5/5
GoogleProperty management team was fantastic. Georgia is amazing walked us through everything perfectly
Trusted Agent profile
Robert Cooper & Co estate agents in Hillingdon
★★★★★
377 reviews across 2 offices and 2 platforms
Robert Cooper & Co has two offices, all in Hillingdon. Together they have 377 reviews on two platforms, rated 4.6 out of 5 overall.
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Our offices
Robert Cooper & Co's two offices, most reviewed first. Each has its own page.
- Robert Cooper & Co Hillingdon (202 Field End Road)202 Field End Road, Pinner, HA5 1RD, HA5 1RD254 reviews · 241 on Google (4.7)22 in the last 90 days
- Robert Cooper & Co Hillingdon (534 Victoria Road)534 Victoria Road, South Ruislip, HA4 0HD, HA4 0HD136 reviews · 123 on Google (4.5)3 in the last 90 days
Awards
Industry awards
Robert Cooper & Co and its branches won awards at The British Property Awards in one year, most recently 2025.
British Property Awards winners in one year, the group and its branches: 2025.
British Property Awards by year, 2025
2025 1 Gold The British Property Awards 2025 winners
- GoldThe British Property Awards 2025: Letting Agent in HA5Hillingdon (202 Field End Road)
Source: The British Property Awards winners lists, as published, linked by year.
Reviews on Google
Showing 362 reviews on Google only. Show every review
Google1/5
GoogleWorst Estate Agents in the whole area. Rented with them a few years ag, extremely unhelpful, gave me a flat which was the most dodgy flat there is!! Avoid at all costs!!
5/5
GoogleExcellent service - Emily has been extremely helpful throughout the renewal of my tenancy. Highly Recommended.
Agent replied · 23 October 2024
Thank you for the recommendation. We strive extremely hard to provide an outstanding service. Enjoy your new home.
5/5
GoogleJust to say a big thank you to Lewis Bell for all your help and support in making it possible for my wife Cletta, three boys Joshua, Cornelius and Samuel and I to move into our rented property The Croft, which all your help is greatly appreciated.
5/5
GoogleJason has helped me rent my properties and I could not recommend him more. Professional, informative and always makes sure I am compliant with new regulations.
5/5
GoogleI recently purchased a property through George at Robert Cooper and highly recommend him - his service was excellent and he kept me up to date at all times throughout the process, ensuring it was as stress free as it could possibly be for me. Thank you George & the team at Robert Cooper!
5/5
GoogleFirst time renting with Robert Cooper and Armaan Salekaar has been a wonderful agent helping us through every step and making the renting process a smooth and very short experience.
Agent replied · 23 October 2024
Thank you for your kind review
5/5
GoogleReceived amazing service from Tadhg, From start to finish he was professional and helpful. I am quite particular and come with a lot of questions but he answered all of them effortlessly. I would recommend him and definitely use Robert Cooper again.
