5/5
GoogleVery pleased with the service and results from Nick and the Team which resulted in completion of the property on Thursday. They were able to produce a large number of viewings and I would not hesitate to recommend them.
Trusted Agent profile
Phipps and Pritchard estate agents in Kidderminster and Stourport-On-Severn
★★★★★
195 reviews across 2 offices and 3 platforms
Phipps and Pritchard has two offices, in Kidderminster and Stourport-On-Severn. Together they have 195 reviews on three platforms, rated 4.3 out of 5 overall.
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Our offices
Phipps and Pritchard's two offices, most reviewed first. Each has its own page.
Reviews on Google
Showing 160 reviews on Google only. Show every review
Google5/5
GoogleStourport. Very professional. Friendly and prompt. Best estate agents I have dealt with when trying to buy a house. If and when we sell again, they will absolutely be our first choice.
5/5
GoogleI can't praise Nick Millinchip and Julie Reynolds of the Stourport estate agency enough. We have dealt with them on several occasions and they are so efficient, knowledgeable, motivated and interested in achieving the best result for all concerned.
5/5
GoogleVery pleased with how the Stourport Office and especially Nick Millinchip for his help and advice enabling us to sell our plot at Auction. very responsive to my questions and really pleased with outcome of our Sale. I would not hesitate to recommend them and would certainly use them again. thank you to all concerned.
5/5
GoogleThe guidance given by Nick on how to increase curb-appeal along with property value was first class, I felt Nick went the extra mile for me assisting in other areas making the whole process stress free. The house sold to the first viewer within 24 hours!! Julie in the office kept me updated without fail which got us to completion in record time. Absolutely 5 stars from me, I will definitely be using P&P again in the future on my next project :) *-*-*-*-*
1/5
GoogleFound a property that myself and my partner wanted to rent through them but after a couple of days phoning to try and arrange a viewing, finally got told that they only rent to people who are married and earn over £20,000 between them, so now have to stay in a property that is unsuitable for us until another estate agent has anything come up.NegativeResponsiveness
1/5
GoogleThe state of our residential area and the surrounding grounds has fallen into a progressive state of disrepair. Phipps and Pritchard have been slow to respond to complaints and even slower to take action. Covid-19 can no longer be used as an excuse. They keep promising action but then they do not follow through and communicate. I am so far unimpressed with their customer service and their property management, or lack thereof.NegativeResponsiveness, Quality, Value
5/5
GoogleRating only, no written review.
1/5
GoogleOur demands for ground rent and service charge are due to be paid in early March. Despite several requests no demands have been forthcoming. Their accounts department is hopeless. There have been times when no demands were sent out for over two years. They are very quick at sending threatening letters though. Even the contact us section sends you round in circles. My head is spinning just from trying to find the email address. The list of staff members even lists staff who no longer work there.NegativeProfessionalism
Agent replied · 21 June 2024
Thank you for your comments, the only delay currently in relation to service charge demands is authorisation by the Directors of the Management Company. In order for me to address the issue and assist in resolving could you advise which Development you are from. Zoe Herbert DipREA FNAEA, Partner zherbert@phippsandpritchard.co.uk
1/5
GoogleAbsolutely nothing but trouble with Phipps and Pritchard Kidderminster. The flat we rented had mould, damp and noise issues with floorboards above which one elderly couple moved out over, they then proceeded to rent the flat to a single bloke who had parties and a different girl around every week. Made numerous noise complaints and nothing was done to rectify this. On visits from our (at the time) lettings manager (who was the most unhelpful and unprofessional person I have ever dealt with) it was noted we were taking the necessary measures to sort this. I had sent them pictures of the skin allergies we had due to the dampness of our bedroom. We even moved from the large room to the smaller room to avoid this damp. There was condensation between the double glazing all year round. We handed in our notice and were then given an £80 bill for the damp. We were also charged for an extractor fan which was leaking and falling off the wall due to damp which we assured us we wouldn’t be charged for. And although they now say we aren’t being charged, we haven’t been shown exact quotes what we are being charged for despite asking 3 times. It has now been 26 days since we handed the keys back and we still haven’t got our deposit. Regardless of whether they were acting on behalf of the landlord, they were extremely unhelpful from the moment we moved in.NegativeProfessionalism
Agent replied · 21 June 2024
Morning Stacy, your review is noted, however we confirm that NO charge has been deducted from your deposit for the extractor fan. We informed you in writing that the £80 remains protected wit the TDS The dispute service and the remainder of the deposit refunded. Should you not accept the dilapidation costs to put your appeal in writing. If no settlement has been reached then the amount will be forwarded to the TDS for their final adjudication and their decision is final. You have confirmed that you will be sending your claim to the TDS. Partner, Kidderminster Office
5/5
GooglePhipps & Pritchard organised the auction sale our grandmothers house, they generated over 60+ viewings and we achieved a pric significantly ahead of the guide price. Nick and Julie were a pleasure to deal, and provided well informed advice during what was a tricky sale. We would highly recommend their services!PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleVery good staff very helpful and plesent
Agent replied · 21 June 2024
That's super to hear. Many thanks for taking the time to leave your review. Zoe Herbert DipREA FNAEA, Partner Kidderminster Office.
1/5
GoogleRating only, no written review.
4/5
GoogleKeep you informed
5/5
GoogleSold a property, dealt with Nick at the stourport office, his attention to detail was second to none, which helped me to achieve the asking price, very honest, did everything he promised, very professional throughout, will definitely use again.
4/5
GoogleHelpful
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Phipps and Pritchard
Which Phipps and Pritchard office has the most reviews?
Kidderminster has the most, with 129 reviews rated 4.0 out of 5, followed by Stourport-On-Severn with 94.
Where are the Phipps and Pritchard offices?
The two Phipps and Pritchard offices, by town:
- Kidderminster: 32, Worcester Street, Kidderminster, DY10 1EW
- Stourport-On-Severn: 1 High Street, Stourport-On-Severn, DY13 8DJ
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