Trusted Agent profile

Richard Kendall estate agents in Ossett, Horbury and Normanton

4.7

★★★★★ Excellent

1,447 reviews across 3 offices and 3 platforms

Richard Kendall has three offices, in Ossett, Horbury and Normanton. Together they have 1,447 reviews on three platforms, rated 4.7 out of 5 overall.

Google logo

4.5 / 5

506

Reviews on Google

All 3 offices

Facebook logo

4.3 / 5

60

Reviews on Facebook

All 3 offices

Trustpilot logo

881

Reviews on Trustpilot

Business-wide

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Our offices

Richard Kendall's three offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Richard Kendall, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Richard Kendall is among EA Masters 2026 winners.

EA Masters winners in three years, the group and its branches: 2026, 2020, 2019.

EA Masters by year, 2020 to 2019

Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.

Reviews on Google

Showing 505 reviews on Google only. Show every review

5/5

Google

I want to say massive thanks to Elisa Rushby. She is always very helpful and is sorting all my issues at the same day, even if i just mention about some situations. I can say that it is a pleasure to deal with such a professional, as you know Elisa will take care of everything and she will email or call about the results of her work. As well I would like to mention her great attitude towards clients, she is always very polite and nice.

Taya · 18 June 2023 · Richard Kendall Horbury

Agent replied · 17 June 2024

Thank you for leaving a review

5/5

Google

Absolutely fantastic service from first meeting to last phone call. Mandy who worked with us went above and beyond, nothing was too much. Amazing she is. I will definitely recommend Richard Kendall to everyone.

Lisa · 18 June 2023 · Richard Kendall Horbury

Agent replied · 17 June 2024

Thank you for leaving a review

5/5

Google

Mandy and her colleagues at Richard Kendall have recently dealt with sale of a property for me. I cannot thank them or recommend them highly enough. Professional, knowledgeable, tenacious and a pleasure to deal with. My Solicitor also commented on how good they had been to deal with. Many thanks.

Pete · 18 June 2023 · Richard Kendall Horbury

Agent replied · 17 June 2024

Thank you so much for taking the time to leave such a fabulous review for Mandy

5/5

Google

We chose to use Richard Kendall as they were quick to get back to us with our original enquiry and they have since kept us informed through. Our estate agent Amy has has communicated consistently through out and worked with us to ensure a positive and successful outcome, arranging everything throughout.

Penelope · 18 June 2023 · Richard Kendall Horbury

Agent replied · 17 June 2024

Thank you so much for taking the time to leave a review for Amy at our Horbury office.

1/5

Google

Do not rent through Richard Kendall. Me, my partner and our new born rented a flat through Richard Kendall, our fridge broke within the first couple of months and it took them over 3 weeks to sort this issue out leaving us with no where to store our food. It had to take us to contact the landlord directly, who was really good and helpful and sorted the issue within a couple of days. Furthermore, we had a mould issue in a bedroom, this can be harmful for newborn babies and we reported this when they came to do there inspection, nothing was ever done to resolve the issue and we had to buy dehumidifiers at our own expense. Not only that they had the audacity to then charge it from our deposit and we are currently going through a dispute with them regarding this. Please avoid using this agent to rent, there staff are not interested in you as tenants and I feel for the landlords who pay them a fee to look after their properties for them.

Ben · 18 June 2023 · Richard Kendall Horbury

5/5

Google

Myself and my wife had the pleasure of being assisted by Amy Esberger in our current tenancy. The process was smooth and Amy was always available when we had queries. We cannot thank Amy enough especially after our turbulent year and we are now both settled ready in our new home waiting for our new addition to the family to arrive. Would also add that when things at the property needed to be repaired Richard Kendell dealt with the issues quickly.

Andrew · 18 June 2023 · Richard Kendall Horbury

Agent replied · 17 June 2024

Thank you for taking the time to leave a review for Amy

5/5

Google

Jess at Richard Kendall’s dealt with my rental. Very polite and professional and got everything done very quickly. She was always contactable and very forthcoming with any help needed for anything I needed. 5 star service

Lee · 18 June 2023 · Richard Kendall Horbury

4/5

Google

Initial experience of viewings etc with Richard Kendall were OK. However I was shown a property that was filled with rising damp which I hadn't been warned about before the viewing. Once I had found a property and was going through contracts I dealt with Amy who was extremely professional, punctual and friendly so the experience improved at that stage. Amy did a great job and was a pleasure to deal with.

Banjo · 18 June 2023 · Richard Kendall Horbury

Agent replied · 17 June 2024

Thank you for your review for Amy at our Horbury office. We are now aware of the damp issue at the property you initially viewed and the landlord has been made aware.