1/5
GoogleI was a tenant in one of the houses managed by them for 2 years. The person managing the house changed 4 times and that caused delays as i always had to explain everything all over again. Issues... where to start i had a house with a special heating system every year was an issue with the contractor that they were sending to do gas safety as they weren't approved to deal with that type of boiler. 2. I had the direct tel no of the landlord and even if that was an old house that we repaired and maintained ourselfs when we needed something from them it was taking to much and eventually i was discussing it with the landlord direct as they were saying he is not answering their calls and emails. 3 . When i took the property i was told it will be ours to live in until they will do a full refurbishment . Everyone(landlord,agency ) knew that but as staff got changed that information got lost in transit and when we moved out we were requested to have it professionally cleaned even if the landlords sent me email saying he doesn't as he will demolish and an inventory(that we had to pay) when again the landlord said that as long as it is empty he doesn't need it but they insisted we should. 4. In the change between new and old staff i woke up with an issue. The alarm went off one day and on my way rushing home i called RC and asked them to inform tha company that takes care of it not to worry and my sister in law was home when it went off and their reply was"the house has an alarm?if you fitted the alarm you should know what company you are using". The alarm was there when i moved..it was active and they have given me the code and the company details. So as i said you have to go over all the details and they do not have it . I had houses from previous agencies but my last weeks in a house managed by Robert Cooper was a nightmare especially when a new member a staff(Jason i think was his name) was acting like what ever i said wasn't true and it doesn't matter and with the landlord as well (best example the landlord said he doesn't need to see the inventory as his mom was there when i gave the keys and was happy woth the house and asked for us to have our deposit back in an email that i received as well and jason lied that he just has received it when i called even if that email was sent a day before. When i explained how i know that he is lying he got angry and told me that it doesn't matter). I am not the type of person that likes to complain or give bad reviews but the only 2 members of staff that i have met at Robert Cooper were Marta and Patricia
Agent replied · 23 October 2024
Dear Stephana Thank you for your feedback , at Robert Cooper we always take negative feedback that’s received very seriously . We are sorry to see you posting online about our interactions given the detail of your communications with most of our staff. As previously stated you are within your rights to follow our complaints procedure . In response to your points : 1:We run a business where inevitably you will get staff changes over a period of time and this cannot be helped- in your particular case your tenancy ran for a few years .The boiler in your property was a specialist and unique unit ,we will always prioritise safety above all , and as a result we had to instruct more than one contractor to be satisfied that the system was safe and in good working order. Safety is not something we will compromise on in any event . 2:Unfortunately we are not permitted to carry out works without prior consent from landlords and we are sorry you feel this wasn’t carried out as swiftly as you would have hoped for , we can however assure you that we make every effort to deal with maintenance issues as swiftly as we possibly can and within our contractual remit. 3:When renting a property a tenant has an obligation to give the property back to the landlord in the same condition less any reasonable wear and tear .We determine this by looking at a check in report and cross referencing with the outgoing check out report .Whilst I understand your frustration , we have an obligation to carry out these reports as standard as per our contract with the landlord ,as well as your tenancy agreement which highlighted the requirement for the check-out report at the end of the tenancy . 4: We will always need written consent from a landlord prior to processing a deposit for release to a tenant at the end of a tenancy .In this event the landlord had verbally told Jason that they were happy to release the deposit in full. He did however request it in writing as per our internal processes and once we received confirmation from the landlord in writing we processed your deposit straight away . I hope this clarifies our position , we wish you all the best for the future
5/5
GoogleGreat estate agents. We dealt with Tadhg who was great from the outset. From viewing the property to handing over they keys he was professional and friendly and has made the whole renting process effortless. Any questions we had were answered and dealt with very quickly and I can't reccomend enough.
5/5
GoogleGeorgia has been looking after us ever since we moved into our property. She is always super helpful and will do her best to accommodate. Definitely a great example of the Robert Cooper team
1/5
GoogleI called to book a Lettings Valuation and spoke to someone called Thomas. The process was very unprofessional maybe he was a new member of staff, however either way I did not feel like my request was being taken seriously. Thomas muddled through and took some details of my property and unconvincingly promised me a call back to confirm the appointment. Thomas as expected never called me back to confirm the appointment so I called the office again before closing time to check whether the valuation was happening. I got Thomas again who had no idea who I was from 2 hours earlier until he checked and then said "oh yeah we spoke earlier I've not had chance to do anything hold the line" Thomas then proceeded to transfer the call to someone else with no explination to myself this was happening or to the gentleman who recieved the transfered call as that gentleman then all of a sudden answered the call saying " Hello how can I help?" at this stage I felt no enthusiasm to start all over again so I made a decision there and then to cancel the lettings valuation all together. I will avoid all future dealings with this company due to the amature handling of a simple enquiry and the unprofessionalism of some of the staff at Robert Cooper. I have spoken to 3 other local agents today who dealt with my enquiry in a professional way, sent confirmation of my appointment straight away and filled me with confidence that I was dealing with much more professional agents.NegativeProfessionalism
5/5
GoogleAn excellent and professional company who helped with a substantial re-build and re-decorate of a rental property, and then found extremely good tenants. I must have contacted the whole company over the three months that the work took to complete and every one was courteous and professional.
