5/5
GoogleAlways approachable and helpful. Highly recommend
Trusted Agent profile · Northamptonshire
Verified
Richard James estate agents in Irthlingborough and Wellingborough
★★★★★
1,197 reviews across 2 offices and 2 platforms
Richard James has two offices, in Irthlingborough and Wellingborough (Northamptonshire). Together they have 1,197 reviews on two platforms, rated 4.7 out of 5 overall.
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Our offices
Richard James's two offices, most reviewed first. Each has its own page.
Awards
The Trusted Agent 2026 results for Richard James, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
Richard James branches are among the ESTAS 2026 winners.
ESTAS 2026: 1 Best in Postcode across one branch.
- Best in PostcodeESTAS Best in Postcode 2026: NN9, SalesIrthlingborough
ESTAS winners in three years, the group and its branches: 2026, 2025, 2023.
ESTAS awards by year, 2025 to 2023
2025 1 Best in Postcode ESTAS 2025 winners
- Best in PostcodeESTAS Best in Postcode 2025: NN9, SalesIrthlingborough
2023 2 Best in Postcode across two branches ESTAS 2023 winners
- Best in PostcodeESTAS Best in Postcode 2023: NN9, SalesIrthlingborough
- Best in PostcodeESTAS Best in Postcode 2023: NN8, SalesWellingborough
Source: The ESTAS 2026 winners, as published. Earlier years link to each year's list.
Reviews on Google
Showing 1,126 reviews on Google only. Show every review
Google5/5
GoogleGreat team to work with, super knowledgeable on the local area
Agent replied · 10 July 2026
Dear Helen Thank you so much for the kind words. We really enjoy working with you, and appreciative of all your help.
5/5
GoogleBrilliant staff. Very helpful. Nothing too much trouble.
Agent replied · 10 July 2026
Thank you for your kind words😊We’re glad our team could be so helpful and make everything easy for you. …
5/5
GoogleKellie has been super helpful and so easy to get on with. Couldn't have asked for much more!
Agent replied · 10 July 2026
Thank you for your lovely feedback David. We are delighted to hear Kellie was so helpful and easy to work with. We really appreciate your support in the Hornchurch office.
5/5
GoogleStaff within the Hornchurch branch are friendly and approachable. They have provided a professional and informative service in respect of our house sale.
Agent replied · 10 July 2026
Dear Michael Thank you for your lovely feedback. We are delighted to hear that our Hilbery Chaplin Hornchurch team have provided a friendly, professional and informative service throughout your sale. We really appreciate you taking the time to share your experience.
5/5
GoogleI have had the pleasure of dealing with Kelly Workman. She is professional, approachable and supportive and would highly recommend Kelly and the rest of the Hornchurch team.
Agent replied · 10 July 2026
Thank you for your lovely feedback. We are so pleased to hear you had a great experience working with Kelly and that you found her professional and supportive. We’ll be sure to pass on your kind words to her and the Hornchurch team.
5/5
GoogleGood professional advice and prompt with photos and marketing. Early stages but Hilbury Chaplin at Hornchurch inspire confidence in gaining a future sale.
Agent replied · 10 July 2026
Thank you for your kind feedback. We’re so pleased to hear that our advice, marketing and prompt service have inspired confidence at this early stage. The team at Hilbery Chaplin Hornchurch look forward to securing a successful sale for you!
5/5
GoogleI've used these great people multiple times and they never fail to deliver. Every member of the team goes above and beyond to achieve my sale. I wouldn't use anyone else.
Agent replied · 10 July 2026
Thank you so much for your continued trust and loyalty, it truly means a lot to us. We’re delighted to have supported you on multiple sales, and it’s fantastic to hear that the whole team has consistently delivered for you. Going above and beyond is exactly what we strive for every time. We really appreciate your recommendation and look forward to working with you again in the future!
5/5
GoogleI would recommend Hilbery Chaplain Hornchurch. Great team that kept me informed of everything going on with my sale. So friendly and super efficient. Just what you want when selling your house. ⭐⭐⭐⭐⭐
Agent replied · 10 July 2026
Thank you for your fantastic review. We’re thrilled to hear the Hornchurch team could keep you informed and make the selling process friendly and efficient. We really appreciate your recommendation.
