5/5
Rating only, no written review.
Agent replied · 1 October 2024
Thanks Thomas

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★★★★★
257 reviews across 2 offices and 2 platforms
Red Hot Property has two offices, in Hexham and Prudhoe. Together they have 257 reviews on two platforms, rated 4.8 out of 5 overall.
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Red Hot Property's two offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
Rating only, no written review.
Thanks Thomas
4/5
Rating only, no written review.
Thanks Nicole
5/5
Rating only, no written review.
5/5
A professional team who responded well to any issues we raised.
5/5
I've only had to deal with red hot property for a viewing but what a professional ,polite and wonderful people to deal with
5/5
Couldn't recommend the team more at Red Hot Property. Professional, responsible and thoroughly diligent in selling our house.
5/5
Used them for 7 years - great service current letting lead Lesley is wonderful and extremely helpful I would recommend for all rental properties in Hexham
5/5
Friendly, Efficient and professional service received from all at the Hexham branch . Matthew and Cheryl especially so to confirm our rental in less than a week from our first call. Many Thanks
Thanks Pam, ill make sure to let Cheryl and Matthew know
5/5
Purchased a property through RHP, its been been a good process by them from my point of view. Zak is very responsive and helpful when needed. Recommended.
5/5
Thanks to Red Hot Property we had a stress free tenancy, the majority of which was during a global pandemic and multiple lockdowns! The team were very responsive to any queries that we had and even though we never needed to use the maintenance service, the additional peace of mind was greatly appreciated.
Thanks Laura for the review
5/5
Just moved into my new house, Matthew and the team are quick, lovely to deal with and you get a genuinely good service. Having had a couple of pretty average/terrible estate agents over the years it really stands out when you get a good one. Highly recommend!
Thanks Emily
5/5
Zac was very helpful and professional. He and the team kept me well informed every step of the way up to a successful sale. The cost of the service was also very reasonable, with no hidden charges. Would have no hesitation in recommending Red Hot property, Zac and the team.
5/5
Recently purchased a house through red hot property. Although the purchase turned out to be a lengthy process, the team were brilliant and were always on hand to help. Special thanks to Zak who took on my case towards the end and was so so helpful. I would definitely recommend.
5/5
We have just completed a sale for elderly relatives, in less than 3 months, for the full asking price, with very little hassle. Our Negotiator Zak was first class, always available, helpful and positive. I have already recommended him and Red Hot to another family member.
5/5
Great experience with Red Hot in prudhoe. Melanie sold our house quickly and was very communicative throughout the process, always responding to queries quickly. She took the stress out of the situation and dealt promptly with any issues, chasing everyone up on our behalf. Thank you! ⭐️
5/5
I recently sold a property through RHP Prudhoe, i dealt with Melanie throughout. I sold in August and due to COVID completed in December due to delays in conveyancing. Melanie was the only person i could rely on throughout the whole process. I was let down by solicitors and other estate agents in the chain but Melanie was fantastic. From start to finish, she was extremely responsive to questions, emails and kept me informed throughout the whole process. I wouldn't hesitate to recommend RHP to other people and will definitely use them again should the need occur. They offer great service and value for money in comparison to other agents. Thanks again
Thanks Lily and glad our Melanie was fantastic
5/5
I cannot rate Melanie at RedHot property enough. Her level of communication and customer service was above and beyond anything we expected. She supported us every step of the way and her dedication in doing so enabled our house to sell quickly. I would not hesitate in recommending her to friends and family.
Thanks Stephanie - We think she's great but its even better to hear this from our customers
5/5
5* service from Melanie at Prudhoe branch. Immediate response times (even at weekends). We have dealt with a lot of estate agents in our year long search for our first home and without a doubt Melanie’s dedication and expertise in her role is rare. She made the process a million times easier for us and I would recommend this company to everyone!
5/5
We recently moved house, as first time buyers we weren’t really sure what to expect. we bought the house through red hot properties and Melanie helped us so much. She was always happy to help no matter what the problem was and was incredibly quick to respond to any emails. We were so lucky to have her helping up and I can’t recommend them enough to anyone looking to sell or buy a new home.
Thanks Holly fo taking the time to write this review, we really do appreciate it
5/5
I recently purchased my first ever home through Red Hot Property, Prudhoe. I have been cared for by this estate agent in such an honest and professional manner. Special thanks to Melanie who I have worked with from the beginning of the process and has just made everything so smooth for me. Additional thanks to Zak for taking over this role when needed also. I would highly recommend this estate agent for those wanting to buy or sell.
Thanks Stacey, really appreciate the review and we will pass this on to Mel
5/5
With Melanie’s help, I’ve recently completed on the sale of my house. She helped me secure an offer within 7 days of the house going on the market and was there to help with all my queries and questions throughout. She was very understanding and guided me through the entire process of selling but also helped with questions I had about buying a new house. This was the second time I have used Red Hot Prudhoe and would recommend them. Thanks Melanie for all your support
Thanks Robyn for this and ill make sure Mel knows you left this review
1/5
How to challenge DSS discrimination Find out what you can do if an agent refuses to rent to you just because you get benefits. No DSS policies are unlawful discrimination A 'no DSS' policy is when an agent refuses to rent to anyone who gets universal credit or housing benefit. This could include when agents: refuse to let you view an affordable property won't consider you for a tenancy because you get benefits advertise properties as 'no DSS' or 'working professionals only' The courts have ruled that no DSS policies are unlawful because they indirectly discriminate against women and disabled people. But you can complain to an agent or the Property Ombudsman about no DSS policies, regardless of your sex or disability. FYI
Hi Steve, i'm sorry you felt the need to write this. As you were told, it is a specific condition of the Landlords mortgage company that he is not allowed to accept LHA tenants It is NOT a policy of the company that we discriminate against LHA tenants Just to let you know, we are part of the Castledene Group, which is the largest independent letting agent managing LHA tenants in the North East of England - We do NOT discriminate against LHA tenants I will copy and paste this response to your wife who has also made the same complaint
1/5
This company is discriminatory. Do not use them. they are breaking the law discriminating against people who are on benefits.
Hi Becca, im sorry you felt the need to write this. As you were told, it is a condition of the Landlords mortgage company that he is not allowed to accept LHA tenants It is NOT a policy of the company that we discriminate against LHA tenants Just to let you know, we are part of the Castledene Group, which is the largest independent letting agent managing LHA tenants in the North East of England - We do NOT discriminate against LHA tenants
5/5
We have been in contact with local agents over the last year and have to say that our dealings with Red Hot Property in Hexham has been our best experience. Responsive and great level of service. Special mention to Cheryl who gave us a virtual tour of a property during lockdown and Matthew who also gave us a virtual tour of a property and has made rental of our new home simple, I can only assume the rest of the team are working to such a high calibre - in which case they are a team to be proud of. If we're in a position to buy, we are sure to look to Red Hot Property first.
Thanks Fiona and glad we can help
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Hexham has the most, with 146 reviews rated 4.6 out of 5, followed by Prudhoe with 120.
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