5/5
GoogleIt has been a pleasure dealing with Relo Redac Strattons Ltd. I sincerely appreciate all your assistance and support throughout the tenancy.
Trusted Agent profile
Redac Strattons reviews in Ealing and Camden
★★★★★
57 reviews across 2 offices and 2 platforms
Redac Strattons has two offices, in Ealing and Camden. Together they have 57 reviews on two platforms, rated 4.1 out of 5 overall.
56
Reviews on Google
All 2 offices
1
Reviews on Trustpilot
Business-wide
Our offices
Redac Strattons's two offices, most reviewed first. Each has its own page.
Latest reviews from every Redac Strattons office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleI should give you 10 stars not 5 stars 😊😊😊 very good , friendly, professional. Thank you Shoko ! You are amazing 😻 …
5/5
GoogleI have used Redac Strattons to find tenants for my flat for over 20 years. They always find tenants promptly for me and there has never been a delay with rent receipt. This year Miri did a really excellent job calmly and efficiently, dealing with arranging a number of visits, last-minute issues with the tenancy agreement,, a change in moving in date and 3 tenants in different places. She also helped with understanding the new legislation.
5/5
GoogleWe had a great experience with Redac Strattons. Miri was super helpful and very efficient with all the paperwork. I’m delighted with the property we rented and how stress free the process was
Agent replied · 10 October 2026
Thank you so much for your kind review. We're delighted to hear that you had such a positive experience with Redac Strattons. We're also so pleased that you're happy with your new property. We wish you all the best in your new home, and if there's anything you need in the future, please don't hesitate to get in touch.
5/5
GoogleWe had a really positive experience with Tatsuya, who was incredibly kind, caring and attentive throughout the process of renting our new flat. When we first viewed the property, it unfortunately wasn’t in the best condition, as the previous tenants had not left it particularly well. Tatsuya was very reassuring from the beginning and took the time to follow up with us, making sure we knew that improvements would be made before our move-in. The property was certainly in a much better condition when we moved in. The carpets had been professionally cleaned and a number of things had been redone at the property. While the cleanliness wasn’t absolutely perfect and we still had to spend quite a bit of time removing some of the grease and oil left behind by the previous tenants, we really appreciated the effort that had been made. I appreciate that some of these things may be considered the bare minimum when moving into a rental property. However, having lived in London for the past 13 years and having rented several properties, I can honestly say that I have never experienced an estate agent who followed up so closely and genuinely seemed to care about making sure we were happy and comfortable in our new home. Tatsuya’s communication, reassurance and willingness to help really stood out to us, and we are very grateful for the care he showed throughout the process. It made what could have been a stressful experience feel much easier. Thank you, Tatsuya, for going the extra mile!
Agent replied · 10 October 2026
Thank you for your thoughtful review and kind words. We’re delighted to hear that you felt supported throughout the process and that the improvements helped make your move-in experience smoother. We also appreciate your honest feedback regarding the cleanliness and will take this on board as we continue to improve our service. Thank you again for choosing us, and we wish you all the best in your new home!
1/5
TrustpilotNew name (to me); same old lies
Am I the first reviewer? Oh dear. Anyway, drove a long way to view a flat today. It happens. Three hours after viewing the agent told me she had suddenly found three offers for the property. Do we believe her? Of course not. But I guess this is just par for estate agents for whom lying is second nature. How bad can money paying customers ne to supposed business people?
5/5
GoogleI had Redac Strattons as my Property Manager for many years, and overall it was a genuine pleasure to work with them, although, towards ther end of the agreement, certains attitudes did disapoint me. However, I could always count on Takumi, a kind person and an outstanding Property Mangament Professional. I could also always rely on Yerko, who was responsible for the Accounts. Patient, knowledgeable and competent he always took the time to address the many questions I might have had. Being able to depend on people like them was extremely important to me, particularly as I live overseas. A very Special mention must go to Stephen Price, Associate Director at REDAC STRATTONS. He has my utmost adimiration. What an exceptional professional! Of course, he is higlhly competent, but most important, he always made me feel that I had his full attention and that he was genuinely available whenever needed. He listens carefully and thoughtfully, a quality that becomes increasingly rare. He is remarkably kind, considerate and courteous, and possesses that rare combination of professionalism and humanity that leaves a lasting impression. M. Pricce is one of this people whom, unfortunalely, we do not encounter very often these days. For all of this, I would like to express my sincere gratitude.
