Reeds Rains Robinson Lee reviews in Bury and Rawtenstall

★★★★★ 5/5

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Hazel Grove

Laura went above and beyond for us to secure a lovely property to rent.

Alanna · 6 April 2018 · Reeds Rains

★★★★★ 5/5

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Thank you

The staff at reeds rains fulwood, have been amazing. It's been a very long and hard process but with Christopher and his team helping and guiding me so much we got there. Thank you guys. Very much appreciated.

Deborah · 5 April 2018 · Reeds Rains

★★★★★ 5/5

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Friendly and quick replies

I dealt with Sarah at the Woodseats, Sheffield branch. She was very friendly and responded to emails and calls quickly - which is exactly what you want from a letting agent!

Alastair · 4 April 2018 · Reeds Rains

★★★★★ 5/5

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Fantastic! 5* service!

After recently using Reeds Rains to rent a property, I cannot recommend them enough. I was worried about renting as my credit file is far from perfect and many agencies wouldn't touch me and were very quick to judge! Reeds Rains were so understanding and did everything possible to ensure I found a property. Within 2 weeks all the documents were sorted and I had the keys. I was kept updated throughout the process and the customer service I received was outstanding. Jamie, Amy and the rest of the team at the Halifax branch - thank you so much for not judging and doing everything within your power to get things sorted. 100/10 well done! I will definitely be recommending you to friends and family!

Tara · 31 March 2018 · Reeds Rains

★★★★★ 5/5

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Susan and the team were very helpful…

Susan and the team were very helpful from the start. Very professional

Rachelle · 26 March 2018 · Reeds Rains

★★★★★ 5/5

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We moved in to new property from Maidenhead

We dealt with Reddish office. Liberty, always pleasant to speak, made our move smooth and easy. We signed the contact in no time and got the keys.

Asif · 22 March 2018 · Reeds Rains

★★★★★ 1/5

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NEVER allow Reeds Rains to hold on to your deposit.

I am currently having the most appalling experience dealing with Malkit Singh from Reeds Rains Brookfield Business Park, Cheadle, Cheshire, SK8 2PU and the team leader Katie Nettle who has for over 5 days refused to return my call.Reeds Rains kept my deposit after finding a tenant for my property in 2009. The deposit is registered in ‘My Deposits’. The tenancy has come to an end and the damage caused by the tenants amount to just over £2,000.00. This means that I have to make a claim for the whole amount of the deposit (which falls far short of the amount needed to cover the damage.)The problem is that due to the fact the deposit is registered by Reeds Rains, My Deposits will not discuss the matter with me and insist on Reeds Rains submitting all of the evidence on my behalf. For over 3 months Malkit has refused to accept that Reeds Rains has the responsibility to do this and still feels as if he is doing me a favour in dealing with the matter. Further to this, Malkit’s attitude has become what could best be described as passive aggressive and unhelpful.Reeds Rains knew that the tenants had raised a dispute on the 22nd February 2018 but did not tell me that this was the case until the 14th March 2018. The deadline for submitting information to My Deposits is the 22nd March 2018, leaving only 6 working days for me to provide this information to Reeds Rains and for them to submit via their account to My Deposits.Instead of doing this, Malkit has simply forwarded the emails that I have sent to him onto My Deposits without checking that they have actually been received or that the attachments can be opened and whether the info can be or has been uploaded. He says that it would take too much time for him to actually upload the information himself.According to an email response from My Deposits “It is your responsibility to check your online account to ensure that all your evidence has been uploaded to the deposit dispute.” And since I am not the account holder I can not do this. It must be done by Reeds Rains.Never under any circumstances should you ever allow Reeds Rains to hold onto your deposit if you are a landlord. I will never make this mistake again.

Mr · 20 March 2018 · Reeds Rains

★★★★★ 1/5

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DO NOT USE REEDS RAINS LETTINGS IF YOU…

DO NOT USE REEDS RAINS LETTINGS IF YOU ARE A LANDLORD!The reeds rains letting centre is there not to do any work just to siphon off money

Debdeep · 16 March 2018 · Reeds Rains

★★★★★ 5/5

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We have recently taken on a rental…

We have recently taken on a rental property through Reeds Rains in Durham,Paige Hutton was an absolute superstar she helped us with every step nothing is a problem to her she is an absolute credit to the company thanks again Paige would highly recommend her.

Anna · 15 March 2018 · Reeds Rains

★★★★★ 1/5

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Reeds Rains: A warning to landlords

Reeds Rains Hillsborough (Sheffield) basically conned us into signing up with them for the rent collection service. We were told we could quit the service with a months notice so we signed up. However you have to pay a FULL MONTHS rent that the tenant pays plus VAT and not the rent collection percentage. So in our case that's over £600 to stop Reeds Rains collecting the rent. In other words a years rent collection fees if you like just to exit. Interesting as the contracts are for 6 months!Our tenant also signed the contract with an address for Flat 4, Spain (I kid you not) and Reeds Rains wrote down she was 57. Turns out she's 67 and retired which means we're in breach of our BTL mortgage terms.To top it all they also transferred all the energy supplies to Spark Energy without our permission BY MISTAKE as we'd signed the forms NOT to do so! Still trying to sort out the Spark issue some 9 months later.In short be warned. We're currently in dispute with them and would suggest you look up the unfair contract law if you're in the same boat or if you're sensible DO NOT USE REEDS RAINS LETTINGS IF YOU ARE A LANDLORD!

