Trusted Agent profile

Richard Kendall estate agents in Ossett, Horbury and Normanton

4.7

★★★★★ Excellent

1,447 reviews across 3 offices and 3 platforms

Richard Kendall has three offices, in Ossett, Horbury and Normanton. Together they have 1,447 reviews on three platforms, rated 4.7 out of 5 overall.

Google logo

4.5 / 5

506

Reviews on Google

All 3 offices

Facebook logo

4.3 / 5

60

Reviews on Facebook

All 3 offices

Trustpilot logo

881

Reviews on Trustpilot

Business-wide

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Our offices

Richard Kendall's three offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Richard Kendall, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Richard Kendall is among EA Masters 2026 winners.

EA Masters winners in three years, the group and its branches: 2026, 2020, 2019.

EA Masters by year, 2020 to 2019

Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.

Reviews on Google

Showing 505 reviews on Google only. Show every review

5/5

Google

We had a smooth and stress free service from Richard Kendall estate agents . The staff were extremely friendly and always helpful with everything . Mandy was very helpful throughout and made the process less stress free .Thankyou Mandy and thanks to the whole team . We absolutely love our new home !

Shazia · 15 May 2026 · Richard Kendall Ossett

Agent replied · 15 October 2026

Thank you so much for your lovely review. We are delighted to hear that you had such a smooth and stress-free experience with the team. It is wonderful to know that Mandy supported you so well throughout and helped make the whole process easier for you. We will be sure to pass your kind words on to Mandy and the wider team. Wishing you lots of happiness in your new home and thank you again for choosing Richard Kendall.

5/5

Google

the ladies in the office were brilliant couldn't ask for more did everything asked of them

S · 15 May 2026 · Richard Kendall Ossett

Agent replied · 15 October 2026

Thank you so much for your kind review. We are delighted to hear that the team looked after you so well and delivered everything you needed. Your feedback means a great deal to us and we truly appreciate your support.

5/5

Google

Rating only, no written review.

Sang · 15 May 2026 · Richard Kendall Ossett

Agent replied · 15 October 2026

Thank you for the 5* rating

5/5

Google

Rating only, no written review.

Julie · 15 May 2026 · Richard Kendall Ossett

Agent replied · 15 October 2026

Thank you for the 5*

5/5

Google

Amazing service and happy with the details provided.

Mudassir · 15 May 2026 · Richard Kendall Ossett

Agent replied · 15 October 2026

Thank you for the review.

5/5

Google

All the way through the process of placing my house on the market, to the sale, the team have been excellent. They ensured I was kept up to date on progress throughout. I would like to specifically call out Mandy who was always on hand and a hugely calming influence. I would HIGHLY recommend to all that require estate agency support.

Charlotte · 15 May 2026 · Richard Kendall Ossett

Agent replied · 15 October 2026

Thank you so much for your wonderful review. We are delighted to hear that the team supported you so well from marketing through to completion and kept you fully updated along the way. It is especially lovely to hear your kind words about Mandy. Being a calm and supportive presence during the process can make such a difference. Thank you again for choosing Richard Kendall.

5/5

Google

The service from day one and the initial valuation through to the sale was well managed by the Richard Kendall team with a special shout out to Leah! We could not recommend Richard Kendall enough and if you are looking for a full rounded service then look no further! Always keeping us up to date, chasing and pushing the sale to completion, thanks again to Leah for getting it over the line and all her hard work! Lee and Nichola Secker

Lee · 15 April 2026 · Richard Kendall Ossett

Agent replied · 16 April 2026

Thank you so much for your wonderful review, Lee and Nichola. We are delighted to hear that you received such a well managed service from the initial valuation right through to completion. Keeping you updated and pushing things forward is so important, so it is great to know this made a difference. Leah will be so pleased to hear your kind words, and we will be sure to pass them on to her. Your recommendation really means a lot to us and we truly appreciate your support. Wishing you both all the very best in your next chapter.

5/5

Google

I had a great experience working with Mandy. She was professional, approachable, and never pushy at any stage. I really appreciated her honest and constructive feedback throughout, highly recommended.

