Reeds Rains Robinson Lee reviews in Bury and Rawtenstall

★★★★★ 1/5

Trustpilot

Arranged a viewing but when we arrived …

Arranged a viewing but when we arrived no estate agent turned up. Phoned the estate agent who said they had spoke with my husband (which never happened) and also said that we had booked in for the day before which also wasn’t correct because it was a day that we could not make and I wrote the appointment in my diary while on the telephone. Will not make any arrangements through this estate agents again. How do they expect to sell hours when they can’t even get the viewings right

Natalie · 11 January 2018 · Reeds Rains

★★★★★ 1/5

Trustpilot

Do not seem to care*

Our recent experience of the Heald Green branch was professional and courteous, right up until you sign and then when actions are not delivered and you need to highlight it, the service unraveled. From that point on it was downhill. We experienced ad hoc updates (with the exceptions of the automated ones) a selection of deviations to the truth, an overestimation of the price we could achieve, 'non authentic' (invented??) prospects and in the end I couldn't trust the branch manager unless it was in writing. Something I have never had to resort to. Ultimately we had no choice but to go to head office to explain (in writing) and wait for their investigation outcome.*Special note to the one proactive person who did anything for us was Leah. It was Leah that got viewers to the property, followed up with all parties and was truely motivated to sell our lovely home. The complaints team who after (15 working days plus the xmas and new year period) finally came back to me and permitted us out of our fixed term contract, from that moment (within an hour) the property was withdrawn - proving they can act fast if they want to!Now found a local independent agent, who knows the market and the meaning of service. Use at your peril!

Ian · 9 January 2018 · Reeds Rains

★★★★★ 5/5

Trustpilot

After considering three other estate …

After considering three other estate agents,we are glad we picked Reeds Rains of Little Sutton.We sold the house within a week.The staff were very helpful and guided me through the sale.First class.

Alan · 22 December 2017 · Reeds Rains

★★★★★ 1/5

Trustpilot

Would never go near these guys again

Would never go near these guys again. Disaster when property check was competed at start and end of tenancy (pretty much non exsistent) and trying to get the deposit back (after 3 months) was a nightmare. Sandi the end of lease consultant sent 3 emails asking for bank account details and received 3 responses giving the details of two account numbers and advising that we have seperated so need seperate payments. The super helpful Sandi Williams then emailed 9 days after processing the payment (10 weeks after vacating the property) to say the money had been released. After 3 emails she refused to disclose the account / accounts the funds had been transferred to and only over the phone could she confirm that the funds were not transferred to my account ... the same one in the 3 emails she had been sent. Not sure what it is with the arrogant level of customer service provided by estate agents in this country but it is amazingly pathetic.

Matt · 15 December 2017 · Reeds Rains

★★★★★ 1/5

Trustpilot

Absolute rip off merchants avoid at all costs

Moving from Birmingham to Preston I found this lovely two bedroom flat which I decided to go for through read rains. I was very sceptical about the extortionate fee of £240 that they were charging but I was told that they went the extra mile and this is why the fee was more than what other state agents charged. In addition to this there would also be a fee of £120 a year. I was told that a tenency check would be performed which included a credit check and Work reference. When asked would I get my money back if the checks failed for what ever reason, I was told yes if the landlord decided to pull out but failing the credit check all that would be required is a guarantor. I told them that I work to the medical Locum and they were quite happy with this. A few days later I get a phone call from reed rains telling me that my credit check had failed due to an anomaly on my credit file which wasn’t even in my name. I was also told my work reference had failed due to working as a medical Locum despite me having already told them of this. I was given the option of putting down the guarantor which I agreed to. Two days later I get an email from them telling me the landlord had decided to put the property on the market and that it wasn’t available to me any more. They refused to give me my £240 back even though I was given the option of putting down a guarantor in the event credit check failed. I will now pursue legal proceedings against these pirates through the Small Claims Court. I highly recommend anyone looking to move to Preston not to use read rains. They are thieves and the service is absolutely appalling. They mislead you and tell lies so stay well away.

Mohammed · 5 December 2017 · Reeds Rains

★★★★★ 1/5

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For over 2 months I'm trying to book a …

For over 2 months I'm trying to book a viewing and still no success. I'm very disappointed with their Prescot branch and for sure I will never sell or buy using them as it is a waste of time.

B · 30 November 2017 · Reeds Rains

★★★★★ 5/5

Trustpilot

We have rented our property through …

We have rented our property through Reeds Rains Formby. The whole process was brilliant from start to finish, the branch manager Emily was really helpful throughout. Cannot recommend them enough.

