it gives an estimate of 107k for a house which has been sold for 120k 3 years ago and then 168k this year.
Waste of time, just given random inaccurate info when I can find more with a google search
Katie · 23 September 2026 · Rule and Rule Swale
Agent replied · 10 October 2026
Hi Katie,
Thank you so much for taking the time to leave us your feedback and we're sorry to hear about your negative experience.
We'd like to discuss this further with you and we'll DM you shortly for more information.
Many thanks,
Zoopla Support
★★★★★ 1/5
TrustpilotZoopla - don't waste my time!
Zoopla emailed me about remortgaging one of my rentals so I went online requesting details of current rates for my situation. Answered lots of questions, including personal ones about income - and what did they give me? The chance to tick a box asking for a broker to contact me by phone. I assume Zoopla are doing this for some payment from the brokering services. For my part, I resent them wasting my time!
WW · 21 September 2026 · Rule and Rule Swale
★★★★★ 1/5
Trustpilot'Malicious Falsehood' under Section 3(1) of the Defamation Act 1952
I have now contacted Zoopla twice to advise them that they are posting incorrect information about my property. But they refuse to change it.
They are posting that it was last sold in 2000.
I brought this property in 2005, after it had been extensively renovated and increased significantly in value.
HMLR have the details of my purchase. Therefore Zoopla are knowingly posting incorrect information and refusing to correct it. Obviously this information has been available for over 20 years.
I have never given permission for Zoopla to post any information about my property and as they have and are aware it is incorrect, it is their responsibility to correct this.
I believe this to be a case of 'Malicious Falsehood' and will pursue a claim should Zoopla not take responsibility for their actions.
Sue · 21 September 2026 · Rule and Rule Swale
Agent replied · 10 October 2026
Hi Sue,
Thank you so much for taking the time to leave us your feedback and we're sorry to hear about your negative experience.
We'd like to discuss this further with you and we'll DM you shortly for more information.
Many thanks,
Zoopla Support
★★★★★ 1/5
TrustpilotThe app is not fit for purpose
The app is not fit for purpose - you must be losing so many customers as the filters don't work. I select the type of house and the results go from 332 to 0. When I deselect the house, it stays at 0. Hard to use and always has been. Right move all the way. Not sure why you haven't fixed this yet when it must be losing you so many customers.
Eve · 14 September 2026 · Rule and Rule Swale
Agent replied · 22 September 2026
Hi Eve,
Thanks for getting in touch and for your feedback. We're sorry to hear you feel this way.
Many of the features on our site & mobile app are continually being developed and we recognise that things aren't perfect.
Zoopla aims to provide users with an advantage in the property market by creating a transparent marketplace, and our tools and services improve and become more effective with feedback and data from our users.
I have provided this feedback to the team who look after our property experiences.
Many thanks,
Zoopla Support
★★★★★ 1/5
TrustpilotMisleading Offer
Zoopla’s advertising statement that you can get an evaluation of your property from them is very misleading. What you think is a simple transaction of giving your personal details over for a quick approximate evaluation, ends up being a barrage of calls, messages and emails from various estate agents. All I wanted to know is how much my property was worth for my own knowledge, that’s what I thought I was getting. DO NOT GIVE YOUR PERSONAL INFO if you’re just looking for an evaluation for personal knowledge. This should be made clear to all users before they give their details over, not after.
Sergio · 8 September 2026 · Rule and Rule Swale
Agent replied · 22 September 2026
Hi Sergio,
Thanks for getting in touch and for your feedback. We're sorry to hear you feel this way.
When you complete the contact enquiry form, it explains that your information will be shared with the selected agents. However, many of the features on our site and mobile app are continually being developed, and we recognise that things aren't perfect.
Zoopla aims to provide users with an advantage in the property market by creating a transparent marketplace, and our tools and services improve and become more effective with feedback and data from our users.
I have provided this feedback to the team who look after our property experiences.
