Trusted Agent profile
★★★★★
1,447 reviews across 3 offices and 3 platforms
Richard Kendall has three offices, in Ossett, Horbury and Normanton. Together they have 1,447 reviews on three platforms, rated 4.7 out of 5 overall.
506
Reviews on Google
All 3 offices
60
Reviews on Facebook
All 3 offices
881
Reviews on Trustpilot
Business-wide
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Richard Kendall's three offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Richard Kendall, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Richard Kendall is among EA Masters 2026 winners.
EA Masters winners in three years, the group and its branches: 2026, 2020, 2019.
2020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Showing 505 reviews on Google only. Show every review
5/5
GoogleRichard Kendal They have been great with everything from the very start to finish! Our agency worker Sarah Whalley, who looked after us throughout the process has been very helpful and always kept us updated making the process easier. We have been very happy with Richard Kendall services and would happily recommend them.
Thank you for leaving a review for Sarah.
5/5
GoogleI used Richard Kendall Estate Agents when I bought the property back in the days of covid and got more information from the agents than I did from my own solicitors. Sarah continued the excellent service and a great bid thank you to her in particular and the team in support as well.
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5/5
GoogleThe whole agency was great and there was always someone available to respond to queries quickly via telephone or email and Sarah in particular was incredibly helpful, friendly and proactive in progressing our purchase with Richard Kendall. Thank you!
Thank you for leaving a review for Sarah.
5/5
GoogleI would like to thank Richard Kendall Estate agents, in particular Sarah Whalley. It proved to be a long and problematic process to buy the bungalow we wanted but throughout over 12 months the level of professionalism and support never wavered. Every effort was made to reach a conclusion and I received weekly reports on what was happening, I never felt that I wasn't being told the current position of the sale Well done and thank you Irene
Thank you for leaving a review for Sarah.
5/5
GoogleRichard Kendall began managing the letting of my property back in 2012 until selling it this year, and during that time I've found all aspects of the care and sale of my property to be in excellent hands. I have really appreciated their proactivity, professionalism, responsiveness and correspondence, all of which has been maintained to a consistently high standard. I would fully recommend the Richard Kendall team to anybody who is either letting or selling their property without any hesitation whatsoever.
Thank you so much for leaving a review.
5/5
GoogleReally helpful and friendly staff.
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5/5
GoogleWe have had a great experience buying a property from Leah Appleton! She was responsive, friendly and really kept us up to date throughout the process - nothing was too much trouble and we would highly recommend her!
1/5
GoogleVery unhelpful staff (at least the woman I talked to). 0 willingness to help.. I went in asking what properties they had in the area with certain criteria and she replied: I can't do anything for you, you need to go through checks and referencing then I'll add you to a mailing list. Why do you even have an office.
I'm truly sorry to hear about your recent experience with us and that our service did not meet your expectations. Providing helpful and supportive service is a top priority for us, and it's disappointing to learn that we fell short during your visit. The process mentioned by our staff is designed to ensure that we can provide accurate and tailored property options based on verified information. However, it sounds like this wasn't communicated clearly. We take your comments seriously and will address this internally to improve how we communicate and assist our clients. Please feel free to reach out to me directly if you need to discuss this further. Kind Regards Amy Office Manager (Horbury)
5/5
GoogleWe used Richard Kendall Normanton branch for our recent house sale and were pleased we did. Many thanks especially to Sarah for keeping us updated on progress throughout the sale as well as answering any queries quickly and efficiently.
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5/5
GoogleDonna and Suzanne have been outstanding throughout our entire process. Keeping in touch often, letting us know of any updates within minutes of getting them - they really went the full 9 miles for us. It wasn’t an easy process at all, however they made it feel much more manageable with their talented team and customer service skills. Their approach to every situation or hurdle we faced was with compassion and empathy, I truly recommend Suzanne and Donna to anyone who is in the market. I couldn’t have asked for better people to help us get to our new property. Thank you guys so much - we appreciate you!
What a lovely review for Donna and Suzanne. Thanks so much for leaving a review.
5/5
GoogleAlannah made my day, really professional and helpful.
