Trusted Agent profile
★★★★★
1,447 reviews across 3 offices and 3 platforms
Richard Kendall has three offices, in Ossett, Horbury and Normanton. Together they have 1,447 reviews on three platforms, rated 4.7 out of 5 overall.
506
Reviews on Google
All 3 offices
60
Reviews on Facebook
All 3 offices
881
Reviews on Trustpilot
Business-wide
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Richard Kendall's three offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Richard Kendall, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Richard Kendall is among EA Masters 2026 winners.
EA Masters winners in three years, the group and its branches: 2026, 2020, 2019.
2020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Showing 505 reviews on Google only. Show every review
5/5
GoogleWe recently purchased a property through Richard Kendall, and the experience was excellent from start to finish. The team was professional, responsive, and kept us updated at every stage of the process. They were approachable, helpful with …
We are thrilled that you are happy in your new home and truly appreciate your recommendation. Wishing you all the very best for the future.
5/5
GoogleExcellent communication from Sarah and other throughout the process, would highly recommend
Thank you for your kind words. We are so pleased to hear that Sarah and the team kept you well informed throughout the process.
5/5
GoogleVery friendly and understanding at a very stressful time. Always helpful and efficient.
Thank you for leaving a review.
5/5
GoogleRichard Kendal in Ossett have made a very difficult house sale and purchase bearable. Both Lucy and Mandy have been in constant contact and available whenever I needed them. This was my local branch and I certainly feel like I have been given the personal touch and felt like they actually care. The two ladies are a credit to Richard Kendal and I could not thank them enough for their kindness and support throughout. I would 100% recommend them to anyone selling or buying and would most definitely use them again. Thank you so much! 🩷
Thank you so much for your kind words. We are delighted to hear that Lucy and Mandy at our Ossett branch were able to support you so well during what was clearly a very challenging sale and purchase.
5/5
GoogleGeat service from start to finish, Sarah rang us weekly with an update and kept us in the loop, any queries or questions we had were quickly answered or resolved.....just all round a great service and very patient with us 😀 …
Thank you for leaving a review for Sarah, we really do appreciate.
5/5
GoogleSarah was fantastic. Would recommend Richard Kendal. Thankyou to the team for their hardwork
Thank you for taking the time to leave a review for Sarah
5/5
GoogleVery professional, always kept us informed about what was happening! Couldn't fault Sarah - she did a great job! Thanks Richard Kendall
We are delighted to hear that Sarah kept you fully informed throughout and made the process such a positive experience.
5/5
GoogleExcellent service from start to finish selling my property. Special mention to Mandy in the Ossett office and has been there for us right to the end and chasing everyone to keep us informed throughout some of the challenges we faced. Thank you so much and I would not hesitate to use Richard Kendall again in the future.
We are delighted to hear that Mandy at our Ossett office was able to support you from start to finish, keeping you updated and chasing things through during the more challenging moments. We truly appreciate your recommendation and would be more than happy to help again in the future.
4/5
GoogleI attended to collect some keys for a level 3 building survey and the staff were ready with the keys, alarm number and directions. Very smooth. Client happy.
Thank you so much for taking the time to leave a review for our Ossett office.
5/5
GoogleMichal has been amazing helping me deal with a property when mt tenant had moved out. He sorted all jobs they needed doing and was very proactive it getting my property ready for the next tenant ASAP, would defiently recommend Richard Kendall and Michal.
We are delighted to hear that Michal was able to provide such proactive and efficient support in getting your property ready for the next tenant.
5/5
GoogleWe have recently moved into a rental property where Richard Kendal is the agent. The viewing, application and moving process had all been smooth and any queries we have had during and since moving in have been quickly addressed.
Thank you, we are delighted to hear that your viewing, application and move-in process went smoothly and that any queries have been handled quickly. It’s great to know you have had such a positive experience with us as your letting agent.
5/5
GoogleRecently rented a property through Richard Kendall and dealt with Carol & Kelly. Their service was outstanding, always prompt to answer queries and the process was made to feel so easy! Thank you both.
