Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
TrustpilotReeds Rains Chester le Street offer an…
Reeds Rains Chester le Street offer an exceptional service which I would recommend to anyone. From the initial telephone call to the Chester le Street branch to enquire about viewing a property we have received a first class service. From viewing the house to receiving the keys was no longer than 4 weeks. The service we received from the staff at the branch was professional, efficient and stress free, especially from Susan Spokes who managed our move. Since being tenants with Reeds Rains we have had some minor repairs needed to the property which have been dealt with and fixed on the same day as reporting it. This is definitely a service that you need especially when you are a busy working family with children. Our experience with Reeds Rains Chester le Street has been exceptional and I would look no further than this company for our future.
Adele · 3 March 2018 · Reeds Rains
★★★★★ 5/5
TrustpilotDurham Reeds Rains
I have a house managed via the Durham Branch they are a wonderful bunch, helpful, friendly always willing to go the extra mile.
Abby · 2 March 2018 · Reeds Rains
★★★★★ 5/5
TrustpilotLettings at Reeds Rains
Laura at Reeds Rains is wonderful . She goes out of her way to help you. Her knowledge of lettings is great. I can’t recommend Reeds Rains enough .
Jo · 1 March 2018 · Reeds Rains
★★★★★ 4/5
TrustpilotReeds Rains Hazel Grove.
Reeds Rain Hazel Grove have been my agent for over 4 years. They manage my rental property and recently sold a house for me. They are professional and efficient as you would expect from a long established estate agent. The manager, Laura maintains quality control with a friendly face and the whole team are service minded. Brian
Brian · 1 March 2018 · Reeds Rains
★★★★★ 5/5
TrustpilotReeds Rains Chester branch.
Reeds Rains Chester branch.We would like to say a big thank you to Adam and Jason for their continued assistance and help in selling our house. These guys went above and beyond to make our journey as smooth as possible, always there when we needed them... They both come highly recommended.Cheers, Debbie and Jeff Hurst.
Debbie · 27 February 2018 · Reeds Rains
★★★★★ 5/5
TrustpilotReeds Rains in Shevington - An excellent service from start to finish.
An excellent service from start to finish. The team worked tirelessly to give me the best service. Special mention for Janet who went above and beyond in helping me through what was a very emotional purchase for me. Nothing was ever too much trouble and she took as much stress from me as she could. I would recommend them highly.
T · 27 February 2018 · Reeds Rains
★★★★★ 1/5
TrustpilotWent into house with broken…Broken window
Went into house with broken window...did not bother fixing after pointing this out on viewing weeks before... lots of stuff I am angry abouts in there failings.
MJR · 24 February 2018 · Reeds Rains
★★★★★ 1/5
TrustpilotAbsolutely avoid at all costs
This showers' behaviour whilst selling my home is the reason estate agents deserve the lousy reputation they have.Without going into too much detail, their sales pitch was very convincing and I decided to go with them after a previous sale via another agent fell through at the last minute because they didn't keep on top of the sale.After I'd signed on the dotted line, the branch manager who was handling the sale proceeded to totally disregard my instructions. The property which was unoccupied was left unsecured and in a vulnerable state which lead to thieves stealing lead from the roof, for which reeds rains totally refused to accept any responsibility.The conditions of the sale I had laid down were totally ignored and this lead to my being forced to accept a much lower price than several identical independent valuations had valued the property at. I was blatantly lied to on several occasions in order for reeds rains to make a fast buck at my expense.But that wasn't the worst part.....having witheld payment until the matter was resolved, I proceeded to raise a complaint with their upper management to be greeted by a "we sold your house, we don't really care how, so cough up....." attitude.Be warned.....these people will lie, cheat and deceive you and do what the hell they feel like.....and then when you complain they'll deny all knowledge of wrongdoing, accuse you as their client of lying and then bully you for their money....Caveat emptor indeed.....
Myob · 18 February 2018 · Reeds Rains
★★★★★ 1/5
TrustpilotWent to view the house but instead bombarded with mortgage adverstisement
I went to view the house this morning. Instead of giving me info about house that I was asking, the guy showing me around advertised about their mortgage services. In these day and age, one can go online, compare many mortgage providers, call the providers to confirm the rate and choose it. During my viewing, he answered calls and repeatedly saying 'I will be there in 5mins' i.e. I need to finish viewing quickly. I will never use this agent again.