Paul · 15 April 2026 · Richard Kendall Ossett

Agent replied · 16 April 2026

Thank you so much for your kind review. We are delighted to hear that Mandy provided such a positive experience and that you found her professional, approachable and supportive throughout. Honest and constructive feedback is so important, so it is great to know this made a difference for you. Your recommendation means a great deal to us and we will be sure to pass your kind words on to Mandy. Thank you again for choosing Richard Kendall.

5/5

Google

I can't speak highly enough of Alice. she's been available all the way through the process, she has been clear and consistent with the communication. She's made this process as smooth as possible. Thank you

Greg · 13 April 2026 · Richard Kendall Horbury

Agent replied · 16 April 2026

Thank you so much for your lovely review. We are delighted to hear that Alice supported you so well throughout and kept communication clear and consistent. Making the process feel smooth is exactly what we aim for. We will be sure to pass your kind words on to Alice. Thank you again for choosing Richard Kendall.

5/5

Google

A huge thank you to Sarah Whalley at Richard Kendall’s Normanton office. From start to finish Sarah was extremely professional, helpful and diligent in managing all aspects of the sale which went through quickly and smoothly. She was always available and easy to get through to. I would also like to thank Roger Hall for his honest and thorough valuation and for his assistance with regular inspections. I recommend Richard Kendall and would definitely use them again.

Andy · 10 April 2026 · Richard Kendall Normanton

Agent replied · 16 April 2026

Thank you so much for your wonderful review. We are delighted to hear that Sarah supported you so well throughout your sale and helped ensure everything went through quickly and smoothly. Being professional, accessible and diligent is exactly the level of service we aim to provide. It is also lovely to hear your kind words about Roger and his honest and thorough valuation, along with his continued support. Your recommendation means a great deal to us and we will be sure to pass your comments on to both Sarah and Roger. Thank you again for choosing Richard Kendall, and we would be more than happy to help you again in the future.

1/5

Google

As a first time buyer they were very pushy and condescending (mainly Karen)... felt as though they were trying to force my hand. On the moving in date very un-helpful with queries raised, another member of staff rang me to advise keys were ready and was laughing down the phone when I answered... Some other staff were pleasant when I spoke with them on the handful of times.

S · 2 April 2026 · Richard Kendall Normanton

Agent replied · 16 April 2026

Thank you for taking the time to leave your feedback. We are really sorry to hear that your experience did not feel supportive, especially as a first time buyer. Moving home should feel clear and guided, not pressured, so it’s disappointing to read this. We take comments about our team seriously, particularly where you have mentioned feeling that communication came across as pushy or unhelpful. That’s never the standard we aim to deliver, and we will be addressing this internally with the team involved. To give some context, your purchase involved a number of changes and challenges throughout the process, including renegotiations and timings linked to surveys, lending updates and the wider chain. Our role is to keep all parties informed and try to move things forward, but we recognise that this can sometimes feel overwhelming, especially if it’s your first purchase. It’s positive to hear that some members of the team were helpful during your interactions. We would really welcome the chance to speak with you directly to better understand your experience and see if there is anything further we can improve. If you are open to this, please feel free to contact us at normanton@richardkendall.co.uk or call the Normanton office. We wish you all the best in your new home and thank you again for your feedback.

5/5

Google

Professional, reliable, and excellent customer service. Highly recommend Richard Kendall's. Thank you for going above and beyond! Your patience and support made a huge difference in the process. Communication was outstanding from start to finish. Every question was answered and I always felt well informed. Karen was brilliant! Always there to help and advise, she is a great asset to the team! Thank you to Sarah and Miranda too who were very helpful and friendly.

Kim · 2 April 2026 · Richard Kendall Normanton

Agent replied · 16 April 2026

Thank you so much for your wonderful review. We are delighted to hear that you received such professional and supportive service throughout, and that communication kept you feeling fully informed every step of the way. It is lovely to hear how well Karen looked after you, and we will be sure to pass your kind words on to her. We will also share your comments with Sarah and Miranda, who will be so pleased to hear they made a positive difference too. Your recommendation means a great deal to us, and we truly appreciate your kind feedback. Thank you again for choosing Richard Kendall.

5/5

Google

On the ball throughout the process of my sale. Achieved a quick sale for a good price.