5/5
GoogleHi Very good service. Lewis very helpful and friendly. We moved back to Pinner from the Lake District after 3 years but Lewis get sorted everything so easy for us. Even when been some problem with the property he action it for the very next day. Really good experience at all. These guys are know what to do and they do that very quick as well. Only the 5 star. All the best for you guys. Jozsef Tatar
5/5
GoogleWe have been dealing with Robert Cooper for 3 years and I can definitely say that since Natasha Whenman took over as our Property Manager, any issues that have arisen have been thoroughly and quickly dealt with. 5 Stars, great support, very professional!
Agent replied · 23 October 2024
Thank you for taking time to write, it is good to hear you are happy with our service, we aim to please
5/5
GoogleAt the beginning we called for a property but then Lewis organised for us a viewing tour offering more houses to see meeting our standards. We literally loved the flat that he found for us. He organised the meeting with the owners (very lovely and kind people). During the process we kept always on touch trough e-mail and phone calls. Lewis was very efficient, professional and helpful. I high recommend Robert Cooper Agency they really care about clients.
5/5
GoogleI only have great things to say about my experience with Robert Cooper. Estate Agents are renowned for bad press but during an emotional time recently with the sale of my father’s property, the support and advice I received from Clarke Pursey and his team at the Ruislip and Eastcote branches was excellent. Clarke would communicate regularly in a friendly and efficient manner and guided me through the sale process. Not living in the area and with the property empty I relied heavily on Clarke and his team to ensure the property was left secure and safe during viewings. They were highly trustworthy in this regard and even went to the trouble one weekend out of office hours when I was away to assist with a door locking problem using one of their supplier contacts. This took a lot of worry off my shoulders. Many thanks Clarke for all your help and the wonderful service you provided. It will not be forgotten.
5/5
GoogleGreat services! Lewis was very helpful, great contact. He really cared about us and it permitted us to find a house from France. Robert Cooper is an agency very serious, all was done so easily. Thank you for your help.
5/5
GoogleNever let out a property before. Brooke and Lewis were a great help in pointing us in the right direction. Got tenants in almost immediately. All dealings have been very professional and all queries dealt with in a timely manner, and there have been quite a few being new to the game. Best of all though, haven't felt pressured with endless "follow up" calls as we have experienced with other estate agents. All in all a professional and efficient service. Thanks guys. 27/12/19 Susan Landlord
5/5
GoogleI would recommend Robert cooper to everyone very reliable and honest agency in special Lewis which was very helpful and prompt in his actions.
5/5
GoogleExcellent service. George was very efficient, professional and helpful, making the sale of our property go through smoothly. We highly recommend using Robert Cooper and will do so in the future. Thank you! Kraig Morbey.
5/5
GoogleAt the beginning we called for a property but then Lewis organised for us a viewing tour offering more houses to see meeting our standards. We literally loved the flat that he found for us. He organised the meeting with the owners (very lovely and kind people). During the process we kept always on touch trough e-mail and phone calls. Lewis was very efficient, professional and helpful. I high recommend Robert Cooper Agency they really care about clients.
5/5
GoogleHi Very good service. Lewis very helpful and friendly. We moved back to Pinner from the Lake District after 3 years but Lewis get sorted everything so easy for us. Even when been some problem with the property he action it for the very next day. Really good experience at all. These guys are know what to do and they do that very quick as well. Only the 5 star. All the best for you guys. Jozsef Tatar
5/5
GoogleGreat ageant
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Robert Cooper & Co
Which Robert Cooper & Co office has the most reviews?
Hillingdon (202 Field End Road) has the most, with 254 reviews rated 4.7 out of 5, followed by Hillingdon (534 Victoria Road) with 136.
Where are the Robert Cooper & Co offices?
The two Robert Cooper & Co offices, by town:
- Hillingdon (202 Field End Road): 202 Field End Road, Pinner, HA5 1RD, Hillingdon, HA5 1RD
- Hillingdon (534 Victoria Road): 534 Victoria Road, South Ruislip, HA4 0HD, Hillingdon, HA4 0HD
Has Robert Cooper & Co won any awards?
Yes. At The British Property Awards 2025 its branches won 1 Gold award.