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5/5
GoogleThroughout the purchase of our property, Sarah was friendly, helpful and supportive! At every stage Sarah was in regular contact with us, kept us informed with any updates and was always happy to answer our questions or queries. Thank you!
Thank you for leaving Sarah a review.
5/5
GoogleHad an amazing experience with these today. Assistance provided on documentation within 2 hours of providing the details. Would highly recommend.
1/5
GoogleRating only, no written review.
We take all reviews seriously and are dedicated to ensuring every tenant has a positive experience with us. After thoroughly reviewing your comments and our records, it appears there may be some misunderstanding regarding your experience. Our records show that all maintenance issues reported by you were addressed promptly and resolved within an acceptable timeframe. We are committed to transparency and fairness, and we want to ensure any genuine concerns are properly addressed. If there has been an oversight or if you can provide additional information, please contact me directly at the Horbury Office at 01924 260022. We would be happy to discuss this further and resolve any issues you may have encountered. Thank you, Amy
1/5
GoogleTerrible experience
We take all reviews seriously and are dedicated to ensuring every tenant has a positive experience with us. After thoroughly reviewing your comments and our records, it appears there may be some misunderstanding regarding your experience. Our records show that all maintenance issues reported by you were addressed promptly and resolved within an acceptable timeframe. We are committed to transparency and fairness, and we want to ensure any genuine concerns are properly addressed. If there has been an oversight or if you can provide additional information, please contact me directly at the Horbury Office at 01924 260022. We would be happy to discuss this further and resolve any issues you may have encountered. Thank you, Amy
1/5
GoogleSomething is wrong with these people they were very rude to speak.
We take all reviews seriously and are dedicated to ensuring every tenant has a positive experience with us. After thoroughly reviewing your comments and our records, it appears there may be some misunderstanding regarding your experience. Our records show that all maintenance issues reported by you were addressed promptly and resolved within an acceptable timeframe. We are committed to transparency and fairness, and we want to ensure any genuine concerns are properly addressed. If there has been an oversight or if you can provide additional information, please contact me directly at the Horbury Office at 01924 260022. We would be happy to discuss this further and resolve any issues you may have encountered. Thank you, Amy
5/5
GoogleGreat experience, helpful and supportive staff
Thank you for the review.
1/5
GoogleReally not worth trusting. The house we rented is full of mould and they are not doing anything about it
We take all reviews seriously and are dedicated to ensuring every tenant has a positive experience with us. After thoroughly reviewing your comments and our records, it appears there may be some misunderstanding regarding your experience. Our records show that all maintenance issues reported by you were addressed promptly and resolved within an acceptable timeframe. We are committed to transparency and fairness, and we want to ensure any genuine concerns are properly addressed. If there has been an oversight or if you can provide additional information, please contact me directly at the Horbury Office at 01924 260022. We would be happy to discuss this further and resolve any issues you may have encountered. Thank you, Amy
1/5
GoogleHad worst experience . They were very rude to speak and they were totally biased towards the landlord. avoid doing any sort of business with them at all.
We take all reviews seriously and are dedicated to ensuring every tenant has a positive experience with us. After thoroughly reviewing your comments and our records, it appears there may be some misunderstanding regarding your experience. Our records show that all maintenance issues reported by you were addressed promptly and resolved within an acceptable timeframe. We are committed to transparency and fairness, and we want to ensure any genuine concerns are properly addressed. If there has been an oversight or if you can provide additional information, please contact me directly at the Horbury Office at 01924 260022. We would be happy to discuss this further and resolve any issues you may have encountered. Thank you, Amy
1/5
GoogleIf you are looking for a peaceful home to live in, avoid Richard Kendalls at all cost. They will lie and conceal issues with the property.
We take all reviews seriously and are dedicated to ensuring every tenant has a positive experience with us. After thoroughly reviewing your comments and our records, it appears there may be some misunderstanding regarding your experience. Our records show that all maintenance issues reported by you were addressed promptly and resolved within an acceptable timeframe. We are committed to transparency and fairness, and we want to ensure any genuine concerns are properly addressed. If there has been an oversight or if you can provide additional information, please contact me directly at the Horbury Office at 01924 260022. We would be happy to discuss this further and resolve any issues you may have encountered. Thank you, Amy
1/5
GoogleIf you want a peaceful home to live in, avoid Richard Kendalls, Especially Alice. They will lie and conceal issues with the property.
