5/5
GoogleExcellent service from the tunstall team kept bang up to date at every stage really friendly knowledgable and extremely professional would highly recommend
Trusted Agent profile
Priory Property Services estate agents in Stoke-on-Trent and Biddulph
★★★★★
255 reviews across 2 offices and 3 platforms
Priory Property Services has two offices, in Stoke-on-Trent and Biddulph. Together they have 255 reviews on three platforms, rated 4.4 out of 5 overall.
242
Reviews on Google
All 2 offices
6
Reviews on Facebook
Business-wide
7
Reviews on Trustpilot
Business-wide
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Our offices
Priory Property Services's two offices, most reviewed first. Each has its own page.
Latest reviews from every Priory Property Services office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleReceived a first class service. Efficient professional and friendly team....nothing was too much trouble. Used Priory to buy and sell wouldn't use any other agent.
5/5
GoogleAmazing experience with Priory Tunstall, sold a couple of houses in the past but ive got to say this has been the best one! They always kept me up to date and we always had a laugh and a joke! Thank you Priory Tunstall.
5/5
GoogleThe priory team were extremely helpful when buying my house through them. They could not help enough. We highly recommend them. A big thanks to Judy, matt and everyone there.
5/5
GoogleHad an amazing experience with Paula and the team (Matt & Judi) they were fabulous! Kept me up to date and sorted all problems! I'll definitely be recommending them to all my friends! Thank you!
5/5
GoogleMatt and Judi were brilliant all the trouble I had with my sale and they were fantastic made me feel really relaxed and reassured. They did a fantastic job I won't be selling up any time soon but I'll be recommending them to everyone! A big thank you!
5/5
GooglePriory were recommended to me by somebody who was using them, so I gave them a go and have been delighted with the service from start to finish. I have used other very well known high street agents in the past but Priory beat them hands down in every respect!! Their approach is professional yet friendly and personal, excellent customer service. Would definitely use them in the future.
5/5
GoogleGreat team at Priory in Tunstall. Don't hesitate to use them for your property sale. There is nothing that Paula and the team do not know about the property market locally. Paula has sold the house I have just moved out of three times in the past 15 years. Really chuffed with the team's effort from the first step into the property by Paula to value to key exchange to the new owners. Top customer service and I would recommend Priory without hesitation. In fact, don't bother looking around, you will not find a better service and at the right price. Thanks Paula and the team for a flawless service.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleVery helpful staff and great financial advisor upstairs
5/5
GoogleFriendly staff and great advice on purchasing our new property
5/5
GoogleI bought my first house in Biddulph in Jan 2017 through Priory, the Biddulph office couldn't have been more helpful very well organised and a pleasure to deal with.
5/5
GoogleVery helpful team. Currently renting not had any issues
1/5
TrustpilotUnprofessional, incompetent and deceitful...a disgrace! Avoid!
My wife and I endured a torrid time at the hands of the Stoke-on-Trent Tunstall Branch of 'Priory Property Services'. From the very beginning Matt Heathcote sent us persistant emails which were pressurising, unsettling, mischievous, threatening and accusatory, all defined and experienced as 'aggressive behaviour' in The Property Ombudsman's Code of Practice. He attempted to pressure us into using his associated services, and to speed up the deal quicker than acceptable, even blaming us for holding up the deal when it was the vendors who had not sent the contract. Paula Heathcote, supposedly the one in charge, was useless. She did not provide us with a proper Complaints Procedure, threatened us before we put in the complaint, and then declared that she would not deal with the complaint. This was hardly surprising, seeing as they are the only agents in the area who do not invite feedback/complaints on their website. We have submitted the complaint directly to The Property Ombudsman. One star is too kind for this bunch of cowboys.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Priory Property Services
Which Priory Property Services office has the most reviews?
Stoke-on-Trent has the most, with 144 reviews rated 4.4 out of 5, followed by Biddulph with 124.
Where are the Priory Property Services offices?
The two Priory Property Services offices, by town:
- Biddulph: 61 High Street, Biddulph, Stoke on Trent, ST8 6AD
- Stoke-on-Trent: 66 Roundwell Street, Stoke on Trent, Stoke-on-Trent, ST6 5AN
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