Redac Strattons Notting Hill Gate Office reviews in Camden

★★★★★ 1/5

Google

Tried to book a viewing for a property advertised through this estate agent but was met with unprofessionalism and disorganisation. After multiple days of waiting, during which time the agent we were initially dealing with apparently went on leave without handing over their work to anyone else, we were no closer to having a viewing arranged. We were then informed that the property advertised as being available unfurnished was in fact not available as such without paying some extortionate extra fee. You would think that if you can afford to spend more than the median UK salary on rent that you would be treated to an ultra-premium service but this felt like dealing with people with the professionalism and dedication of the characters from Stath Lets Flats.

Ryan · 25 August 2025

★★★★★ 5/5

Google

Very professional, straightforward to deal with and they don’t muck you around! Charles and team were a pleasure to deal with. A genuine bunch that will respect their clients’ budgets and work with them to find optimal properties with a quick turnaround. As an expat looking for my first home to rent, I ran into realtors who categorically only had their best interests ahead of mine! Besides a very impersonal approach, I was shown shockingly bad properties at exorbitant prices, it’s not like foreigners can’t work that out! Finally, I ran into Charles & his crew at Redac Strattons. The process was simple and smooth with no hiccups ! I in fact signed up for the very first property they showed me. I’m also impressed to see their post sales service / property mgmt and customer support run with the same ethos. Definitely recommend!PositiveResponsiveness, Quality, Professionalism

Vijay · 10 May 2022

★★★★★ 5/5

Google

We are very pleased with our experience with REDAC. Relo Redac Strattons Ltd. I highly recommend. I am not the type who writes reviews, this is actually the first time I write a review. However, I decided to share my experiences this time. I called their office to book a viewing, and I spoke to Charles Campanero. Not only did I find the staff helpful and polite but also friendly and very professional. We are very grateful for all advice and information given to us. I found that all advice and information given to us about the flat were honest and reliable. In my opinion and previous experiences, I find it rare to find companies in general but specially (estate agencies) that are actually interested in understanding what prospect tenants are looking for. However, I found the staff at REDAC very aware of this, that is: I find that their customer services focuses on the client - prospect tenants, not just on goals. I also believe that now days when conducting business (renting a properly) it is very important to observe what companies say and what they actually do. With REDAC, they took care of everything, and they followed up with everything they said they would do, from the start to finish. Also, I think it is important to emphasise on how REDAC looks after and manages landlords' properties. From the state of the flat: professionally cleaned, and on how they provide instructions and assistance to tenants. If I had a property to rent out, I would handle the keys to REDAC as I found them trustworthy! In summary, in my personal experience, I am pleased with REDAC, and I highly recommend as they have assisted me, and continues to assist me, and are always available. I hope this helps. Kind regards, Luiz

Luiz · 10 May 2022

★★★★★ 5/5

Google

Had a good experience. The viewing was arranged promptly, both flats I viewed looked exactly like the photos. I appreciated that there wasn't the usual rushing and pressuring for a fast decision. I ended up renting one of the flats, and I've also been happy with the communication during the contract signing and since I moved in. So all in all, it's probably the best estate agency I rented through so far.

Julcsi · 24 September 2025

★★★★★ 1/5

Google

As a landlord I found them to not be impartial as they have a too cosy a relationship with companies they work with to find housing for their employees. The staff are still mainly WFH and difficult to get hold of anyone to speak to. Voicemails left and emails sent are not replied to in a timely manner. Overall they do not support landlords when the tenants are problematic or cause financial damage.

F · 9 May 2024

★★★★★ 5/5

Google

Charles has been efficient and professional during our work together. He has always been polite and is a very responsive individual. Highly recommend using. Thank you for your work!

Gov · 10 May 2023

★★★★★ 5/5

Google

Charles is very professional. He made us feel more than welcome in our new home. Very quick, very efficient and very helpful! We are very grateful!

Stefan · 10 May 2023

★★★★★ 5/5

Google

Chris is very helpful and professional. He provides an outstanding service with prompt responses and has a kind, personal approach. Most interactive, easily accesibile experience with renting residential property.

Dan-Sabin · 9 May 2024

★★★★★ 5/5

Google

Charles has been great in assisting with my client's property search. Very efficient, stress free and quick turnaround.

Kristina · 10 May 2022

★★★★★ 5/5

Google

They were very helpful. Transparent and very fast and efficient in their processes.

Marian · 23 June 2024

★★★★★ 5/5

Google

I’ve always been very happy with the service they have offered over the years as well as the clients they have sent us.

Valerie · 10 May 2023

★★★★★ 5/5

Google

Had an excellent experience with the team at North Finchley during a recent Letting process. Timely response, clear instructions, good communication and respect for clients. I will recommend them if you are looking for a property with specific features in London.PositiveResponsiveness, Quality, Professionalism, Value

Benjamin · 10 May 2022

★★★★★ 5/5

Google

So far no issues easy to deal with, fast, professional and did the things they said they would, when they said they would. That's all you want really. Probably dealt with them for around a year now.

S · 10 May 2021