Agent replied · 10 October 2026
Thank you very much for taking the time to share your experience and for your kind words. We are delighted to hear that our team members were able to support you throughout your tenancy and provide the assistance you needed. At Redac Strattons, we strive to deliver a consistently high standard of service and support to all our clients, and it is truly rewarding to know that our team made a positive difference during your time with us. We would also like to sincerely thank you for your trust and thoughtful feedback. We wish you all the very best for the future, and should you ever require our assistance again, we would be more than happy to help.
5/5
GoogleI had an amazing experience with Hayato. He was extremely kind, polite, and understanding throughout the entire property viewing process. He was very professional and coordinated smoothly with the landlord, making everything clear and stress-free. He was accommodating towards my extremely tight timeline, and managed to work out a deal for me. Unfortunately, due to my tight timeline, I wasn’t able to proceed with the offer, but if I had more time, I definitely would have. I really appreciated his patience and support, and I would highly recommend working with him.
Agent replied · 10 October 2026
Thank you so much for your kind review. It was a pleasure assisting you throughout the viewing process. We are glad we could help make things clear and as stress-free as possible. Although it didn’t work out this time, we’d be very happy to help you again in the future. Thank you again for your recommendation.
5/5
GoogleTheir service is amazing and they made my life setting up here easier. Thank you so much.
Agent replied · 16 April 2026
Thank you very much for your kind review. We are delighted to hear that our service helped make your move and setup process easier. We truly appreciate your feedback and are pleased that we were able to assist you. Should you require any further support, please do not hesitate to contact us.
4/5
GoogleIt was incredibly helpful to be able to communicate in Japanese over the phone. However, although this is unavoidable, it was important to understand that the way they handled things was based on British standards, which are different from Japan.
Agent replied · 16 April 2026
Thank you for taking the time to share your feedback. We are very pleased to hear that our Japanese-language support was helpful. Thank you also for your frankness in letting us know about the differences in how support is provided in the UK compared to Japan. We understand that there may have been some inconveniences, and we appreciate your understanding. We will continue to strive to provide clear and courteous support so that you can use our services with peace of mind. We look forward to your continued patronage.
5/5
GoogleI am a landlord and I was looked after by Ms Yuri Sato. She was very professional and diligent in her approach, and was able to find the right tenant for the property.
Agent replied · 16 April 2026
Thank you so much for taking the time to leave this review. I’m really pleased to hear Yuri helped secure the right tenant for your property. We’ll be sure to pass your kind words on to her. If we can help with anything else in future, please don’t hesitate to get in touch.
5/5
GoogleWhen my partner and I were looking for a property, we had seen Redac featured on the YouTube channel Kevin's English Room, so we decided to ask them for help. Even though we visited without an appointment, they were extremely courteous, and we decided to leave because there were no properties that met our requirements. They contacted us again about a month later, and we immediately fell in love with the property they showed us. Furthermore, Mr. Sato, who helped us during the viewing, was so kind and polite that we immediately made an offer. In the end, they responded promptly to every contact we had, which made the contract go very smoothly. We are truly grateful. It's very reassuring to have them help us in Japanese, and the aftercare is also excellent. Thank you so much to Mr. Sato, who helped us, and to everyone at Redac who helped us during our initial visit.
Agent replied · 16 April 2026
Thank you very much for your thoughtful review. We are also very pleased that you visited Redac after being introduced to us by Kevin's English Room. We regret that we were unable to show you a property that met your expectations on your first visit, but we subsequently contacted you again to find a property that you liked and were satisfied with the viewing process, which is a great encouragement to all of our staff. We are also honored to hear that we were able to respond quickly to each of your inquiries and that the contract process went smoothly. We also thank you for your praise of our Japanese-speaking support and aftercare. We will continue to provide you with thorough support to make your new life more comfortable, so please feel free to contact us at any time if you need anything. Once again, we would like to express our sincere gratitude to Sato and all the staff who assisted you during your first visit. We look forward to working with you in the future.
5/5
GoogleThey were extremely courteous, prompt, and flexible in their response, which was very helpful. Thanks to them, I was able to move in without any problems. I highly recommend them.
Agent replied · 16 April 2026
Thank you very much for your kind review. We are very pleased that you appreciated our courteousness, speed, and flexibility. We are relieved to hear that you were able to move in safely. If you have any further questions, please feel free to contact us at any time. We look forward to your continued support.
5/5
GoogleWorked with Redac for many years and very happy with their service
Agent replied · 16 April 2026
Thank you very much for your continued trust and kind words. We’re delighted to hear you’ve been happy with our service over the years, and we truly appreciate your long-term support. If there’s ever anything we can help with, please don’t hesitate to reach out.
5/5
GoogleFriendly and attentive service helped me find an excellent property
Agent replied · 16 April 2026
Thank you for your kind review. We’re so pleased to hear our team’s friendly, attentive service helped you find an excellent property. Wishing you all the best in your new home, and if you ever need anything, we’re here to help.
