Trusted Agent profile

Richard Kendall estate agents in Ossett, Horbury and Normanton

4.7

★★★★★ Excellent

1,447 reviews across 3 offices and 3 platforms

Richard Kendall has three offices, in Ossett, Horbury and Normanton. Together they have 1,447 reviews on three platforms, rated 4.7 out of 5 overall.

Google logo

4.5 / 5

506

Reviews on Google

All 3 offices

Facebook logo

4.3 / 5

60

Reviews on Facebook

All 3 offices

Trustpilot logo

881

Reviews on Trustpilot

Business-wide

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Our offices

Richard Kendall's three offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Richard Kendall, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Richard Kendall is among EA Masters 2026 winners.

EA Masters winners in three years, the group and its branches: 2026, 2020, 2019.

EA Masters by year, 2020 to 2019

Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.

Reviews on Google

Showing 505 reviews on Google only. Show every review

5/5

Google

After several unsuccessful attempts to get an accommodation, I came across Richard Kendall's Rental service, Horbury's branch in Wakefield. It was quite a process due to all the checks required. Jessica Judd whom my spouse and I worked with was very assistive, polite, friendly, professional and helpful during the process of acquiring the property in which we're living presently. Indeed, I am pleased Jessica's input to facilitate the rental process as she pushed to get everything sorted for me. She's a great agent and I'm certain I would use her services as well as the services of Richard Kendall again in future.

ENUGE · 30 July 2024 · Richard Kendall Horbury

Agent replied · 29 August 2024

Thank you for taking the time to leave a review for Jess in the rental department.

5/5

Google

Rating only, no written review.

David · 29 July 2024 · Richard Kendall Normanton

Agent replied · 28 August 2024

Thank you for leaving 5*

5/5

Google

Great estate agents, from the valuation to completion they kept us in the loop , answered any queries and generally very professional, we dealt with Sarah Walley who made it a great personal journey thankyou Sarah,I would highly recommend them.

David · 29 July 2024 · Richard Kendall Normanton

Agent replied · 28 August 2024

Thank you for leaving a review for Sarah.

5/5

Google

Excellent service from all the staff, especially Lucy, who chased the chain every day and kept me updated. Thank you to all the staff for helping me get through such a stressful house sale.

Eclipse · 25 July 2024 · Richard Kendall Ossett

Agent replied · 24 August 2024

Thank you for leaving this review.

5/5

Google

Fantastic support throughout the whole process of selling our house. Mandy was brilliant and always available to answer any questions and went above and beyond throughout.

Chris · 25 July 2024 · Richard Kendall Ossett

Agent replied · 24 August 2024

Thank you for leaving a review for Mandy.

5/5

Google

Couldn't fault Richard Kendall estate agents when buying a house through them. Mandy was really helpful throughout the process and definitely helped speed things up. Thank you very much!

Emma · 25 July 2024 · Richard Kendall Ossett

Agent replied · 24 August 2024

Thank you for leaving Mandy a review.

5/5

Google

We sold two properties in Ossett, and the support and help we received from the Ossett office, and Lucy in particular, was fantastic. Both sales were problematic to some extent, one requiring a deed of variation, and the other one requiring additional documentation from the buyer and their solicitor. On multiple occasions, Lucy helped coordinate activities and actions across both sets of solicitors, and the buyer and seller, ensuring that the sales both went to completion. Without her involvement, at least one of the sales would have fallen through. The original marketing of the properties and guidance on asking price was done very professionally, and Richard Kendall’s support in allowing one of the buyers to rent out the property as the sale went through allowed us to accept a slightly lower asking price. I would happily recommend them, and would use them again for future purchases and sales.

Andy · 25 July 2024 · Richard Kendall Ossett

Agent replied · 24 August 2024

Thank you so much for taking the time to leave a review for Lucy and the service you have received.

5/5

Google

Great experience. The process wasn't long until have the flat. Very attentive staff.

Sara · 30 June 2024 · Richard Kendall Horbury

Agent replied · 29 August 2024

Thank you for leaving a review for the rental team.

5/5

Google

First class service as always, we always use Richard Kendall & we wouldn’t use anyone else. Thank you to Helen who was brilliant & very efficient.

Teresa · 30 June 2024 · Richard Kendall Horbury

Agent replied · 29 August 2024

Thank you for leaving a review for the rental team.

5/5

Google

We recently purchased through Richard Kendall, and are very grateful to have had such support and friendly staff to talk to throughout the process. They helped us immensely despite working with truly terrible solicitors on our end, being friendly and approachable, whether in person in Wakefield, on the phone, or via email. They happily passed and received messages on behalf of ourselves and the seller, and never once made us feel unwelcome when doing so. We mainly dealt with Karen, who was proactive and helpful throughout our very long purchase. I could not recommend using Richard Kendall enough and hope to have the pleasure of doing so myself in the future.

