Trusted Agent profile
★★★★★
487 reviews across 4 offices and 3 platforms
Rolfe East has four offices, in Sherborne, Ealing (two offices) and London. Together they have 487 reviews on three platforms, rated 4.5 out of 5 overall.
467
Reviews on Google
All 4 offices
1
Reviews on The Trusted Agent
All 4 offices
19
Reviews on Trustpilot
Business-wide
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Rolfe East's four offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Rolfe East, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Showing 465 reviews on Google only. Show every review
5/5
GoogleSuperb work from Natalie! Helpful and friendly, with perfect professionalism throughout. Natalie was on the ball through an extended sale/purchase, and we always knew exactly what was going on. Thanks
Hello Nick. Thank you for your glowing review of Natalie! We will be sure to pass along your feedback.
5/5
GoogleAsh Patel was a pleasure to deal with throughout the process of purchasing my first home. He was consistently patient, responsive, and generous with his time, always willing to offer guidance or reassurance when needed. Courteous, professional, and clearly knowledgeable, Ash helped make a stressful process far smoother. I highly recommend him.
Hi Robbie. Thank you for taking the time to leave your review. We are thrilled Ash made the buying process smoother for you. Wishing you all the best in your new home. :)
5/5
GoogleSelling our parents house when we were 3 hr away wasn’t easy. The team at Rolfe East took great photographs and truly tried to market the property with its unique features. Megan and Natalie were always so friendly and helpful on the telephone with feedback throughout. I Wouldnt hesitate to recommend them to future customers . Thanks for everything
Hi Beverly, thank you for your wonderful review.
5/5
GoogleThank you to the whole team and especially Megan for all the help and support you have given me in what has been a very stressful time selling my house, downsizing and buying a new property. Throughout the whole experience from the initial valuation, photos and publicity to getting the final sale over the line to beat the stamp duty increases, the team could not have been more helpful and supportive with personalised service.
Hi Christine, thank you very much for your glowing review.
5/5
GoogleI had excellent service from Megan and Natalie who were most professional at all times. Laurence has a great team and they all work together, to get thing done quickly and smoothly. I would recommend the company anytime.
Hi Sadie, thank you for your review, we are glad things were doing quickly and smoothly for you.
5/5
GoogleWorked mainly with Megan and she was great. Always replied very quickly with queries we had. Her communication was excellent
Hi David, thank you for your lovely review about Megan. Happy New Year to you!
4/5
GoogleNatalie and Megan worked tirelessly on the sale of my property in Sherborne and without their professional communication style and deep knowledge of the process, I know it would have been far less satisfactory. Thank you Rolf East and I will miss Sherborne so very much x
Hello Jean, thank you very much for your lovely review. Sherborne will miss you too.
5/5
GoogleExceptionally friendly and helpful every time we visited the office. Great to have such a small team who all work so hard together. Thank you all very much for your negotiations on our behalf.
Hi Catherine, thank you very much for your 5 star review!
4/5
GoogleThanks to all at Rolfe East in Sherborne for their work on our recent house sale. It was not the most straightforward sale, but I suppose few are. We got there in the end and big thanks go to Laurence together with Megan and Emma. Particular thanks to Natalie who worked hard to keep us in touch and informed all the way through.
Hi Robert, thank you for your review. We are pleased the Sherborne team got your property sold for you. We shall pass your feedback onto them.
5/5
GoogleI have been enormously impressed with the service I have received from Natalie and all the Rolfe East team. From my first viewing to picking up the keys on completion of our house purchase today. They have been superstars and have made the whole purchasing process run enormously smoothly. Huge thank you to them all!
Thank you Killy and Co for your wonderful review. We are pleased Natalie and team got you through the purchasing process smoothly.
5/5
GoogleSuperb, from start to finish. I think I talked to most of the Rolfe Sherborne staff at some point, and they were always lovely, professional and incredibly prompt in sorting things out. On the estate agent side, things couldn't have gone more smoothly, from viewings, to offer, to completion.
Hi Rob, thank you for taking the time to leave your review. We are pleased the team at Sherborne made the process smooth for you.
1/5
GoogleRating only, no written review.
Dear Val, We are very surprised with the review you have left. As you know, the reason for your disappointment was not the fault of Rolfe East, but in fact the decision of the property owner and we are sure you realise that we can not force him to make decisions which favour one individual over another, they will make decisions which they feel would be beneficial to them as any of us would in their position. We will take this opportunity to remind you of the situation surrounding the events that have led to this review. • The property was listed with multiple agents, and we were just one of many. This is never ideal as awkward situations can often arise. Offers can come in from other agents of which we have no control over as all agents are legally obligated to put forward all offers to a seller. If this is not done, agents can face legal prosecution. • The vendor had accepted your offer on Monday 24th March. The following day, we were informed by the seller that he had received a higher offer from another agent. The seller however, agreed to proceed with your offer if you acted quickly by providing us with your compliant documentation asap. On Wednesday 26th March, we were given until 4pm by the seller to get all of your information, solicitors, and confirmation of receipt of your compliance documents, or he would go with the other buyer from the other estate agent. James and Ash from our Acton team had multiple conversations with the seller fighting your case, and asked for at least another day before a decision would be made which he agreed to do. • You promptly sent all the documents across to us on Wednesday evening. The next morning we were informed that after careful consideration the seller had decided to not proceed with your offer and would go with the higher offer from the other agent. • James and Ash contacted the seller once this was confirmed to try and persuade to him to reconsider, but were unable to change his mind. • We kept you informed of these events every step of the way, whenever we had an update from the seller, we let you know their feedback. Under the current English legislation, a property sale is not firm or secured until contracts have exchanged which we understand is not ideal for buyers or sellers. We sympathise with your frustration in this situation, but please understand that we have both lost out in this case and feel your review on us is mis-directed. It would be appreciated if you re-consider your opinion and remove this review as it is not indicative of our service, professionalism, or the situation. We also do not want to be put in a position where we feel we have to take things further due to your unfair review. Please feel free to contact us if you would like to discuss this situation or want to discuss other properties, we may have that suit your criteria.