5/5
GoogleRedac Strattons is a professional and very efficient agency. They are transparent about their expectations and work hard to find the right and most suitable tenants for your property. They are careful not to introduce applicants who are not a good match. There is only one recommendation: if you are new to renting out your property, there can sometimes be small communication misunderstandings. I would suggest asking plenty of questions and clarifying everything, as some details may be assumed to be understood. Overall, I enjoy working with them and hope our relationship continues for a long time. I would 100% recommend working with them.
Agent replied · 16 April 2026
Thank you for your thoughtful review and for recommending us so highly. We’re really pleased to hear you’ve found Redac Strattons professional, efficient, and transparent, and that our tenant-matching approach has given you confidence. We also appreciate your feedback about communication for first-time landlords. That’s a helpful point, and we’ll take it on board, making sure we explain each step clearly and encourage questions so nothing is assumed. It’s a pleasure working with you, and we look forward to continuing our relationship for many years to come.
5/5
GoogleThank you very much for your help over the past two years. My biggest worry about being stationed in the UK was finding a home, but the viewing and contract procedures were handled quickly, making for a great start to my expatriate life. There were no particular inconveniences, but when something did happen, the quick response via email and arrangements for contractors were extremely helpful. As the property I signed the contract with was managed, you also provided courteous support in Japanese after we moved in, which allowed my family, who are not fluent in English, to live with peace of mind. I think that running into problems with real estate can be very stressful, so I strongly recommend using a company that can communicate in Japanese.
Agent replied · 10 October 2026
Thank you very much for your heartwarming comments. I am very pleased to read that we were able to help you with your housing search, which was your biggest concern when you were based in the UK, and that it was a good start. Thank you for your appreciation for the procedures from viewing to signing the contract, as well as our email correspondence and contractor arrangements after you moved in. As a managed property management company, it is important to us to provide courteous support in Japanese so that you can feel at ease even after moving in, so it is the greatest encouragement for us to hear that your family was able to feel at ease as well. Please feel free to contact us at any time if you need any assistance in the future.
5/5
GoogleWe recently used Redac Strattons to rent a newly refurbished 4 bedroom, 5 bathroom house in Ealing Common. The agent we dealt with at their Ealing office was Yuri Sato. She really looked after us and kept us informed all through the process. She was instrumental in finding a Japanese corporate tenant who were relocating one of their executives and their families. Yuri's communication was excellent and she was a joy to deal with. Redac as a company have been very professional and although I had reservations about them not having a high street presence it didn't seem to make any difference to their ability to find an excellent corporate tenant. I have given the service we received 5 stars as I have no reservations in recommending this agent.
Agent replied · 16 April 2026
Thank you for taking the time to leave such a thoughtful 5-star review. We’re delighted to hear you had a smooth experience renting your property in Ealing Common, and we’re especially pleased that Yuri and the West London team kept you informed and supported throughout the process. Helping landlords secure reliable corporate tenants is a key focus for us, so your comments mean a great deal. Thank you again for your recommendation, we truly appreciate it. If we can help with anything in the future, please don’t hesitate to get in touch.
1/5
Google⚠️ Move-in Experience (English/Japanese Version), English version after Japanese version as below Hastings Road (Room Number Ending in 6) If you are recommended a property on Hastings Road with a room number ending in 6, please think carefully before signing the contract. 1. Confusion at Move-in Before signing the contract, I repeatedly confirmed and was told that I could check in in the morning. However, two days before moving in, it was suddenly changed to "from 2 PM." On the day of move-in, I received a call at 1:30 PM saying that I would be "another 30 minutes late." 2. Serious Property Problems This room has had a long-standing water leak problem, which had been occurring since before I moved in. I was not informed of this at all when I moved in, and it has still not been fully repaired. When I requested repairs, the landlord simply told me "don't take a shower." The resident on the floor below also told me that "there is still a water leak." 3. Landlord's Problematic Behavior The landlord repeatedly delayed repairs, wasted time by frequently being late for appointments, and even yelled at me. He constantly cursed on the phone, which was extremely stressful. 4. Poor Condition of the Room The room was not cleaned upon move-in, and broken furniture was left behind. I was unfairly charged a deposit deduction upon move-out. An inventory list was never provided, which is a violation of the rules. 5. Official Records This landlord has already been reported to the Rogue Landlord Database. 👉 Please consider this carefully to protect your mental and physical health. In my experience, agents were not very helpful either. ⚠️ Tenant Experience, Hastings Road, Flat ending with 6 If an agent recommends you to rent a property on Hastings Road with a flat number ending in 6, please think carefully before signing. 1. Chaotic move-in arrangement I confirmed multiple times before signing that I could check in during the morning, and this was agreed. However, just two days before moving, I was suddenly told it would be delayed to 2 pm. On the moving day itself, at 1:30 pm, I was informed again that the landlord would arrive half an hour late. 2. Serious property issues The flat has a long-standing water leakage problem that had already occurred before my tenancy. This was not disclosed to me at the time of moving in, and it remains Totally unfixed until I moved out. When I asked for repairs, the landlord even told me “don’t take a shower” instead of fixing the issue. Sometimes the downstairs neighbor also mentioned that the leak was still ongoing. 3.Landlord’s unacceptable behavior The landlord repeatedly delayed repairs, frequently arrived late for appointments, wasted my time, and even responded at me. Her favorite method of communication was phoning just to scold people, causing a lot of stress. 4.Poor property condition The flat was not cleaned at move-in and contained broken furniture. At move-out, the landlord made unreasonable deductions from the deposit. No inventory list was ever provided, which is against regulations. 5.Official record This landlord has been reported to the Rogue Landlord Database. 👉 For the sake of your health and peace of mind, please think carefully. Based on my experience, even the agent could not provide much help.
