5/5
Rating only, no written review.
Agent replied Β· 2 June 2026
Thank you so much for the 5 stars! We really appreciate you taking the time to leave us a review. It means a lot to β¦ More

Trusted Agent profile Β· Northamptonshire
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1,197 reviews across 2 offices and 2 platforms
Richard James has two offices, in Irthlingborough and Wellingborough (Northamptonshire). Together they have 1,197 reviews on two platforms, rated 4.7 out of 5 overall.
Richard James's two offices, most reviewed first. Each has its own page.
Showing 1,126 reviews on Google only. Show every review
5/5
Rating only, no written review.
Thank you so much for the 5 stars! We really appreciate you taking the time to leave us a review. It means a lot to β¦ More
5/5
Perfect, modern and well equipped apartment. Well spaced, and itβs has got everything you need. Would recommend this place for a big group of friends or even family. Beautiful apartment.
Hi Cassie, Thank you so much for the lovely review! Weβre so happy you enjoyed the apartment and found it modern, spacious and fully equipped, we like to think itβs got everything you needβ¦ apart from someone to unpack your suitcase unfortunately π Itβs great to hear it worked well for your group too. Big enough for family time, friend catch ups, and importantly, enough space to escape each other after arguing over what takeaway to order! Thank you again for the recommendation, and weβd absolutely love to welcome you back for round two soon. Kind Regards, Harris & Co
4/5
We booked this accommodation at the very last minute for the early bank holiday weekend. Communication from them was excellent and everything was easy to understand in the emails. When we arrived we were a little put off about the location BUT when we went in the apartment it was fabulous. Everything we needed was supplied. Living room was beautifully decorated and comfortable. Full working kitchen with all gadgets needed. Lovely clean shower and toilet room with towels supplied. The bedroom was clean and had a lovely wardrobe. A couple of things missing like bedside tables and lamps. And placemats for the dining table (we didn't want to mark the table). Also the front door was a bit stiff to close. The price for 2 nights was excellent and it's only a five minute walk from a park, the beach and shops. I would definitely recommend and return ourselves.
Hi Joanne, Thank you so much for your lovely review and for choosing to stay with us over the Bank Holiday weekend. We are really pleased to hear you enjoyed the apartment and found it clean, comfortable and well equipped. We completely understand your first impression of the location, but we are glad the apartment itself turned things around once you stepped inside π Thank you as well for the helpful feedback regarding the bedside tables, lamps, placemats and the front door. We genuinely appreciate guests taking the time to mention the smaller details as it helps us improve the experience for future stays, and we will certainly look into these. It is great to hear you enjoyed the value for money and the location close to the beach, park and shops. We would love to welcome you back again in the future and hopefully earn that extra star next time β Kind Regards Harris & Co
4/5
Away for a week in May. Lovely big house. Great Location for shops.
Hi Helly, Thank you for your lovely review. Weβre so pleased you enjoyed the house and the location, being close to the shops always makes life easier, especially when the snack cupboard mysteriously empties itself on holiday! We hope you had a fantastic week away and would love to welcome you back again soon. Kind Regards, Harris & Co
5/5
Lovely place, clean and quite spacious. Ideal for family or group of friends as it can accommodate up to 14 pax. Location is also great as itβs near the touristy spots. Will definitely book again. ππ β¦
Hi Rafael, Thank you so much for the amazing review! Weβre so happy you enjoyed the space and found it perfect for your group. We do love how the property gives everyone enough room to spread out a little, especially before the arguments over who gets the best bedroom start π Great to hear the location worked well for exploring all the local tourist spots too. Weβd absolutely love to host you again soon, the kettle will be ready and waiting! Kind Regards Harris & Co
5/5
Excellent service, very thorough. Communication was 1st class. Loads of viewings and smooth process. Thank you
Thank you for such kind words, it was a pleasure to help you in your move.
1/5
Iβm not sure how theyβve had my review removed concerning 10 swan street. I lived there for 18 months, the bedroom ceiling was thick with black, dripping wet mould. I left the house to which they kept my deposit despite the circumstances they had me living in. I can now see its up for sale with pictures showing theyβve attempted to paint over the mould which you can still see. Jackie had a terrible attitude and any issues with the property they werent interested in.