Many thanks,
Zoopla Support
★★★★★ 1/5
TrustpilotDon’t trust them
Zoopla are showing incorrect flood risk info on their site that has lost us our house sale. The gov.uk website clearly states we are a very low flood risk. They are saying we are high. Their reply was they can’t change it as they use a company called Crystal Roof to supply data. I suspect they are linked as l cant work my way around this website and its incorrect data. So we’re are stuck with incorrect data on our house and dead ends to getting it rectified.
Wendy · 25 August 2026 · Rule and Rule Swale
Agent replied · 22 September 2026
Hi Wendy,
Thanks for getting in touch and for your feedback. We're sorry to hear you feel this way.
Many of the features on our site & mobile app are continually being developed and we recognise that things aren't perfect.
Zoopla aims to provide users with an advantage in the property market by creating a transparent marketplace, and our tools and services improve and become more effective with feedback and data from our users.
I have provided this feedback to the team who look after our property experiences.
Many thanks,
Zoopla Support
★★★★★ 1/5
TrustpilotMy property is for sale on the zoopla…
My property is for sale on the zoopla site. After several calls from estate agent they are incapable of putting it in the correct county.
Waste of time company
KeithMONTY · 21 August 2026 · Rule and Rule Swale
Agent replied · 22 September 2026
Hi Keith,
Thank you so much for taking the time to leave us your feedback and we're sorry to hear about your negative experience.
We'd like to discuss this further with you and we'll DM you shortly for more information.
Many thanks,
Zoopla Support
★★★★★ 1/5
TrustpilotTruly apalling company
Firstly with a Truspilot score of 1.3 it's clear Zoopla is one of those organisations that simply doesn't care about it's service to users.
I don't know how businesses expect to thrive when they are bad businesses and they know they are bad!
Personally I wouldn't use Zoopla since I discovered they will only give price estimates if I give them my email so they can sell it to spamming companies ... not going to happen Zoopla!
Zoopla will fail and no doubt blame everything except themselves.
Andy · 20 August 2026 · Rule and Rule Swale
Agent replied · 22 September 2026
Hi Andy,
Thanks for getting in touch and for your feedback. We're sorry to hear you feel this way.
Many of the features on our site & mobile app are continually being developed and we recognise that things aren't perfect.
Zoopla aims to provide users with an advantage in the property market by creating a transparent marketplace, and our tools and services improve and become more effective with feedback and data from our users.
I have provided this feedback to the team who look after our property experiences.
Many thanks,
Zoopla Support
★★★★★ 5/5
GoogleReally helpful, professional and understanding.
Made the whole process so much more bearable.
Thank you
Teresa · 19 August 2026 · Rule and Rule Sheerness
★★★★★ 1/5
TrustpilotI can browse Brighton or Hove
I can browse Brighton or Hove, but not both :(
David · 15 August 2026 · Rule and Rule Swale
Agent replied · 22 September 2026
Hi David,
Thank you so much for taking the time to leave us your feedback and we're sorry to hear about your negative experience.
I have raised this issue with our technical team to investigate and update the system.
If there's anything else we can do to help you, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers & home owners:
https://help.zoopla.co.uk/
Many thanks,
Zoopla Support
★★★★★ 1/5
TrustpilotThe app won't let me give any…
The app won't let me give any information on my property to improve the accuracy because the Build My Estimate function doesn't work on Samsung phones at least. When you try to choose similar properties the yes and no buttons do nothing. It's been the same for months.
Nigel · 15 August 2026 · Rule and Rule Swale
Agent replied · 22 September 2026
Hi Nigel,
Thank you for sharing your concerns with us. We're really sorry to hear you feel this way about our valuation model.
The Zoopla house price estimate is based on data fed through an automated valuation model (AVM), which analyses property information on all 29 million UK homes on a continuous basis. Our data comes from multiple sources based on a number of data points relating to property sales, values and home characteristics throughout the UK, including publicly available data such as that from HM Land Registry and Registers of Scotland.
The accuracy of Zoopla estimates is influenced by a number of factors such as the current market values of homes, the quality of the information available on the given property and the availability of comparable properties in the area. This means that unique properties or those where the housing market is slower, may experience less accurate estimates.