Christopher · 26 March 2026 · Richard Kendall Ossett

Agent replied · 16 April 2026

Thank you so much for your kind review.

1/5

Google

absolutely poor communication not even telling me nothing don't even want to tell me anything I've basically given all my information don't want help me basically very bad communication haven't told me nothing one of us don't ever mentioned about your disability because they won't take you on

Chris · 26 March 2026 · Richard Kendall Horbury

Agent replied · 16 April 2026

We don’t recognise this as an accurate reflection of events. Communication has been maintained and support provided throughout. We also note a pattern of similar reviews left for other agents, which makes this feedback difficult to accept as fair. We are always happy to resolve genuine concerns please contact me directly if needed. Kind regards, Amy Esberger, Office Manager

5/5

Google

Recently purchased our new home through Richard Kendall in Normanton, Wakefield. Absolutely fantastic service by Sarah Whalley! Sarah was an absolute God send throughout! She kept us regularly informed and made a stressful event so much easier! Sarah responded to all emails quickly and answered any questions! We were so lucky to have Sarah! My only regret was not using Richard Kendall to sell my home! If we ever move again, we’ll be using Richard Kendall without a doubt!

Vicky · 26 March 2026 · Richard Kendall Normanton

Agent replied · 16 April 2026

Thank you so much for your wonderful review. We are delighted to hear that Sarah looked after you so well and helped make what can be a stressful process feel much easier. Keeping you informed and responding quickly to any questions is so important, so it is lovely to know Sarah delivered this throughout. Your kind words and recommendation really mean a great deal to us, and we will be sure to pass your comments on to Sarah and the team in Normanton. Wishing you lots of happiness in your new home.

5/5

Google

What can I say Richard Kendall’s dealt with both the rental and sale side of my son’s property and were brilliant throughout Kept us both updated throughout nothing was too much trouble would highly recommend whether looking to rent sell or buy

Rachel · 19 March 2026 · Richard Kendall Normanton

Agent replied · 16 April 2026

Thank you so much for your lovely review. We are delighted to hear that both our lettings and sales teams supported you and your son throughout and kept everything running smoothly. Keeping you updated and making sure nothing feels too much trouble is exactly the service we aim to provide. Your recommendation really means a great deal to us and we truly appreciate your kind words. Wishing you both all the very best moving forward.

5/5

Google

Mandy worked tirelessly to keep the sale of my property on track under some trying conditions! and kept me informed of progress all the way along, thanks Mandy

Barbara · 16 March 2026 · Richard Kendall Horbury

Agent replied · 16 April 2026

Thank you so much for your kind review. We are really pleased to hear that Mandy supported you so well and kept everything moving under what sounds like challenging circumstances. Keeping you informed throughout is so important, and it is lovely to know she was there for you every step of the way. We will be sure to pass your thanks on to Mandy and wish you all the very best moving forward.

5/5

Google

Given the many trepidations and dangers of finding a place to live, especially in circumstances that are less than ideal, it is reassuring to know that there are kind and efficient professionals available at Richard Kendall to help guide me through the labyrinthine lettosphere. I dealt with Alice Duckett, who was genuinely lovely, hardworking, diligent, and thoughtful. I was able to get things sorted in record time, and they helped me resolve a couple of minor paperwork anomalies without it causing undue disruption. The offices were very welcoming, though on that particular day, a gin and tonic at the door would have been most welcome. But apparently, it's against company policy (especially at 9:00 am). I struggle with my neurodiversity, especially in times of difficult transition. This tends to make me more scatterbrained than usual, and so a calm and guiding voice was most especially welcome. Alice was able to keep me on track and help me get everything done in time with kindly and very welcome reminders. Thank you so much for your support Alice, and of course your team. I am now starting to settle into my new home, and I will hopefully speak to you at some point in the future. My warmest wishes for the rest of 2026.