5/5
GoogleThank you to Phil and Kellie at the Hornchurch office for their help, support and kindness during the sale of our house. Their professionalism and knowledge has guided us through the process. Thank you both so much.
Agent replied · 10 July 2026
Thank you so much for your kind words. We are so pleased to hear that Phil and Kellie were able to support and guide you through your sale with professionalism and care. We’ll be sure to pass on your lovely feedback to the team in Hornchurch, it will mean a lot to them. Wishing you all the best in your next chapter!
5/5
GoogleGreat experience with this estate agency. The team has been very helpful, supportive, and responsive throughout the process. They made everything much smoother and were always willing to answer questions and offer guidance. I’d definitely recommend their services.
Agent replied · 10 July 2026
Thank you for your wonderful review. We are delighted to hear our team could make the process smooth and provide helpful guidance. Your recommendation means a lot to us!
5/5
GooglePhil and his team are not only trust worthy and personable, but extremely pro-active in achieving the best possible outcome. I can not recommend them highly enough.
Agent replied · 10 July 2026
Thank you for your kind words and recommendation Jamie. We’re delighted to hear that Phil and the team’s proactive approach and dedication made such a positive impression. Your feedback is truly appreciated.
5/5
GoogleGreat service from the team. Kept me updated along the way and made communication so easy between all Parties. 5 stars all the way. Would 100% recommend,
Agent replied · 10 July 2026
Thank you for your kind review and recommendation. We’re really pleased to hear that the team kept you well updated and made communication easy throughout the process. We truly appreciate your support.
5/5
GoogleFrom the very beginning I had a good feeling about using this office. Phil was to the point and informative. He gave me what I thought was a honest appraisal of my property. During the process the staff were helpful and accommodating and willing to help with any questions I had . The entire process from start to completion was a smooth stress free experience. My property is officially sold on the 9th . Thank you for your help and support. I would recommend the Hornchurch office to anyone selling their property.
Agent replied · 10 July 2026
Thank you so much for your wonderful review! We’re delighted Phil and the team made the process smooth and stress-free for you. Congratulations on your sale, and thank you for recommending our Hornchurch office, we truly appreciate your support!
5/5
GoogleI honestly don’t have enough words to describe how amazing this estate agent agency is. From the very first moment, from the very first step of our journey to buying a home, they were there for us with nothing but kindness, positivity, and incredible support. Their service was outstanding in every way. Always professional, always friendly, and always full of such positive, uplifting energy. They didn’t just help us buy a home, they supported us emotionally during one of the most important moments of our lives. That means more to us than we can ever express. Because of them, our first contact regarding our new home was a beautiful and unforgettable experience. They were patient, caring, and genuinely invested in helping us. Every conversation felt warm, reassuring, and full of encouragement. Their positive energy is something truly special and rare. This is without a doubt the best experience we have ever had with an estate agent. An amazing, amazing agency with wonderful people and a big heart. We will never, ever forget them and everything they did for us. Highly recommended from the bottom of our hearts.
Agent replied · 26 May 2026
Thank you so much for such an incredibly kind and moving review. We’re truly honoured to have been part of such an important moment in your lives. Knowing that we could support you not only professionally but also personally means more to us than words can say. Your trust, warmth and appreciation will stay with the whole team in Hornchurch, and we wish you every happiness in your new home. Thank you again from the bottom of our hearts.
5/5
GooglePhil, Neil and Kellie and all the other members of staff I’ve dealt with at the Hornchurch branch have been fantastic! Great advice and communication from the very start along with a very honest and accurate valuation with competitive fees that ultimately resulted in tying up a sale in what could be considered a very difficult period of time in any year ( the run up to Xmas)!!! With some pre Budget “Rachel Reeves” nerves across the whole market to boot! And more importantly, each and every one of the team are very personable people. Great work 👏🏻👏🏻
Agent replied · 26 May 2026
Thanks so much for your fantastic review Paul. We are so pleased that Phil, Neil, Kellie, and the Hornchurch team could provide great advice, clear communication, and a smooth sale, even during a tricky time in the market. Your kind words about our team mean a lot to us.