Moedi · 17 February 2018 · Reeds Rains
★★★★★ 1/5
TrustpilotTotally disgusting encounter with …
Totally disgusting encounter with Cheadle Office SK8, absolutely unbelievable. Not one staff member, but all staff members at this branch appear to totally disinterested in helping potential buyers/sellers. We were told that property we had viewed was not available for any more viewings unless we made an offer, obviously we were not prepared to do so. The whole interaction with the staff was very suspicious and therefore we called directly to the vendor, to express our concern at lack of interest and basically advise him of the lack of activity in respect of marketing his property. Guess what after being told vendor did not want any further viewings, he offered us a viewing for the following day. So vendor and buyer organised viewings SO what are Rains and Rains charging commission for, answers on a post card please!
Mary · 13 February 2018 · Reeds Rains
★★★★★ 2/5
TrustpilotReally wanted to sell my house with reeds rains
Really wanted to sell my house with Wendy at Reeds Rains Rawtenstall because she WERE lovely & helpful with a valuation on part exchange on my property early last year. But the last time I phone her just to let her know that we were still selling the house in the early months 2018 (few jobs needed doing)All she had to do is phone me back on my landline after she had finished with another call. The only place I get a mobile signal is stood up next to the window, as being disabled it were painful standing, She never phoned back so I did later on, she made me feel like I were wasting her time.What is it with Rossendale estate agents ? My dealings with a couple of them have been unbelievable.... Nasty & condescending, wouldn't speak to potential clients and their wage payers like they do?
Stevo · 6 February 2018 · Reeds Rains
★★★★★ 5/5
TrustpilotHighly recommend!!
Sold my house with Reeds Rains in Chesterfield and used their mortgage advisor Simon too, I would highly recommend both, absolutely lovely staff and extremely helpful! Contacted me regularly on any updates and really helped make the buying and selling process less stressful. Simon was able to get me fantastic rates on my mortgage, life insurance and home insurance. Sue and Jake were particularly wonderful, always there to help and answer my questions. Lovely team would highly recommend!! :)
Victoria · 5 February 2018 · Reeds Rains
★★★★★ 1/5
GoogleRating only, no written review.
Sarah · 21 January 2018 · Reeds Rains, Rawtenstall
★★★★★ 5/5
GoogleI used the Rawtenstall branch to rent out my house after I moved overseas. The staff were always friendly and helpful. My house was well looked after whilst rented. After I decided not to return to the UK, the Rawtenstall branch did an excellent job selling the house for me.
Roy · 21 January 2018 · Reeds Rains, Rawtenstall
★★★★★ 1/5
Trustpilothonestly the worst letting company on …
honestly the worst letting company on earth useless
Matthew · 19 January 2018 · Reeds Rains
★★★★★ 1/5
TrustpilotArranged a viewing but when we arrived …
Arranged a viewing but when we arrived no estate agent turned up. Phoned the estate agent who said they had spoke with my husband (which never happened) and also said that we had booked in for the day before which also wasn’t correct because it was a day that we could not make and I wrote the appointment in my diary while on the telephone. Will not make any arrangements through this estate agents again. How do they expect to sell hours when they can’t even get the viewings right
Natalie · 11 January 2018 · Reeds Rains
★★★★★ 1/5
TrustpilotDo not seem to care*
Our recent experience of the Heald Green branch was professional and courteous, right up until you sign and then when actions are not delivered and you need to highlight it, the service unraveled. From that point on it was downhill. We experienced ad hoc updates (with the exceptions of the automated ones) a selection of deviations to the truth, an overestimation of the price we could achieve, 'non authentic' (invented??) prospects and in the end I couldn't trust the branch manager unless it was in writing. Something I have never had to resort to. Ultimately we had no choice but to go to head office to explain (in writing) and wait for their investigation outcome.*Special note to the one proactive person who did anything for us was Leah. It was Leah that got viewers to the property, followed up with all parties and was truely motivated to sell our lovely home. The complaints team who after (15 working days plus the xmas and new year period) finally came back to me and permitted us out of our fixed term contract, from that moment (within an hour) the property was withdrawn - proving they can act fast if they want to!Now found a local independent agent, who knows the market and the meaning of service. Use at your peril!