Ethan · 29 June 2024 · Richard Kendall Normanton

Agent replied · 28 August 2024

Thank you for taking the time to leave a review for Karen. It really is appreciated.

5/5

Google

I cannot recommend Donna and Suzanne enough. Without them, the sale would have been much more difficult than it already was. Friendly and professional. Five stars!! X

Jenny · 15 June 2024 · Richard Kendall Ossett

Agent replied · 17 June 2024

Thank you for taking the time to leave a review for Donna and Suzanne at our Ossett office.

5/5

Google

Mandy was great, she checked in regularly and kept us informed during the whole process. They provided a lovely gift once we completed too.

Jack · 12 June 2024 · Richard Kendall Ossett

Agent replied · 17 June 2024

Thank you for your review.

5/5

Google

Good friendly and effective service Prompt response to queries and requests Many thanks to you all Chris and Gail Oldroyd

Chris · 10 June 2024 · Richard Kendall Ossett

Agent replied · 17 June 2024

Thank you for leaving a review.

5/5

Google

I sold my house and purchased a new one through Richard Kendall between Jan and May this year. The service was very good on both sides, but I must compliment Mandy, who managed my purchase. Throughout the whole process, which had its tricky moments, Mandy was polite, professional and - perhaps most importantly for me - a source of constant positivity and calm reassurance. She was communicative, proactive and provided a fantastic bridge to the vendor. Thank you Mandy, you are a star!

Rachel · 3 June 2024 · Richard Kendall Ossett

Agent replied · 17 June 2024

Many thanks for your wonderful review of Mandy at our Ossett office. We are so grateful for your words. We very much appreciate it.

5/5

Google

It’s been a first time experienced for myself in the rental of a new place via Richard Kendall’s at a local branch at Horbury in Wakefield, which was quite a process due to all the checks required by a third party. Jessica Judd who I dealt with was very professional, polite, efficient, friendly and helpful during this process. I was really pleased that Jessica also pushed to get everything into place before I went away on holiday, taking away any anxiety about having a property to move into on my return to the UK. Jessica is a real credit to her company and would definitely use the services of Richard Kendall again in the future.

Dean · 3 June 2024 · Richard Kendall Horbury

Agent replied · 17 June 2024

Thank you Dean for your review if Jess in our Rental team at Richard Kendall Estate Agent. We really appreciate your review of your experience in dealing with us at our Horbuery office. Many thanks.

5/5

Google

Excellent customer service and communication from Amanda. Thank you!

Lisa · 30 May 2024 · Richard Kendall Normanton

Agent replied · 28 August 2024

Thank you for leaving a review.

5/5

Google

The staff kept me updated from day 1 excellent service would advise anyone to use them excellent service and staff

Derrick · 30 May 2024 · Richard Kendall Normanton

Agent replied · 28 August 2024

Thank you for taking the time to leave a review.

5/5

Google

Excellent experience selling, we have used the company 3 times now, buying, selling, and renting a property out, Sarah handled the Sale of my mothers property in Normanton, from start to finish everything went so smooth and within 11 weeks from finding a buyer, will use again.

Maureen · 30 May 2024 · Richard Kendall Normanton

Agent replied · 28 August 2024

Thank you for taking the time to leave a review.

5/5

Google

Great service couldn’t do enough to help. Always giving me a call to keep me updated

Andrew · 27 May 2024 · Richard Kendall Ossett

5/5

Google

Don't know what i would have done without Donna and Suzanne looking after us. Couldn't recommend enough.

Joe · 27 May 2024 · Richard Kendall Ossett

5/5

Google

Suzanne and Donna were fantastic throughout the buying process. They regularly kept in touch, were quick to respond to any questions, and were integral to ensuring all parties were kept on track. I can highly recommend this company. Thank you!

Carolyn · 27 May 2024 · Richard Kendall Ossett

5/5

Google

Rating only, no written review.

Erwin · 20 May 2024 · Richard Kendall Ossett

Agent replied · 17 June 2024

Thank you for leaving 5*

5/5

Google

Professional and friendly to deal with. Special thanks to Mandy B from the Ossett branch for making the whole process as smooth as possible, from my perspective as a first time buyer.

M · 20 May 2024 · Richard Kendall Ossett

Agent replied · 17 June 2024

Thank you for taking the time to leave a review for Mandy and we wish you all the best in your first home.

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Richard Kendall

Which Richard Kendall office has the most reviews?

Ossett has the most, with 1,066 reviews rated 4.8 out of 5, followed by Horbury with 1,057.

Where are the Richard Kendall offices?

The three Richard Kendall offices, by town:

  • Horbury: 4 Cluntergate, Horbury, WF4 5AG
  • Normanton: 10 High Street, Normanton, WF6 2AB
  • Ossett: Unit 2 Wellgate, Ossett, WF5 8NS
Has Richard Kendall won any awards?

Yes. In The Trusted Agent 2026 awards, Ossett won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 2 other industry awards since 2019.

Reviews may appear on more than one platform.

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