We are sorry to read that you feel dissatisfied with your experience. We take all reports of maintenance concerns seriously and always aim to work with tenants and landlords to resolve issues raised during a tenancy. As a regulated agency, we are unable to discuss specific details relating to deposits or tenancy matters publicly. However, deposit deductions are handled in accordance with the tenancy agreement and, where applicable, through the relevant tenancy deposit protection scheme procedures. We also strongly dispute the suggestion that concerns raised were ignored. Records show communication was maintained throughout the tenancy and appropriate actions were taken where issues were reported to us. We appreciate all feedback and are sorry that you remain unhappy with your experience.
5/5
Very nice professional agents to deal with. Quiet precise and on point. Oskar and Ross were always available when needed for queries. Will recommend them to family and friends going forward.
Good morning, Thank you for your review. We will be sure to pass your feedback on to Oskar, Ross and the rest of the team. We look forward to assisting any family or friends you send our way. Best wishes, Balgores, Romford
5/5
Excellent service and prompt response Will highly recommend
Good morning, Thank you for your kind words about our excellent service. Your recommendation is apricated. Best wishes Balgores - Romford
5/5
I would like to give a big thank you too Ross for all the help and advice whilst selling my late mothers property. He was very professional and courteous during the whole process. If you ever needed anyone to help you Ross would be my personal recommendation. Thanks.
Good afternoon, Thank you for your review. We are pleased to hear that Ross was so helpful during such a difficult time. We will be sure to pass your feedback on to Ross and the team. Best wishes, Balgores, Romford
5/5
Rating only, no written review.
1/5
Awful money grabbers Do not use these people to rent They will try and keep your deposit for no good reason. I left the house in a perfectly good condition (confirmed by the landlord) The review they left of the house was awful made out Iβd left it in a tip. Also want to charge me a days rent for handing the keys back early when my tenancy ended on Easter Sunday so there was no way I could give the keys back. Even after I gave 6 weeks notice instead of 4. They were closed on the Sunday as it was a bank holiday and subsequently would have been closed on the Monday too. Awful awful people avoid at all costs!!!!!
Thank you for your feedback. We are sorry to hear that you are dissatisfied with your experience and would like to take the opportunity to clarify the situation. With regard to the deposit, all deductions proposed are based on the independent check-out report and supporting evidence, including photographs and the inventory prepared at the start of the tenancy. These reports are carried out by third-party clerks to ensure impartiality. Where there is any disagreement, the matter can be referred to the relevant tenancy deposit scheme for independent adjudication, which we fully support. In relation to the condition of the property, we note your comments; however, our assessment must rely on the documented inventory and check-out process rather than informal confirmation. This ensures consistency and fairness to all parties. Regarding the return of keys, tenancy agreements require that keys are returned on or before the last day of the tenancy. Where this falls on a non-working day, tenants are expected to make prior arrangements with the office to facilitate return of the keys or use our post-box if the office is closed. In the absence of such arrangements, charges may apply in line with the terms of the tenancy agreement. These charges are not intended to be punitive but reflect continued possession and associated costs. We also acknowledge that you provided more than the minimum required notice, which we appreciate. However, notice periods and end-of-tenancy procedures are separate matters and are applied in accordance with the tenancy agreement. We are committed to acting fairly and transparently at all times and always take clients instruction.
5/5
Buying my first property has been a whirlwind adventure, All the staff have been very helpful, Megan Walker especially was very patient with me as I fumbled my way through the the first steps of the Journey. Hopefully all the legal stuff goes well. I'm very grateful to Megan and Webbs Estate agents.
Thank you, Joshua, and congratulations on your first property. First steps can be overwhelming, so we're glad Megan was patient and guided you through. We hope you are enjoying your new home! The Webbs Cannock Team
5/5
Honest & professional opinion. Went through all documentation and was happy to answer any questions. Would recommend
Thank you, Sandra. Honest, professional advice and taking the time to go through the paperwork is how it should be. We appreciate the recommendation. The Webbs Cannock Team
5/5
Meg Walker has been brilliant at Webbs. Easy to deal with and explained everything so we understood. Always easy to reach and went above and beyond!
Thank you, Mat. Megan will be pleased to read this, going the extra mile is what she does. The Webbs Cannock Team
5/5
I would have no hesitation in recommending this estate agent. Peter Grout Smith from the Poundbury office has been professional and helpful throughout the sale of my motherβs apartment nursing the long chain through to exchange and we complete this week. His communication has been excellent.