We receive new data all the time and above-average variations will be largely a result of changing property characteristics and the comparability of the property to the local market. Therefore, discrepancies and/or increases or decreases such as you have outlined are not unusual.
Here is a Help Centre article that will give you more information on where we get our data from:
https://help.zoopla.co.uk/hc/en-gb/articles/360005677897
Nevertheless, we would like to discuss your app issues further with you and we will now message you privately for more information.
Many thanks,
Zoopla Support
★★★★★ 1/5
TrustpilotDo not trust this lot
Do not trust this lot. Attempted several times to contact an estate agent whom refuses to respond to requests for viewings, does not even have courtesy to respond directly even after phone calls. This site is absolute trash, all it is interested in is "getting the fees from idiot ignorant amateurs that list on there platform". AVOID THIS PORTAL LIKE THE PLAGUE !!!! And do not, as we all know, trust an estate agent.
Nick · 13 August 2026 · Rule and Rule Swale
Agent replied · 22 September 2026
Hi Nick,
Thanks for getting in touch and for your feedback. We're sorry to hear you feel this way.
We recommend you contact the agent via the phone on their advertised number. You can see this either on the property listing, or displayed next to their profile in the 'Find agents' section of our site:
https://www.zoopla.co.uk/find-agents/
This Help Centre article discusses in greater detail what to do if you’ve contacted an agent and haven’t received a reply:
https://help.zoopla.co.uk/hc/en-gb/articles/360011458557-I-have-contacted-an-agent-and-they-haven-t-replied
Many of the features on our site & mobile app are continually being developed and we recognise that things aren't perfect.
Zoopla aims to provide users with an advantage in the property market by creating a transparent marketplace, and our tools and services improve and become more effective with feedback and data from our users.
I have provided this feedback to the team who look after our property experiences.
Many thanks,
Zoopla Support
★★★★★ 1/5
TrustpilotOh clever that I can’t stop your…
Oh clever that I can’t stop your unsubscribe because it doesn’t exist. Dishonest behaviour I’ve saved the link you sent.
Eddie · 29 July 2026 · Rule and Rule Swale
Agent replied · 22 September 2026
Hi Eddie,
Thank you so much for taking the time to leave us your feedback and we're sorry to hear about your negative experience.
We'd like to discuss this further with you and we'll DM you shortly for more information.
Many thanks,
Zoopla Support
★★★★★ 2/5
TrustpilotFilters need a lot of work!
As much as I love Zoopla and found nice flats through it before, I wish they worked harder on making their filters more stringent. I am not interested in living in shared accomodation at all, I'm also past my student years and definitely not retiree. However, whenever I exclude those options as well as chose properties with "maximum 2 beds" shared accomodation still shows up in my search to a point where it dominates the pages!!! Sometimes in smaller towns there's obviously not many choices so it's easy to scroll through 2-3 pages, but for example in places like London in Bristol you need to read every entry carefully because the website treats "1 bed minimum, 2 maximum" as a "1 bed in 6 bedroom shared house" and makes a search tiresome.
EWELINA · 28 July 2026 · Rule and Rule Swale
Agent replied · 22 September 2026
Hi Ewelina,
Thank you for your review. We're really sorry to hear you feel this way about our website.
We can assure you that we are aware of this issue and we are working closely with the agents listing on our website to ensure the details they upload are correct. We appreciate all the feedback you have provided.
If there's anything else we can do to help you or you wish to contact us directly regarding this matter, please follow the link below:
https://help.zoopla.co.uk/
Many thanks,
Zoopla Support
★★★★★ 1/5
TrustpilotNot Happy With Zoopla
Where do Zoopla get their estimates? An algorithm? Estate agents? Why do all the houses in my village that I looked at tonight seem to be experiencing “High Confidence” while mine is showing as “Low Confidence”? How do Zoopla know what work you have done on the property, what outbuildings you’ve put up? They don’t appear to take into account the position, privacy or any other nuances of rural properties. For a brick build in a town they have a lot of comparables to work with, but these estimates can be very damaging to unique properties in a small village.
