★★★★★ 5/5
GoogleRolfe East in Sherborne were extremely helpful and patient throughout the long process of selling our property whilst buying another. They always returned my calls if they were not immediately available. I had contact with Laurence, Megan, Natalie and Emma, all of whom were helpful. It has been a stressful time, as two previous attempts at moving house were aborted. We are glad that we stuck with it and with Rolfe East who introduced the buyer to us. I do think that the house selling and buying laws in this country could be hugely improved to make the whole process easier and less stressful, however within the confines of the rules which exist, I think Rolfe East has done us proud. Rolfe East is a small company, and my husband and I have found that they have worked hard to ensure a good relationship with us as clients.
Jackie · 22 September 2024 · Rolfe East Sherborne
Agent replied · 9 November 2024
Hello Jackie, thank you for your review. Rule changes are difficult, and looking around the world, we haven't yet seen a perfect or a noticeably better one.
The key is that people are honest, and they do what they say they will do. As agents, one of our biggest challenges is to navigate between the pragmatic facts and the deep feelings related to where you live or would like to.
Thank you again, and we wish you well.
★★★★★ 5/5
GoogleI have known Ana and the team at Ealing for over a year now and find them to be all very professional in their approach to work. They are very knowledgeable about the local area. Ana and the team will go out of their way to help when needed. They are all dedicated in their work and make the whole process of buying and selling as stress free as possible. I would have no hesitation about using Rolfe-East Ealing services again
Carlo · 27 August 2024 · Rolfe East Ealing (Rolfe East)
Agent replied · 25 August 2024
Hi Carlo, thank you very much for your review and feedback, we are so pleased you are happy with the service you have received from Ana and the team. :)
★★★★★ 5/5
GoogleWe sold our flat with Rolfe East and were very impressed with them. We mainly dealt with Barry who was tenacious in making sure things went smoothly and as quickly as they could. He was a reassuring presence through the process. I'd definitely recommend.
Jonathan · 27 August 2024 · Rolfe East Ealing (Rolfe East)
Agent replied · 25 August 2024
Hi Jonathan. Thank you very much for your review - we are pleased the sale went well for you and Barry made sure everything went smoothly. We will be sure to pass your feedback onto him. :)
★★★★★ 5/5
GoogleRolfe East and the team were brilliant during our recent house purchase. We primarily dealt with Natalie during the process who was amazing at all stages, even when things got bit wobbly especially during exchange and completion, which was unnecessarily complicated due to down chain issues. We cannot thank them enough for all the support and chasing up of issues they did during the various stages of the move. The service from Rolfe East was brilliant and we highly recommend them.
Julian · 23 August 2024 · Rolfe East Sherborne
Agent replied · 9 November 2024
Hi Julian, thank you very much for your review. Much appreciated.
★★★★★ 5/5
GoogleI can only say how incredibly professional and determined Natalie and Megan have been throughout the marathon sale of our property, which dragged on for approximately 5 months, with issues lower down the chain and awkward solicitors questions and demands (surely not!!!), Natalie continued to work to ensure the sale went through.
We can thoroughly recommend Rolfe East as estate agents and certainly appreciate the hard work that they put in to the sales process. Natalie and Megan have always been working for us during the sale and undoubtedly without their efforts and dogged determination, we may still be trying to work through the tangled web of property selling.
It was trying enough for us with the continued onslaught of questions and problems that arose, and we had no forward chain, so I can't imagine how stressful it was for the purchasers of our house who had to deal with selling their property with more links in the chain below them, but saying that, I am convinced that they (Natalie & Megan) helped to smooth the troubled waters.
Great job!
Pip · 23 August 2024 · Rolfe East Sherborne
Agent replied · 9 November 2024
Hello Pip, thank you for your review. Natalie and Megan are the epitome of what is to be an estate agent and we are very proud of them. :)
★★★★★ 5/5
GoogleThe team at Rolfe East - Acton were really helpful. They were so valuable in the final stages of my purchase, helping with all my communications to solicitors and vendor. I would recommend buying through them, they made the process as simple as possible.
Sophie · 20 August 2024 · Rolfe East Ealing (66 High Street)
Agent replied · 12 November 2024
Hi Sophie, thank you for your lovely review of the Acton office. We are pleased the buying process was simple for you, and we wish you all the best in your new home. :)
★★★★★ 5/5
GoogleMy experience with Rolfe East in Acton was nothing short of exceptional. Their professionalism, quick and precise responsiveness, and the superb support from James, Emma, and Ash are the reasons I would recommend them. In a challenging market, they were able to market my house and sell it, exceeding my expectations.
