★★★★★ 5/5
GoogleOur house sale and purchase was far from straight forward, however, Laurence and his team kept us informed all the way to completion and were always approachable and friendly. Natalie and Megan went out of their way to ensure that negotiations ran as smoothly as possible. Lily, in the office, deserves mention too as she is always friendly and approachable. All go above and beyond 'call of duty'.
We have recommended and will continue to recommend Rolfe East for their pro-active and professional service.
Maggie · 22 June 2023 · Rolfe East Sherborne
Agent replied · 21 June 2024
Hi Maggie, Thank you very much for your lovely review. We wish you all the best in your new purchase.
★★★★★ 5/5
GoogleWe used Rolfe East to purchase a small property. Megan was very flexible on allowing us to view several properties outside of normal working hours.
The communication was excellent and during the purchase process when things went quiet, Megan and co were more than happy to step in and chase the seller and their solicitor, which got things moving again.
This all resulted in a clean and quick purchase experience.
You should be very proud of the Sherborne team for their professionalism and friendly manner. Well done to you all.
Scott · 22 June 2023 · Rolfe East Sherborne
Agent replied · 21 June 2024
Hi Scott, thank you for your lovely review. We are very proud of the team in the Sherborne office.
★★★★★ 5/5
GoogleRating only, no written review.
Ioannis · 16 April 2023 · Rolfe East Ealing (Rolfe East)
Agent replied · 20 June 2024
Thank you, Ioannis for the 5 stars!
★★★★★ 1/5
GoogleDo not rent with this company!! They are scammers. I rented with them for 4 years paying almost £60,000 in rent over the years always on time and always reported and problems that I had. When I ended the tenancy they tried to charge me over £3000 to repaint the walls, fix flooring etc basically all the things the landlord should be doing at the end of a tenancy as these were issues from before I even started my tenancy. Once I threatened to take it further they dropped all charges. Now the next tenants have left and they are trying to do the same to them. They are a really disgusting company to rent with and the staff turnover is so high they don't even know what is going on. I had someone from the office calling me 6 months after I left asking if they could come and view the property! Stay far away from them.
Rebecca · 16 April 2023 · Rolfe East Ealing (Rolfe East)
Agent replied · 20 June 2024
Dear Rebecca.
Having investigated this matter, we are surprised and disappointed by your assertions, especially given the nine months that have passed.
The tenancy deposit refund process is between outgoing tenant and landlord, NOT ROLFE EAST, who merely act as conduit. Any disagreement would result in a dispute with the landlord at the Tenancy Deposit Scheme (TDS Independent Adjudicator). In this case, no dispute was raised. We believe you have misunderstood, and still misunderstand, the process. Not raising a TDS dispute is abnormal behaviour for one who believes someone has ‘scammed’ them. The landlord would always be adjudicated upon by the TDS if they have attempted anything unfair. De facto, a tenant CANNOT be ‘scammed’ in this way. Naturally, we are deeply disturbed by your choice of behaviour.
1) You left this property over six months ago but appear to have fermented a retrospective ‘viewpoint’ and chosen to post a potentially damaging, derogatory and factually incorrect review. Your review cannot be of the agent since the agent does not benefit from the end of tenancy process. We consider this to be ignorant, misguided, unreasonable and unacceptable.
2) When a tenancy starts, an INDEPENDENT assessment is made of condition by a third-party Inventory Clerk. Upon departure, a further report is compiled. These reports identify, to both tenant and landlord, damages, lack of maintenance, uncleanliness etc. for which, at times, the assessor deems the tenant to be responsible. From the report, the landlord and/or tenant (NOT ROLFE EAST) may choose to make a proposal in relation to deductions from the tenancy to cover works identified. If the parties disagree, the Government-backed TDS may be asked to adjudicate upon any dispute created by either landlord or tenant (again NOT ROLFE EAST). Nobody can be ‘scammed’ as there is a clear process followed. Throughout this/these process/processes, Rolfe East act only as conduit between landlord and tenant.
3) Your tenancy DID NOT END with ANY DISPUTE and your deposit was RETURNED IN FULL as recorded at the TDS. Your independent check-out highlighted (we have counted at least 25) items that the assessor considered to be the tenants’ responsibility. Your landlord asked us to share a quote for flooring (independent contractors stated YOUR DAMAGE could not be ‘patch-repaired’). This quote was, indeed, in excess of £3000. However, at no point did the landlord ask, or instruct us to request, that you pay this in full. Some would consider this very reasonable on their part. The landlord trusted you would make a reasonable contribution to the items identified as your responsibility. However, ultimately, they chose to set this aside based upon your exhibited behaviour at the time.