*** It would be extremely helpful if owners could add any improvements they have made to the property and for them to be reflected in the zoopla estimate.
A.D · 26 July 2026 · Rule and Rule Swale
Agent replied · 22 September 2026
Hi,
Thank you for sharing your concerns with us. We're really sorry to hear you feel this way about our valuation model.
The Zoopla house price estimate is based on data fed through an automated valuation model (AVM), which analyses property information on all 29 million UK homes on a continuous basis. Our data comes from multiple sources based on a number of data points relating to property sales, values and home characteristics throughout the UK, including publicly available data such as that from HM Land Registry and Registers of Scotland.
The accuracy of Zoopla estimates is influenced by a number of factors such as the current market values of homes, the quality of the information available on the given property and the availability of comparable properties in the area. This means that unique properties or those where the housing market is slower, may experience less accurate estimates.
We receive new data all the time and above-average variations will be largely a result of changing property characteristics and the comparability of the property to the local market. Therefore, discrepancies and/or increases or decreases such as you have outlined are not unusual.
Here is a Help Centre article that will give you more information on where we get our data from:
https://help.zoopla.co.uk/hc/en-gb/articles/360005677897
Many thanks,
Zoopla Support
★★★★★ 1/5
TrustpilotI have been chasing regarding a one…
I have been chasing regarding a one bedroom flat which was very convenient for me and was available from the September. Since I had 2 months notice period for the current apartment I had planned in well advance and was happy with the same .There was some access issues for viewing the property which I completely agree but at least I should have been updated regarding the same.
Sinumol · 23 July 2026 · Rule and Rule Swale
Agent replied · 22 September 2026
Hi Sinumol,
Thanks for taking the time to leave us your feedback. We really appreciate the time you have taken to provide this to us.
We would like to assure you that all estate and lettings agents advertising on Zoopla Property Group portals are required to be compliant with applicable laws, regulations and codes of practice in the United Kingdom.
Every agent undertook several checks before they were accepted as a Zoopla agent; however, we have no control over their daily business.
If you have any concerns about any estate or lettings agent, we would suggest visiting the agent at their listed address and speaking to their branch manager to discuss the matter further.
Should you require any further help from us, be sure you visit our Help Centre too where you will find numerous articles for property seekers:
https://help.zoopla.co.uk/
Many thanks,
Zoopla Support
★★★★★ 1/5
TrustpilotI have set up their alerts for detached…
I have set up their alerts for detached properties, but they send me dozens of semis every day.
Now I am unable to view any of their listings on my MAC due to some ridiculous security verification process. Security is stupid if is stops legitimate customers; get this sorted along with the alerts.
SteC · 22 July 2026 · Rule and Rule Swale
Agent replied · 22 September 2026
Hi,
Thanks for getting in touch and for your feedback. We're sorry to hear you feel this way.
Many of the features on our site & mobile app are continually being developed and we recognise that things aren't perfect.
Zoopla aims to provide users with an advantage in the property market by creating a transparent marketplace, and our tools and services improve and become more effective with feedback and data from our users.
I have provided this feedback to the team who look after our property experiences.
To help with your alerts you ccan use the keyword filter on your alerts:
1. Use the Keywords box to tailor your results.
Search for single words by typing them in, comma separated, e.g. garage, garden, bath.
Search for phrases by adding quotations marks, e.g. "Detatched". You can exclude terms too by prefixing them with '-' e.g. -semi-detached, -terraced, etc.
2. Click Update results
Many thanks,
Zoopla Support
★★★★★ 1/5
TrustpilotThe stupid and unecessary login…
The stupid and unecessary login security prevents access.
I am going back to Rightmove and the other platforms
Cant be bothered trying to get access
John · 18 July 2026 · Rule and Rule Swale
Agent replied · 22 September 2026
Hi John,
Thanks for getting in touch and for your feedback. We're sorry to hear you feel this way.
Many of the features on our site & mobile app are continually being developed and we recognise that things aren't perfect.