Simon · 27 November 2017 · Reeds Rains

★★★★★ 5/5

Trustpilot

Recently sold my property with Reeds …

Recently sold my property with Reeds Rains Penwortham. I know I am a high maintenance customer and put pressure on them to sell my house quickly as I had found one I wanted to buy. Rachel and her team really pulled out all the stops, there were 4 properties for sale at the same time on my street all with different agents and I felt the professional photos really made a difference, they carried out an open house which subsequently sold the property for asking price. Once the sale was agreed they kept me informed every couple of days. I couldn't recommend Rachel and her team enough.

Abby · 15 November 2017 · Reeds Rains

★★★★★ 5/5

Trustpilot

Very Impressed

Reeds Rains in Longton have been absolutely fantastic. We were on with another agent for 3 months with no luck, changed to Reeds Rains and they sold my property within a week and managed the sale through to exchange. I would recommend them to anyone looking to sell their property in the Longton Area.

Daniel · 14 November 2017 · Reeds Rains

★★★★★ 1/5

Trustpilot

LAZY INCOMPETENT IDIOTS!

LAZY INCOMPETENT IDIOTS!Spent 6 weeks trying to view 6 properties with the plan of purchasing 2 at the same time.They obviously thought i was joking as they didn't manage to arrange one viewing in 6 weeks. Rang James from the Chesterfield road, Sheffield branch 6 weeks in a row before giving up. James is a useless waste of oxygen full of false promises, Good at sounding busy but is really doing nothing to help you. Some of these properties have been on the market for a year and a half and are still on the market today. God help you if you have reedrains trying to sell your house for you. They turn away cash buyers and don't even let people view the house.

Van · 31 October 2017 · Reeds Rains

★★★★★ 1/5

Trustpilot

Reeds the small print or they will reign in your profits

We had our house up for sale with Reeds Rains who over valued it to get our business. A few weeks later they persuaded us that they could manage our property and it would be hassle free. They claimed they had people lined up for vacant properties and they could get us £700 a month. This was a myth and we eventually found a tenant ourselves and allowed RR to manage her. First off we were presented with a bill for selling as we had voluntarily taken the house off the market. The bill was the full sales cost. Then they proceeded to hit both us and the tenant with with surprise charges all throughout the tenancy. My partner was often distressed as they helped themselves to big chunks of the rental income and we rarely saw the full months rent. We could not make a profit and have had to put the house on the market once our tenant left because the government made changes to buy to let mortgages and council tax exemptions. Going with RR was a massive error and we felt we could never trust them.

Roy · 22 October 2017 · Reeds Rains

★★★★★ 1/5

Trustpilot

Absolutely avoid at all costs!

Absolutely avoid at all costs! They will try to rinse you for every penny! They were our agents when we rented a property for nearly 4 years, throughout the tenancy they were shocking, didn't carry out inspections on time, sometimes didn't even show up, never dealt with issues we raised with them. Good job that we actually new our landlord to sort things for us that was the agents job! And nearly 3 weeks since we left the property and we have still not received our deposit! I'm not holding my breath, but constantly chasing for this everyday. Will not be recommending this agent and shall definitely not be using them again.

Sarah · 18 October 2017 · Reeds Rains

★★★★★ 1/5

Trustpilot

Very unprofessional and incompetent.

Made an absolute shambles of our mortgage application, as a result i ended up blacklisted, received a full refund but that's of little help as i now can't move or remortgage.The incompetence of all their staff is on a whole new level, school children would have more clue!

James · 18 October 2017 · Reeds Rains

★★★★★ 5/5

Trustpilot

I used the Dartford branch of Reeds

I used the Dartford branch of Reeds Rains when I found a property that I was really interested in renting. I phoned up and got a viewing with the landlord that same day and the place was totally perfect. Went back to the branch and from there on Tony took up my application and he explained everything, the fees are very reasonable and Tony was fantastic with his communication informing me about everything every step of the way. Between him and Lea they went out of their way to pull out all of the stops and finally I managed to secure the home of my dreams. They are the nicest,Most helpful people I have ever met. I highly recommend them and if you want to let or buy a property in the Dartford area then Reeds Rains in Dartford should be your first port of call! Just ask for Tony or Lea and you can’t go wrong!!!!

Christopher · 13 October 2017 · Reeds Rains

★★★★★ 1/5

Trustpilot

Incompetent and unprofessional Lettings agency

Incompetent and unprofessional Lettings agency. Our checkout process was riddled with hidden costs. The agent in charge (who I'd been in contact via email) was unprofessional and uncommunicative. Avoid if possible.