5/5

Google

I dealt with Kelly for a rental property and what can I say! She went above and beyond to help answer any questions I had, supported us, communicated amazingly with us and was such a pleasure to speak to. Such a lovely woman who, when it comes to estate agency, knows her stuff to the highest degree!! Also the other staff I liaised with too were so lovely and helpful. Can't recommend Richard Kendall's and Kelly in particular enough! Thank you so much Kelly!

Claire · 18 June 2023 · Richard Kendall Horbury

Agent replied · 17 June 2024

Thank you so much for leaving a review for Kelly

5/5

Google

Richard Kendall's made the difficult process of selling my late parents house as painless as possible. If anyone is going through the same ordeal, I can certainly vouch for Richard Kendall's Ossett branch. They will guide you through the whole process with complete care and understanding. From the very beginning with the valuer David S right the way through to the completion process with Mandy B we were treated with care and compassion. We found them to be friendly, professional, understanding and their communication was excellent throughout. They just get it. Thank you Mandy for your excellent service.

Rachel · 18 June 2023 · Richard Kendall Horbury

Agent replied · 17 June 2024

Thank you so much for leaving a review

5/5

Google

Rating only, no written review.

Natasha · 30 August 2022 · Richard Kendall Horbury

Agent replied · 29 August 2024

Thanks for rating us 5 stars

5/5

Google

Rating only, no written review.

Angi · 29 August 2022 · Richard Kendall Normanton

Agent replied · 28 August 2024

Thank you for the 5*

5/5

Google

Rating only, no written review.

Pat · 29 August 2022 · Richard Kendall Normanton

Agent replied · 28 August 2024

Thank you for the 5* review

4/5

Google

Rating only, no written review.

Tom · 29 August 2022 · Richard Kendall Normanton

Agent replied · 28 August 2024

Thank you for the review.

5/5

Google

Rating only, no written review.

Monisha · 29 August 2022 · Richard Kendall Normanton

Agent replied · 28 August 2024

Thank you

5/5

Google

Very professional and supportive throughout the whole process. I would definitely recommend them.

Elaine · 29 August 2022 · Richard Kendall Normanton

Agent replied · 28 August 2024

Thank you for the review

5/5

Google

The team at Richard Kendall Normanton were supportive, professional and knowledgeable from day 1. From the no nonsense, no pressure evaluation through to completion, they could not have done more. A big thank you to Sarah and the team for chasing and supporting both the sale and purchase. We could not have done it without you!

Tom · 29 August 2022 · Richard Kendall Normanton

Agent replied · 28 August 2024

Thanks so much for rating us 5 stars and for your comments - it is really appreciated

5/5

Google

I have just exchanged contracts after buying a house from Richard Kendal. The experience was faultless Karen & her team did a Stirling job very professional, & reliable. Karen went the extra mile for us always kept us in the loop with progress updates more than our Solicitor infact. Sending you a big fat Thankyou for all your hard work much appreciated. When the time comes to Sell which won't be for a long while yet. I will surely use them with a doubt.

Debbie · 29 August 2022 · Richard Kendall Normanton

Agent replied · 28 August 2024

Thank you so much for leaving this absolutely amazing review for Karen and the team at Normanton

5/5

Google

I would highly recommend Richard Kendall Estate Agents in Normanton. Sarah has dealt with our sale with the upmost professionalism and efficiency guiding us all the way from the viewings to the exchange of contracts. It’s been the most stress free house sale I have dealt with and I would definitely use their services again.

Katie · 29 August 2022 · Richard Kendall Normanton

Agent replied · 28 August 2024

Thank you for the review

5/5

Google

Rating only, no written review.

Adam · 18 June 2022 · Richard Kendall Ossett

Agent replied · 17 June 2024

Thank you for the 5*

5/5

Google

Rating only, no written review.

Kieran · 18 June 2022 · Richard Kendall Ossett

Agent replied · 17 June 2024

Thank you for the 5*

5/5

Google

Rating only, no written review.

Danny · 18 June 2022 · Richard Kendall Ossett

Agent replied · 17 June 2024

Thank you for the 5* review

5/5

Google

Rating only, no written review.

Rita · 18 June 2022 · Richard Kendall Ossett

Agent replied · 17 June 2024

Thanks for rating us 5 stars

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Richard Kendall

Which Richard Kendall office has the most reviews?

Ossett has the most, with 1,066 reviews rated 4.8 out of 5, followed by Horbury with 1,057.

Where are the Richard Kendall offices?

The three Richard Kendall offices, by town:

  • Horbury: 4 Cluntergate, Horbury, WF4 5AG
  • Normanton: 10 High Street, Normanton, WF6 2AB
  • Ossett: Unit 2 Wellgate, Ossett, WF5 8NS
Has Richard Kendall won any awards?

Yes. In The Trusted Agent 2026 awards, Ossett won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 2 other industry awards since 2019.

Reviews may appear on more than one platform.

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