Ian · 9 January 2018 · Reeds Rains
★★★★★ 5/5
TrustpilotAfter considering three other estate …
After considering three other estate agents,we are glad we picked Reeds Rains of Little Sutton.We sold the house within a week.The staff were very helpful and guided me through the sale.First class.
Alan · 22 December 2017 · Reeds Rains
★★★★★ 1/5
TrustpilotWould never go near these guys again
Would never go near these guys again. Disaster when property check was competed at start and end of tenancy (pretty much non exsistent) and trying to get the deposit back (after 3 months) was a nightmare. Sandi the end of lease consultant sent 3 emails asking for bank account details and received 3 responses giving the details of two account numbers and advising that we have seperated so need seperate payments. The super helpful Sandi Williams then emailed 9 days after processing the payment (10 weeks after vacating the property) to say the money had been released. After 3 emails she refused to disclose the account / accounts the funds had been transferred to and only over the phone could she confirm that the funds were not transferred to my account ... the same one in the 3 emails she had been sent. Not sure what it is with the arrogant level of customer service provided by estate agents in this country but it is amazingly pathetic.
Matt · 15 December 2017 · Reeds Rains
★★★★★ 1/5
TrustpilotAbsolute rip off merchants avoid at all costs
Moving from Birmingham to Preston I found this lovely two bedroom flat which I decided to go for through read rains. I was very sceptical about the extortionate fee of £240 that they were charging but I was told that they went the extra mile and this is why the fee was more than what other state agents charged. In addition to this there would also be a fee of £120 a year. I was told that a tenency check would be performed which included a credit check and Work reference. When asked would I get my money back if the checks failed for what ever reason, I was told yes if the landlord decided to pull out but failing the credit check all that would be required is a guarantor. I told them that I work to the medical Locum and they were quite happy with this. A few days later I get a phone call from reed rains telling me that my credit check had failed due to an anomaly on my credit file which wasn’t even in my name. I was also told my work reference had failed due to working as a medical Locum despite me having already told them of this. I was given the option of putting down the guarantor which I agreed to. Two days later I get an email from them telling me the landlord had decided to put the property on the market and that it wasn’t available to me any more. They refused to give me my £240 back even though I was given the option of putting down a guarantor in the event credit check failed. I will now pursue legal proceedings against these pirates through the Small Claims Court. I highly recommend anyone looking to move to Preston not to use read rains. They are thieves and the service is absolutely appalling. They mislead you and tell lies so stay well away.
Mohammed · 5 December 2017 · Reeds Rains
★★★★★ 1/5
TrustpilotFor over 2 months I'm trying to book a …
For over 2 months I'm trying to book a viewing and still no success. I'm very disappointed with their Prescot branch and for sure I will never sell or buy using them as it is a waste of time.
B · 30 November 2017 · Reeds Rains
★★★★★ 5/5
TrustpilotWe have rented our property through …
We have rented our property through Reeds Rains Formby. The whole process was brilliant from start to finish, the branch manager Emily was really helpful throughout. Cannot recommend them enough.
Simon · 27 November 2017 · Reeds Rains
★★★★★ 5/5
TrustpilotRecently sold my property with Reeds …
Recently sold my property with Reeds Rains Penwortham. I know I am a high maintenance customer and put pressure on them to sell my house quickly as I had found one I wanted to buy. Rachel and her team really pulled out all the stops, there were 4 properties for sale at the same time on my street all with different agents and I felt the professional photos really made a difference, they carried out an open house which subsequently sold the property for asking price. Once the sale was agreed they kept me informed every couple of days. I couldn't recommend Rachel and her team enough.
Abby · 15 November 2017 · Reeds Rains
★★★★★ 5/5
TrustpilotVery Impressed
Reeds Rains in Longton have been absolutely fantastic. We were on with another agent for 3 months with no luck, changed to Reeds Rains and they sold my property within a week and managed the sale through to exchange. I would recommend them to anyone looking to sell their property in the Longton Area.
Daniel · 14 November 2017 · Reeds Rains
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
