Every review we hold for the Ealing office, from every platform, shown as written. First names only.
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5/5
GoogleRedac Strattons is a professional and very efficient agency. They are transparent about their expectations and work hard to find the right and most suitable tenants for your property. They are careful not to introduce applicants who are not a good match.
There is only one recommendation: if you are new to renting out your property, there can sometimes be small communication misunderstandings. I would suggest asking plenty of questions and clarifying everything, as some details may be assumed to be understood.
Overall, I enjoy working with them and hope our relationship continues for a long time. I would 100% recommend working with them.
Umyara Β· 16 February 2026
Agent replied Β· 16 April 2026
Thank you for your thoughtful review and for recommending us so highly. Weβre really pleased to hear youβve found Redac Strattons professional, efficient, and transparent, and that our tenant-matching approach has given you confidence.
We also appreciate your feedback about communication for first-time landlords. Thatβs a helpful point, and weβll take it on board, making sure we explain each step clearly and encourage questions so nothing is assumed.
Itβs a pleasure working with you, and we look forward to continuing our relationship for many years to come.
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5/5
GoogleWhen my partner and I were looking for a property, we had seen Redac featured on the YouTube channel Kevin's English Room, so we decided to ask them for help. Even though we visited without an appointment, they were extremely courteous, and we decided to leave because there were no properties that met our requirements. They contacted us again about a month later, and we immediately fell in love with the property they showed us. Furthermore, Mr. Sato, who helped us during the viewing, was so kind and polite that we immediately made an offer. In the end, they responded promptly to every contact we had, which made the contract go very smoothly. We are truly grateful.
It's very reassuring to have them help us in Japanese, and the aftercare is also excellent. Thank you so much to Mr. Sato, who helped us, and to everyone at Redac who helped us during our initial visit.
Mizu Β· 16 February 2026
Agent replied Β· 16 April 2026
Thank you very much for your thoughtful review.
We are also very pleased that you visited Redac after being introduced to us by Kevin's English Room.
We regret that we were unable to show you a property that met your expectations on your first visit, but we subsequently contacted you again to find a property that you liked and were satisfied with the viewing process, which is a great encouragement to all of our staff.
We are also honored to hear that we were able to respond quickly to each of your inquiries and that the contract process went smoothly.
We also thank you for your praise of our Japanese-speaking support and aftercare. We will continue to provide you with thorough support to make your new life more comfortable, so please feel free to contact us at any time if you need anything.
Once again, we would like to express our sincere gratitude to Sato and all the staff who assisted you during your first visit. We look forward to working with you in the future.
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5/5
GoogleWe recently used Redac Strattons to rent a newly refurbished 4 bedroom, 5 bathroom house in Ealing Common. The agent we dealt with at their Ealing office was Yuri Sato. She really looked after us and kept us informed all through the process. She was instrumental in finding a Japanese corporate tenant who were relocating one of their executives and their families. Yuri's communication was excellent and she was a joy to deal with. Redac as a company have been very professional and although I had reservations about them not having a high street presence it didn't seem to make any difference to their ability to find an excellent corporate tenant. I have given the service we received 5 stars as I have no reservations in recommending this agent.
Rhiannon Β· 16 December 2025
Agent replied Β· 16 April 2026
Thank you for taking the time to leave such a thoughtful 5-star review.
Weβre delighted to hear you had a smooth experience renting your property in Ealing Common, and weβre especially pleased that Yuri and the West London team kept you informed and supported throughout the process. Helping landlords secure reliable corporate tenants is a key focus for us, so your comments mean a great deal.
Thank you again for your recommendation, we truly appreciate it. If we can help with anything in the future, please donβt hesitate to get in touch.
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1/5
Googleβ οΈ Move-in Experience (English/Japanese Version), English version after Japanese version as below
Hastings Road (Room Number Ending in 6)
If you are recommended a property on Hastings Road with a room number ending in 6, please think carefully before signing the contract.
1. Confusion at Move-in
Before signing the contract, I repeatedly confirmed and was told that I could check in in the morning.