We take all reviews seriously and are dedicated to ensuring every tenant has a positive experience with us. After thoroughly reviewing your comments and our records, it appears there may be some misunderstanding regarding your experience. Our records show that all maintenance issues reported by you were addressed promptly and resolved within an acceptable timeframe. We are committed to transparency and fairness, and we want to ensure any genuine concerns are properly addressed. If there has been an oversight or if you can provide additional information, please contact me directly at the Horbury Office at 01924 260022. We would be happy to discuss this further and resolve any issues you may have encountered. Thank you, Amy
1/5
GoogleTerrible Liers, Especially Alice From Richard Kendall Horbury Office for 27 Finkin Lane, Wf3 4NJ. She with the landlady tried to hide so many issues, like chimney leak and put a blame on us that the walls are wet because of you guys. Later one, the water starts dripping out of the ceilings we had to live in the damp property for months. Now they are trying to claim money out of my deposit. The House also has bees issue, loads of bees coming out from the Abandoned chimney into the living room and Alice and Richard Kendalls never cared about it and landlady took 3 months to resolve it. I am sure one of their representatives will come and paste a same response saying, we have resolved all the issues. Truth is, they don't even keep record of the issues and in the end, they will put everything on tenants and will do their best to rip you off.
We take all reviews seriously and are dedicated to ensuring every tenant has a positive experience with us. After thoroughly reviewing your comments and our records, it appears there may be some misunderstanding regarding your experience. Our records show that all maintenance issues reported by you were addressed promptly and resolved within an acceptable timeframe. We are committed to transparency and fairness, and we want to ensure any genuine concerns are properly addressed. If there has been an oversight or if you can provide additional information, please contact me directly at the Horbury Office at 01924 260022. We would be happy to discuss this further and resolve any issues you may have encountered. Thank you, Amy
1/5
GoogleHorrible experience with this company specifically with their employee Alice, she misguided us in so many things. Not cooperative at all. We took her help to rent 27 finkin lane in wakefield but that place is full of molds, damp walls and a very rude landlady alex owns it. We asked them for repairs and in return she handed us a notice to vacate the property. Not going to recommend anyone to take help from this company. They never repaired anything and just handed over the notice to vacate the property. When we complained to them, they said that we have repaired everything, if that was the case then why would we leave the property if everything was okay?
We take all reviews seriously and are dedicated to ensuring every tenant has a positive experience with us. After thoroughly reviewing your comments and our records, it appears there may be some misunderstanding regarding your experience. Our records show that all maintenance issues reported by you were addressed promptly and resolved within an acceptable timeframe. We are committed to transparency and fairness, and we want to ensure any genuine concerns are properly addressed. If there has been an oversight or if you can provide additional information, please contact me directly at the Horbury Office at 01924 260022. We would be happy to discuss this further and resolve any issues you may have encountered. Thank you, Amy
1/5
GoogleBetter not trust them either you are renting or a landlord. They are supposed to be a bridge of communication but the workers are just killing their time to get paid. Alice ducket got the permission from the landlady for us to install the Internet and now she said I Don't remember doing it and they with the landlord are trying to take my deposit money for installation the Internet wire.
We take all reviews seriously and are dedicated to ensuring every tenant has a positive experience with us. After thoroughly reviewing your comments and our records, it appears there may be some misunderstanding regarding your experience. Our records show that all maintenance issues reported by you were addressed promptly and resolved within an acceptable timeframe. We are committed to transparency and fairness, and we want to ensure any genuine concerns are properly addressed. If there has been an oversight or if you can provide additional information, please contact me directly at the Horbury Office at 01924 260022. We would be happy to discuss this further and resolve any issues you may have encountered. Thank you, Amy
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Ossett has the most, with 1,066 reviews rated 4.8 out of 5, followed by Horbury with 1,057.
Yes. In The Trusted Agent 2026 awards, Ossett won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 2 other industry awards since 2019.