Agent replied · 16 April 2026
We sincerely apologize for the unpleasant experience you had during your stay at a property that we brokered. We take your concerns regarding the move-in process, the property's condition, repairs, and deposit settlement very seriously. Regarding the deposit settlement, we have already submitted an application to my deposits, a third-party organization, and are currently awaiting their decision. We will continue to provide necessary information to ensure a smooth process. We take your feedback as valuable and will strive to further improve our services to ensure our tenants can use our properties with peace of mind. We sincerely apologise for the inconvenience you experienced during your tenancy at a property we were involved in managing. We take seriously the concerns you raised regarding the move-in process, the condition of the property, the handling of repairs, and the deposit settlement. With regard to the deposit, we understand that you have already submitted a claim to mydeposits, an independent government-approved scheme, and the matter is now pending their decision. We will continue to provide all necessary information to ensure the process proceeds smoothly. We value your feedback and will use it to further improve our services, so that all our tenants can feel assured and supported throughout their tenancy.
5/5
GoogleHad a good experience. The viewing was arranged promptly, both flats I viewed looked exactly like the photos. I appreciated that there wasn't the usual rushing and pressuring for a fast decision. I ended up renting one of the flats, and I've also been happy with the communication during the contract signing and since I moved in. So all in all, it's probably the best estate agency I rented through so far.
1/5
GoogleTried to book a viewing for a property advertised through this estate agent but was met with unprofessionalism and disorganisation. After multiple days of waiting, during which time the agent we were initially dealing with apparently went on leave without handing over their work to anyone else, we were no closer to having a viewing arranged. We were then informed that the property advertised as being available unfurnished was in fact not available as such without paying some extortionate extra fee. You would think that if you can afford to spend more than the median UK salary on rent that you would be treated to an ultra-premium service but this felt like dealing with people with the professionalism and dedication of the characters from Stath Lets Flats.
Agent replied · 23 December 2025
Thank you for taking the time to share your feedback. We’re very sorry to hear that your experience with us was disappointing. We fully acknowledge that the level of service you both received fell short of expectations. The delay in communication and lack of follow-up due to internal handover issues is something we take seriously, and we’re actively reviewing our processes to prevent this from happening in the future. We regret that your experience did not reflect the level of professionalism we aim to deliver, and we are sorry that this has impacted your perception of our agency. Please be assured that your comments have been shared internally for further review and improvement. We sincerely hope your property search progresses smoothly, and we wish you both the very best moving forward.
5/5
GoogleI have been renting my properties for a decade through JAC Strattons in Ealing. I have dealt with many agencies over the years, and Strattons stand head and …
5/5
GoogleI have been renting my properties for a decade through JAC Strattons in Ealing. I have dealt with many agencies over the years, and Strattons stand head and shoulders above the rest. The are competent and professional, without the overly sales-type of approach employed by the usual high street suspects. Tatsuya, Arisa, Chika, Koichi and the entire team are fantastic. Would recommend 100%.
5/5
GoogleThey were very helpful. Transparent and very fast and efficient in their processes.
Agent replied · 24 October 2024
Thank you for your positive feedback. We are so glad to hear that our Lettings team's performance exceeded your expectations. Kind regards,
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Questions about Redac Strattons
Which Redac Strattons office has the most reviews?
Ealing has the most, with 36 reviews rated 3.8 out of 5, followed by Camden with 22.