However, two days before moving in, it was suddenly changed to "from 2 PM."
On the day of move-in, I received a call at 1:30 PM saying that I would be "another 30 minutes late."
2. Serious Property Problems
This room has had a long-standing water leak problem, which had been occurring since before I moved in.
I was not informed of this at all when I moved in, and it has still not been fully repaired.
When I requested repairs, the landlord simply told me "don't take a shower."
The resident on the floor below also told me that "there is still a water leak."
3. Landlord's Problematic Behavior
The landlord repeatedly delayed repairs, wasted time by frequently being late for appointments, and even yelled at me.
He constantly cursed on the phone, which was extremely stressful.
4. Poor Condition of the Room
The room was not cleaned upon move-in, and broken furniture was left behind.
I was unfairly charged a deposit deduction upon move-out.
An inventory list was never provided, which is a violation of the rules.
5. Official Records
This landlord has already been reported to the Rogue Landlord Database.
π Please consider this carefully to protect your mental and physical health. In my experience, agents were not very helpful either.
β οΈ Tenant Experience, Hastings Road, Flat ending with 6
If an agent recommends you to rent a property on Hastings Road with a flat number ending in 6, please think carefully before signing.
1. Chaotic move-in arrangement
I confirmed multiple times before signing that I could check in during the morning, and this was agreed.
However, just two days before moving, I was suddenly told it would be delayed to 2 pm.
On the moving day itself, at 1:30 pm, I was informed again that the landlord would arrive half an hour late.
2. Serious property issues
The flat has a long-standing water leakage problem that had already occurred before my tenancy.
This was not disclosed to me at the time of moving in, and it remains Totally unfixed until I moved out.
When I asked for repairs, the landlord even told me βdonβt take a showerβ instead of fixing the issue.
Sometimes the downstairs neighbor also mentioned that the leak was still ongoing.
3.Landlordβs unacceptable behavior
The landlord repeatedly delayed repairs, frequently arrived late for appointments, wasted my time, and even responded at me.
Her favorite method of communication was phoning just to scold people, causing a lot of stress.
4.Poor property condition
The flat was not cleaned at move-in and contained broken furniture.
At move-out, the landlord made unreasonable deductions from the deposit.
No inventory list was ever provided, which is against regulations.
5.Official record
This landlord has been reported to the Rogue Landlord Database.
π For the sake of your health and peace of mind, please think carefully. Based on my experience, even the agent could not provide much help.
Yurie Β· 16 October 2025
Agent replied Β· 16 April 2026
We sincerely apologize for the unpleasant experience you had during your stay at a property that we brokered.
We take your concerns regarding the move-in process, the property's condition, repairs, and deposit settlement very seriously.
Regarding the deposit settlement, we have already submitted an application to my deposits, a third-party organization, and are currently awaiting their decision. We will continue to provide necessary information to ensure a smooth process.
We take your feedback as valuable and will strive to further improve our services to ensure our tenants can use our properties with peace of mind.
We sincerely apologise for the inconvenience you experienced during your tenancy at a property we were involved in managing.
We take seriously the concerns you raised regarding the move-in process, the condition of the property, the handling of repairs, and the deposit settlement.
With regard to the deposit, we understand that you have already submitted a claim to mydeposits, an independent government-approved scheme, and the matter is now pending their decision. We will continue to provide all necessary information to ensure the process proceeds smoothly.
We value your feedback and will use it to further improve our services, so that all our tenants can feel assured and supported throughout their tenancy.
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1/5
TrustpilotNew name (to me); same old lies
Am I the first reviewer? Oh dear. Anyway, drove a long way to view a flat today. It happens. Three hours after viewing the agent told me she had suddenly found three offers for the property. Do we believe her? Of course not. But I guess this is just par for estate agents for whom lying is second nature. How bad can money paying customers ne to supposed business people?
Edward Β· 24 July 2026
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4/5
GoogleIt was incredibly helpful to be able to communicate in Japanese over the phone. However, although this is unavoidable, it was important to understand that the way they handled things was based on British standards, which are different from Japan.