Rolfe East is local, and compared with other national estate agents, you get personal support. I am so glad I chose Rolfe East as my estate agent!
Andy · 20 August 2024 · Rolfe East Ealing (66 High Street)
Agent replied · 23 August 2024
Hello Andy, thank you very much for your glowing review. We are so pleased Rolfe East were able to exceed your expectations, and look forward to working with you again in the future.
★★★★★ 5/5
GoogleThe team at Rolfe East - Acton were really helpful. They were so valuable in the final stages of my purchase, helping with all my communications to solicitors and vendor. I would recommend buying through them, they made the process as simple as possible.
Sophie · 16 August 2024 · Rolfe East Ealing (66 High Street)
Agent replied · 23 August 2024
Hi Sophie, thank you for your lovely review of the Acton office. We are pleased the buying process was simple for you, and we wish you all the best in your new home. :)
★★★★★ 1/5
GoogleAVOID! AVOID! AVOID!
Probably the worst agency in this country. They are not working in either landlords or tenants benefit and the properties aren’t up to living standards!!
What can you expect?
- No contract or confirmation that you live there even if you ask for it. Yes, this clearly isn’t in neither landlord or tenant benefit but they will just tell you that ACTUALLY the contract was never validated as no one signed it years ago and then pretend for 2 years that they totally do change names on it. Totally not a letting agency responsibility that the contract is signed, right? 😂
- They will just ignore every single email, if they feel like it so don’t even bother emailing them.
- Their properties are NOT up to a living standard examples from just the last few weeks: drain issue (which happened before and was never properly repaired), WATERFALL COMING FROM THE WALLS DURING RAINY DAYS (no jokes, wall papers in two rooms just opened up and started to release water. Just next to the electric plugs!!), wooden windows that you “cannot open” and have been messaging them about for at least 4 years (after finally sending some emergency about the water dripping, who btw, did nothing because “now it’s up to the agency” , except opening a window that then COULDN’T BE CLOSED ANYMORE and spent 45 mins on “temporarily” repairing it and just said “do not open that window anymore for your own safety”), mould issues that take WEEKS to solve or were still not solved, roof issues which were never properly repaired and just patched up for the sake of being, garden that cutting the grass took at 5 weeks of work and 3 ppl who were randomly appearing in the garden without anyone being told someone’s coming, leaving tons of crap every time they weren’t finished and disappearing for another 3 weeks.
So if you don’t want to live in a dodgy, UNSAFE, ruined property with no tenancy agreement or any document confirming that you even live here (which makes you wonder does the landlord even has HMO licence) I would highly suggest to avoid this place like fire.
Joanna · 28 July 2024 · Rolfe East Ealing (Rolfe East)
Agent replied · 25 August 2024
Dear Joanna,
It is naturally very disappointing to receive such a review, particularly given the circumstances outlined below which provide context to this matter.
Having seen an email thread between colleagues and yourself, it is important to point out the following:
1. You took up occupation in a room of the subject property without applying to this agency, or approval from the landlord. It appears that a former occupant (who left) offered you their former room. As such, no tenancy agreement should, or needs, to be offered to you in the circumstances. However, as per the email thread witnessed, we have explained a process that must happen to allow this.
2. The landlord of this property has been undertaking various works and has, as a consequence, responsibility for maintenance and repairs at this time. Without their permission, we are unable to commission any works.
3. A new tenancy agreement cannot be issued at this time as your fellow occupants have requested various works (the landlord is undertaking) to be completed before entering into a new agreement. One simply cannot alter a prior contract entered into by parties other than yourself.
4. The landlord has been made aware of the maintenance matters the visiting contractor observed and they must now either permit us to sanction works or continue to act upon these matters themselves. The landlords have chosen to arrange their own builder in this matter.
5. To be added to a tenancy contract you will, of course, have to go through the legally required checks and a standard referencing procedure. We are more than willing to undertake this once the tenants, as a whole, are happy to enter into a new contract and all occupants (who have not already been subject to referencing and legal compliance checks) under the required process.
★★★★★ 5/5
GoogleRolfe East Sherborne excelled themselves from start to finish. Laurence is very knowledgeable about the area and local sales and prices. He pitched my price just right and was quick to identify the key selling points of my property and capitalise on those. These points had been missed by other agents. My property was marketed swiftly and a suitable buyer found within a few days. The sales team. Natalie and Megan, were excellent at negotiating and keeping me well informed along the way. Rolfe East's fees are highly competitive. I can thoroughly recommend them.