5/5
GoogleI had an excellent experience with Rolfe East, and I can’t thank Jay enough for his outstanding support throughout the process. From the very first interaction, he was professional, knowledgeable, and genuinely invested in helping me find the perfect home. Jay took the time to understand my needs, provided valuable insights, and guided me through every step with patience and expertise. His attention to detail and commitment to customer satisfaction made the entire experience smooth and stress-free. If you’re looking for a reliable agency with top-notch service, I highly recommend Rolfe East, and make sure to ask for Jay! He truly goes above and beyond for his clients.
Hello Олександр, thank you for your review, we really appreciate you taking the time to leave such glowing feedback for Jay. :)
5/5
GoogleRolfe East won our business on the back of James's enthusiasm & hunger for the instruction. They introduced a number of prospective buyers albeit the market dictated that the sale took longer to secure than we anticipated. However, James & Ash were professional throughout and we got there in the end. Thanks guys.
Hi Ian, thank you very much for taking the time to leave a review. We are pleased the sale went through. Wishing you a Merry Christmas!
5/5
GoogleA wonderful team since we first started looking at property. During our purchase there's always been someone at the end of the phone or on line to help and offer advice. It's been super quick & this has happened due to a lot of help from the team making all the calls we were unable to. Can't thank them all enough, with extra thanks to Natalie & Megan. If your looking to buy & Rolfe East are selling don't hesitate.
Hello Vicky, thank you very much for your lovely review. We hope you enjoy your new home :)
5/5
GoogleExcellent communication and the staff are very helpful. They are very proactive and keep the ball rolling even with a long chain.
Hello Helen, thank you for taking the time to leave such a lovely review.
5/5
GoogleWhat can we say, quite outstanding service from start to finish. The whole process of selling our home was seamless. One hears horror stories regarding delays and lack of information and poor communication. We sold our home, exchanged and completed to very tight deadlines with Rolfe East not only meeting ever milestone but throughout the whole process they could not have kept us better informed or fully up to date on any actions that we were required to undertake. The whole staff were amazing and special mention must go to Natalie and Megan, thank you so much. In summary if you are looking to sell a property in the Sherborne area have absolutely no hesitation in appointing Rolfe East to do this for you.
Hi Andy, thank you so much for your review! We are so pleased everything worked out for you, tight deadlines and all. Wishing you all the best :)
5/5
GoogleNatalie was fantastic, I honestly couldn’t and wouldn’t have been able to get through the same of my property without her. Laurence and his team work to perfection, would highly recommend to use them.
Hi Holly, thank you so much for your glowing review.
5/5
GoogleThe experience with Rolfe East in Sherborne was fantastic to say the least. It was not a straight forward property to sell but the team handled it with great skill. I have to say that Natalie was absolutely brilliant, her communication was second to none and involved multiple family members - I cannot recommend Natalie and the team highly enough. Thank you so much for everything.
Hi Ed, thank you for taking the time to leave your glowing review. We will pass it along to Natalie and the team. :)
5/5
GoogleAmazing estate agents! With Laurence's in-depth and expansive knowledge of the area, combined with the professionalism and tenacity of Megan and Natalie, you can be wholly assured - whether you're selling or buying, or both - of the best possible outcome. These guys worked tirelessly to ensure our journey was smooth and successful from first contact through to 'completion'. We really couldn't praise them enough and have no hesitation whatsoever in recommending them.
Hi Karl, thank you for taking the time to leave a review. We are so pleased you were happy with the Sherborne team, and the process was smooth and successful.
5/5
GoogleI have been dealing with Chris at Rolfe East over the last few months and have found him to be very helpful and professional throughout. I would highly recommend.
5/5
GoogleIt's taken me a while to review this after our big move to Australia. I would like to thank Laurence, Megan and the rest of the team for their professionalism, calmness and support with the sale of our house. They showed experience and gave excellent advice at some critical moments in the early stages of the sale. Many thanks again!
Hello Jason. Hope all went well with your big move to Australia, and your are settling well. Thank you very much for your review.
5/5
GoogleWe have now moved! Rolfe East were the agents who sold our house and also for our onward purchase. Thanks Laurence and the whole team! And particularly special thanks to Natalie who conducted lots of viewings and then kept chasing everyone until we got the keys! I wouldn't hesitate to recommend Rolfe East to anyone.
Hello Sam, thank you for your glowing review.
5/5
GoogleRolfe East were very professional in the handling of our sale. I would recommend them every time as an estate agent. They go above and beyond, with an efficient and effective work process. Genuine care and support in trying times with the stress of a moving process. I truly appreciate all of your support throughout the journey. Thank you.
Hi Christine, thank you for your lovely detailed review. We are so pleased you felt genuine care and support from the Sherborne team. It's exactly why we do this job. :)
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Sherborne has the most, with 267 reviews rated 4.6 out of 5, followed by Ealing (Rolfe East) with 150.
The four Rolfe East offices, by town:
Yes. In The Trusted Agent 2026 awards, Sherborne won Trusted Agent.
Tell us what you need and up to 3 trusted local agents will be in touch.
