Newest first, from every platform, with the office each review is about. First names only.
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5/5
GoogleWhen I needed a property quickly I was very fortunate to find what I was looking for at Oulsnam Barnt Green. The staff were so very helpful to me and made buying my home a pleasure throughout. Even after the completion when I needed help nothing was too much trouble and I can't thank them enough. Special thanks go to branch manager Shelbi Scoffin for all the help and excellent service. 5 star
Alan Β· 6 June 2025 Β· Richard James Irthlingborough
Agent replied Β· 6 June 2026
Thank you for your 5* review. We are delighted that you have been pleased with the service you received during your new home purchase.
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5/5
GooglePeter Styler was excellent from start to finish and where Peter wasn't available there was always someone available to take my call and give an update. Peter was responsive to all my questions and was proactive in getting the house sold, coordinating the solicitors to exchange and complete on the house.
Daniel Β· 6 June 2025 Β· Richard James Irthlingborough
Agent replied Β· 6 June 2026
Thank you for your 5* review. We will pass this onto our Pete at our Bromsgrove team.
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1/5
GoogleBlock viewing was organised at the house we currently reside at. We returned an hour into the block viewing of two hours; within that time, it seemed somebody (either the viewing rep, Peter, or one of the first four viewers) had helped themselves to the toilet and left the toilet seat up... I just hope whoever it was washed their hands! Appalling. What ever happened to professional etiquette? It's unreasonable to expect a resident's hospitality to extend to strangers viewing the property, or an agent they've never met before.
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UPDATE: Second viewing; similar behaviour displayed by a another viewing representative from this establishment, Paul R. On the way out, he nudged or kicked our shoes/slippers, likely to express annoyance of having been asked to remove his shoes (only to go upstairs). Regardless of how he felt about removing his shoes, physically interfering with our belongings (even in a minor way) is unprofessional behaviour for a viewing representative.
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T Β· 6 June 2025 Β· Richard James Irthlingborough
Agent replied Β· 6 June 2026
We take this matter extremely seriously and it will be fully investigated. Please accept our sincere apologies.
UPDATE:
Thank you for your feedback. This has been noted and whilst I am sure that the gesture was not intended as you took it, we shall speak to our colleague involved.
Should you wish to discuss this matter further please do contact us on lettings@oulsnamlettings.net
Should you wish to discuss the matter further, please contact oulsnam@oulsnamlettings.net
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1/5
GoogleBE CAREFULL WHEN BUYING PROPERTY FROM THIS ESTATE AGENT AS THEY SELL JOINTLY OWNED PROPERTIES BUT DONT ADVERTISE THE FACT. EVEN AFTER BEING INFORMED THAT PROPERTIES ARE INFACT OWNED BY OTHER MEMBERS OF THE FAMILY, DUE DILIGENCE NOT LOOKED AT OR OTHER OWNERS PROOF, THEY WILL JUST LEAVE IT TO THE SOLICITORS TO SORT.
Stephen Β· 6 June 2025 Β· Richard James Irthlingborough
Agent replied Β· 6 June 2026
Dear Mr Rose, we strive to provide an excellent service, however, we are only able to take instructions from the property owner. If you wish to discuss your concerns further, please don't hesitate to give the office a call.
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1/5
GoogleAvoid this estate agent
They list property even if its not ready to move in. Landlords try to contact you directly. Non professional /serious behaviour by the agents. They don't care about what you upto just want to make money legally or illegally. They tried to keep my holding deposit. Tried to charge me the money for references. When i complained PRS they gave me my money back. Clearly shows how they are doing business. Bussiness is all about customers they need to learn that.
AVOID THEM OR BE READY FOR ANY SITUATION
Muhammad Β· 6 June 2025 Β· Richard James Irthlingborough
Agent replied Β· 6 June 2026
Whilst we fully support reviews and encourage them, the dispute was resolved to your satisfaction without the assistance of the PRS.