Dear Lou, thank you very much for your kind words. It was a pleasure acting on your behalf for the sale of your motherβs property. Weβre pleased to hear that your experience with the Symonds & Sampson Poundbury team was such a positive one. Thank you again, and best wishes from Peter and all the Poundbury team
5/5
Rating only, no written review.
Hi Joanne, Thank you for the 5 star review, we really appreciate it. β¦ More
5/5
From.booking, to arrival, our stay at Lighthouse View was amazing. The fact our pooch was welcome made our stay easier. We got the key code 30 mins before our check in time. We got straight in and β¦
Hi Sarah, Thank you so much for such a detailed and thoughtful review, we really β¦ More
5/5
Fantastic property hot tub games room were brilliant great location will definitely be booking again
Hi Martin, Thank you for the great review, really appreciate it. β¦ More
5/5
Lighthouse View is slightly away from the main areas but that is most definitely a positive. You will escape the hustle and bustle of the Blackpool seasonal rivals and yet be close enough to benefit. The property is lovely and spacious, not β¦
Hi Edward, Thank you for such a great and honest review, we really appreciate it. β¦ More
5/5
Rating only, no written review.
Hi, Thank you for your 5-star review, we really appreciate you taking the time to β¦ More
5/5
Great helpful staff, really kind especially as it was our first time ever renting
Thank you so much for your lovely feedback π We are really glad we could help, especially as it was your first time renting, β¦ More
5/5
Great stay
Hi Ian, Thanks for the glowing review, short and sweet just like the perfect stay π β¦ More
5/5
Hollie and Georgia have been supporting us through the process as first time buyers and both have been fabulous! Weβve had fast, easy replies that have made the process really straight forward for us. We really appreciate it!
Hi Jess, thank you so much for your wonderful review! We're thrilled to hear that Hollie and Georgia made your first-time buying experience so smooth and enjoyable. Your appreciation means a lot to us at DDM Residential, and we're here to support you every step of the way. Congratulations on your new home!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Richard James, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Richard James is among the Trusted Agent Awards Night 2026 winners.
Source: Trusted Agent Awards Night 2026 winners, as published.
Richard James is among the RAN Awards 2025 winners.
RAN Awards winners in four years, the group and its branches: 2017, 2019, 2023, 2025.
2023 1 award RAN Awards 2023 winners
2019 1 award RAN Awards 2019 winners
2017 1 award RAN Awards 2017 winners
Source: RAN Awards 2025 winners, as published. Earlier years link to each year's list.
Richard James branches are among the ESTAS 2026 winners.
ESTAS 2026: 1 Best in Postcode across one branch.
ESTAS winners in three years, the group and its branches: 2023, 2025, 2026.
2025 1 Best in Postcode ESTAS 2025 winners
2023 2 Best in Postcode across two branches ESTAS 2023 winners
Source: The ESTAS 2026 winners, as published. Earlier years link to each year's list.

Richard James and its branches won awards at EA Masters in three years, most recently 2020.
EA Masters winners in three years, the group and its branches: 2018, 2019, 2020.
EA Masters by year, 2018 to 20202020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 1 Gold EA Masters 2018 winners
Source: EA Masters winners lists, as published, linked by year.

Richard James and its branches won awards at The British Property Awards in five years, most recently 2025.
British Property Awards winners in five years, the group and its branches: 2021, 2022, 2023, 2024, 2025.
British Property Awards by year, 2021 to 20252025 1 Gold The British Property Awards 2025 winners
2024 1 Gold The British Property Awards 2024 winners
2023 1 Gold The British Property Awards 2023 winners
2022 1 Gold The British Property Awards 2022 winners
2021 1 Gold The British Property Awards 2021 winners
Source: The British Property Awards winners lists, as published, linked by year.
Send Richard James a message.
Irthlingborough has the most, with 908 reviews rated 4.8 out of 5, followed by Wellingborough with 337.
The two Richard James offices, by town:
Yes. In The Trusted Agent 2026 awards, Wellingborough won Trusted Agent. At the Trusted Agent Awards Night 2026 the group won Silver for East Midlands Estate Agency of the Year and Bronze for Best Agent, Customer Service. The group and its branches have also won 16 other industry awards since 2017.