Trusted Agent profile
★★★★★
1,447 reviews across 3 offices and 3 platforms
Richard Kendall has three offices, in Ossett, Horbury and Normanton. Together they have 1,447 reviews on three platforms, rated 4.7 out of 5 overall.
506
Reviews on Google
All 3 offices
60
Reviews on Facebook
All 3 offices
881
Reviews on Trustpilot
Business-wide
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Richard Kendall's three offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Richard Kendall, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Showing 505 reviews on Google only. Show every review
5/5
GoogleExcellent service from Donna and Suzanne at Richard Kendall, went above and beyond to help with everything start to finish.
Thank you very much for taking the time to review our services from our Ossett office here at Richard Kendall Estate Agent. We're so pleased you had such a great experience in the sale of your home.
1/5
GoogleRating only, no written review.
5/5
GoogleWe used this agent to purchase a property in Normanton West Yorkshire 100% professional and on the ball at all times would highly recommend to all
Thank you so much for taking the time to give us a five star review. We wish you all the best in your new home. Richard Kendall Estate Agent
5/5
GoogleFantastic company.
1/5
GoogleMade an offer and never heard back from them. Poor customer service.
Thank you for your email and we are sorry that you have not found our service satisfactory. Could you please email mail@richardkendall.co.uk as we have no record of a complaint, or alternatively telephone 01924 291294 to discuss further. Kind Regards, Richard Kendall Estate Agent
1/5
GoogleRang Wakefield office to request valuation. Told they would inform Ossett branch who would be in touch to appoint, as Wakefield doesn’t have access to Ossett diary. No contact for either Wakefield or Ossett. One star for answering the phone.
Good afternoon Paul, We are sorry for any confusion that may have arisen, as usually upon requesting a valuation at any of our six branches, seven days a week, an appointment is arranged. We would be more than happy to arrange a free market appraisal if still required. Kind regards
5/5
GoogleWe bought a house marketed by Richard Kendall and our main point of contact was Mandy Bennett whom I would highly recommend. There were some complex issues which were well handled and she went the extra mile to keep things progressing.
Thank you so much for leaving your kind review. We will, of course, let Mandy know and we wish you all the best in your new home. Kind Regards, Richard Kendall Estate Agent
5/5
GoogleEstate agents don't have a great reputation as a profession, and buying/selling a property is pretty stressful for most of us. I had a very positive experience with Richard Kendall, particularly with Melanie Robinson who I felt was with me every step of the way, advising, listening to my worries, and keeping things moving towards completion. Many thanks.
3/5
GoogleRating only, no written review.
5/5
GoogleStaff are lovely and very helpful.
Thank you for taking the time out to leave your kind comments and we are glad you are pleased with the service you received, Richard Kendall Estate Agent
1/5
GoogleNever ring back. When you ask someone a simple question you don't get a straight answer.
1/5
GoogleRented with Richard Kendall for around 18 months. Due to work commitments (which I previously stated my concerns when signing a lease) I had to relocate in end of January (21st) 1 month before my rental contract ended (1st March).... I have since been charged for a re-listing fee for the property, a full month rent, they kept my deposit (which was my monthly rent + £100 - for a penalty of moving out early). Left the premises with no physical inspection/check out, was instructed to post the keys through their letter box! Then got billed an additional £110 for cleaning, despite the fact that I had already done that job with dated photo evidence. They were uninterested to say the least and continuously hounded me asking when will they be getting the money for the cleaners. A quick google search has pulled no results up for Lynne Cleaning Services of Lofthouse and the invoice genuinely looks like a quickly put together Microsoft Word document with some clipart of a mop! What turned out to be a positive by getting a promotion and relocating to another part of the UK, unfortunately has cost me greatly financially from Richard Kendall. Based on this, I would be very unwilling to take up another lease with Richard Kendall, nor would I encourage anybody to do so.
We are sorry you feel the need to express your dissatisfaction. The series of events as I see it are not quite as you have laid out. At your request to leave early from the contract, you were happy to pay the relisting fee to Richard Kendall to re-market the property and £110 for cleaning was agreed with yourself and my colleague. I would be more than happy to discuss the issues raised personally should you wish to contact me. Yours Sincerely, Simon Kendall.
5/5
GoogleI always felt like the estate agent was working on my behalf. The particular agent who was dealing with my sale was always professional, courteous and prompt at returning my calls. She was aware at all times when there was a delay and acting to preempt any problems from occurring.
2/5
Googlevery rude staff
5/5
GoogleThis agent is very hard working, proactive and clearly champions customer service! Recommended.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleVery helpful and did exactly what they said they would do... would definatly recommend
5/5
GoogleExcellent service deals with problems straight away no hassle. Would definitely recommend.
5/5
GoogleFantastic Estate Agents. Went the extra mile at all times and made house moving as stress.ess as possible. Liz was absolutely superb. Would strongly recommend them, they were always available, very personal and always happy to chase up everyone else who may not quite work with theirs We'd. Great.
Thank you so much for your feedback. We very much appreciate the time you've taken to highlight the service you received and we will certainly let Liz know your kind words. Good luck in your new home. Many thanks
1/5
GoogleRating only, no written review.
2/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
5/5
GoogleExcellent service, will use again.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Ossett has the most, with 1,066 reviews rated 4.8 out of 5, followed by Horbury with 1,057.
Yes. In The Trusted Agent 2026 awards, Ossett won Trusted Agent.
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