Should you need to discuss this further please contact us directly on lettings@oulsnamlettings.net
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5/5
GoogleMany thanks to the Barnt Green team . They were very professional from the first phone call to arrange viewing and after viewing I was in the good hands of Josie Elliot . She was very helpful all the step of the way . Very professional and good communication skills throughout the application process.She attended to my all my queries even after I moved in . Thank you so much Josie you are amazing π
Thandiwe Β· 6 June 2025 Β· Richard James Irthlingborough
Agent replied Β· 6 June 2026
Thank you for you five star review π we will let Josie know how pleased you were with the service she provided.
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5/5
GoogleVery nice people helpfull and polite
Sandie Β· 6 June 2025 Β· Richard James Irthlingborough
Agent replied Β· 6 June 2026
Thank you for your 5* review. We are delighted that you have been pleased with the service and have taken the time out to write a review.
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1/5
GoogleUsed a couple of their sites. Very poor indeed.
Google Β· 6 June 2025 Β· Richard James Irthlingborough
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1/5
GoogleTreatment of tenants is appalling and requests ignored. Steer clear if you want your tenancy to run smoothly.
Maxine Β· 6 June 2025 Β· Richard James Irthlingborough
Agent replied Β· 6 June 2026
Iβm sorry Maxine, we do not manage your property. If you would be happy to call us in the office, we can discuss anything you would like to bring to our attention.
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5/5
GoogleExcellent, professional, knowledgeable and friendly service from Shelbi, Sarah and Karen at Barnt Green. They were responsive and helpful throughout the house sale.
Keith Β· 6 June 2025 Β· Richard James Irthlingborough
Agent replied Β· 6 June 2026
Thank you for your 5* review Keith, we are delighted to hear you were pleased with the service you received.
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5/5
GoogleA great professional service - always there to help
John Β· 6 June 2025 Β· Richard James Irthlingborough
Agent replied Β· 6 June 2026
Thank you for your 5* review John.
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5/5
GoogleWe sold my mumβs house at a time when she was particularly vulnerable. Shelbi was sensitive and considerate throughout this time and made the whole process as stress free as possible. I really donβt think we could have proceeded if we hadnβt felt so supported throughout that process. As the sale went through, alongside Shelbiβs hard work, we also received ongoing support from Sarah and Karen, who have been friendly and supportive of my mum whenever she popped in or called for help. Thanks all for your kindness and support through what is always a stressful event.
Sally Β· 6 June 2025 Β· Richard James Irthlingborough
Agent replied Β· 6 June 2026
Sally, thank you for your feedback. Shelbi will be delighted to hear how pleased you have been with the service received from her and the team.
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5/5
GoogleWe decided to go with Oulsnams in Barnt Green to sell our property. We we more than happy with amount of viewings we were receiving. They sold our property! Staff were really nice and helpful, and were always available if we had any concerns. I would have no hesitation in recommending their Barnt Green office.
C Β· 6 June 2025 Β· Richard James Irthlingborough
Agent replied Β· 6 June 2026
Thank you for your 5* review Craig. We are delighted to hear you have been pleased with the service recieved from our Barnt Green office.
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5/5
GoogleI recently sold my house in Cofton Hackett through Oulsnam in Barnt Green and couldn't be happier with the service I received. From start to finish, they brought a level of professionalism to the process that many agents fail to achieve. Communication was excellent throughout, I was always kept well-informed, and their friendly team were always on hand to answer any questions.
The viewings were handled brilliantly, with a professional and polished approach that gave me real confidence. The photos and property description were of a high standard, clear, well-written, and truly showcased the property in the best light.
They valued the property accurately, not just in line with market trends but also taking into account other important factors that many might overlook. They were also great at gathering and sharing feedback after viewings, which was incredibly helpful.
Overall, Oulsnam offered great value for money and made the whole selling experience smooth and stress-free. I wouldnβt hesitate to recommend them.
I Β· 6 June 2025 Β· Richard James Irthlingborough
Agent replied Β· 6 June 2026
Thank you for your 5* review. We are delighted that you have been pleased with the service received from our Barnt Green team. We wish you every happiness in your new home.