γ‘γγγγγγ Β· 16 March 2026
Agent replied Β· 16 April 2026
Thank you for taking the time to share your feedback. We are very pleased to hear that our Japanese-language support was helpful.
Thank you also for your frankness in letting us know about the differences in how support is provided in the UK compared to Japan. We understand that there may have been some inconveniences, and we appreciate your understanding.
We will continue to strive to provide clear and courteous support so that you can use our services with peace of mind. We look forward to your continued patronage.
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5/5
GoogleWe had a great experience with Redac Strattons. They were honest and extremely professional (assessed primarily working with Junko but other interactions at their office was very positive as well). Cannot believe the ratings. Junko made an effort to understand what we were looking for and was in no hurry to sell the immediate product she had but waited for what would work best for us. Eight months down the line we couldnt have asked for a better experience.
Akhauri Β· 24 October 2020
Agent replied Β· 23 October 2024
Thank you very much for giving us five star rating and your feedback about the service you received from us. We appreciate you taking the time to leave this positive feedback.
Kind regards,
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5/5
GoogleWe are very pleased with the excellent service provided by Redac Strattons in the letting of our flat. Mr Satoshi is a first class competent professional, very helpful, punctual and with great communication skills. He gave good advice and β¦
Dr Β· 16 April 2024
Agent replied Β· 23 October 2024
We really appreciate your kind words. Your feedback means a lot to us and we have passed this on to Satoshi and the rest of the team. We look forward to continuing to work with you and support you with your property through this tenancy and into the future.
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5/5
GoogleI am a landlord and I was looked after by Ms Yuri Sato. She was very professional and diligent in her approach, and was able to find the right tenant for the property.
Karim Β· 16 February 2026
Agent replied Β· 16 April 2026
Thank you so much for taking the time to leave this review. Iβm really pleased to hear Yuri helped secure the right tenant for your property. Weβll be sure to pass your kind words on to her. If we can help with anything else in future, please donβt hesitate to get in touch.
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5/5
GoogleThey were extremely courteous, prompt, and flexible in their response, which was very helpful. Thanks to them, I was able to move in without any problems. I highly recommend them.
Simon Β· 16 February 2026
Agent replied Β· 16 April 2026
Thank you very much for your kind review. We are very pleased that you appreciated our courteousness, speed, and flexibility. We are relieved to hear that you were able to move in safely. If you have any further questions, please feel free to contact us at any time. We look forward to your continued support.
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5/5
GoogleI am writing on behalf of my wife Ms Tan. Ms Tan as the landlord have been using Redac Strattons for many years. She has always find their service very good and offer good advice. Recently having them to find a new tenant, Junko their Senior Consultant has been very efficient and helpful in dealing with the whole letting process.
Francis Β· 16 April 2022
Agent replied Β· 23 October 2024
We really appreciate your kind words about our services. Your feedback means a lot to us.
We will continue to work to meet your expectations and build a relationship of trust with you.
Best regards,
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5/5
GoogleTheir service is amazing and they made my life setting up here easier. Thank you so much.
Yoshie Β· 2 April 2026
Agent replied Β· 16 April 2026
Thank you very much for your kind review. We are delighted to hear that our service helped make your move and setup process easier. We truly appreciate your feedback and are pleased that we were able to assist you. Should you require any further support, please do not hesitate to contact us.
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5/5
GoogleWorked with Redac for many years and very happy with their service
Anthony Β· 16 February 2026
Agent replied Β· 16 April 2026
Thank you very much for your continued trust and kind words. Weβre delighted to hear youβve been happy with our service over the years, and we truly appreciate your long-term support. If thereβs ever anything we can help with, please donβt hesitate to reach out.
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5/5
GoogleFriendly and attentive service helped me find an excellent property
Yuki Β· 16 February 2026
Agent replied Β· 16 April 2026
Thank you for your kind review. Weβre so pleased to hear our teamβs friendly, attentive service helped you find an excellent property. Wishing you all the best in your new home, and if you ever need anything, weβre here to help.