4) You go on to ‘complain by proxy’ on behalf of the recently departed tenants, whom you seem to have some form of connection with. TO BE CLEAR, the current tenants have been allowed to relinquish their contractual tenancy obligations and leave the property early without penalty, by choice of the landlord, who had no obligation to do so. There is no dispute with these tenants, but they still have the right to take use the TDS if they are not happy in any way. Posting a review of a matter when you are not directly involved is ill-considered and, moreover, inaccurate again. You fail to understand that you are reviewing a company that plays NO PART (other than relaying information).
Naturally, as professional, independent and long standing West London ARLA/NAEA Licensed agents, we would appreciate you reconsidering this review and the incorrect statements therein. The use of ‘SCAM’ when referring to an independent, legally framed process (of which ROLFE EAST have no part other than conduit) is clearly designed to cause us reputational damage which we cannot and will not accept. We hold your contact details on file and hope you will reflect upon reasonably and rationally.
★★★★★ 5/5
GoogleAltogether a great experience with Ranj and Richard. Having dealt with lots of Letting Agents recently and previously, Ranj and Richard are certainly a cut above. In addition to being helpful and efficient, they kept us regularly informed and genuinely seemed to want to help find a flat for my sons. I have recommended them highly locally and would certainly welcome dealing with them in the future. Thank you both for making this stressful process much more bearable.
Jo · 16 April 2023 · Rolfe East Ealing (Rolfe East)
Agent replied · 20 June 2024
Hello Jo. Thank you so much for your review, we are thrilled that you had a great experience! We hope your sons will be very happy in their new home. :)
★★★★★ 5/5
GoogleThank you Ash, James and team for an excellent service. Really appreciated your professional integrity and guidance. I would highly recommend you to anyone considering putting their property on the market in the area you cover.
Tatjana · 16 April 2023 · Rolfe East Ealing (66 High Street)
Agent replied · 15 June 2024
Hi Tatjana, Thank you so much for your kind and glowing words!
★★★★★ 5/5
GoogleRating only, no written review.
Sagar · 26 March 2023 · Rolfe East Ealing (Rolfe East)
Agent replied · 20 June 2024
Hi Sagar, thank you for your review.
★★★★★ 1/5
GoogleI had an appointment with a agent for seeing a house I'm waiting for 1 hour but nobody come and they don't receive my call or response............
Himanshu · 26 March 2023 · Rolfe East Ealing (Rolfe East)
Agent replied · 20 June 2024
Hi Himanshu. At Rolfe East we always take any complaint very seriously. Our professionalism is very important to us, so when we saw your review, an immediate investigation took place. We spoke to the negotiator who scheduled the appointment with you, and he confirmed he was at the property from 4.15pm to show another applicant. Your appointment was booked in for 4.45pm which we can see you confirmed via our system, and the negotiator waited 20 mins for your arrival, before he had to move on to his next appointment. We understand you phoned at 5.15pm to find out where the agent was. We can only assume you just missed each other. We would be happy to rearrange another viewing for you.
★★★★★ 5/5
GoogleRolfe East worked with me for six months to finally get to completion on my house sale in this difficult housing market. Many thanks to Laurence, Sophie and their staff for their continued help and support and, friendly but very professional attitude. I am pleased to recommend them if you are wanting to put your house on the market.PositiveResponsiveness, Quality, Professionalism, Value
Jo · 23 October 2022 · Rolfe East Sherborne
Agent replied · 21 June 2024
Hello Jo. Thank you for your kind review. We will be sure to pass your feedback onto Laurence & his team.
★★★★★ 5/5
GoogleI admire the professionalism of Rolfe East, they were very efficient in keeping the sale rolling forward despite the ineptitude of others at times. Personally I found the whole experience enjoyable and at times humorous! I also think that given the amount of time involved from listening onwards, attention to detail and desire to drive the sale to a conclusion that it was very good value for money. Sophie Chiswell was my 1st point of contact and she never failed to respond to any of my questions and queries plus all appointments were kept on time.PositiveResponsiveness, Professionalism, Value
Chris · 23 October 2022 · Rolfe East Sherborne
Agent replied · 21 June 2024
Hello Chris, thank you very much for your feedback!
★★★★★ 5/5
GoogleI cannot praise Role East Estate Agent of Sherborne highly enough
From the initial visit by Laurence, the Managing Director, through to the marketing, arranging viewings and onto final sale the staff were so professional.
An immense thank you to Sophie who worked very hard to obtain quite a few offers in such a short space of time.
Communication both verbal and written was exceptional
If you are looking to sell your property then Rolfe East is most definitely the estate agent to market through.