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5/5
GoogleSarah is a dedicated agent. She has always been a great communication bridge between me and the owner, coordinating and clarifying transaction details to ensure a smooth completion. They also responded to emails promptly and answered my questions efficiently. A truly reliable real estate agent!
Ng Β· 6 June 2025 Β· Richard James Irthlingborough
Agent replied Β· 6 June 2026
Sarah says thank you for such a lovely review. We are all very pleased that you are so happy with our service.
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5/5
GoogleThe third time i have used oulsnams redditch and as good as ever. Debbie as always was fantastic and always ensured all our queries were answered and got our dream home! Thank you ladies xx
Kerry Β· 6 June 2025 Β· Richard James Irthlingborough
Agent replied Β· 6 June 2026
Thank you for trusting us again!. We're so pleased Debbie could help you secure your dream home, congratulations!
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5/5
GoogleProfessional and dedicated service provided by Shelbi and her friendly team.
Tom Β· 6 June 2025 Β· Richard James Irthlingborough
Agent replied Β· 6 June 2026
Thank you so much. We're so pleased you were happy with the service from Shelbi and the team.
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1/5
GoogleWebsite impossible to navigate!
Andie Β· 6 June 2025 Β· Richard James Irthlingborough
Agent replied Β· 6 June 2026
We are sorry to hear you have had issues navigating our website, should you wish to speak to one of our friendly team members please call the office on 0121 445 3311 and we would be delighted to assist with your enquiry.
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5/5
GooglePurchased a park Home, and could not be happier with the service I received. From Sarah, who handled the viewing, Shelbi, who dealt with the paperwork, and Karen who gave me my keys to my new house, they were all friendly, professional and efficient. The communication was excellent, and they replied to e-mails promptly, and answered all my questions. Would not hesitate to recommend.
Tracey Β· 6 June 2025 Β· Richard James Irthlingborough
Agent replied Β· 6 June 2026
Thank you for taking the time to leave a review Tracey. The team are delighted with your feedback and wish you every happiness in your new home.
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1/5
GoogleDeeply Disappointed, Unprofessional and Immoral Conduct
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I Β· 4 June 2025 Β· Richard James Irthlingborough
Agent replied Β· 4 June 2026
Hi I P,
Thank you for taking the time to leave a review. We're genuinely sorry to hear that your experience didnβt meet your expectations. At Williams & Goodwin, we β¦ More
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5/5
GoogleRating only, no written review.
Sonia Β· 3 June 2025 Β· Richard James Irthlingborough
Agent replied Β· 3 June 2026
Thank you, Sonia, for leaving us a 5-star review. Weβre so pleased our Webbers Braunton estate agents team could support you, and we truly appreciate your recommendation. Helping our clients with property sales and lettings in Braunton is always our priority.
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5/5
GoogleRating only, no written review.
Susan Β· 3 June 2025 Β· Richard James Irthlingborough
Agent replied Β· 3 June 2026
Thank you, Susan, for your 5-star feedback. Weβre delighted that our Webbers Braunton estate agents team could provide you with such a positive experience. Offering professional guidance and friendly support throughout the property journey is what weβre here for.
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5/5
GoogleRating only, no written review.
James Β· 3 June 2025 Β· Richard James Irthlingborough
Agent replied Β· 3 June 2026
Thank you, James, for your 5-star review. Weβre so pleased you had a great experience with our Webbers Braunton estate agents team. Our focus is always on delivering friendly, professional support to buyers, sellers, landlords and tenants, and itβs wonderful to know we could help.
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5/5
GoogleRating only, no written review.
Adrian Β· 3 June 2025 Β· Richard James Irthlingborough
Agent replied Β· 3 June 2026
Thank you, Adrian, for leaving us a 5-star review. Weβre delighted you had a positive experience with our Webbers Braunton estate agents team. Providing excellent customer service and local property expertise is always our priority, and weβre so pleased we could help.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.