Susan · 24 July 2024 · Rolfe East Sherborne
Agent replied · 22 October 2024
Hi Susan, thank you for taking the time to leave a review for our Sherborne office. We are proud of our team, and happy that you are pleased with the outcome of selling your property with us. :)
★★★★★ 5/5
GoogleWe recently purchased our new property through Rolfe East and were very pleased with the excellent service we received. Moving house is a stressful time but Lawrence and his wonderful team, Megan and Natalie, remained determined and calm throughout the entire process. Megan especially was extremely patient if I had a wobble when things didn't go exactly as I hoped (through no fault of theirs)! We definitely highly recommend them.
Lorna · 24 July 2024 · Rolfe East Sherborne
Agent replied · 9 November 2024
Hello Lorna, thank you so very much for your review.
★★★★★ 1/5
GoogleHorrible Experience!!
I had a viewing on Saturday 25th May with Bassam for a 2 bedroom property, as soon as the viewing was done, an email was sent to put an offer where I put the offer pretty much straight away and all I was waiting for was an update which I didnot receive for almost 2 weeks despite calling them probably every single day from and all this time I was asked to give my details which I did but never had a call back which was very frustrating and annoying since all I wanted was an update regarding an offer which would take Ranj probably 1 min to give me a call back which I never received only to find out that the property was given to someone else on the same day of the viewing. Overall a Horrible experience and hopefully this feedback will help them to be better towards others waiting clients even better.
Subin · 28 June 2024 · Rolfe East Ealing (Rolfe East)
Agent replied · 20 June 2024
Hello Subin,
Here at Rolfe East, we take complaints of any kind very seriously as we pride ourselves on our high standards of customer service. Therefore, we have quickly investigated the situation surrounding your review.
We have looked through our call list records and unfortunately, cannot find the numerous calls you mention in your review. If this was made from a number we do not have on file, please let us know. We did see your phone number on record after we had closed on Saturday 25th May. We can then see an outgoing call from Ranj a few days later (note the bank holiday weekend where the office was closed Sunday 26th and Monday 27th), but the call went unanswered. Ranj called to discuss your application, and to advise we needed application forms from your co-tenants to assess your situation. Without one of these, we did not have all the information required to put to the landlord for them to make a decision.
We are sure you can understand that this is very important especially as there are legal compliances for the landlord to follow depending on the make up of the tenancy. Due to this we could not process your offer and the property was given to another party. We hope this explains the situation. If you are still looking for a property to rent, please get in touch. We’d be more than happy to help you.
★★★★★ 4/5
GoogleAlthough we were not direct clients of Rolfe East (Sherborne) -we simply purchased one of their client's houses - we found the team to be friendly and very helpful. We would not hesitate in buying another home through them if circumstances dictated.
Roger · 15 June 2024 · Rolfe East Sherborne
Agent replied · 21 June 2024
Hello Roger, thank you for taking the time to leave a review. We hope you are enjoying your new home, and we'd be pleased to assist you once again in the future.
★★★★★ 5/5
GoogleRating only, no written review.
Carole · 22 May 2024 · Rolfe East Sherborne
Agent replied · 21 June 2024
Thank you, Carole!
★★★★★ 5/5
GoogleWe have just bought a house for which Rolfe East were vendor's agents. We were mightily impressed by their professionalism and efficiency, particularly as it was a complicated sale, but Megan and Natalie showed calmness and tenacity throughout with prompt responses and a real personal service. There is a great sense of teamwork in the company which helps to absorb the stresses of moving. I thoroughly recommend them.
Colin · 22 May 2024 · Rolfe East Sherborne
Agent replied · 21 June 2024
Hello Colin, Thank you very much for your detailed review, we are so glad the Sherborne team were able to help absorb the stress of moving. This is exactly what we are here for.
★★★★★ 5/5
GoogleHighly recommend Rolfe East and Jay was very helpful and attentive.
Gerry · 17 May 2024 · Rolfe East Ealing (66 High Street)
Agent replied · 15 June 2024
Hello Gerry, thank you for your review, much appreciated.
★★★★★ 5/5
GoogleJay helped let our home. Jay was very professional and personable throughout the viewing and tenant selection phases. Beyond arranging the tenant, Jay consistently kept in communication with us to ensure a smooth moving in process for them. Would recommend Jay and the team to any future landlords.
Connor · 17 May 2024 · Rolfe East Ealing (66 High Street)
Agent replied · 15 June 2024
Hi Connor, thank you for leaving such a lovely review for Jay. We will be sure to pass on your comments.
★★★★★ 4/5
GoogleJames, Ash, Emma and the rest of his team were really supportive through the whole process. We dealt with them over the probate value of this property and then the selling of the property.