Zoopla aims to provide users with an advantage in the property market by creating a transparent marketplace, and our tools and services improve and become more effective with feedback and data from our users.
I have provided this feedback to the team who look after our property experiences.
Many thanks,
Zoopla Support
★★★★★ 1/5
TrustpilotTerrible service
Terrible service. Rang to book a viewing, no answer so left details via email. Several days later still no response
Chris · 15 July 2026 · Rule and Rule Swale
Agent replied · 22 September 2026
Hi Chris,
Thank you for sharing your feedback. We're sorry to hear about the difficulties you’ve had with an agent on our platform.
Please be assured that all estate and lettings agents advertising on Zoopla Property Group portals must comply with the relevant laws, regulations, and codes of practice in the UK.
I’m sorry the agent you tried to reach hasn’t responded yet.
We suggest trying to contact the agent directly by phone using the number shown on the property listing or next to their profile in the 'Find agents' section here:
Find and compare local estate agents | Zoopla (https://www.zoopla.co.uk/find-agents/)
We want to assist you further and will send you a direct message to gather more details.
Many thanks,
Zoopla Support
★★★★★ 1/5
TrustpilotYes of course I'll give my permission…
Yes of course I'll give my permission for 378 vendors to pilfer my personal details, why is there no Reject All??
website glitchy too.
Jay · 9 July 2026 · Rule and Rule Swale
Agent replied · 22 September 2026
Hi Jay,
Thanks for getting in touch and for your feedback. We're sorry to hear you feel this way.
Many of the features on our site & mobile app are continually being developed and we recognise that things aren't perfect.
Zoopla aims to provide users with an advantage in the property market by creating a transparent marketplace, and our tools and services improve and become more effective with feedback and data from our users.
I have provided this feedback to the team who look after our property experiences.
Many thanks,
Zoopla Support
★★★★★ 1/5
TrustpilotDelusional rental prices
I have been looking for house or bungalow to rent for about two years now, i must say this sites rental prices are delusional, nobody with a brain is paying over £600 per month for any of the houses listed on their site, we would all rather live in a box...
this is not sustainable for anyone's income or as a business model, house rentals should be no more than £500- £800 at best, these houses keep coming back to the market over a period of six months, because tenants are moving out to avoid paying the rip off delusional prices being quoted on this site...
its is a "Rental" not the "Hilton hotel", west midlands Estate agents need to be forced into rent caps because nowhere except London cost this much & the west midlands is not the same quality as London wake up!!!!GREEDY PIGS
Daniel · 8 July 2026 · Rule and Rule Swale
Agent replied · 22 September 2026
Hi Daniel,
Thank you for your review.
All rental prices and information are provided to us directly by the agents marketing the properties.
We would like to assure you that all estate and lettings agents advertising on Zoopla Property Group portals are required to be compliant with applicable laws, regulations and codes of practice in the United Kingdom.
If there's anything else we can do to help you, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers & home owners:
https://help.zoopla.co.uk/
Many thanks,
Zoopla Support
★★★★★ 1/5
TrustpilotWrong country!
I receive their price update for my property, just out of interest. Trouble is they think my house is Powys not Shropshire . How can you trust this bunch if they think I Live in a different Country?
Geraint · 3 July 2026 · Rule and Rule Swale
Agent replied · 22 September 2026
Hi Geraint,
Thank you for sharing your concerns with us. We're really sorry to hear you feel this way.
Our local market data is based on analysis of thousands of listings and sold prices in your area and across the UK market.
At this point in time we publish information for each district council area. Where an outcode, that is the first part of a postcode, crosses one or more district council boundaries, we allocate it to the district council area with the larger number of homes i.e. the largest volume of housing stock.
However, we appreciate this is not helpful when you are looking at your local market stats and I apologise for the inconvenience this is causing you.
Your comments have been provided to the team who look after our property experiences. We value your feedback and are continuing to refine and improve our information over time.
If there's anything else we can do to help you, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers: https://help.zoopla.co.uk/
Many thanks,
Zoopla Support
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