IBD · 16 March 2026 · Richard Kendall Horbury

Agent replied · 16 April 2026

Thank you so much for your thoughtful and detailed review. We are really pleased to hear that Alice was able to support and guide you through the process and help everything come together so smoothly. Moving home can feel overwhelming at times, so it is wonderful to know her calm and helpful approach made things easier for you. We are also glad the team could help resolve the paperwork quickly and make you feel welcome when you visited the office. Your kind words will mean a great deal to Alice and we will be sure to pass them on. It is lovely to hear you are now settling into your new home, and we wish you comfort and happiness there. All the very best from everyone at Richard Kendall.

5/5

Google

Just got my keys today for my first ever home which I am so happy taking this big step couldn’t of done it without Mandy and the support of Richard Kendall I would definitely recommend to go through these if your looking to buy and again thank you all so much for the support

Brooklyn · 16 March 2026 · Richard Kendall Horbury

Agent replied · 16 April 2026

Thank you so much for your lovely review and congratulations on getting the keys to your first home. We are delighted to hear that Mandy and the team were able to support you through such an exciting milestone. Buying your first home is a big step, so it is wonderful to know you felt supported along the way. Your recommendation really means a lot to us and we will be sure to pass your kind words on to Mandy. Wishing you lots of happiness in your new home.

4/5

Google

As a first-time homebuyer, I had a lot of questions, and Miranda (Normanton) was the perfect guide. She was always professional and kept me informed every step of the way. Her constant support made what could have been a stressful process feel seamless

Paul · 16 March 2026 · Richard Kendall Normanton

Agent replied · 16 April 2026

We are delighted to hear that Miranda was able to support you so well as a first-time buyer. Buying your first home can bring lots of questions, so it is wonderful to know she kept you informed and helped make the process feel smooth and straightforward. We will be sure to pass your kind words on to Miranda. Wishing you lots of happiness in your new home.

5/5

Google

The whole process was easy they informed us on everything was very accommodating. Weekly updates (I'm going to miss my weekly chats to Miranda 🤣🤣. ) I would highly recommend to buy or sell with …

Jordan · 16 March 2026 · Richard Kendall Normanton

Agent replied · 16 April 2026

Thank you so much for your lovely review. We are delighted to hear that the whole process felt easy and that you felt well informed throughout. Those weekly updates can become part of the routine, so we are sure Miranda will miss the chats too. Your recommendation really means a lot to us and we will be sure to pass your kind words on to Miranda. Wishing you all the very best in your new home.

5/5

Google

I was buying a house through Richard Kendall and Mandy was very helpful throughout the process, it’s nice to have a helpful, friendly voice throughout and she stayed on top of things right until the end. I’d definitely use them again

Mark · 16 February 2026 · Richard Kendall Ossett

Agent replied · 16 April 2026

Thank you so much for your lovely review. We are really pleased to hear that Mandy supported you throughout your purchase and was there to help right up to the end. Having a friendly and reliable point of contact can make such a difference when buying a home. It is wonderful to know you would use us again, and we will be sure to pass your kind words on to Mandy. Wishing you all the very best in your new home.

5/5

Google

Rating only, no written review.

AJ · 16 February 2026 · Richard Kendall Ossett

Agent replied · 16 April 2026

Thank you for the 5*

5/5

Google

We had a very good first time experience with Richard Kendall estates. The process was so smooth. Thanks to Alice who took us through the whole process. Very kind and professional. We love our new home.

Paul · 16 February 2026 · Richard Kendall Horbury

Agent replied · 16 April 2026

Thank you so much for your lovely review. We are delighted to hear that your first experience with Richard Kendall was such a positive one and that the process felt smooth from start to finish. Alice will be so pleased to know she helped guide you through everything with kindness and professionalism. We are thrilled to hear that you love your new rental home and wish you lots of happiness there.

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Richard Kendall

Which Richard Kendall office has the most reviews?

Ossett has the most, with 1,066 reviews rated 4.8 out of 5, followed by Horbury with 1,057.

Where are the Richard Kendall offices?

The three Richard Kendall offices, by town:

  • Horbury: 4 Cluntergate, Horbury, WF4 5AG
  • Normanton: 10 High Street, Normanton, WF6 2AB
  • Ossett: Unit 2 Wellgate, Ossett, WF5 8NS
Has Richard Kendall won any awards?

Yes. In The Trusted Agent 2026 awards, Ossett won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 2 other industry awards since 2019.

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