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5/5
GoogleI was looking to rent a 1-bedroom in Ealing, and had an extremely positive experience with Redac. My agent, Tatsuya Sakai, was very open about which properties would be suitable for me, and arranged several viewings at my earliest convenience. The properties were all as advertised and was a quick process to offer, agree, background check, and move in. The service here felt honest, personal and highly efficient.
Shen Β· 24 October 2022
Agent replied Β· 23 October 2024
Thank you very much for your feedback. We are glad to hear that your experience was positive.
We take pride in the quality of our service and hope we can continue to support you in future.
Best regards,
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5/5
GoogleI have been renting my properties for a decade through JAC Strattons in Ealing.
I have dealt with many agencies over the years, and Strattons stand head and shoulders above the rest.
The are competent and professional, without the overly sales-type of approach employed by the usual high street suspects.
Tatsuya, Arisa, Chika, Koichi and the entire team are fantastic. Would recommend 100%.
W Β· 28 October 2024
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5/5
GoogleThe move-in procedures were carried out smoothly and in Japanese with great care. They also responded promptly when we had a problem, which was extremely helpful. They are a very reliable real estate agent.
Hachi Β· 16 April 2024
Agent replied Β· 23 October 2024
Thank you very much for choosing us to live with you. We are also very grateful for your kind words.
If you have any problems during your stay, please feel free to contact our customer service.
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4/5
GoogleThank you for providing me the frequent update. If ideal, it would be good for me(and potential customer having the similar profile with me) to see the monthly rent, rather than weekly.
Hide Β· 23 March 2024
Agent replied Β· 23 October 2024
Thank you for your feedback. We are sorry for the confusion. In general our marketing shows both weekly and monthly rental amounts as this is the usual practice here in the UK. We have passed your feedback on to the relevant team to see if β¦ More
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5/5
GoogleThey had a property that met our requirements, so we were able to make a decision quickly. The representative's meticulous coordination with the owner and follow-up were also very helpful.
Yuichiro Β· 16 April 2024
Agent replied Β· 23 October 2024
Thank you very much for choosing us to house you. If you have any questions about your daily life or any issues after moving in, our customer service will be happy to assist you. We appreciate your continued support. We sincerely thank you for your comments.
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5/5
GoogleThey responded very courteously in Japanese to even the smallest of issues, and it was reassuring to have them act as an intermediary with the local real estate agent.
Takero Β· 16 April 2024
Agent replied Β· 23 October 2024
We would like to express our sincere gratitude for your kind words.
We will continue to make every effort to provide high-quality Japanese services in the UK, so we sincerely appreciate your continued support. Thank you for your comment.
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4/5
GoogleWe were very grateful that you provided us with property information in a timely manner and carefully explained the features, pros and cons.
Hitoshi Β· 16 April 2024
Agent replied Β· 23 October 2024
Thank you for sharing your positive experience. We are so glad to hear that you were satisfied with our timely communication and providing professional information. Please contact our customer service at any time in case of trouble during your tenancy.
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5/5
GoogleGreat service. Very friendly staff who promptly answers your doubts and suggests alternatives when the places you were looking at become unavailable. Having just moved into the UK, I was very nervous about the process of renting a property, but gladly ended up with a great consultant (Junko Ohara) who made it very easy.
Pedro Β· 24 October 2020
Agent replied Β· 23 October 2024
Thank you so much for taking the time to leave us this amazing review. We are so happy to hear that you are satisfied with our service (from Junko)! We will keep making an effort to provide good services.
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5/5
GoogleI have been renting my properties for a decade through JAC Strattons in Ealing.
I have dealt with many agencies over the years, and Strattons stand head and β¦
Wes Β· 16 April 2025
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5/5
GoogleAmazing help and support from Tatsuya with the smooth move in for my relocation clients. He was very professional and attentive and he guided me step by step all the way from the viewing to the move in date.
A Β· 28 April 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