5/5
GoogleWe’ve had a really positive experience so far. Kellie and team have been transparent, professional, and incredibly reassuring, especially when we were feeling nervous during parts of the process. They’ve kept us well informed at every stage and have made what can be a stressful experience feel much more manageable. We really appreciate their support and guidance and would happily recommend them.
Agent replied · 26 May 2026
Hi Ursula, thank you so much for your kind words. We are so happy to hear that Kellie and the team have been able to provide reassurance and clear communication throughout the process. Making what can be a stressful time feel manageable is exactly what we aim for. We truly appreciate your recommendation and support.
5/5
Google⭐️⭐️⭐️⭐️⭐️ I can’t recommend Neil and Kellie at the Hornchurch branch highly enough. They have been absolutely fantastic in helping me sell my house. From the very start, they’ve been friendly, approachable, and incredibly knowledgeable, always taking the time to explain everything clearly and keep me updated throughout the process. Their professionalism and dedication really stand out, and they’ve made what could have been a stressful experience feel smooth and well-managed. When other agents have been pushy HB have been the complete opposite. An excellent team and truly outstanding estate agents!
Agent replied · 26 May 2026
Thank you so much for your wonderful review. We’re delighted to hear that Neil and Kellie are supporting your sale and providing such a smooth and positive experience. Giving clear communication and supportive service is exactly what we strive for, so your feedback means a great deal to us. Thank you again for your trust and recommendation.
5/5
GoogleI would like to say thank you oscar for help me all the jurney .
Agent replied · 8 July 2026
Good afternoon, Thank you for your review. We will be sure to pass your feedback onto Oscar. Best wishes Balgores - Romford
5/5
GoogleProfessional, friendly and helpful. I highly recommend Richard James Estate Agents. They sold our house in super quick time….
Agent replied · 20 March 2026
Thank you Shirley for taking the time to send such a lovely review. It was a pleasure to help you sell your house.
5/5
GoogleGeorgie Kemp is the best agent I have ever dealt with and could not recommend her anymore. She keeps you up to date at all times without sugar coating and takes as much stress as possible away from you. She is prompt and easy to contact and made a stressful journey as easy as she could which we couldnt appreciate more!
Agent replied · 6 June 2026
Thank you so much Hollie, Georgie and the team really appreciate it.
5/5
GoogleFive-star service from start to finish! Beth and Jessica were absolute stars throughout. Their communication was brilliant, I never had to chase for an update, and they were always on hand to answer my questions. They managed the entire process with such efficiency and a friendly, personal touch that made all the difference. Highly recommended!
Agent replied · 13 April 2026
Thank you for your lovely review, I will advise Beth and Jess you were satisfied with the service. We wish you and your family many years of happiness in your new home. Kindest Regards Richard
5/5
GoogleKate was an absolute pleasure to deal with throughout our search. We were always happy when she arrived for a viewing and after a few visits even our one year old daughter started to recognise her. We viewed quite a few houses together and she was consistently chatty and open, which we really appreciated. Although we ended up buying through another agent, we were very impressed with Kate. Thank you for all your help during the process.
Agent replied · 4 June 2026
Hi Jake, Thank you so much for such a lovely review! I have passed this on to Kate who is touched by your comments. We all wish you the very best in your new home. Kind regards, Grant Letts Managing Partner
5/5
GoogleAmelia and Claudia were helpful and professional throughout the entire process. They were never pushy, always approachable, and went above and beyond to help both myself and the new tenant. Highly recommended!
Agent replied · 4 June 2026
Hi Penny, Thank you so much for your lovely review and kind words. We're so pleased. I hope you have a fantastic weekend Kind Regards Claudia
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Richard James
Which Richard James office has the most reviews?
Irthlingborough has the most, with 908 reviews rated 4.8 out of 5, followed by Wellingborough with 337.
Where are the Richard James offices?
The two Richard James offices, by town:
- Irthlingborough: 28 High Street, Irthlingborough, Northamptonshire, NN9 5TN
- Wellingborough: 27 Sheep Street, Wellingborough, Northamptonshire, NN8 1BS
Has Richard James won any awards?
Yes. In The Trusted Agent 2026 awards, Wellingborough won Trusted Agent. At the ESTAS 2026 awards its branches won 1 Best in Postcode award. The group and its branches also won ESTAS awards in two earlier years.
Want Richard James to help?
Send Richard James a message.
