5/5
GoogleExcellent service from Sean Auchombit with the sale of my house . Absolute professional from start to finish.
Trusted Agent profile · Northamptonshire
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Richard James estate agents in Irthlingborough and Wellingborough
★★★★★
1,199 reviews across 2 offices and 2 platforms
Richard James has two offices, in Irthlingborough and Wellingborough (Northamptonshire). Together they have 1,199 reviews on two platforms, rated 4.7 out of 5 overall.
Our offices
Richard James's two offices, most reviewed first. Each has its own page.
Reviews on Google
Showing 1,128 reviews on Google only. Show every review
Google1/5
GoogleEven one star is way too much! We have been left hanging to view the property and missed few other just to find out couple weeks later on website it was already rented out. Despite my husband's calls, me registering with their agency and their promises to call us back about the property. They might be good, but in wasting people time nothing more. Glad we have had that experience with renting from this estate agency, at least we know we will definitely avoid them to buy our house.
5/5
GoogleWould highly recommend! Thank you Michael and staff for getting our property let. We have been very happy with our tenants and the management service.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
3/5
GoogleDated office
4/5
GoogleVery helpful and friendly
5/5
GoogleThese guys are always so helpful
Agent replied · 10 July 2026
Thank you
1/5
GoogleMy parents used this joke of an agency to sell their house. Did nothing untill they handed in their notice after receiving barely any arranged visits over 10 weeks.. 1 day before the contract ceased they amazingly found someone.. no memorandum of sales was issued and the agent led them on for 2 months. After this the agency kept attending the house and even sent around the buyer who they were waiting on weeks on weeks to try and strong arm them into a sale. Parents ended up going with another agency (who they got an offer within 4 days) and they said that they wouldn't be stung with 2 lots of agency fees when clearly there are in contract.. do not touch or you will regret. I welcome a response from them...
1/5
GoogleWhen I was a tenant, they often came in with little notice. Recently, a group of friends and I decided to view a new property in Oxford. The agent just didn't show up at all! There was no message or apology afterwards. We were just forgotten about. Perhaps they found a more lucrative tenant, but it's still nice to be told that the viewing is off rather than just ignoring you and not turning up.
Agent replied · 5 July 2026
I'm sorry but i have checked our records and i cant see you have ever been a tenant of ours. If you let me know which property you lived in i will investigate further. If not could you kindly take this review down. Thank you
1/5
GoogleThis agency resembles the height of unprofessionalism. The agent did not turn up at all to the scheduled viewing, which was confirmed in writing several days prior to the appointment. The agency did not respond to three (3) telephone calls following up on the agent's no-show. After waiting over 20 minutes at the property, I decided to call it quits and go home. Tardiness is unacceptable in real estate agents. This is especially so, given that the property in question (on Banbury Road) is only a few blocks away from their office on Walton Well Road. I arranged my day around this appointment, rescheduling appointments to make the viewing fit. They disrespected me by not showing up. An agency that shows no respect to its customers does not deserve its customers' patronage. Stay away and find a more professional letting agency.
Agent replied · 5 July 2026
I'm sorry but we do not do the viewings on this property. All we do is advertise the apartments and the landlord does all the viewings. So many apologies if he did not arrive.
5/5
GoogleGreat customer service here. Will use to rent out my house
Agent replied · 24 August 2024
Thank you JCarmen for your kind words.
5/5
GoogleRating only, no written review.
Agent replied · 26 July 2024
Thank you for your 5 star review
4/5
GoogleRating only, no written review.
Agent replied · 26 July 2024
Thank you for your review
5/5
GoogleAll the way throughout the valuation to the final sale the staff acted very professional in their duties. Their job was made so much more difficult during strict rules in force durning the Coronavirus Virus. Well done to them all.
Agent replied · 24 August 2024
Thank you Robert for your kind words, we really appreciate them.
5/5
GoogleVery professional estate agents
Agent replied · 24 August 2024
Thank you Mark for your kind review. We really appreciate it.
3/5
GoogleRating only, no written review.
5/5
GoogleHelpful and efficient! Thank you.
Agent replied · 24 August 2024
Thank you Jennie for your kind review, we really appreciate it.
5/5
GoogleThanks so much to James from Richard James, helped us to find our first home and service was fantastic from start to finish!
5/5
GoogleVery proactive and responsive team. Kept us up to date on all occurrences, called to check in periodically, provided relevant and useful advice. Everything was completed quickly and efficiently - great job all round.
1/5
GoogleUnprofessional
Agent replied
We have no record whatsoever of any dealings with you. Please can you elaborate on your experience. Thank you.
