5/5
GoogleRating only, no written review.
Agent replied · 17 June 2024
Thanks for the 5* review
Trusted Agent profile
Richard Kendall estate agents in Ossett, Horbury and Normanton
★★★★★
1,447 reviews across 3 offices and 3 platforms
Richard Kendall has three offices, in Ossett, Horbury and Normanton. Together they have 1,447 reviews on three platforms, rated 4.7 out of 5 overall.
506
Reviews on Google
All 3 offices
60
Reviews on Facebook
All 3 offices
881
Reviews on Trustpilot
Business-wide
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Our offices
Richard Kendall's three offices, most reviewed first. Each has its own page.
- Richard Kendall OssettUnit 2 Wellgate, WF5 8NS1,066 reviews · 206 on Google (4.8)78 in the last 90 days
- Richard Kendall Horbury4 Cluntergate, WF4 5AG1,057 reviews · 194 on Google (4.0)61 in the last 90 days
- Richard Kendall Normanton10 High Street, WF6 2AB964 reviews · 107 on Google (4.8)60 in the last 90 days
Awards
The Trusted Agent 2026 results for Richard Kendall, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews on Google
Showing 505 reviews on Google only. Show every review
Google5/5
GoogleRating only, no written review.
Agent replied · 17 June 2024
Thank you for the 5*'s
5/5
GoogleRating only, no written review.
Agent replied · 17 June 2024
Thanks for the 5* review
5/5
GoogleRating only, no written review.
3/5
GoogleRating only, no written review.
5/5
GoogleVery good service.
Agent replied · 17 June 2024
Thank you for the 5* review
5/5
GoogleGreat staff who know what they're talking about and for whom nothing is too much trouble.
Agent replied · 17 June 2024
Thank you for your review of the staff at our Ossett office
5/5
GoogleExcellent service from Donna and Suzanne at Richard Kendall, went above and beyond to help with everything start to finish.
Agent replied · 17 June 2024
Thank you very much for taking the time to review our services from our Ossett office here at Richard Kendall Estate Agent. We're so pleased you had such a great experience in the sale of your home.
5/5
GoogleHad a lovely afternoon here. We had lunch, service was great staff were very polite. Couldn't fault the food. Spent some time in the beer garden which is great for the kids.
5/5
GoogleWe moved up from Kent to Middlestown and bought a property being sold at Richard Kendall in Ossett. Mandy Bennett was the sales progression and she was brilliant. So pleasant to speak to, professional, courteous and funny. A pleasure to receive updates. She did a lot of donkey work up and down the chain. In the unlikely event we sell again, I would definitely use this estate agents
Agent replied · 17 June 2024
Thanks so much for the review for Mandy at our Ossett office. We are so pleased you have been happy with the service and look forward to dealing with you again should you require our services in the future.
5/5
GoogleRating only, no written review.
4/5
GoogleRating only, no written review.
Agent replied · 17 June 2024
Thank you for the 4* review
5/5
GoogleRating only, no written review.
Agent replied · 17 June 2024
Thank you for the 5* review :-)
4/5
GoogleRating only, no written review.
Agent replied · 17 June 2024
Thank you for the 4 star review ;-)
4/5
GoogleRating only, no written review.
Agent replied · 17 June 2024
Thank you for the review.
1/5
GoogleRating only, no written review.
Agent replied · 17 June 2024
We are sorry to receive a 1* review. Please get in contact with our office if you wish to discuss this in more detail as we are unsure at this stage how you are linked to Richard Kendall.
3/5
GoogleOk
Agent replied · 17 June 2024
Thank you for leaving us a review.
1/5
GoogleWas very difficult to work through
5/5
GoogleGreat staff and a truly professional service
Agent replied · 17 June 2024
Thank you for the 5 star review.
2/5
GoogleThey never called after I requested a valuation.
1/5
GoogleGenuinely never fail be obnoxious through any form of contact. Avoid Avoid Avoid
2/5
GoogleCame in to value our property. Valuation provided was around £35k less than 3 other valuations and we sold our property for well over their valuation. Unsure whether the gentleman doing the valuation was useless or felt he could get a quick sale on our property. Would not use in the future and would not recommend to others. Valuation was done very promptly which is why the 2 stars rather than just 1.
Agent replied · 17 June 2024
We are sorry that you have found reason to complain regarding the service we provided to you, although we do note that at no point prior to your post did you contact us to raise your concerns directly. We see that we were invited by you to carry out a market appraisal of your property. We are also aware that at this time you were in direct talks to agree a private house exchange with one of our clients. Whilst we appreciate our client paid a higher price for your property than our valuation, it was nothing close to the £35,000 figure as you have stated in your post. It is our experience that private house sales and especially house exchanges, sale prices can sometime become irrelevant as it can be more about the individual circumstances of both the buyer and the seller. Furthermore, the property was never placed on the open market for sale to test the higher price level as recommended by other agents, so we do feel that your comment is not entirely justified. Should you wish to discuss this directly with us please do not hesitate to contact us at any of our 6 offices, open 7 days a week. Regards, Claire Kendall BSc Hons MRICS MNAEA Partner Richard Kendall Estate Agent
5/5
GoogleA very professional and friendly company from the owner down to the letting agents themselves. It is very rare for staff to have such positivity and loyalty from an owner but it seems to work well for this company. Treated me with extreme professionalism through out and went the extra mile through some very diverse circumstances.. Thank you for the exceptional service .
Agent replied · 17 June 2024
Thank you for taking the time to leave your review, it is greatly appreciated from our lettings team. We are so pleased you feel you have received exceptional service and are very proud of our staff.
2/5
GoogleIt started well, dealing with them pre signing was good all the way to actual signing. Sadly as with many places this is where the service seemed to stop. We were told we needed to supply details and photos of the property if we felt there was damage that we could be held accountable for, of which there were multiple cases in our opinion. We emailed but got no response from them for weeks, we approached them on multiple occasions to have someone visit the property to view these issues since they had given us no response verbally or by email and on both occasions no one turned up. When speaking with the company about my disappointment in how they had handled our request, the person I spoke with was totally unapologetic and even tried to suggest it was our fault. Since then the few times I have spoken with people over the phone I have been surprised at how poor their customer relations seem. It's a shame that so many places seem to lose all interest once you signed on the dotted line.NegativeQuality, Professionalism
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Richard Kendall
Which Richard Kendall office has the most reviews?
Ossett has the most, with 1,066 reviews rated 4.8 out of 5, followed by Horbury with 1,057.
Where are the Richard Kendall offices?
Has Richard Kendall won any awards?
Yes. In The Trusted Agent 2026 awards: Richard Kendall, Ossett won Trusted Agent.
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