5/5
Google5 * service received when dealing with Priory Property . Matt was great, he was so easy to deal with on emails and phone calls. Any queries we had ,he answered them and made the whole process so smooth and easy.
Trusted Agent profile
Priory Property Services estate agents in Stoke-on-Trent and Biddulph
★★★★★
255 reviews across 2 offices and 3 platforms
Priory Property Services has two offices, in Stoke-on-Trent and Biddulph. Together they have 255 reviews on three platforms, rated 4.4 out of 5 overall.
242
Reviews on Google
All 2 offices
6
Reviews on Facebook
Business-wide
7
Reviews on Trustpilot
Business-wide
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Our offices
Priory Property Services's two offices, most reviewed first. Each has its own page.
Latest reviews from every Priory Property Services office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleExcellent service from start to finish. No matter who we spoke to whether it was Mat, Judy or Paula we got clear and quick answers to our questions. Mat was always proactive and clear in his suggestions and advice. Excellent communication all through the process from start to finish. Heartily recommend them to you.
5/5
GoogleWe sold first home through Priory and I can't rate them highly enough. They were helpful from start to finish, and we were kept upto date and supported throughout the process. The house sold really quickly and we will definitely be using them for our next move.
5/5
GoogleAbsolutely brilliant experience as a tenant finding a property to rent from start to finish. Matt has been amazing through the whole experience, from the viewing, to the regular updates on my checks & moving forward with a move in date. Such a pleasant, easy & stress free process and pleased to say, a fresh new start for my family in our new home! Thank you for everything Matt, you’ve made our year finding us somewhere we can call home 😊
5/5
GoogleI have rented a property with Priory Property Services for the last 10 years - and have now just sold it with them. I have dealt with mostly Paula and Matt who have been incredible throughout. Their professionalism and expertise has been consistent throughout As I live 100 miles from the property, they have helped with issues that have arisen and have been very supportive. They have been tremendous in organising the sale. Thank you to Paula, Matt and all the team at Priory for the last 10 years!
5/5
GoogleMine and my partners experience was amazing. It was very quick and very easy with no headaches or hiccups. Found a property and moved in as soon as possible. Would recommended to anyone to use.
5/5
GoogleWe recently brought our first property with priory, and as first time buyers they were very helpful with all our questions. We had regular phone calls with updates and how the process was going and they always made time to call us back when requested. We were kept in the loop at all times. Priory were also very quick with the sale compared to other estate agents, from viewing the property we had the keys within 4months. Priory would be my first port of call if I chose to put my property up for sale in the future!
5/5
GooglePriory were excellent throughout my whole property buying experience! Pat Godfrey is one of the most knowledgeable and helpful people I've ever had the pleasure of dealing with. Due to circumstances beyond my control, it took over a year to get me in to a house, but Pat and the team at Priory were always there whenever I needed assistance. Not only did Pat get me a great deal on my mortgage, but he made the whole thing as stress free as possible, whether that was breaking down home buyers reports or advising me on the financial side of things! Such a good and genuine company, I wouldn't go anywhere else!
5/5
GoogleWe recently inherited a rental property following the death of our mother. The letting of the property was being managed by Priory Property Services. At the time of our mother’s death, tenants had recently vacated the property. The team at Priory have been very supportive and also quickly found new tenants that meet the required criteria. Dawn, our primary contact at Priory, has kept us up to date via phone and email throughout and has been quick to respond whenever we've had a query. We intend to continue using Priory to manage this property for us and would recommend them to others. Thank you to Dawn and the team at Priory Property Services.
5/5
GoogleRecently sold a property with Priory who are worth their weight in gold. Friendly, helpful and efficient. They are great at working with their customers to help iron out any niggles in the selling/buying process and are excellent at working with other stakeholders (e.g. solicitors) to keep the process moving at pace. It’s been over 10 years since I last used this agency but it felt like only yesterday and going back to see old friends,, crucially they haven’t let their standards drop in the slightest, in fact I think they’re like a fine wine and get better with age.
5/5
GoogleAll the team @ priory have always been so helpful when we have called. Rachel has been been the one we have had more contact with, always happy to answer any queries, kept us posted throughout the purchase of our new home. Thank you Rachel @ team.
5/5
GoogleFabulous estate agent at the Biddulph office! I was selling and buying in Biddulph and Lee had the knowledge of the area above anyone else. I sold for more than I expected with Lees confidence of the selling price. Rachel in the office went above and beyond with her advice and always kept me informed every step of the way. I have to say Rachel was more helpful than my solicitor! Viewing houses with Priory was quick to get an appointment and they didn't rush you when looking round a house. I bought with Priory too so it was easy on the day of the move. Just all round happy with their service. Well done Priory.
5/5
GoogleI was selling a property in my role as executor of a will for a family member. Lee and his team full appreciated my requirement for a quick sale, but to achieve as good a price as possible to ensure I had sufficient funds to fulfil my late aunt's wishes. Lee has an excellent understanding of the local market and gave a realistic valuation that I was happy with. I received an offer within a few days of the property being on the market. Although the sale took a little longer than expected to complete, this was nothing to do with Priory Property Services and they ensured that things were moving along as quickly as possible. Delighted with their service and would strongly recommend. I have purchased and sold a lot of properties outside of the area, so have plenty of experience with estate agents - some better than others! My experience with Priority Property Services Biddulph was definitely one of the better, if not the best.
5/5
GoogleVery satisfied with the service provided by Priory. Matt has been really helpful and made the process of renting my first home a very positive experience; always keeping me well informed and happy to answer any of my questions. Would definitely recommend this estate agent
4/5
TrustpilotPraise for lettings
Staff are friendly and approachable and efficient, we thank Jill for the constant back and forth in emails on my part and to her for her assistance in securing the letting that we wanted.
1/5
TrustpilotDamage to property facade
Please avoid using this company. Put a for sale sign up after the purchase of the property was agreed. Once sale had gone through removed the sign and left damage to the cement render. Despite phone calls to the Biddulph office they refused to take any responsibility for the damage.
5/5
GoogleFood very good staff very friendly and a lovely pub
5/5
GoogleVery happy with priory everything made clear. Very pleasant staff and always at the end of phone if you need them
1/5
GoogleIf you have a foreign name than don't expect them to contact you back about a rental property...I have emailed them with my real email and been totally ignored...so I used different email address with British name and guess what?they emailed me straight away..bunch of racist
1/5
GoogleIf you have a foreign name than don't expect them to contact you back about a rental property...I have emailed them with my real email and been totally ignored...so I used different email address with British name and guess what?they emailed me straight away..bunch of racist
5/5
GoogleGreat service with very professional personnel who have a wealth of knowledge and experience that has helped to complete my sale very quickly for the price it was valued at.
5/5
GooglePriory were fantastic from start to finish on my purchase. Rachel was always there to speak to and in a complicated chain was the calm voice in the storm! Thank you Rachel and Priory!
5/5
GoogleAlways helpful and responsive
5/5
GooglePerfect and quick service these guys are amazing
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Priory Property Services
Which Priory Property Services office has the most reviews?
Stoke-on-Trent has the most, with 144 reviews rated 4.4 out of 5, followed by Biddulph with 124.
Where are the Priory Property Services offices?
The two Priory Property Services offices, by town:
- Biddulph: 61 High Street, Biddulph, Stoke on Trent, ST8 6AD
- Stoke-on-Trent: 66 Roundwell Street, Stoke on Trent, Stoke-on-Trent, ST6 5AN
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