We are delighted to hear that Carol and Kelly made your rental process feel so easy and provided outstanding service throughout.
5/5
GoogleSarah and team have been first class in helping us with our recent house sale. We were kept fully informed throughout the process and nothing was too much trouble. We would highly recommend Richard Kendall and the Normanton team. Many thanks.
Thank you so much for your lovely review. We are thrilled to hear that Sarah and the Normanton team provided first class service, keeping you fully informed and making sure nothing was too much trouble.
5/5
GoogleSarah and her colleagues were invaluable in helping us navigate the long and stressful selling process. Kindness, understanding and professionalism were ever present throughout. Would definitely recommend.
Your recommendation means a lot to us, and we are delighted we could support you every step of the way.
5/5
GoogleVery efficient, friendly and above all great at keeping in touch, which is what you need during the stressful process of selling a property
Thank you for leaving a review. We really do appreciate.
1/5
GoogleI have never felt so neglected as paying tenant, during my tenancy I experienced a gas leak at the property, i rang the emergency gas board and they arrived promptly and capped off the main supply, during the engineers visit he identified that the landlords pipe work was at fault, due to poor craftsmanship, an insufficient weld at the outlet elbow had likely become compromised and as a result over £350 pounds worth of gas was wasted, not a penny of this was ever recovered from either the Landlord or Richard Kendall I've had no help from anybody on this matter, it seemed to me that Richard Kendall where quick to take the landlords side, i asked polity if the landlord would help me cover the costs, by either covering the full cost or meeting me halfway, I was denied any financial support, While milking me nearly a grand a month for an Apartment which was for a lack of better words quite literally made of cardboard, on the outside the apartment appeared to be luxurious after moving in you could tell after a few days that the craftsman ship was poor throughout Finally on move out day i was charged for the most ridiculous things, 1) TV wall bracket, was poorly installed by the last tenant, it was mounted to a plasterboard wall with plastic wall plugs, the bracket was dangerous so i left it off the wall because its literally a health and safety hazard (that backfired on me, I was charged me for not putting it back on the wall) 2) The front door handle cover was loose, because the threads on the screws would not longer catch the door because its cheap as chips I got my screw driver out and tired to fix it no luck the screws where just spinning and not grabbing anything (charged me for it) £105 In Total deductions, I was actually shocked they didn't charge me for using Oxygen while i existed there for 6 months Ive never been happier now, and il probably never rent again from this experience Finally the cherry on top was the Urgency they created when i told them i would be vacating the property i was literally hammered with phone calls, while they filled my empty calendar with appointment after appointment for viewings for the apartment i was still living in, bearing in mind i suffer deeply from anxiety and i was chronically depressed and grieving the loss of a close family member, however i despite my struggles i carried on "people pleasing" put a fake smile on and went above and beyond with every appointment i sold the apartment and the area, What an exhausting time in my life..
We are genuinely sorry to hear that your time at the property was so challenging and we regret that you’ve come away from the tenancy feeling this way. However, we would like to address a few important points to provide some context and clarity for future tenants reading this. Firstly, we take any reports of gas issues extremely seriously. You were absolutely right to contact the emergency gas board, and we are glad you did so promptly. While the engineer may have attributed the fault to the pipework, matters of infrastructure and compensation for energy loss generally fall under utility providers and landlords, not the letting agent. As the managing agent, we are not authorised to approve or enforce financial compensation decisions on behalf of landlords, though we did pass along your request for assistance, which unfortunately was declined. Regarding the apartment’s condition, we carry out regular inspections and move-in checks to ensure properties meet a good standard. Had any issues been raised early on, we would have done our best to address them. We're sorry if you felt otherwise. Regarding the checkout deductions, these were based on the comparative inventory reports at move-in and move-out. While we acknowledge your explanation, the TV bracket and door handle fell within tenant responsibility as outlined in your tenancy agreement. Viewings during the notice period are permitted under the same agreement, and we always aim to coordinate them with minimal disruption. That said, we do appreciate your cooperation during what was clearly a difficult time. While we don’t agree with all the points raised, we recognise your frustration and are sorry you feel let down. We remain committed to treating all tenants and landlords fairly, and we wish you the very best moving forward.