A very positive experience
Thank you to all the teamPositiveResponsiveness, Quality, Professionalism, Value
Adrian · 23 October 2022 · Rolfe East Sherborne
Agent replied · 21 June 2024
Hi Adrian, thank you so much for your wonderful review. Thank you for choosing Rolfe East :)
★★★★★ 5/5
GoogleI have just completed on a property sale with Rolfe East and cannot rate Laurence and the team (especially Sophie) high enough.
A buyer was found for my home within a week of it going on the market, which was amazing. The whole team including Megan and Natalie were communicative, quick to respond and went over and above in order to get my sale finalised and completed. They kept me informed at every stage of the sale in a timely fashion.
A super friendly, communicative and professional service from all involved. Would highly recommend.PositiveResponsiveness, Professionalism, Value
Clare · 23 October 2022 · Rolfe East Sherborne
Agent replied · 21 June 2024
Hi Clare, thank you very much for taking the time to write your glowing review! We will pass your feedback onto the team.
★★★★★ 1/5
GoogleThe worst real estate agent I have ever dealt with in my whole life! I called them 10 times to enquire about a property for rent and they asked for my information each time to call me back, but they never did!! They have only one agent who deals with rent enquires!!
Liers, shame on you!
Extremely disappointed with your poor customer service.
MB · 10 October 2022 · Rolfe East Ealing (66 High Street)
★★★★★ 5/5
GoogleJames and Ash, Acton’s A Team! Another great experience selling property with Rolf East Acton. They sold our previous house in 4hrs and our latest at full asking price after only two viewings. Everything has run smoothly both times. No drama. Very professional, they communicate regularly and make the whole process stress free. We would highly recommend.
Sue · 10 October 2022 · Rolfe East Ealing (66 High Street)
Agent replied · 15 June 2024
Hello Sue. Thank you very much for taking the time to write your lovely review. We will be sure to pass your feedback onto the Acton office.
★★★★★ 5/5
GoogleRating only, no written review.
Marcus · 22 June 2022 · Rolfe East Sherborne
Agent replied · 21 June 2024
Thank you, Marcus!
★★★★★ 5/5
GoogleRating only, no written review.
Mac · 22 June 2022 · Rolfe East Sherborne
Agent replied · 21 June 2024
Hi Mac. Thank you for your rating.
★★★★★ 4/5
GoogleRating only, no written review.
Lisa · 22 June 2022 · Rolfe East Sherborne
Agent replied · 21 June 2024
Hi Lisa, thank you for your review!
★★★★★ 5/5
GoogleThe whole team was very helpful and professional and made the purchase very easy and on time.PositiveResponsiveness, Quality, Professionalism
Roy · 22 June 2022 · Rolfe East Sherborne
Agent replied · 21 June 2024
Thank you for your thoughtful feedback, Roy.
★★★★★ 5/5
GoogleAn extremely efficient company, very professional but at the same time giving a very friendly service where nothing was too much trouble.
I would not hesitate to recommend them.
Lynne · 22 June 2022 · Rolfe East Sherborne
Agent replied · 21 June 2024
Hello Lynne, thank you very much for leaving your review.
★★★★★ 5/5
GoogleThank you for the excellent service provided throughout by Laurence and Sophie, from the skilful initial market assessment to the regular progress updates and communication.
N · 22 June 2022 · Rolfe East Sherborne
Agent replied · 21 June 2024
Thank you for your kind five star review. :))
★★★★★ 5/5
GoogleGreat company that are willing to help with all enquires, with quick response times that keep you you fully in the frame of what’s happening. All emails and phone calls were responded to quickly and professionally giving me great confidence in the company and all staffPositiveResponsiveness
Sam · 22 June 2022 · Rolfe East Sherborne
Agent replied · 21 June 2024
Hello Sam. Thank you very much for your lovely feedback.
★★★★★ 5/5
GoogleProfessional and helpful staff that led to the sucessful sale of my property. Wouldn't hesitate to recommend! Thank you for everything.
James · 22 June 2022 · Rolfe East Sherborne
Agent replied · 21 June 2024
Hello James. Thank you for your kind words, and for choosing Rolfe East. :)
★★★★★ 5/5
GoogleVery professional company, with an all round good team led by Laurence Truit. Always responded to questions promptly, and went the extra mile to get the job done. 11 out of 10 from me.
Alan · 22 June 2022 · Rolfe East Sherborne
Agent replied · 21 June 2024
Hi Alan, thank you very much for your 11 out of 10 review!
★★★★★ 5/5
GoogleNot usually a fan of estate agents - but when it came to the sale of our house - Laurence and his team were superb! I'm not planning to move again in the future - but if I were - Rolfe East would be the first agent I would contact.
Lucy · 22 June 2022 · Rolfe East Sherborne
Agent replied · 21 June 2024
Hi Lucy. We are not fans of Estate Agents in general either. We do try to be different - thank you very much for your review.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