Big · 14 March 2018 · Reeds Rains

★★★★★ 5/5

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Review- Adam

Adam has always done my review, he has always been friendly and professional. When I have told him of any maintenance issue he has always made sure they were carried through and completed.

Amy · 14 March 2018 · Reeds Rains

★★★★★ 5/5

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Happy tennant

Happy tennant dealt with Adam fletcher who is always aprachable been with reeds rains for two years and many more years to go very happy

Brad · 14 March 2018 · Reeds Rains

★★★★★ 5/5

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Great support received as a landlord

Got amazing support from Jeanette at Morley branch in getting our house ready for the rental market. The property was on the market within no time and without any hassle.

Khurram · 13 March 2018 · Reeds Rains

★★★★★ 5/5

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REEDS RAINS DURHAM

REEDS RAINS DURHAMIt has been a pleasure to deal with Ashley and Paige at the Durham office. My wife and I are delighted they found a tenant for our BTL property. Our relationship is still quite new, however if they continue with the same efficiency and courtesy we will be happy clients. Looking forward to dealing with them in the weeks and months ahead. Thanks for everything thus far Guys!

Stephen · 10 March 2018 · Reeds Rains

★★★★★ 5/5

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Hannah at Ferryhill branch rocks!

Dealing with Hannah at the Ferryhill branch has been an absolute pleasure. I have a managed property with her branch and she was able to place a tenant in within a short space of time. She keeps me informed of progress and is always very courteous and polite.

Femi · 9 March 2018 · Reeds Rains

★★★★★ 5/5

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Durham Team

Durham TeamSpecial thanks to Paige and Ash for the seamless and painless placement of tenants in my property. It was done super quickly with total ease, professionalism and what was appreciated the most was the friendly demeanour which continues in all communication now.

Jane · 8 March 2018 · Reeds Rains

★★★★★ 5/5

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York Branch Lettings Service - Superb!!

I cannot fault the great service and assistance I received from Karen and the team at the York branch of Reeds Rains when relocating from Essex to York recently. The Lettings team professionalism and efficiency was bar none. Everything went smoothly with the letting and the team were great at communicating and putting through all the documentation and referencing went speedily, and I was able to sort my move out within 3 weeks. Can't thank Karen and the team enough for all their help and assistance, and would definitely recommend them with regards to their Letting service for tenants!!

MURPHY · 8 March 2018 · Reeds Rains

★★★★★ 5/5

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Rotherham Branch

Rotherham BranchUsed as a letting agent, in particular Adam & Sarah. Have always helpful, polite, professional and willing to go above and beyond.

Julie · 6 March 2018 · Reeds Rains

★★★★★ 1/5

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Reeds Rain Ilford - Horrible experience in every respect.

We purchased our first property from a seller who used Reeds Rain in Ilford. As I work in a property related field I am not nieve to the process.We put in an offer for the property based on a number of conditions being met. One of which was a clear timeline for completion. We were assured that there was a very short simple chain and that it would be an easy smooth transaction.Fast forward six months and we are still waiting for multiple properties in a branched chain to exchange with complex negotiations still underway.Reeds Rain refused to exchange for the entire time (we didn't end up exchanging until a week before completion.) If we weren't tied into the transaction at this stage we would have walked away 100% as a result of their abysmal handling of the situation.In addition to this, a number of the required conditions of sale were not completed, but we were not provided access to the property to check before completion - but again, we were assured by their office that there would be no problems and that things would be done. In summary of their service and attitude: Their office will never return your calls, you will have to just keep trying to get through to the right person, they will refuse to put anything in writing and once they have finished giving you the sales pitch, you will be nothing more than a number in the ledger and they will treat you as such.

Andrew · 6 March 2018 · Reeds Rains

★★★★★ 5/5

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Since using this company i have had no…

Since using this company i have had no bad experiences. The staff at the Cross gates branch are very professional and also helpful when dealing with quires & maintenance work that needs to be done to the property. I couldn't thank James enough for showing us our current property that we rent.

Oliver · 6 March 2018 · Reeds Rains

★★★★★ 5/5

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Rented a house in Bridlington through the Bridlington branch

We recently rented a house in Bridlington through this company. The lady who dealt with us was Natalie Heseltine, she has been most helpful, efficient and pleasant throughout, nothing has been too much trouble for her to see that we are looked after and we can contact her at anytime if we have any queries or problems with the property, which she deals with promptly.We would recommend this company to anyone.Thank you very much Natalie for all your help.Chris and Angie.

Christopher · 5 March 2018 · Reeds Rains

★★★★★ 5/5

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Rented a house from Bridlington branch…

Rented a house from Bridlington branch , the team there have been really helpful throughout our 8 month lease . Will definatley recommend them.

Sharon · 3 March 2018 · Reeds Rains

★★★★★ 5/5

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Reed rains York Karen

The branch were great. Especially Karen. Good personal approach and helped solve maintenance issues.

Gary · 3 March 2018 · Reeds Rains

★★★★★ 5/5

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Bridlington..

Bridlington... Have used this office for many years. They have have always been very friendly and helped me fully to my needs. I would definitely recommend them to anyone wishing to buy sell or rent a property.

Karen · 3 March 2018 · Reeds Rains