1/5
GoogleDO NOT RENT FROM RICHARD KENDAL Just had £520 taken from my deposit after renting 2 Hawthorne close in kirkhamgate for a year. Firstly as far as the landlord and that property is concerned avoid. My toilet kept blocking landlord came round twice with his jetwasher to unblock on the 3rd time I was told I had to pay for a plumber as it must have been me putting too much toilet paper down. In 42 years I’ve never had this problem before. My plumber advised me and sent Richard Kendal an email explaining it wasn’t me and that the drains were collapsing due to him jet washing them. I was also blamed for the mould on one external wall. For putting my furniture up against a wall?? So I moved it all and guess what still mouldy. Many more things. When moving out I’ve been charged £520 Untidy garden ( one picture zoomed in on the one thistle that I couldn’t get out of the front garden ) The grass in the back garden that was all cut but browning cause of the dry weather. Deemed untidy Unclean toilet 🤔 with the evidence .. a zoomed in picture of a closed toilet lid. ( which was clean may I add) but how can you see the toilet with the lid closed! So many things and Richard Kendal helped tha landlord by taking photos in a way that did not show a true representation of how I left the property. I tried to fight it throughly the deposit scheme but this would take weeks and I’ve got my mum on end of life care so need all my strength for her. But below is how I left the property. Yes there was a couple of scuff marks on the wall but nothing a lick of paint wouldn’t solve ( general wear and tear ) I’m house proud it was my home. Absolute con artists.
5/5
GoogleMandy Bennet at the ossett branch was so helpful and friendly and kept up to date with everything
Thank you for leaving a review for Mandy
5/5
GoogleHad a Seamless service from start to finish both Suzanne Jordan and Donna Leeson Kept me updated all the way through the sale. Nothing was too much to ask and were a pleasure to deal with. they both do the job with pride. Great work and thanks again.
We really do love to hear that nothing was too much to ask. Thank you for choosing Richard Kendall.
5/5
GoogleMandy from Richard Kendall in Osset is an absolute star. Never dealt with a better estate agent, super on the ball. Always attentive, kind and looking out for the best. She’s a class act and sets the bar high. Can’t reccomend her enough! Thank you Mandy - we’re loving our new home.
Thank you so much for your fantastic review. We are over the moon to hear how impressed you were with Mandy from our Ossett office. Her attentiveness, professionalism and genuine care truly make her stand out and we are so glad she made your experience such a positive one.
5/5
GoogleWe purchased a property marketed by Richard Kendall Estate Agents. Lucy was incredibly helpful and efficient. Even to the point where she knew more about what was happening than our own estate agents selling our property. Great communication!
We are delighted to hear that Lucy was so helpful and efficient throughout your purchase. It’s fantastic to know her communication and dedication stood out, even beyond your own selling agent. Thank you.
5/5
GoogleI couldn’t recommend Richard Kendall’s highly enough, Sarah was absolutely amazing and kept us sane throughout a complicated purchase. I hope never to move again but if did I would use them
Thank you so much for your review. We are delighted to hear that Sarah was such a reassuring and supportive presence during your purchase.
5/5
GoogleJust moved into a rented property and Alice at Horbury was amazing very understandable always there if we needed to ask any questions would definitely recommend richard kendall 5*
Thank you for leaving a review for Alice, we are so pleased you found her amazing (we think so too).
5/5
GoogleFantastic service from start to finish especially Sarah who has kept us updated from start to finish of this move thank you highly recommend
Thank you for leaving a review for Sarah at the Normanton office and for the recommendation.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Ossett has the most, with 1,066 reviews rated 4.8 out of 5, followed by Horbury with 1,057.
Yes. In The Trusted Agent 2026 awards, Ossett won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 2 other industry awards since 2019.