1/5
GoogleVerry bad ,teribile ,liars very unprofessional if i could i would give 0 stars i can not beleive it .i spoke whit them on the phone to arrange a viewing a property on Brawn Close for rent and someone took my detailes and never called me back .after 3 day I called them back and they said the property is not longer available as someone else just agreed the letting terms ..Im very upset because i made the plan ....so now everithing is gone . Please Avoid this company they did not deseve to run this bussines ,they did not care about the customers .....very awfull About your response you are not seriuos YOU ARE PROFESSIONAL LIARS YOU ARE ON RIGHTMOVE FOR LETTINGS HERE IS YOUR DETAILES Richard James Estate Agents, Wellingborough Lettings 27 Sheep Street, Wellingborough, NN8 1BS VERRY DISAPPOINTED
Agent replied
Hi, you have posted this review for the wrong company, we are Richard James Estate Agents, a sales business not a Lettings business. We are separate businesses.
1/5
GoogleI call them last week to arrange a view for a property on Brawn Close and they said will call me but they did not.I call them after 3 days and they said The property is gone ....They are not serious They lied me. They also took my wife details to arrange a view but never get back to us ..Im very disappointed . Please Avoid ...The are not trust at all
Agent replied
Hi, you have posted this review for the wrong company, we are Richard James Estate Agents, a sales business not a Lettings business. We are separate businesses.
1/5
GoogleNever been there
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for Richard James, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
Richard James is among the Trusted Agent Awards Night 2026 winners.
- SilverTrusted Agent Awards Night 2026: East Midlands Estate Agency of the Year
- BronzeTrusted Agent Awards Night 2026: Best Agent, Customer Service
Source: Trusted Agent Awards Night 2026 winners, as published.
RAN Awards
Richard James is among the RAN Awards 2025 winners.
- WinnerRAN Awards 2025: Best Agent in Region, Central
RAN Awards winners in four years, the group and its branches: 2017, 2019, 2023, 2025.
RAN Awards by year, 2017 to 2023
2023 1 award RAN Awards 2023 winners
- WinnerRAN Awards 2023: Best Agent in Region, Central
2019 1 award RAN Awards 2019 winners
- WinnerRAN Awards 2019: Best Agent Regional Award, Central
2017 1 award RAN Awards 2017 winners
- WinnerRAN Awards 2017: Best Agent Regional Award, Central
Source: RAN Awards 2025 winners, as published. Earlier years link to each year's list.
ESTAS
Richard James branches are among the ESTAS 2026 winners.
ESTAS 2026: 1 Best in Postcode across one branch.
- Best in Postcode (1)ESTAS Best in Postcode 2026
ESTAS winners in three years, the group and its branches: 2023, 2025, 2026.
ESTAS awards by year, 2023 to 2025
2025 1 Best in Postcode ESTAS 2025 winners
- Best in Postcode (1)ESTAS Best in Postcode 2025
2023 2 Best in Postcode across two branches ESTAS 2023 winners
- Best in Postcode (2)ESTAS Best in Postcode 2023
Source: The ESTAS 2026 winners, as published. Earlier years link to each year's list.
More industry awards: EA Masters and The British Property Awards
EA Masters
Richard James and its branches won awards at EA Masters in three years, most recently 2020.
EA Masters winners in three years, the group and its branches: 2018, 2019, 2020.
EA Masters by year, 2018 to 2020
2020 1 award EA Masters 2020 winners
- Award winning agency (1)EA Masters 2020
- East Midlands
2019 1 award EA Masters 2019 winners
- Award winning agency (1)EA Masters 2019
- East Midlands
2018 1 Gold EA Masters 2018 winners
- GoldEA Masters 2018: Best Estate Agent Guide 2019, Sales, Small (2 to 5 branches)
Source: EA Masters winners lists, as published, linked by year.
The British Property Awards
Richard James and its branches won awards at The British Property Awards in five years, most recently 2025.
British Property Awards winners in five years, the group and its branches: 2021, 2022, 2023, 2024, 2025.
British Property Awards by year, 2021 to 2025
2025 1 Gold The British Property Awards 2025 winners
2024 1 Gold The British Property Awards 2024 winners
2023 1 Gold The British Property Awards 2023 winners
2022 1 Gold The British Property Awards 2022 winners
2021 1 Gold The British Property Awards 2021 winners
Source: The British Property Awards winners lists, as published, linked by year.
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Questions about Richard James
Which Richard James office has the most reviews?
Irthlingborough has the most, with 909 reviews rated 4.7 out of 5, followed by Wellingborough with 338.
Where are the Richard James offices?
The two Richard James offices, by town:
- Irthlingborough: 28 High Street, Irthlingborough, Northamptonshire, NN9 5TN
- Wellingborough: 27 Sheep Street, Wellingborough, Northamptonshire, NN8 1BS
Has Richard James won any awards?
Yes. In The Trusted Agent 2026 awards, Wellingborough won Trusted Agent. At the Trusted Agent Awards Night 2026 the group won Silver for East Midlands Estate Agency of the Year and Bronze for Best Agent, Customer Service. The group and its branches have also won 16 other industry awards since 2017.