We got regular feedback and updates. There was not anything we asked of them that they did not do.
Paul · 17 May 2024 · Rolfe East Ealing (66 High Street)
Agent replied · 15 June 2024
Hello Paul, thank you very much for taking the time to leave your review. :)
★★★★★ 1/5
GoogleI have to share the scoop on my recent run-in with Rolfe East. It was a rollercoaster, and I'm waving the red flag for anyone thinking about buying a property with them.
So, we had this agent, Ash, all smiles during viewings, making us think we found our dream home. But it was just the beginning of their little game.
They kept bugging us until we hit an offer that seemed to hook the landlord. Pumped us up, saying, "We are delighted that your offer has been accepted!" But guess what? Next day, they hit us with an email saying someone else threw in a bit more, and we're out.
And get this, after all that drama, they had the audacity to ask for an extra 5k to seal the deal. When Ash mentioned many times that he dealt with the landlord in the past and was sure that just a much bigger offer would have made them change their mind!
Long story short: Save yourself some time. They're playing games and messing with people's dreams. Save yourself the stress and find an agency that's not all about the shady business.
Marco · 17 May 2024 · Rolfe East Ealing (66 High Street)
Agent replied · 15 June 2024
Dear Marco, Rolfe East pride ourselves on our professionalism and handling of all transactions which is why over our 40 years in the industry we have built up a strong reputation of being a people focused agency who see customer service and care as an important part of our service. Therefore, we take any negative reviews or feedback very seriously and investigate any issue brought to our attention.
We have looked into your claims and the situation surrounding the offer you made on a property through our agency as per the contents of your review and reply as follows.:
Ash was keen to secure the property for you and saw you as a priority purchaser, he even conducted your third viewing outside of normal working hours. Ash also made sure you knew that there was another party that had offered through another agency, so you were fully aware that there were other buyers interested in the property.
Due to our hard work with the seller we managed to get your offer accepted. However, the next day we were informed by the seller that they had accepted a higher offer which was put forward by the other another agent. The seller saw the higher offer as a more viable option for them. We did give you an opportunity to increase your offer, but instead of discussing this with us, you list this review.
We understand you must be frustrated especially if this was your dream home, but we gain nothing from you losing out on the property.
All we have done is work hard to secure this home for you. Unfortunately, the legal system does not have provisions which lock buyers or sellers into contracts when accepting an offer, so both parties can withdraw or change their minds at any time. Agents do not have the power or control to stop this as we simply follow the instructions of the client who owns the property.
As always, we are still happy to help you with your home search, so please contact us to discuss this if you wish.
★★★★★ 5/5
GoogleA great, efficient service from Lawrence and the rest of the team in the sale of our Mum's house. Would highly recommend.
Jacqueline · 22 April 2024 · Rolfe East Sherborne
Agent replied · 21 June 2024
Hi Jacqueline, thank you very much for taking the time to leave your lovely review.
★★★★★ 5/5
GoogleThank you Laurence, Megan and Lily for dealing with the sale of my parent's house. This was quite a stressful time due to a bereavement but Laurence and his team were always very professional and helpful and always quick to answer all our questions.
Karen · 22 April 2024 · Rolfe East Sherborne
★★★★★ 5/5
GoogleExcellent service from the entire team at Rolfe East. A realistic valuation which attracted potential buyers, skilled and helpful negotiators, attentive monitoring of the progress of the transaction. Highly recommended.
Michael · 22 April 2024 · Rolfe East Sherborne
Agent replied · 21 June 2024
Hello Michael, thank you for your glowing review!
★★★★★ 5/5
GoogleLaurence and his team Megan, Natalie and Lily did an amazing job selling my parent’s house quickly and efficiently. With me being overseas made it more difficult but they made the whole process much easier than expected. Would definitely recommend them if you are looking for professional friendly real estate agents in Sherborne and surrounding areas.
Nikki · 22 April 2024 · Rolfe East Sherborne
Agent replied · 21 June 2024
Hello Nikki, thank you very much for your review, we are pleased everything went quickly and efficiently for you.
★★★★★ 5/5
GoogleWould absolutely recommend Rolfe East in Sherborne. Very good service from the beginning. Kept us fully informed of what was going on and followed up prospective buyers. When we ran into a few problems --not due to them -- they were excellent in sorting things out for us. All the team were very good but big shout out for Natalie in particular. Thank you for all your hard work and help.
Christine · 22 April 2024 · Rolfe East Sherborne
Agent replied · 21 June 2024
Hello Christine, thank you for your superb review. We will pass your feedback to the team :)
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