★★★★★ 1/5
GoogleMy husband and I put our house on the market with Richard Watkins in Radcliffe on Trent and were tied into a 14-week sole agency agreement. After 12 weeks, with no progress, we asked for our property to be removed from the market.
During that time, we received no offers, very little communication, and virtually no feedback from viewings. We were never approached to discuss changing the marketing strategy, reviewing the photographs or advert, or considering any other ideas to help generate more interest. It felt as though our sale had simply been left to drift until WE had to ask what was going on and what changes could be made.
Ultimately, we decided to change agents and within less than 48 hours of our property going back on the market, we had received and accepted an offer, a stark contrast!!!
One of the viewers who had originally viewed our property through Richard Watkins even returned to view with our new agent. We were told that they said they had only ever received one attempted phone call asking for feedback after their original viewing, which was very disappointing to hear as Richard Watkins ensured us their approach was to ring viewers three times to gain feedback.
We understand that no estate agent can guarantee a sale, and the property market can be unpredictable. However, what we do expect is regular communication, honest feedback, and a proactive approach. Sadly, that wasn’t our experience.
The delays ultimately meant we missed out on purchasing what we believed would have been our forever home, making the experience even more upsetting.
Before leaving this review, I contacted Richard Watkins directly to share our experience in the hope that the feedback would help improve their service. My email was honest and constructive, but unfortunately I never received a reply.
Since then, I’ve spoken to other people in the village and some have shared similar experiences with the Radcliffe branch. While I can only speak for our own experience, it was disappointing to hear.
It’s such a shame because Radcliffe on Trent is a close-knit community, and we genuinely felt let down. Selling your home is deeply personal, it’s not just another business transaction. We expected communication, guidance and a proactive approach throughout the process, but unfortunately that wasn’t what we received.
I haven’t written this review to criticise for the sake of it or to damage anyone’s reputation. I’ve written it in the hope that honest feedback leads to positive change, so future clients receive the level of communication, guidance and support that we felt was missing.
Based on our experience, I would encourage anyone considering Richard Watkins to think carefully before instructing them. If you do choose them, be prepared to chase regularly for updates rather than expecting proactive communication.
Laura · 12 July 2026 · Richard Watkinson and Partners Radcliffe-On-Trent
★★★★★ 1/5
GoogleI agreed to purchase a property marketed by Richard Watkinson and was explicitly informed at the time of my offer that there was no onward chain with the sellers purchase, with an expected completion date of end of February 2026.
I was also told that the sellers’ onward purchase was already built, ready to move into, and that they were even buying furniture for it, further reinforcing that there would be no delays.
Based on this, I proceeded in good faith, spending over £1,000 on expedited searches and surveys to meet the proposed timeline, and making personal arrangements accordingly.
However, after several months, I was informed that there was in fact a chain involved. From that point on, I was given a series of inconsistent and changing completion dates (June, then May, then August), with no clear or reliable communication.
On 1st May 2026, I was finally told that the chain had collapsed entirely and the property was no longer in a position to be sold.
As a direct result of relying on the information provided, I have incurred significant financial costs and have now been left without accommodation and effectively homeless.
This situation suggests that Richard Watkinson either failed to properly establish the chain status at the outset or communicated inaccurate information throughout the process. I would strongly advise others to steer well clear of these agents as they are clearly incapable of providing a service which should be standard by an established estate agent
Max · 10 May 2026 · Richard Watkinson and Partners Mansfield
★★★★★ 5/5
GoogleThank you to the whole team for your help and professionalism regarding the purchase and sale of my property. You have once again met my expectation of getting the sale over the line in a super quick timeframe, happy seller and buyer.
Amanda · 16 March 2026 · Richard Watkinson and Partners Southwell
★★★★★ 5/5
GoogleVery organised and quick to chase things and keep things moving swiftly. Very competent and friendly team.