Sathya · 28 September 2017 · Reeds Rains

★★★★★ 1/5

Trustpilot

AVOID AT ALL COSTS

AVOID AT ALL COSTS. I had an offer accepted on the proviso that the house was off the market. Spent the week organising solicitors and final mortgage and was to go in on Friday with ID. They continued to show it the following week (didnt inform me of this) and as I was about to go in with ID told me they had another offer. Played offers off against one a other to increase the price then sold it to other buyer. When I asked for an explanation they said other offer was from someone who viewed it before me. Found out this was a lie. The explanation then changed to 'property does not come off the market until ID check'. I was never told this. If I had been told when offer accepted would have been there Monday morning. Convenient that this information was 'miscoumunicated' and they ended up with a higher price. Buying/selling your house is stressful enough without dealing with people like this.

David · 27 September 2017 · Reeds Rains

★★★★★ 1/5

Trustpilot

Incompetent and ignorant

Incompetent and ignorant. I have been waiting 3.5 weeks for an update regarding the return of my deposit, I have had to chase for updates, despite the agents being very communicative in the first instance. I moved out 3.5 weeks ago and I have not heard anything. The lady that carried out my check out was posting videos and images on her own personal social media account of my apartment, the height of unprofessional. I asked for a call from a manager 3 weeks ago regarding this and have not heard anything! I also raised concerns about a suspected leak half way through my tenancy, but never heard anything back so I'm presuming the landlord was never told. As a landlord, take your business elsewhere if you want to ensure your property is looked after and cared for by the acting agents.

Jade · 25 September 2017 · Reeds Rains

★★★★★ 1/5

Trustpilot

So incompetent. So unprofessional. So rude.

So we had a viewing booked in on a property in west ayton Scarborough with the view of possibly buying for our family home. We currently live in derby and drove the 3 hour drive with our two children, Once in Scarborough we tried checking the property online again but was no longer showing?? We then rang the company to be told oh no it's still booked in at 3 pm for you as agreed. We then spent four hours killing time until the appointment.On arrival at the propery there was other people with Reedsrains and then we were told oh your viewing was cancelled as it's sold!!!!!!! immediately calling the office to view my opinion of such incompetence I was then told well we called you and left you a message???? Where is that message??? Oh yes you left it on a completely wrong number to mine after making sure twice that they took my number correctly. As if that wasnt enough they then argued the point and said I got the message???? Why the hell would I drive for 3 hours if I had a message and they have just told me a different number to mine. When I said I will leave a review about this I got the reply back of, "oh lovely" I take this as been so rude and you know it. Didn't get one apology!!!!! All in all what I would say about this company is that it seems to be be run by young incompetent people for doing simple work. Baffles me how a company like this trades. You only have to see the other reviews to know it's a naff company.

M · 3 September 2017 · Reeds Rains

★★★★★ 1/5

Trustpilot

Don’t use these cowboys!

Just out to rinse you for every penny you have. Don’t ever use these cowboys They refused to do repairs meaning we had to do them in a rented house they’d asked us to leave because it’s for sale!

ND_DS · 30 August 2017 · Reeds Rains

★★★★★ 1/5

Trustpilot

If you are thinking of renting a …

If you are thinking of renting a property using this outfit think twice and go elsewhere or you will be sorry, you have been warned, avoid,avoid,avoid !!!!!!!!!!

Ade153 · 24 August 2017 · Reeds Rains

★★★★★ 1/5

Trustpilot

Unethical practice of allowing …

Unethical practice of allowing Gazumping on a property after an offer was accepted and Survey/Conveyancing costs incurred. Appalling experience.

Mark · 23 August 2017 · Reeds Rains

★★★★★ 1/5

Trustpilot

They let us down when buying our first …

They let us down when buying our first house and on day we picked keys up and my solicitor told contracts been exchanged and we can go down and pick keys up , only to find the people who sold me house was still in and they didn't move out till 5pm and they handed me the key so very unpleasant experience, and reedsrains wasn't interested.

Jason · 18 August 2017 · Reeds Rains

★★★★★ 5/5

Trustpilot

Remortgage Reeds Rains Stone

We recently did a remortgage and change of equity share transfer with Reeds Rains Stone Branch . Our mortgage advisor Jordan Powell was outstanding. He gave us fantastic and detailed service guiding us through very step and advising us honestly throughout the entire process, which he made easy. Even when we had a hiccup caused by our lender he fixed it within the hour and even came across to reassure me in person that it had all been sorted. He was there through the entire process with any query we had no matter how small and made a stressful process much easier for us. I couldn't recommend him highly enough to anyone looking for mortgage advice.

Kate · 7 August 2017 · Reeds Rains

★★★★★ 5/5

Trustpilot

especially pleased with the service provided by Sofia Shahbaz @ Reeds Rains

I recently purchased property marketed by Reeds Rains and I'm especially pleased with the service provided by Sofia Shahbaz @ Reeds Rains in Salford Quays. She's a consummate professional, very knowledgeable, responsive and thorough in her work from start till completion.If I'm to sell or let property in the future, Sofia would undoubtedly be my first port of call.

George · 30 June 2017 · Reeds Rains