Savannah · 16 February 2026 · Richard Watkinson and Partners Southwell
★★★★★ 5/5
GoogleWe sold our property through Richard Watkinson. Alistair came out and gave us our valuation and we were extremely happy with the professional approach towards us. The staff in the office were always helpful regarding any queries. Would highly recommend
Craig · 14 October 2024 · Richard Watkinson and Partners Mansfield
★★★★★ 1/5
GoogleRating only, no written review.
Holly · 28 July 2024 · Richard Watkinson and Partners Radcliffe-On-Trent
★★★★★ 5/5
GoogleHelpful staff
Graham · 12 April 2024 · Richard Watkinson and Partners Mansfield
★★★★★ 5/5
GoogleFantastic estate agents. Very friend and excellent at their job. I would highly recommend.
Rebecca · 12 April 2024 · Richard Watkinson and Partners Mansfield
★★★★★ 5/5
GoogleThat Alistair Smith is fantastic. He is looking after my mother in law’s sale. He talks to her, he explains to her. He listens to her! Everything happens immediately and really well. Emailed him with a query at 21.45 last night. A full reply with an attachment at 21.48!!! And his staff are so can do, do do. The person to use if you actually want to sell.
Andrew · 12 April 2024 · Richard Watkinson and Partners Mansfield
★★★★★ 1/5
GoogleRating only, no written review.
Wragge · 25 March 2024 · Richard Watkinson and Partners Southwell
★★★★★ 3/5
GoogleRating only, no written review.
Bhavika · 25 March 2024 · Richard Watkinson and Partners Southwell
★★★★★ 3/5
GoogleRating only, no written review.
Kim · 13 April 2023 · Richard Watkinson and Partners Mansfield
★★★★★ 4/5
GoogleGreat
Loraine · 13 April 2023 · Richard Watkinson and Partners Mansfield
★★★★★ 5/5
GoogleI spoke to a lovely lady called Donna, she couldn't be more helpful, will definitely use in the future.
Chris · 13 April 2023 · Richard Watkinson and Partners Mansfield
★★★★★ 5/5
GoogleThe team are great, and I'm talking from a buyers perspective rather than a sellers.
Cass · 13 April 2023 · Richard Watkinson and Partners Mansfield
★★★★★ 1/5
GoogleCalled 10 times in one day and still no answer
M · 26 March 2023 · Richard Watkinson and Partners Radcliffe-On-Trent
★★★★★ 4/5
GoogleRating only, no written review.
Kat · 26 March 2023 · Richard Watkinson and Partners Radcliffe-On-Trent
★★★★★ 5/5
GoogleExcellent site, great food in restaurant well set out with plenty of space. The toilets & showers were well kept and very clean. Recommend site.
George · 26 March 2023 · Richard Watkinson and Partners Radcliffe-On-Trent
★★★★★ 5/5
GoogleRecently sold my property in southwell with Richard Watkinson. Helen and the team were terrific through the whole process. A big thank you to you all.
Ruth · 26 March 2023 · Richard Watkinson and Partners Southwell
Agent replied · 21 June 2024
Thank you, we really appreciate your feedback
★★★★★ 5/5
GoogleOutstanding professionalism from the team at Richard Watkinson - from initial advice to completed sale, brilliant work! Thank you Amy Helen and Britt - World Class service!
Roger · 26 March 2023 · Richard Watkinson and Partners Southwell
★★★★★ 5/5
GoogleHelen was so helpful with our purchase from start to finish, nothing seemed too much trouble.
Would definitely recommend Richard Watkinson to a friend !
Abby · 26 March 2023 · Richard Watkinson and Partners Southwell
★★★★★ 5/5
GoogleRating only, no written review.
Wendy · 16 April 2022 · Richard Watkinson and Partners Mansfield
★★★★★ 5/5
GoogleLong established local estate agent
Mark · 16 April 2022 · Richard Watkinson and Partners Mansfield
★★★★★ 5/5
GoogleVery helpful friendly staff. Not pushy. Just there to help. Highly recommend
Yvonne · 16 April 2022 · Richard Watkinson and Partners Mansfield
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.